Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 12/08/2025 23:05

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Crimotaku JY Sibert / Daevid Xanaetos @ FFXIV Tonberry (@Crimotaku) reported

    In the past my Optus services (AU) on social media, website/FB/twitter tends to get things corrected/completed within 24 hours. Let's see how long Digi takes. I am expecting them to fix their system and delete me from their mailing list and bill the right person.

  • jabranthelawyer Jabz 🇦🇺⚖ (@jabranthelawyer) reported

    @NumbersDeFi Great concept but easier access to so much data is worrying. Laws are not appropriately designed to deal with misuse of our data (eg Optus, Medibank), so they need to really catch-up to act as a check Assume bank run avoided by restricting transfers, which is already an issue

  • adskim Adrienne Ryder (@adskim) reported

    @Optus NBN has been down since yesterday. Any idea when it will be back up and running in Hornsby Heights?

  • I_am_romey Romey (@I_am_romey) reported

    @Optus I have an Esim with my phone. if i turn off airplane mode, it renders my phone useless. and i currently have a local thai sim in it that i use for data that is not a solution. a better solution would be to not charge customers a service they never requested

  • I_am_romey Romey (@I_am_romey) reported

    @Optus I have contacted customer service everyday, and got them to cancel it, and every day ir reappears. its absolute garbage service by you. This surely should be illegal to have a service forced upon you that you never wanted.

  • shonenbrave groovin' magic 🌠🎶 (@shonenbrave) reported

    ******* optus charged me $40 for using 34MB of roaming data overseas, ********

  • optus_help Optus Help (@optus_help) reported

    @adskim Hey there Adrienne. Sorry to hear about your NBN issue. I have replied to your other Tweet asking about this one. If you can send us a DM either to this or the main Optus account, then we can definitely try to get more details for you. Thanks, - Harrison

  • ultimablackmage Jean-Paul Bartolomei (@ultimablackmage) reported

    Really pissed off with @Optus right now. For over a week my 5G Home Broadband internet has been on the fritz as they are performing an "upgrade" & it's going to be 3 weeks of constanty drop outs & slow speed. The @Xbox Series X keeps chucking a tanty because of this too!

  • nikkiwebster1 nikki Moorhouse (@nikkiwebster1) reported

    Hey @Optus called your customer support who hung up on me after an hour of someone telling me they can’t help me get into my account because a scammer has my details. Couldn’t help so hung up. So what now?

  • hoops2167 dermot m (@hoops2167) reported

    @Optus hi I have just been on to your customer service team on your app with a payment query,was passed to 2 different people and they couldn't assist me, one thought it ok to try & sell me a product despite not helping,when I pointed out this was unprofessional they ignored me.