Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 11 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bndt (@banditkayfabe) reported 3 minutes ago

  **** off triple nose I want the rumble at Optus Stadium in Perth

• 
  Brendan Kelly (@brendan_kelly9) reported 7 minutes ago

  @nicko_316 Thats bad news for Brizvegas if you’re right. Freo will be favourites in that match up at Optus.

• 
  Just me (@Justme136160) reported 8 minutes ago

  @m_aryel_len @james00000001 Not true. I was updated. Didn't get it. Partners wasn't updated. He did. Same Optus network.

• 
  Optus (@Optus) reported 11 minutes ago

  @jnj_pro Hey, J. Customers who log in using email & password also need to perform Multi-factor authentication (MFA). We recommend enabling biometrics in the My Optus App for a faster and secure login, where no extra codes are required. From the 1st of Jan 2026, no conversation history will be stored/available in the My Optus app or My Account online. We understand that this change is a pain point for you, and we've flagged this as feedback for the relevant teams to review. - Dillon

• 
  Optus Help (@optus_help) reported 12 minutes ago

  @KleinRevd Based on the screenshots provided, it's not clear that the issue is related to the Optus network. If you would like us to take a closer look or if there's any additional information you'd like to provide, please send us a DM, and we'll be happy to investigate further. -San

• 
  Charlotte Lavelle (@traderlavelle) reported 14 minutes ago

  Is it just me, or has Optus 5 been seriously dumbed down? I feel 4.8 was way better.

• 
  Fat Blob (@DarthNucleus69) reported 16 minutes ago

  @JordanTHFCFFC Freo is in trouble anyway. They need Brisbane in the 1/4 game so they can beat them at Optus. If they play anywhere else Brisbanes big game players will win it so they need to hope someone can knock the lions off

• 
  Thelonlykid (@thelonlykid) reported 22 minutes ago

  @Optus @itsallTag So I don’t get I got 5G on my phone when the test came through even though that there is currently an outouge on my closest network tower and I am only receiving 1 bar of 4G because of the outage of that area tower so it doesn’t make sense to me towers also need to be fixed irl

• 
  A ROGAN THING (@adrogdesigns) reported 22 minutes ago

  @iisancs @Optus every two months? mine stops every Two hours, WTF @Optus im tired of this ****, one week will be ok, then next, every two hours it just stops working for for 10 minutes then start again, and its the neighbours having the same issue it s not just me, Dort ya **** out.

• 
  J Labs (@jnj_pro) reported 22 minutes ago

  @Optus It is fine you don't store conversation only when the problem is solved. Otherwise it causes huge inconvenience and waste of time. Sometimes I lost history right after log in back again. How long do you actually keep it before you delete?