Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 1 minute ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Optus (@Optus) reported 4 minutes ago

  @jnj_pro Sorry to hear that you're having these ongoing issues with the app and need to log in multiple times. Can you please ensure both the app and your device have been updated to the latest available software? We also recommend enabling biometrics in the My Optus App, so you don't need to keep re-entering codes. Please send us a DM if you are still needing assistance. - Joel

• 
  Candour (@Candour100) reported 6 minutes ago

  @blu_boys @Optus Boost is by bar the cheapest as you get the full Telstra network. Belong gives you the majority and that serves my girl right as the only considerations would be travelling to remote areas.

• 
  Mark Symons (@SymonsYahoo) reported 6 minutes ago

  @ronInBendigo A clear sign that corporate management wishes to frustrate and alienate customers. No just due to the decision but principally due to the inevitable decline e to disastrous levels of customer service and systems reliability. The much reviled Optus is a case in point: dreadful customer service and numerous life-threatening outages as a result inadequate staff processes and failed procedures. I would love to see the risk assessments carried out by both companies, in relation to both real and reputation risk.

• 
  Jason Anders (@Jet_Anders) reported 11 minutes ago

  @Optus @Optus I also have been experiencing problems with apps loading despite having 4G.

• 
  🦉Schtang 🦉🐵🙈🙉🙊 (@Schtang) reported 13 minutes ago

  @james00000001 Interesting to see if they were Optus phones that didn’t receive the message - wouldn’t be surprised Optus is so ****

• 
  Kristen Holden (@kholden) reported 15 minutes ago

  @LeeshieV @Optus And instead of celebrating not getting this garbage you let them know?

• 
  Richie_Night Owl (@richardmelb05) reported 18 minutes ago

  @Optus Hi Jay, I dont think you can assist me, one of your optus colleagues has told me by phone, nbn is having an unplanned outage, nbn isnt saying how long it will last

• 
  A ROGAN THING (@adrogdesigns) reported 19 minutes ago

  @iisancs @Optus every two months? mine stops every Two hours, WTF @Optus im tired of this ****, one week will be ok, then next, every two hours it just stops working for for 10 minutes then start again, and its the neighbours having the same issue it s not just me, Dort ya **** out.

• 
  Ky Broome (@KyBroome35) reported 23 minutes ago

  Further update, Mum was just on the phone with Optus and apparently Optus (an internet provider) isn’t able to call NBN to fix this, they can only text message them. Or at least that’s the line they are spitting out about the network degradations DO YOUR JOB!!!

• 
  Kelly (@Kelly26552573) reported 25 minutes ago

  @blu_boys @Optus Switch to Amaysim. Half the price still on the Optus network. You can take your phone numbers.