Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 12/16/2025 16:25

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MGJ50 Maureen Jones (@MGJ50) reported

    @sussanley Cant remember you being so outspoken when Service NSW had a massive data breach 18 months ago. Personal information stolen, people like me needing to change Licence Nos, change multiple passwords etc. etc. Optus failed to protect their clients personal info as dud Service NSW.

  • AuspiciousTimes Claire 包玉思🏅🥈🥇🥉🥇🥇🥉🥇💉💉💉 (@AuspiciousTimes) reported from Melbourne, State of Victoria

    Biggest surprise about @Optus disaster is they had customers. Poor support, woeful service. I took them to ombudsman twice about 11/12 years ago. They couldn't re-establish my phone connections for TWO MONTHS despite a simple word in code change as a fix. #PayCompensationOptus

  • ANZ_AU ANZ Australia (@ANZ_AU) reported

    @nicoletorrisi As your concern is the Optus data breach, we can also help keep your ANZ accounts secure by placing a flag on your ANZ customer profile. This will help protect you against an unauthorised third party if they try to access your accounts over the phone. Cheer

  • scientificfact Mark S (@scientificfact) reported

    @Optus Have attempted to connect via your dedicated Qantas/Optus page but errors, and multiple calls to your contact centres gets me nowhere. I'll see how DMíng helps...

  • Bosca61 Mark Boscawen 💧🐀🌻🌎🌡🚴🏼‍♂️🤿🔊💉💉💉💉😷 (@Bosca61) reported

    @JohnCoatess @joshgnosis Yep, the bad guys will have the identity theft docs ready to go & apply for that loan in the name of Optus customers in 366 days.

  • jbmandm Jacqui Bonner (@jbmandm) reported

    @noshamecreative Things I wish for: 1) Optus didn't have such crap security so I don't have to check EVERYTHING forever (just caught 2 fraudulent trans on one account!) 2) the ability to sleep 3) my old dawgs eyes to get better

  • BRSTest1 BRSTa (@BRSTest1) reported

    @AggieAnnaS @cooten9009 @patrickkeneally Reports are that Optus failed spectacularly by failing to encrypt our data at rest, and then copied or exposed that data to a non-production network that was accessible via the internet. The “hack” was merely someone finding and downloading it.

  • Makucha Jo (@Makucha) reported

    @kbrspace @Optus how are deciding which of us will receive the Equifax service for free? What is your criteria? “Most affected” is meaningless. Give us some clarity.

  • SoLetUsBegin SoLetUsBegin (@SoLetUsBegin) reported

    Hey @AmandaRishworth @PMalinauskasMP @TKoutsantonisMP, I'm a victim of the Optus data breach, have spent hours on phone securing everything. Been advised I can't change license number with Service SA. Urgent legislation change required, will you please step up? #Optus

  • AkiretaHK Sean Knight (@AkiretaHK) reported

    @sniff86793391 Mmm but Telstra actually has infrastructure doesn't it, what is Optus for other than wasting money? Telstra is ******* awful ofc. But yeah, a Telco being atrocious and irresponsible, colour me shocked!