Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 02/23/2026 15:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (24%)

    Phone (24%)

  3. E-mail (10%)

    E-mail (10%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • GavinWakeupint1 Gavilarr 🍸☮️🏳️‍🌈🏳️‍⚧️🖤💛❤️ (@GavinWakeupint1) reported

    @drcarrot98 @Optus @Telstra I'm in the same boat. They all stink. I took Vodafone to the ombudsman a decade ago and I also left Telstra nearly 20 years ago for their appalling customer service. And the way that Optus has behaved after the fact is utterly disgraceful & unforgivable.

  • GavinWakeupint1 Gavilarr 🍸☮️🏳️‍🌈🏳️‍⚧️🖤💛❤️ (@GavinWakeupint1) reported

    Trying to figure out which telco to go with after the massive #Optus fail is like trying to select which STD you'd prefer.

  • jonathonnunan Jonathon Nunan (@jonathonnunan) reported from Melbourne, State of Victoria

    @nadinevoncohen @patrickkeneally Only contact I've had from Optus has been apologies for our NBN dropping out. Which is roughly about ten times a day. But hey, who could have foreseen the copper technology solution not being up to the job?

  • NickHayden Nick Hayden (@NickHayden) reported

    I spoke with Service NSW. You can't apply to change your license number if you've been stung by the #OptusHack and want to protect yourself. Apparently they are working with Optus to define "next steps" and will directly contact those customers impacted.

  • pharnzwurth Sean 🕯🎀🌈 ~ non-partystan opinion haver (@pharnzwurth) reported

    @samfloreani IKR? Feeling ripped off right now, and not even an optus customer.

  • TheSaltminer Haa! After ten thousand years we're free! (@TheSaltminer) reported

    @PaulFletcherMP Did you let Optus sidestep encryption requirements for customer data as Communications Minister in 2019?

  • 3bsBruce Richard (@3bsBruce) reported

    @catedempsey Absolutely. There won’t be any real punishment for Optus. So of course they won’t take it very seriously. If they had to compensate each customer and face heavy fines, they may think twice about hoarding unnecessary data

  • glyptothekau flighter (@glyptothekau) reported

    @PTurnour @TheRealEGS But ID Care will not actively help an Optus customer until some sort of identity theft has occured They are merely offering advice

  • ServiceNSW Service NSW (@ServiceNSW) reported

    @Dom_Nguyen Hi Dominic, ID Support NSW is working with Optus on how to best support customers, please reach out to them for assistance, they are best placed to assist in these circumstances.

  • matttav 👨🏻‍💻🌏🤦🏻‍♂️ (@matttav) reported

    @Optus have been trying for 3 days solid to get a number share problem sorted. Have had to explain the entire thing 6 or 7 times to different people and no one seems to be able to solve this problem. Even have a case manager and they are clueless