Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

No problems detected

If you are having issues, please submit a report below.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/20/2026 10:30

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • tezzr44 Tezzr44 (@tezzr44) reported

    @ServiceNSW FFS sake a highly stylised corporate ad pitching the Optus disaster was not that bad after all.Those fckrs should never be in business in Australia send em back to Singapore. My wife hasn’t been with Optus for ten years got a letter saying her name and personal details hacked FFS

  • SweetAmberLeigh Sweet Amber Leigh♥️ (@SweetAmberLeigh) reported

    @robertjwolfmd I’ve had a terrible year, I was scammed by a supposed fashion company which gained access to 2 accounts. Resolved after much stress! On top of this I am also a current Optus customer and former Medibank and AHM customer. Cyber crime sucks.

  • LadyDaemontus 𝕋𝕙𝕖 𝕄𝕚𝕟𝕩𝕠𝕘𝕪𝕟𝕚𝕤𝕥™🔞🏴‍☠️🌍🔥 (@LadyDaemontus) reported

    In the light of Optus, Woolworths and Medibank completely fumbling peoples’ data they held, companies are starting to update their ToS with “we PROMISE we won’t **** up, please don’t axe our existence like we deserve!”

  • cmitteldorf Christian Mitteldorf 🇩🇰🇦🇺 (@cmitteldorf) reported

    @Optus Thanks, I was advised to call in first. If that doesn’t help, I’ll send a message :)

  • N860CR Daniel (@N860CR) reported

    @Optus Explain how a senior case manager can have such a poor understanding of your products? Your roaming doesn’t work, I can’t make outbound calls and your case managers would rather argue with me! Stop the modern day slavery and bring your operation back onshore as @telstra have

  • N860CR Daniel (@N860CR) reported

    @Optus @surisharad And so nobody else can see how atrocious your service is, hey @optus. Disgusting company, supports modern day slavery and has no regard for customers.

  • Optus Optus (@Optus) reported

    @JacoReaver Thank you for confirming. We at Optus are continuously working to improve customer network experience. Now that you have registered for updates, we will contact you via SMS once the Network upgrade has been completed. Thank you, -Tigs

  • kushal_aiyappa Kushalappa Aiyappa (@kushal_aiyappa) reported

    @Optus is one of the worst customer service.. And a crap esim service If call work, sms won't.. Or network won't.. Porting out now.. 4 of of evening spent on service desk in vain @acccgovau

  • jeff_smith_42 Jeff Smith (@jeff_smith_42) reported

    @redruby17 @ClareONeilMP @Optus Im hoping it is some sort of error. There should be very few reasons for a service provider to be blocking anyone, let alone a customer.

  • kushal_aiyappa Kushalappa Aiyappa (@kushal_aiyappa) reported

    @Optus I reached Service desk.. They are asking me to call Ho line tomorrow.. I been asked to go around loops now