Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 34 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  macca 🇦🇺 (@CMaccaa7) reported 11 minutes ago

  can’t watch the game but is it pissing down at Optus? Why can’t anyone kick straight #AFLFreoSwans

• 
  Imagine that (@ManaImagine) reported 17 minutes ago

  @MickamiousG @Starlink I got Optus net and have had no problems at all.

• 
  Peter 🏊🏼🚲🏃🏻 (@Ironman_peter) reported 19 minutes ago

  @7NewsBrisbane Why doesn’t 000 have an alternative number as a backup run by? Maybe Optus or Tpg or Vodafone? How does a company or a business run with just one solution? 000 is incompetent.

• 
  Casey McGregor (@CaseyMcGregorAu) reported 20 minutes ago

  @borisstephens Firstly, taxes do not fund government spending, critical misconception the establishment perpetuates on purpose to justify austerity. Secondly, you're right to say that just throwing money at problems does not automatically fix anything. You still need competent management and a plan. All nationalisation does at a baseline is remove the profit motive that leads to cutting corners on network maintenance to save money, which is what leads in part to outages like this. And I haven't just proposed renationalisation, I've also proposed using Optus' satellite expertise to create a publicly-owned, privacy-first satellite internet network to challenge Starlink.

• 
  Iaen Cordell (@IaenCordell) reported 23 minutes ago

  @PaulBongiorno And we thought Optus was bad! <grin>

• 
  Optus Help (@optus_help) reported 24 minutes ago

  @Kennedy00766502 Hi Kennedy, sorry to hear you have yet to receive an eSIM to activate your service. I can appreciate that this is not an ideal situation. Did you get an email with additional instructions for downloading your eSIM? Alternatively, have you tried logging in to your My Optus app and going to Account > SIM Management > Activate eSIM and follow the prompts. If the above doesn't seem to work, feel free to send through a DM, so we can confirm a few more details and see what the next best steps are. -Athan

• 
  Cruz 🏴‍☠️ (@ozsats256) reported 24 minutes ago

  @QBCCIntegrity @Dunder_viking @Optus Decentralised communications fix this.

• 
  Macro Elephant (@ElephantMacro) reported 26 minutes ago

  Wondering whether the Telstra CEO Vicky Brady will break down and cry when she fronts up to the media about the system outage, just like the Optus CEO Kelly Bayer Rosmarin did, following the system outage in 2022?

• 
  Adele K. Thomas (@AdeleKThomas) reported 26 minutes ago

  @footyindustryAU SBS know what their doing and I hope they never lose it again. They proved themselves the home of the world cup after Optus.

• 
  Ladybugfunk (@ladybugfunk) reported 26 minutes ago

  @OMGTheMess She was supposed to implement a new BCP after the Optus outage. What are we paying her to do? Other than drink champagne on her business class flights? What has she actually achieved? Does anyone know?