Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/22/2026 11:40

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • _LongTrader_ The L⭕ng Trader (@_LongTrader_) reported

    @Jml86_ Never understood why ppl went for Optus than Telstra...its a little cheaper, Yes, but Telstra had better coverage. Drove from Sydney to Port Augusta 11 years ago, broke down halfway down the drive and I was the only one using Telstra and with any network.

  • grafiti grafitesque (@grafiti) reported

    The very least @Optus must do is pay all costs for people impacted by its failure to safeguard identity details that it should never have stored. Government must now legislate for large penalties for anyone else who fails to protect such data. @SBSNews

  • Wilso18153139 Wilso (@Wilso18153139) reported

    @AlboMP We deserve to have privacy thanks to optus life is turned upside down

  • spaghezzy spaghezzy (@spaghezzy) reported

    @Optus Your social media team can reply to my tweet in less than 30mins, but your support team can't answer my account closure enquiries for over an hour on three occasions? #Optus priorities in full force.

  • bondibrummie Bondi (@bondibrummie) reported

    @VictorDominello I’m overseas how do I go about changing my documents that have been hacked (I,m an Optus customer)

  • wonko42 Peter R. Whitehouse (@wonko42) reported

    .o0( Dear @optus, Fix your ******* webmail. For the past 4 days I have not been able to read my mail because the service is unusably slow. Sure you got some **** on, but paid services should keep working, surely? Regards, PDub. )

  • totaly_wild Peter Haze (@totaly_wild) reported

    @9NewsSyd @MarkWBurrows Your not half protected till these compromised documents are changed. You data is already stolen and can affect customers for years to come. Its a quick fix by Optus, covering their backside. Its doesn't tell you EQUIFAX has been breached in 2017. Rated 1.1 out of 5. #optusbreach

  • MaybeNotBoitano Tobias Lennon (@MaybeNotBoitano) reported

    @Optus @mark_lilley Seriously wtf same here, I've tried your stupid ******* trouble shooting, now my service is limited and I can't even call you dumb *****

  • spaghezzy spaghezzy (@spaghezzy) reported

    My third day in a row of trying to close my #optus account. Just spent an hour waiting for an @optus help chat reply only to see the "agent is typing" notification for about 2sec and then I was force logged out.

  • honestpuck Tony Williams 💉 💉 (@honestpuck) reported

    AU customer service! I paid #Optus extra for overseas phone service but the call doesn't connect when I phone #Commbank to ask why neither my debit or credit card work in a U.S. ATM to get some cash and what I can do to fix it. Of course online enquiry with bank gets no reply.