Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/21/2026 00:15

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • greentshirtpink greentshirtpink (@greentshirtpink) reported

    @smh_ch @adventure_ali_ I'm on Optus. Just did a half lap and did have some coverage issues but my partner has telstra.

  • traindriverrev Glenn F (@traindriverrev) reported

    @Optus Will do. Because you’ve just done it to me again. In fact my logs show that between 15:39-15:42 hours every day the tower goes down or you disconnect me.

  • geoffg68 Geoff Galvin (@geoffg68) reported

    @Telstra Hi Evie the issue went on for 4weeks and finally I left Telstra and to optus. They were happy to take my business and I will transfer my family across when their contracts expire. Telstra will continue to loose customers if treated like I have been.

  • itsbjessttv Jess (@itsbjessttv) reported

    Hey @Optus ! Why is your internet never bloody working!?!? We have been stuck on the phone for hours and all they have done is made things worse. Worst service ever!!

  • KerriDee63 Kerri Dee (@KerriDee63) reported

    @Optus Why is it that only a new customer can get your special offer SIM plan $65/month for 500gb? I am a loyal customer and can only get that plan if I pay out my phone rather than couple it with the deal. You want your loyal customers to go to @VodafoneAU ?

  • AnthonyLee900 Native Title is NOT Land Rights (@AnthonyLee900) reported

    @zeppblueprints @razethecage Did not know that about Woolworths. But Boost seemed to work everywhere on Telstra network in remote Kimberley, not sure of other areas. Strangely Optus pops up in odd places where Telstra ain’t (but those are tiny amount of weird places)

  • PD_EFC 👑 PD (@PD_EFC) reported

    Hey @Telstra really disappointed, I attempted to buy a new phone and upgrade my service which I've had for over 15 years and got told that I had to set up "Auto Pay" .. no thanks .. @Optus are you looking for a new customer?

  • avocalminority Vocal Minority (@avocalminority) reported

    @Optus @good360au Are they in marginal LNP seats? What’s the name of your program? Stronger Communities Scheme? Given your employment of Gladys, who used taxpayer funds to support her boyfriend and pork barrel, does this mean you condone using shareholder funds for executive personal gain too?

  • CabronPote PoteCabron (@CabronPote) reported

    @Optus when is your sales team working for phone calls not the stupid sms service

  • fhritcunt Rhys James (@fhritcunt) reported

    @Optus 24hrs and home internet is still not working. I've performed all the trouble shooting steps including factory reseting my optus modem. My area code is 2280. Please clarify if any outages in my area