Optus Outage Report in Hat Head, Kempsey, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Hat Head, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Optus
Optus is having issues since 06:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (38%)
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Phone (28%)
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E-mail (15%)
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Wi-fi (11%)
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Total Blackout (7%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Hat Head, State of New South Wales
Latest outage, problems and issue reports in Hat Head and nearby locations:
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Heather Scott
(@drhascott) reported
from
Hat Head, State of New South Wales
@Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Unpublished Critic
(@Edgemonsta) reported
OMFG! @Optus customer service is atrocious. Can’t talk to a real person. Gave to use their ridiculous messaging system. No wonder millions had their data hacked. Absolutely bloody hopeless, #Optus
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John Bonac1
(@johnbonac1) reported
Hi @Optus I spent 30 mins chatting via the app to someone last night about an issue and they resolved nothing. Now on hold for over 30 minutes. This is not good enough for a business customer. Can I PLEASE speak to someone in Australia!?!? #Optus #OptusFail
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Charlie
(@charlietech) reported
Just got confirmation that Optus will be on the Life&Technology radio show to discuss the ins and outs of their new internet service with a temporary speed increase. Tomorrow from 8am.
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Lookalike
(@kevinauss) reported
@SenPaterson OPTUS OPTUS OPTUS, you dead ****, say no more
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xMort14
(@xMort14) reported
What NBN plans are out there at the moment for Fibre to the premises? I’m currently with @Optus trying to get their team to change me to a 100/40 plan and it’s the most painful customer experience of my life. 10 hours later and they still cannot get it right… #Floptus
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goldengaytim
(@TimMannering) reported
@dmejiacanales @Optus To be fair, they never said privacy x
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Christina Daley
(@Crissie_D88) reported
@Telstra Hey Telstra. I opened a complaint and its been even worse. I have ended up in tears and asked them to close the case. I am DONE. Im moving to @Optus
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Tiffany
(@msstraighty180) reported
from
Sydney, State of New South Wales
@HansOrph @Optus Had bad customer experience with them in 2009 thus they've been blacklisted by me since then
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Optus
(@Optus) reported
@gerardmmkl Hi Gerard, not good that you’re having some issues with the My Optus app. Can you please uninstall the My Optus app, clear cookies and cache, restart the device and then reinstall the app. This will put a fresh installation on the device and resync your service – Aron
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Scrumblebum
(@scrumblebum1) reported
@zz10274388 @tanya_plibersek Never with this govt. not with the like of Optus coles Telstra etc. straights /defence/ front line workers have no place with this govt. they are morally inept at real morals .