Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 48 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  zubin balen (@BZubin101) reported 6 minutes ago

  @Optus Your website is terrible as a prepaid account holder it will not allow me to see my own historical call data? I have tried multiple devices and internet connections.

• 
  Greta (@AlexGeza10) reported 7 minutes ago

  @Optus You guys are way too woke. Here's an idea stay in your lane and provide better coverage your service constantly drops out. 5g is dial-up speed. Got to go to @Telstra

• 
  Pez 🐦 (@Pezzamystic1) reported 11 minutes ago

  Dear @Optus your 4G coverage in Windsor/St Kilda is appallingly slow. Why did I receive numerous texts last year, advising that network improvements were taking place to provide better coverage? DSL would be faster 😑

• 
  zaccy (@zaccy3tn) reported 13 minutes ago

  @Optus **** you a your horrible customer support team

• 
  Cain McCleary (@CainMcCleary) reported 17 minutes ago

  @Optus Belimbla Park (2570) has had no mobile service since Saturday. Do you have an ETA on restoration or service?

• 
  gregorywhoee (@gregorywhoee) reported 20 minutes ago

  @Innov_Aus @justinrhendry @MarkDreyfusKCMP great but it took the optus crud to get it all started! shouldve happened 15yrs ago. why aus so slow on these kinds of thangs

• 
  Renée Dahlia / Renée Geelen (@dekabat) reported 20 minutes ago

  @Optus So after an hour on the chat, @optus has decided that they don't understand the issue and therefore it's resolved. But I still can't send emails to the cricket club, so it's not solved.

• 
  Tom Hombergs (@TomHombergs) reported 22 minutes ago

  Why do companies make cancelling so hard? Just spent 1 hour on the phone trying to cancel in advance for a moving date. Optus: can't cancel in advance, call us a week before moving. FitnessFirst: we'll take your cancellation fee (!) now, but call us again a week before you move.

• 
  Jaz 🦊 (@HuntressPlays_) reported 23 minutes ago

  @optus I’ve added my card to my account and for a third month in a row you’ve failed to process my phone bill but when I go to add my payment method as advised by you, I keep getting “we already have your payment details”. This ongoing issue better not affect my credit score 🫠

• 
  Ban-Foo Leong (@BanFoo_) reported 26 minutes ago

  @Optus This morning, around 6.45am, I realised that, once again, my @Optus @NBN_Australia connection has stopped working, resulting in no internet or telephone service. I’m located in the Inner West Sydney area. What is going on? This is so frustrating!