Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/18/2026 14:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • lcrooow The premiership haver… (@lcrooow) reported

    @Melburnian I’m just off Dundas & Optus here is atrocious, previous place more towards Station St was just as bad, checked 5G map for Optus and no cover here, have just gone to Telstra & coverage is ridiculously better, price was the same

  • PUBG_Cherry Cherry (@PUBG_Cherry) reported

    Follow on from the last tweet, @Telstra you are providing us with an unusable service that crashes daily and is honestly a joke of an internet, my optus phone hotspot is more reliable then your 5g home plan.

  • Melburnian Moss 👊😎 (@Melburnian) reported from Melbourne, State of Victoria

    @lcrooow Generally have decent connection with Optus at home, there's just one spot in my garage where my office is where I can't get any signal! It's like a 1Mx1M spot!

  • PeterPrincipas Peter Principas (@PeterPrincipas) reported

    Some bastard is trying to get into my iPhone again so formal complaint has gone to Optus and we are setting up surveillance on the line

  • AtulAtul114 Atul Sharma (@AtulAtul114) reported

    @VodafoneAU what a **** service u guys have.. u cant even fix one bill.. my sister is trying to get her bill fixed from last two months.. i think @Optus is better than u guys..

  • jasons_tweet Jason  🇹🇼 (@jasons_tweet) reported

    @vicrollison @mikejacovou7 Only going off what Optus had relayed, they advised there is a government list that you can opt out off, I think I have received all of his **** txt's, not my definition of random.

  • spaceturds666 Jazzy (@spaceturds666) reported

    @deano_cool I lived country WA and iiNet was the only non-Telstra/Optus service so I went with them! But they have been useless lately and so expensive! Made the jump, no contract and 1 month guarantee so fingers crossed!!

  • Harzzilovemaddy Harzzi loves Maddy (@Harzzilovemaddy) reported

    @SamyHeath1993 @VodafoneUK I had the same problem with optus I was getting angry cause they wasn't listening to me when I keep telling them there is no phone line socket in the house they said there is internet there just plug in the modem to the phone socket there is none and they said hire a private tech

  • isaacmcintyre Isaac McIntyre (@isaacmcintyre) reported

    Probs should make this clear, love that we have live access to Premier League and Super League, but Optus has been terrible and is literally another streaming subscription for just the two leagues. Wish literally anyone else would get the rights.

  • SalPiracha 🌊Sal Vaxxedx2 (@SalPiracha) reported

    @JohnBirmingham @Teapot_Lady 40 days (and counting) for an iPad from @optus, despite a 1-3 day commitment on their website. Their courier, StarTrack, admitted on Oct 27 to losing the package. I’ve been dealing with their MD (Customer Success) for a week. Still no success. Today, the TIO.