Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 9 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Symons (@SymonsYahoo) reported 3 minutes ago

  @ronInBendigo A clear sign that corporate management wishes to frustrate and alienate customers. No just due to the decision but principally due to the inevitable decline e to disastrous levels of customer service and systems reliability. The much reviled Optus is a case in point: dreadful customer service and numerous life-threatening outages as a result inadequate staff processes and failed procedures. I would love to see the risk assessments carried out by both companies, in relation to both real and reputation risk.

• 
  Karl Pharks 🇦🇺 🇺🇸 🇬🇧 (@Karl_Pharks) reported 4 minutes ago

  This happens because traitorous Australian companies sent jobs offshore to India. The Indians stole the customer databases and set up scamming operations on an industrial scale. Here are how many jobs these ******* companies off-shored. ANZ: 14,300 jobs Commonwealth Bank: 10,000+ NAB: 7,350+ Westpac: 2,000+ Telstra: 10,000+ Optus: 4,000+ Vodafone Group: 2,900+

• 
  Maxmc55 (@Maxmc552) reported 5 minutes ago

  @SimDumplings mmc needs to step up their game and do a **** ton of reissues like they did with Optus Prominon

• 
  𝗴 𝗹 𝗼 𝘄 (@glowwxx) reported 7 minutes ago

  @Aussie_Dad5 @Zhshshdjsjsjs You’re so retarded it’s embarrassing. The fact you think turning your phone off means they can’t collect your data shows your IQ. 1. Turning off your phone isn’t turning off your phone it pings to a cell tower constantly. Most phones go into a “deep sleep” mode in which where gps, microphone and network are still active 2. If they wanted to collect data they wouldn’t need an alert to do it. They would just go to Optus and Telstra, give them your number and get everything they want. Or just ask Apple or google to comply.

• 
  Ladybugfunk (@ladybugfunk) reported 13 minutes ago

  @JacintaAllanMP Wasn’t Anika Smells supposed to put something in place in the case of such scenarios after the Optus outage? The fault for this lies with Labor

• 
  A K (@AK22762976) reported 14 minutes ago

  @PaulBongiorno Oh woe is me ! Just purchase a sim card supported by Optus [this is redundancy contingency] when Telstra goes off line swap out their sim & slot in the backup & vice versa. Alteratively purchase a dual sim phone which allows you to switch between service providers

• 
  Satoshi Goy (@satoshigoy) reported 15 minutes ago

  @Optus Thanks, but that doesn’t address what actually happened. I was in the emergency broadcast area with a compatible device. There was no Optus coverage, but there was coverage from another network. Despite that, I never received the AusAlert. If emergency alerts can’t be delivered when your carrier is unavailable, even though another network is in range, that’s a significant issue. In an emergency, people shouldn’t miss life-saving warnings because of which carrier they’re with. Can you clarify whether AusAlerts are expected to be delivered in this scenario, or is this a limitation of the current system?

• 
  ▪️▫️DAVID▪️▫️ (@turtlemagpies) reported 15 minutes ago

  @Telstra What a disgrace that each Telstra customer has to individually apply for compensation for the outages last week. Really shows what you think of your customers. Just provide free data like Optus did you scabs. Pathetic 😡 #telstra #telstraoutage

• 
  Satoshi Goy (@satoshigoy) reported 17 minutes ago

  The fact that the emergency AusAlert didn’t reach Optus customers who had no Optus coverage, despite Telstra towers being available, is absurd. An emergency warning system should use any available network to deliver life-saving alerts—not fail because your own carrier is down. In a disaster, network loyalty shouldn’t determine who gets warned. This needs to be fixed before the next emergency.

• 
  Scarab (@ScarabOfficial) reported 22 minutes ago

  @tiny_watermelon @Optus I just realised I didn't get an alert today either, while I was sleeping. Considering I'm a disabled pensioner that's a little concerning. In the days of landline phones, I was on a high-priority service. Maybe it's because I don't have a smartphone ? Goodness knows.