Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 03/04/2026 07:30

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (39%)

    Internet (39%)

  2. Phone (30%)

    Phone (30%)

  3. E-mail (13%)

    E-mail (13%)

  4. Wi-fi (11%)

    Wi-fi (11%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (1%)

    TV (1%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • AnnettaMallon Annetta Mallon 💉💉 (@AnnettaMallon) reported

    Sitting in a TAS Library using a hotspot because @Optus phone AND internet not working at home. None. Huge disruption to my business and professional capacities, angry and unimpressed. In 2021 why is stable, fast, consistent internet unavailable? #auspol #NBN #internetshutdown 1/

  • ksjxmoonchild JK⁷ (@ksjxmoonchild) reported

    @Optus why is my home wifi not working grrr

  • Jana92038429 Jana Jegathesan (@Jana92038429) reported

    @Optus case manager claims to have solved the slow internet speed issue. Which is lie. A private tech was hired to solve it and internet seems to be fine now. This issue had been going on since 27th of Aug and optus couldn't do anything. Customer service was not an enjoyable one

  • Haranrajaa Haranrajaa (@Haranrajaa) reported

    @Optus If not for being in a contract, I would have switched networks long ago. This issue has made me go through a lot of mental agony. By completely cut-off from the world over, I am literally pushed to the fringes of depression. What wrong did I do other than choosing you?

  • Jana92038429 Jana Jegathesan (@Jana92038429) reported

    @Optus There is nothing else to add. I just wanted to say that this has been a terrible experience and optus did nothing to help except try to put it back on the customer as it was something to do with them. No compensation given for the days the household couldn't work properly. Thanks

  • fckustyles rachael ¹ᴰ 🦋 (@fckustyles) reported

    Why in the damn hell are both Telstra and Optus coverage absolutely garbage right now

  • TheDancingSlug Victor Alert (@TheDancingSlug) reported

    @PORTABLEAIRSYD @jriewolod @Telstra Never give them or Optus direct debit. Signed up for $30 pre paid monthly, Optus immediately deducted my last $300 out of my bank account and refused to give it back Took me three weeks to get a refund from an Oz call center, the offshore people flat out refused and wasted hours

  • RegSmith49 Reg Smith (@RegSmith49) reported

    NBN says not detected outage in 3146 so why is my own connection through Vodafone and neighbours through Optus not working. After 2 years of reliable service intermittent interruptions for lat week!

  • GvPAlex Alex 🇦🇺 (@GvPAlex) reported

    @Optus - Any reports of issues in Warners Bay, NSW. Selective text messages are not getting through. I am unable to verify logins for 2FA platforms and it's getting annoying.

  • CarulloTom Tom Carullo (@CarulloTom) reported

    @RayJCapo79 @SweeneyPaddy9 I get the appeal of black and gold, but *******. Optus precinct is beautiful, but it looks like docklands on an overcast day in this pic.