Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/31/2026 02:00

January 31: Problems at Optus

Optus is having issues since 05:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • rogueytwinkles Diane D (@rogueytwinkles) reported

    @lopey66 @ManifoldMusic There’s nothing much more we can do. Now we sit and wait and watch how this deck unfolds! Bloody Optus!! None of us need this ****!

  • afterclimate Ben Abraham @ AfterClimate (@afterclimate) reported

    @UnbearableDutch Oh right. Well I’m with Amaysim and pay $30 a month for 50gigs (on Optus network ) if you’re looking to change…

  • wozalamb Wazza (@wozalamb) reported

    @Optus @ACurrentAffair9 I’m in Qld. TMR are refusing to change my drivers license number until I’m already a victim of fraud or identity theft and have suffered financial damage. And you @kbrspace called it a sophisticated attack. It was open to the internet not sophisticated!!

  • RichardDroofus Richard Droofus (@RichardDroofus) reported

    @VictorDominello @Optus Victor Service NSW are denying all applications for new licences due to the Optus breach. They refused to accept my paperwork despite having a police report. Can you please escalate to get this policy changed?

  • KenMcAlpine Ken McAlpine (@KenMcAlpine) reported

    @JarrodWhittaker She's right. And she should send an invoice to Optus for her time spent on this issue (ok maybe not her time on talkback radio)

  • abhishektiwari Ab (@abhishektiwari) reported

    @Donovan_Fergie @joshgnosis @Optus Compare this Isentia hacking incident, CEO - white male never apologised. I give credit to her to come out and take responsibility of failure. She seems to be not supported by right information. Again that’s also her failure.

  • jones_adel Adel Jones (@jones_adel) reported

    @dailytelegraph I’m an Optus customer, I’m wondering if the credit rating system can be updated so it can be flagged, potential hack, contact customer! This could possibly prevent fraud? Not sure how this works….

  • LanderPeterjohn Lander PeterJohn (@LanderPeterjohn) reported

    @Goldy1970 If you want to find out the truth about such an incident, ask the tea lady. The CEO and Gladys have both proved themselves to be, ahem, unreliable witnesses. Here's the question that WILL eventually be asked in a class action - How does Optus measure up to GDPR rules? (cont)

  • JohannesSchmere Johannes Little (@JohannesSchmere) reported

    @Jeremy_Kirk Why not pay the amount to protect customer data - call it a bug bounty. Or is Optus customers data not worth $1m?

  • mathaiaus HRH Mathaiaus Crown Prince of Greece 👑🇬🇷 (@mathaiaus) reported

    As an Optus customer I want them to pay the hacker. I don't give a **** about the precedent