Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 03/27/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (30%)

    Phone (30%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • jskeyart Jeremy Saunders (@jskeyart) reported

    Has anyone figured out how to stop the Optus website from displaying "Please wait until your previous request is processed before making further changes" on every single possible action even though you've never made a request?

  • igorlsf igor (@igorlsf) reported

    @Optus I've been trying to complete a change of ownership process. I've spent more than 10 hours in phone calls, chat and even at the store. This is the worst experience I've ever had. This is my last attempt to complete this. Are you able to assist?

  • inthesundaypark Fleetwood Mac Miller (@inthesundaypark) reported

    Wow. Got an eSIM from Optus a few days ago, now “Telstra” is calling me on that 3 day old number to tell me of my internet problems.

  • PaulaJFleming1 Paula Fleming (@PaulaJFleming1) reported

    .@Optus - would be great if you could run a check on check in a phone number before reissuing it. My 15 yo niece is being hounded by debt collectors because the previous owner has financial problems.

  • Vitsounis Thomas Vitsounis (@Vitsounis) reported

    Hey @Optus. All I am trying to do is cancel a service you charged me for no reason and all I get is a not smart bot that goes into circles and doesn’t answer any question. How to get in touch?

  • benjaminafeo Benjamin Feo (@benjaminafeo) reported

    @Optus Still waiting on my preorder (Grey/Green 512Gb) that I ordered on the 15th August. Yet again (as with previous preorders through Optus), I've been told there is a 'warehouse issue'.

  • yaetsumu kyris/fox || KIYOOMI 📌 (@yaetsumu) reported

    **** you optus. optus eat *** in a bad way. i hate optus you are *****. praying they see this bc we already filed a complaint to the ombudsman. we are considering suing tho@too

  • AnnJohn07864164 Ann Johnson (@AnnJohn07864164) reported

    @GBTSocScientist @Optus So true. Sometimes when I tried to phone Hubby, a message said the number had been disconnected, othertimes there would be no 'ringing' tone, just silence. The message bank would cut out, so there was no chance to leave a message. He's lost customers because of optus.

  • GBTSocScientist GailT (@GBTSocScientist) reported

    @AnnJohn07864164 @Optus Yes I changed from Optus to Telstra. Appalling service from Optus! Purchased ph at Xmas few yrs ago. Guy that served me was DRUNK from staff party prev night! My internet recept was appalling. Telstra's has been great.

  • HelenArvan Helen Arvanitopoulos (@HelenArvan) reported

    @PSyvret Never really saw Qantas other than and old out dated airline, Telecom yes until Optus came along and was again an outdated dinosaur, CBA - never banked with them and Holden probably the only one. No one really trusted them - it's the only companies that existed. Move along.