Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 12/06/2025 13:50

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Phone (12%)

    Phone (12%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MarcusH86600132 MarcusH (@MarcusH86600132) reported

    @JulianBurnside The large telcos Telstra, Optus customer support for residential and small business customers is almost non existent. If you want great a customer service experience with onshore capable and trained technical astute staff - ASX listed TelcoAussie Broadband is wins by a mile

  • Random_Cheetah RandomCheetah (@Random_Cheetah) reported

    I ended the UT stream as my internet connection is ***. **** you @Optus. But in the very little time I streamed, I managed to get a really good game and I will use it as a stream highlight. It will be uploaded usual time on the gaming channel.

  • letitiarose_ letitia 🌙 (@letitiarose_) reported

    It's now day 4 of us having no internet and getting promised a call from a case manager that never comes. Hey @Optus, do better. We are still paying for a service that we are unable to use and you are refusing to provide us with an alternative.

  • Aaliyah2095 Aaliyah (@Aaliyah2095) reported

    @TysCobb @Optus My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to @logskind on telegram and they were so helpful and reliable. Am sure they can help

  • WrecklessAU Wreckless (@WrecklessAU) reported

    @colg0d wtf i thought it was free for everyone on optus sport did they change it

  • jrade76 John Smith (@jrade76) reported

    @Optus @heron_andrew @OptusSport Hi there, the issue seems to have resolved itself after turning the TV off at the power point, waiting the obligatory 30 seconds and then switching it on again.

  • tbkAustralia Neil Horneman (@tbkAustralia) reported

    @Optus I have been an Optus customer for over 20 years. I am now a pensioner living from day to day. I can’t afford big plans – I don’t use much data. I have been on a 5GB my MBB Plus plan for 8 years. My service number is 0435937917.

  • tbkAustralia Neil Horneman (@tbkAustralia) reported

    @Optus Kartik -I have been an Optus customer for over 20 years. I am now a pensioner living from day to day. I can’t afford big plans – I don’t use much data. I have been on a 5GB my MBB Plus plan for 8 years. My service number is 0435937917. My stick modem was working fine until

  • SophieMcKay Sophie McKay (@SophieMcKay) reported

    @Optus @OptusSport Yes, I’ve done all of the above. I am able to cast YouTube, Netflix etc without a problem, though once I switch to @OptusSport it buffers and disconnects

  • Dievass32 Dievass (@Dievass32) reported

    @Optus @OptusSport is this delayed commentary issue for the Euros going to be fixed or what?