Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 13 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Katrina Larsen (@KatrinaLarsen) reported 57 seconds ago

  @optus_help I’m not entering my personal details to one more Optus representative. This needs to be escalated to the Ombudsman. No one can respond or communicate with me about this issue. And there has been absolutely no effort to restore services.

• 
  FreoLou⚓🤘🛫⚖️ (@FreoLou) reported 5 minutes ago

  @KateBartlett34 @freopics_ @freodockers I think it will be more about the ladder for them especially with Tex playing away from home but either way I never think any game is a given. We do not have to win it but I hope we keep our Optus record alive for sure.

• 
  Aussie born/raised. DumpsterFire can burn in H (@CialusS) reported 6 minutes ago

  @Optus Cut off from 3 customer service reps after ID forms DONT load and never do on multiple browsers even after clearing cache and deleting cookies. Your system sucks for online users and needs a severe overhaul. Previously able to receive a text to verify ID no longer existent

• 
  FightForFreedom (@2A_Fighter) reported 7 minutes ago

  @scrowder Are you literally quoting him like he was correct? Like when people like the police or f b I do an investigation or when the people help with an investigation, they don't ask questions to get them to the next question? I feel like your main purposefully optus

• 
  EVDownunder (@ev_downunder) reported 8 minutes ago

  @strangebaaza @RjeyTech Well, I beg to differ. My previous fold 4, S22 ultra, fold 6, the current fold 7 and s26 ultra all had or have green line screen issues while my iPhone 12 pro, iPhone 14 pro max and 16 pro max still going strong, no issues whatsoever. All cost pretty much the same but Samsung quality is subpar, and service is shite. I still ordered the fold 8 as currently it is available for $0 via Optus Harvey Norman Australia. Bet you, it will also likely have this screen issue. No matter what Samsung does, somehow manages to create overpriced paperweights.

• 
  Eagles. Stats and random. (@EaglestatsNW) reported 11 minutes ago

  @WestCoastEagles so Milan derby at Optus. In what part of the oval are they going to situate the rather tiny pitch? And are they erecting seating on a surface that's already having problems?

• 
  Suey (@sueytweets) reported 11 minutes ago

  @Candour100 @blu_boys @Optus I can confirm this is great! I use it for personal & work I only pay $300 a year upfront per plan so it works out at $25 a month & I never run out of data or calls

• 
  Jumbarrawa (@jumbarrawa) reported 13 minutes ago

  It's not like mainstream media dont know about ANY of this. 👇👇 In September 2017, the federal government announced a $50 million investment over seven years in the Cyber Security Cooperative Research Centre (CSCRC). The CEO was Rachael Falk. She led the independent review into the Optus and Medibank cyber breaches. She was appointed by the Minister for Home Affairs to the Expert Advisory Board for Australia’s 2023-2030 Cyber Security Strategy. In February 2025, Falk left the CSCRC to become a partner at Ashurst Risk Advisory—a return to the firm where she had worked as a lawyer in 1998. The CSCRC was not just a research centre. It was a revolving door—a place where a connected insider could build a network, then cash in.

• 
  Ky Broome (@KyBroome35) reported 13 minutes ago

  Further update, Mum was just on the phone with Optus and apparently Optus (an internet provider) isn’t able to call NBN to fix this, they can only text message them. Or at least that’s the line they are spitting out about the network degradations DO YOUR JOB!!!

• 
  Jamie (@jamieeedward) reported 14 minutes ago

  @Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor