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Optus

Optus Outage Report in Hat Head, Kempsey, New South Wales

Why is my Optus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Full Outage Map

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Optus

Optus is having issues since 08:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • 37% Internet (37%)
  • 30% Phone (30%)
  • 15% E-mail (15%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott
    Heather Scott (@drhascott) reported from Hat Head, New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • BrisbaneStation
    Brisbane News Station (@BrisbaneStation) reported

    Gedi stated the provider’s repute was essential, pointing to the earlier protest on social media over Vodafone’s outage beneath the hashtag #vodafail. He stated Optus would face greater IT prices to forestall such abuses once more, and he believed it might face long-term ha…

  • somuchbullsh
    Prince Fed up - (Please retweet) (@somuchbullsh) reported

    Can Paul Fletcher (never a reliable source, "I don't have the information") substantiate his glib and dubious claim on @RNBreakfast that the Minister for Communications "went missing for two days" on the Optus debacle? It went unchallenged @PatsKarvelas

  • Gingobibble
    Gingobibble (@Gingobibble) reported

    @AlboMP @tanya_plibersek @ClareONeilMP I don't know who to ask. I want confirmation of exactly what data of mine has been breached. I received the generic email from optus last weekend. How/where can I find out what specifically was taken? #optusbreach #help

  • timco10
    tim gauci (@timco10) reported

    @Optus hey! WTF!!! When are you going to tell me what data of mine was leaked??? What is the point of telling me I was affected and then do and say nothing??? Crap communication just makes it worse.

  • ThiagarajahVino
    vino thiagarajah (@ThiagarajahVino) reported

    @kbrspace @Optus Horrible leadership. Rubbish cow

  • EVillainess
    💇‍♀️Ellie_Villainess (@EVillainess) reported

    @DrAnneMatthew @markrayfield2 @Jeremy_Kirk Yes, this is my problem EXACTLY. Probably breaches happen regularly through business, and it is not detected. It was only detected with Optus because they are so large. Optus should have done better. We must demand laws against unnecessary data retention.

  • AshleighSculley
    Ashleigh Colleen (@AshleighSculley) reported

    I’m currently travelling overseas and an Optus customer. Apart from the daily texts reminding me that I’m getting charged for roaming, I haven’t heard anything about the hack & whether my details were compromised. Pretty poor effort. Hoping I might be one of the lucky ones 🤞🏼

  • MPJD23vodka
    Mike🦯 (@MPJD23vodka) reported

    @9NewsAUS @ElizaEdNews I asked optus to tell me where their nearest store in the US was ..... "oh, umm, we will call you about your service not working" I asked them how do they expect me to answer their call when my service was not working?..

  • WillowLamour
    Willow L’amour (@WillowLamour) reported

    @AnnastaciaMP @TMRQld This better not come out of the taxpayers pocket!!! Optus needs to pay for their mess up. The govt is too easy on corporate **** ups and happy to use tax money to cover their corporate friends when it should be going to health care etc

  • findmycarkeys
    j boogie up in here (@findmycarkeys) reported

    @joelrkkx Not you feeling bad for Optus