Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/12/2026 22:20

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • LINDAINLIGHT LINDA SMITH (@LINDAINLIGHT) reported

    @kazza264 @SquizzSTK I know it's bad scene. You can go into Optus to check if your account has been compromised. It's quick.

  • GordyPls Ashwagandha Forever (@GordyPls) reported

    @shaneoneill One thing that'll be interesting is "attending endless meetings about the data leak" isn't on anyone's rate card. So it's CRs all the way down to set a participation fee by vendors, and they know Optus are being told by the Commonwealth to comply.

  • gitoutavet Komnenian (@gitoutavet) reported

    @InsidersABC @PatsKarvelas #ABC management and "journos" treat their audience with the same contempt #Optus do with their customers.

  • ClareONeilMP Clare O'Neil MP (@ClareONeilMP) reported

    If you are one of those 10,200 people, we advise you should immediately cancel relevant ID cards, your passport and do whatever else is needed to ensure that you are getting new identity documents based on the email from Optus.

  • redwinewombat Josh (@redwinewombat) reported

    @trevorlong @Optus I have a friend who is an Optus customer they have very serious safety concerns and have not even had an email to say if they have been impacted...

  • YasminHaskell yasmin haskell (@YasminHaskell) reported

    @danielsutton10 @worldscope_aus @Optus Which email would optus use to contact a customer like me who is overseas and not using their service? I've never used my optus email and have no idea how to access it.

  • shaunmicallef Shaun Micallef (@shaunmicallef) reported

    @ToshGreenslade Dear Tosh, I tweet this from a Spanish prison. I beseech you to help recover a large sum of money from my portmanteau, which contains a secret pocket. As compensation I will give up to you a third of the sum, viz, 25,000 bitcoin. Please DM me your BSB number and Optus password.

  • BernardSheppard Bernard Sheppard (@BernardSheppard) reported

    @trevorlong @danwarne @Optus I expect to get mine as part of the resolution of my TIO complaint that I raised when I was informed that since the expiry date on the licence information stored in Optus's systems was in the past, I was not at risk of Identity theft, so wouldn't be getting a code.

  • trevorlong Trevor Long (@trevorlong) reported

    @danwarne @Optus "Step 2: Enter your unique code as provided by Optus" - most people having a LOT of trouble getting this. Optus has NOT reached out to anyone to assist with this

  • DeniseBeale Denise Beale (@DeniseBeale) reported

    As a former Optus customer caught up in the breach, I'm incredibly frustrated. No information from them, the usual bromides. I've done what I can do but government IDs aren't simple or quick to change. Govt seems to be ignoring that #OptusHack