Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/16/2026 09:30

January 16: Problems at Optus

Optus is having issues since 08:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • OneEyedWriter63 Brett Hatchman (@OneEyedWriter63) reported from Sydney, State of New South Wales

    to me over the phone she hung up. The number she called from was a Sydney number, but she sounded like she was at an overseas call centre. She may have been on the up & up, but why hang up? If it's a scam I thought you @Telstra & @Optus should know about it. Brett.

  • elee_bella Ella Lee (@elee_bella) reported from Melbourne, State of Victoria

    I pay an extra $5 for unlimited streaming certain apps, but of them only stream ABC iView. I otherwise only stream from free to air apps, mostly SBS on demand within my 30GB per month data limit. Optus never clarified what the charges were for, and still expecting me to pay it.

  • stillupsocut Andy Marsh (@stillupsocut) reported from Canberra, Australian Capital Territory

    @Optus I had two wireless broadband plans and as soon as I terminate one my speeds slow to under 1mb/s. Been two weeks with no solution from your tech support.

  • 4Qpolies David (@4Qpolies) reported from Sydney, State of New South Wales

    I’ve just rung Foxtel to see about opening an account but when I spoke to someone on a line advertised ON A FOXTEL PAGE they tell me I have the wrong number! Profit vs service! #FOXTEL #OPTUS

  • Jaksuhhn 𝙅𝙖𝙘𝙠𝙨𝙤𝙣 (@Jaksuhhn) reported from Sydney, State of New South Wales

    Bro wtf is going on with my data @Optus

  • nick_komo Nick (@nick_komo) reported from Melbourne, State of Victoria

    @Optus I want cancel my contract. I cant deal with your call center. Its amateur and unprofessional

  • MartzMurph Martz (@MartzMurph) reported from Melbourne, State of Victoria

    @Optus We have not had internet for the past 2 hours (postcode 3076). My daughter whlist homeschooling was in the middle of a science test online and it dropped out and she couldn't finish. How long will this outage last??? #OptusOutage #Optus #NBN

  • bjlannen Benjamin Lannen (@bjlannen) reported from Melbourne, State of Victoria

    @Telstra Hi Matthew I'm an Optus customer so unsure if this will work. The guy who installed the NBN was from NBN / with a Telstra shirt

  • cory_gale Cory Gale 🦘🇦🇺 (@cory_gale) reported from Westfield, State of Western Australia

    @TexanMeg @Telstra @Optus Do it! I haven’t really had any issues so far on my regional trips since switching over. The places where it cuts out don’t seem to work for Don either, who is on Telstra.

  • VitoCDoria Vito Doria (@VitoCDoria) reported from Melbourne, State of Victoria

    @Optus The internet signal is very poor and it has been since last night. When using the NBN in Reservoir, the speeds are very slow or the internet might even drop out at times. Your website says that there are some problems in my area but it has been 12 hours.