Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 02/03/2026 20:10

February 03: Problems at Optus

Optus is having issues since 11:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (14%)

    E-mail (14%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • fdsfifi AuntBee (@fdsfifi) reported

    @adambspencer @Optus @Telstra I'm not in your area but my phone uses optus network & recently the data side of things has been very slow & drops out a few times a day.

  • GO19844 GO1984 (@GO19844) reported

    @adambspencer @Optus @Telstra Terrible in northern beaches - agreed.

  • BenNicho Ben Nicho (@BenNicho) reported

    @derekvanbraam @Optus We've had no mobile since Sunday but nothing on outage page.

  • kjsjdewhurst Katherine Dewhurst (@kjsjdewhurst) reported

    @adambspencer @Optus @Telstra Having the same issues on the Gold Coast

  • Brock436 Bux436 (@Brock436) reported

    @edgee001 @Optus Yup same here @Optus why have an online chat feature if no human ever responds? Internet has been down all day and I've had to hot spot my telstra mobile internet for work purposes 😠

  • riotgurrl420 Courtney with a ©🧁💾💉💉📝 (@riotgurrl420) reported

    I'm great at technology but my NBN is on my Optus network and my NBN is on Aussie broadband. My printer is on a MAC and my Xbox is on Microsoft..... **** you to the moon.

  • PremiumAcer BirnoOCE’s Chef (@PremiumAcer) reported

    @Optus @BirnoOCE This is why Telstra is better, I’ve been with you once and never again I am using your ****** service. @Optus

  • DashDotStar Sasho Trajk (@DashDotStar) reported

    @Optus Please block this scam number from your network.. 0427546563 It’s used by a remote access scam being run out of India.

  • shiraj_sen Shiraj Sen (@shiraj_sen) reported from Melbourne, State of Victoria

    @Optus Hello Tina. I've filled up the form and done everything that you've asked. Can someone please help me get the internet fixed .. ?

  • fayg29 FayPG (@fayg29) reported

    @Optus It’s taken me EIGHT calls to you to try to change my plan. Terrible service Optus.