Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 03/05/2026 16:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (38%)

    Internet (38%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (14%)

    E-mail (14%)

  4. Wi-fi (10%)

    Wi-fi (10%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • chelle_lezley chelle (@chelle_lezley) reported

    Be part of the Dead Network. It starts with yes. No, Optus. 😑

  • Asynca A. E. Dooland ✍️📚🏳️‍🌈 (@Asynca) reported

    @HailMarxism @sidherian Placing the onus on many probably poor and vulnerable customers to sue a corporation is short-sighted. Better option: governments re-issues documents for those notified as affected and directly bills/sues Optus themselves :) :)

  • slscerri suzanne lorraine (@slscerri) reported

    @kristiesulliv How would I even know if my drivers licence has been part of the data breach. I've received a generic email from optus, my on line account looks 'normal', I've never added personal information to my profile but obviously optus obtained it when I switched.

  • VWHawkesbury I live in the Hawkesbury (@VWHawkesbury) reported

    @abcsydney If an affected customer is identified by Optus, proof of that should be taken to ServiceNSW and a fresh licence issued, with Optus picking up the bill for all of them. Reimbursement means having to give bank details to Optus. Why?

  • SteveOscarbravo Steve Oscar (@SteveOscarbravo) reported

    @JJKALE2 Yeah but I need to sign up with OPTUS and then Harvey Norman have all my personal ****... way before OPTUS hand it over

  • God_Dan_it_all God Dan It (@God_Dan_it_all) reported

    The poor staff at Optus, they must be getting absolutely slammed at the moment. Remember, the customer service person you are speaking to is NOT RESPONSIBLE for the breach.

  • SimonAtNewsdesk Holden A. Countable (@SimonAtNewsdesk) reported

    @cameronwilson I haven’t been an Optus customer since 2009, and I still got an email. Presumably if they still had my information on file, that’d be a breach of the APP.

  • sirgunner1886 Jai 🇮🇳🇦🇺 (@sirgunner1886) reported

    @andrew_the_pom @Optus It's like customers expect every thing to overturned and redone from the ground floor because of an issue not of their doing.

  • sirgunner1886 Jai 🇮🇳🇦🇺 (@sirgunner1886) reported

    @andrew_the_pom @Optus They have stores as well that can help give information or point you in the right direction. Many people will be asking questions at the moment so there would be longer than usual wait times..

  • Nobody_But_M3 Nobody. (@Nobody_But_M3) reported

    @berthon_jones I worked at Telstra. We had (some) customer data in dev/test environments (which is where the Optus leak occurred) There is chronic underinvestment in data masking for development environments... In many large orgs.