Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 32 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joanne Jones (@JoanneJ37319580) reported 2 minutes ago

  The telecommunications industry needs a closer look by the Australian ombudsman or whoever regulates fees being taken for service not provided. Telcos with phone only service centres overseas are in the perfect position to rip people off under the banner of Optus/Telstra.

• 
  JoshAtticus (@joshatticus) reported 5 minutes ago

  @itsiclassic Waaaaaay harder, my Galaxy S21+ died after I tried replacing the battery myself, and my carrier Optus made it hell to replace my eSIM, I had to wait in a store for 2 hours, and the store couldn't even do anything so they just let me borrow their store phone to call support 😭

• 
  Bec (@bec_did) reported 5 minutes ago

  Sitting at Optus Stadium refreshing the @WestCoastEagles X feed waiting for an update on The Boy. Looked like a hammy and I’ll donate mine to fix his #AFLEaglesPort

• 
  dexq (@qexdval) reported 8 minutes ago

  Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.

• 
  AL (@asewell6) reported 9 minutes ago

  @Optus you are most annoyingly difficult business to deal with. 15 years a customer and being treated like joke comedy routine for two days to change an internet plan. Then they ring you after work while driving saying can read the code back from the app.

• 
  Jayden (@Ballzzzz16) reported 9 minutes ago

  @Telstra @Optus So you’re no help either, will be cancelling all Telstra plans and moving to Optus in the morning

• 
  Andrew Carter (@AussiePunter32) reported 11 minutes ago

  @7AFL $3b **** right off with that bullshit it’s a ******* ground improvement not a ******* weapon system, someone is pocketing a fortune. The total cost of Optus Stadium, the train station & the surrounding precinct was $1.6 billion which included extensive ground reclamation🤬

• 
  Warren (@Wazzels5) reported 19 minutes ago

  @Optus Sorry Tam, not a great response. I have now spoken with a senior person within Optus and emailed the CEO with my complaint along with sending the recorded conversation with your customer service team to him also. I guess you no longer value loyal customers. Gee 24 years.

• 
  X-R-P-1983☆ (@XRPee1983) reported 20 minutes ago

  @nachovonbaron @Optus Haha that is a retarded response to your issue. Lol

• 
  C (@coryidau) reported 26 minutes ago

  Just tried to call @VodafoneAU to find out why my SIM card flicked between No Service and SOS and intermittently on 5G. I tried to call and it from an Optus network phone and the message, "Optus wishes to advise that the number you have called is not connected". That number, the Vodafone Australia 1300 number