Optus outages and service status in South West Rocks, New South Wales

Problems in the last 24 hours in South West Rocks, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in South West Rocks, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near South West Rocks, New South Wales

Latest outage, problems and issue reports in South West Rocks and nearby locations:

• 
  Heather Scott (@drhascott) reported 28 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Benjamin Bavea (@BBavea) reported 4 minutes ago

  @KendallJenner Optus struggles to cover here too. It isn't as bad as Vodafone, but it doesn't seem to have any better signal than Telstra & they're like double the price. It's in the small hours of the morning when signal drops. One NBN fibre connection between 150 struggles.

• 
  Ashtyn (@Ashtyn1212897) reported 5 minutes ago

  @Optus Maybe shift a little focus to also protecting the privacy of customers also, given your remediations team seem to think they can abuse customer information, mistreat customers and then refuse them the right to a review that was agreed to in that $100M fine you copped?

• 
  Optus Help (@optus_help) reported 6 minutes ago

  @Seriously2022 Hi Mick, thanks for bringing this to our attention. I'm sorry to hear that you're experiencing problems with your Optus service. Could you kindly send us a private message with your full address, and I'll be able to look into this for you. - Robyn

• 
  Jeremy Mansfield OAM 🌏 (@JezMans) reported 6 minutes ago

  @Telstra @Optus Simply inadequate. It’s getting worse, and the scale of the problem requires a different approach. @Optus, what are you doing? Crickets from you.

• 
  Lizzie Bennett (@SylviaP44364) reported 6 minutes ago

  .@Optus I was told my phone I ordered with you would be delivered Wednesday, waited all day, no advice. Still waiting, no help from StarTrack or Optus ….bah!

• 
  Tanya (@wade396) reported 11 minutes ago

  @optus_help can’t sign in to Optus Webmail every month what is going on now

• 
  Ashtyn (@Ashtyn1212897) reported 11 minutes ago

  @Optus Maybe shift a little focus to also protecting the privacy of customers also, given your remediations team seem to think they can abuse customer information, mistreat customers and then refuse them the right to a review that was agreed to in that $100M fine you copped?

• 
  Nina Nikolic 💫 Kerri (@kidkerrigan) reported 14 minutes ago

  @DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?

• 
  ⋆˚꩜｡ lai // WR of shedtwt ༄.° (@unsainted444) reported 15 minutes ago

  oh my **** Optus get your **** straight i just lost my dream trade in adopt me cus my wifi disconnected

• 
  Nick (@_nicks_tweets) reported 17 minutes ago

  @optus_help @Optus I’m trying to give you more of my money for a eSIM, however your app is horrific. My other service is a eSIM on my iPad so I can’t get a text. So I change to email, fine but then I can’t enter the code. Seriously?? Do you not want my money??