Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 03/01/2026 03:45

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (23%)

    Phone (23%)

  3. E-mail (11%)

    E-mail (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • ChelseaFCOwner ChelseaFC Adelaide (@ChelseaFCOwner) reported from Adelaide, State of South Australia

    Commentary on Optus TV was so anti Chelsea.... they continually bagged our fans and talked @chelseafc down.

  • RR0486 ⌫ (@RR0486) reported

    @Optus i've had practically no NBN since the 23rd and now the 4G is slow as a snail stuck in molasses. wtf is going on?

  • GarconAU Guy Garconnette (@GarconAU) reported

    @Optus Optus needs to do better. This has been ongoing for 3 days with no resolution. No one wants to take ownership of this issue to get it sorted. Every time I ring I am given a different or conflicting bit of information. You don't seem to take your complaints seriously either!

  • tony_chatham Tony Chatham (@tony_chatham) reported

    @Optus Addressing someone as 'Hey you' as though you’re a schoolyard bully might be 'cool' but it’s totally unacceptable to me as an Optus customer. Do you understand? Is that telephone number operated by Australian based staff? 🤔

  • BLNats Nats (@BLNats) reported

    @shaunmicallef Sounds like my original Optus Prepaid mobile account which had Free Talk for 20 mins 9pm-9am. We use to hang up after 19 minutes and call again.

  • LeashUnleashed Alicia B (@LeashUnleashed) reported

    @Optus Well, I just spent over an hour on the phone with my son translating, to find the person I spoke to yesterday didn't give me the rest of the info required to actually finish the job. That's the second idiot in the same job who has failed to complete it. Better be 3rd time lucky.

  • LeashUnleashed Alicia B (@LeashUnleashed) reported

    I have been trying for FIVE DAMN DAYS to get my son's @Optus replacement SIM card activated. I have done all of the crap I've been told to over multiple phone calls (which is a nightmare when you are deaf). I have a confirmation code from yesterday FFS.

  • pare3zy pare3zy (@pare3zy) reported

    @Optus how is it possible I can get access to a replacement eSIM? I calling (have not receiving what I was promised), then when I called again I am referred to the messaging app where I’m told they don’t have authority to help & I’ll have to wait to the morning or visit a store?

  • tony_chatham Tony Chatham (@tony_chatham) reported

    @Optus Addressing someone as 'Hey there' as though you’re a schoolyard bully might be 'cool' but it’s totally unacceptable to me as an Optus customer. Do you understand? Is that telephone number operated by Australian based staff? 🤔

  • Aperture_Rack Shubham Choudhary (@Aperture_Rack) reported

    @Optus has suspended all my network services despite hearing from them this won’t happen & here I’m stranded with no internet connection and call services. I’m talking to the chat team from last 14 hours. All they doing is passing me to diff. dept. but no action taken yet(1/3)