Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 02/18/2026 10:25

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (23%)

    Phone (23%)

  3. E-mail (12%)

    E-mail (12%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • nicorn7 Nicholas Cornelius (@nicorn7) reported

    Start of the #EPL and @Optus decides to mess with mobile data and internet in my area. Wtf guys. I can't stream anything. Please fix it.

  • nicorn7 Nicholas Cornelius (@nicorn7) reported

    @Optus Just spent an hour chatting with your tech support. That's outside of the hour i spent during the day. Both mobile and NBN affected. Check DMs

  • SotiriPower Steven Power (@SotiriPower) reported

    @NickButler10 @TheAdelaideOval Wouldn’t their be an issue with Telstra the games offical sponser and Optus Stadium??

  • ralph44668932 Our very own dumpster fire (@ralph44668932) reported

    @UnaMcIlvenna vaya on the Optus network

  • Optus Optus (@Optus) reported

    @mmmazzolini Hi Margaret, thanks for raising this with us. We're sorry to hear about the scam messages you've been receiving. We’ve raised these scam messages with our Abuse team and the links in the SMS have now been blocked on the Optus Consumer and Mobile Network. Sarah

  • cattersthe TheCattery (@cattersthe) reported

    @rcssmedasmith @7AFL @TomBrowne7 You cant play 4 games in one weekend at Optus, whoever plays the 3rd and 4th game will basically play at a local footy oval. This said the next 3 weeks with 2 games every round wouldn't be a bad idea

  • Fraz9000 Fraz Wilde (@Fraz9000) reported

    Hey @Optus - my parents in-law in Newcastle (im in Sydney) haven't had internet connection for 3 days. They've contacted tech support via landline & no one answers. Can u shoot me a contact number i can provide them 2 get this issue sorted?

  • jbabz84 John (@jbabz84) reported

    @C_Basis @Optus There reception lately has been crap man.

  • oskaAU oska13 (@oskaAU) reported

    nice my internet cut out for 3 hrs cus it's optus and i missed 40 mins of cashy

  • PumpkinFN JFT Pumpkin (@PumpkinFN) reported

    optus sucks 3rd time this month with no net