Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 02/02/2026 21:25

February 02: Problems at Optus

Optus is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (14%)

    E-mail (14%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • ozlover7 Mike (@ozlover7) reported

    @westaustralian It was always a poor deal. Would have been better to Promote Perth on the Global stage not Optus. $5m a year for a State that has a $6b surplus this year is a joke .

  • vr_reynold VRichards (@vr_reynold) reported

    @Optus Data breach aside, your technical support is appalling and disappointing. Been trying to set up number share for my watch for more than a week now and still couldn’t. If only you folks valued peoples time. #Optus 🙄

  • JoshCarter_ JRC (@JoshCarter_) reported

    @ServiceNSW hi there, if my NSW license used when I became an Optus customer has since been surrendered because I moved interstate, is it no longer an issue for me? As in it is not useable by anyone? I have a QLD license now.

  • nigel_beans Nigel Beans (@nigel_beans) reported

    @Telstra can’t create a Telstra ID. Not receiving verification email or text. Moved from Optus the other day and need some help finishing set up of account and adding Apple Watch to plan.

  • dancer_61 Jill P🇺🇦🇺🇦 (@dancer_61) reported

    @NiKKi_E13 @Nick56412479 It’s interesting because I was with Optus 4 6 months over a decade ago-but they were terrible!I hear they’re not much better now & Telstra’s security is definitely better.I’m glad you had a positive experience during such an awful time though! Also glad you’re not with them now!

  • AllySultana ally😷Christine😷2570 (@AllySultana) reported

    Hey lovlies .need your advice.I've been with telstra for 5 years but before that I was with optus. I have a new number but wonder if I should check and see if my old number was one of those affected. If they kept the info that was on it is there a chance I might be in trouble

  • Frankenclyd3 James (@Frankenclyd3) reported

    @joshgnosis There has been no communication or action from @Optus since the dreaded email arrived last week. Radio silence. It’s been a terrible response for it’s customers and the CEO @kbrspace really needs to resign after this. What happened was terrible but Optus response has been worse!

  • Gondwana017 RTizza (@Gondwana017) reported

    @AndrewBGreene @Optus Can the attack be “quickly shut down” after the data was stolen and offered on the dark web @Optus ? Bit of the case of shutting the barn door after the horse has bolted and crossed two state borders. #auspoI

  • brad_withyman Brad Withyman 🎯🌊🎱🇺🇦 (@brad_withyman) reported

    @jaimyn_m Just to double down a lot more, @Optus offer victims a years subscription to @Equifax to monitor their stolen data. Equifax were found guilty of a Data-breach of 50mil customers. So far has cost them over $2billion in fines & compo.

  • spphoto8 Alfie (@spphoto8) reported

    Hi @dfat their is a problem with the passport renewal page. Your contact phone number is on weekend mode. It’s probably nothing but you know… Optus.