Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 03/28/2026 12:55

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (30%)

    Phone (30%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • BilboBa77842165 Bilbo Baggins (@BilboBa77842165) reported

    @ClareONeilMP @TimWattsMP Maybe don't farm all the work out to private consultants then and instead employ people in the public service who have skin in the game. BTW, have Optus let you know what happened yet - asking on behalf of a former Optus customer ...

  • GregJBell Greg Bell (@GregJBell) reported

    Seriously @Optus? “Also, as we are a digital-only team, we are unable to issue callbacks at this time, unfortunately.” You’re a TELECOMMUNICATIONS COMPANY that can’t make phone calls?! Are you having a laugh!?

  • dresdendoll From Here To EMternity (@dresdendoll) reported

    @holmesianlove @Optus here’s the thing- i’ve given them plenty of money over the years, even still paid for my australian accounts and mobile while i’ve been overseas. i’m a loyal customer, but the moment there’s a spot of trouble there’s nobody to help.

  • Optus Optus (@Optus) reported

    @dresdendoll Sorry to hear about your mother Optus mobile service issue. Can you please direct message us to confirm if only her WhatsApp is affected or normal calls / sms as well? Kartik

  • BabyfaceMalway Babyface Mal 👼 (@BabyfaceMalway) reported

    So is Optus now officially the **** mobile service or what

  • EthicalAdviser Steve Putt (@EthicalAdviser) reported

    @Optus Jim, I have spoken to any number of supervisors who swear they will fix it, and haven't done so. I was on the phone for 30 minutes today and have been on the chat service nearly an hour and a half. I need a phone number, someone to call me, or I'll ring the ombudsman.

  • GregJBell Greg Bell (@GregJBell) reported

    Hey @Optus! Have you been hacked again? Also, what is the point of 24/7 support if the damned thing can’t be used due it being offline? Seriously!?GET YOUR ACT TOGETHER!!!

  • holmesianlove Harms 🎶💜 (@holmesianlove) reported

    @dresdendoll @Optus And yeah don’t expect optus to help much. They aren’t great on the support front like most companies these days. Customer service died years ago 🙄

  • sportandracing COOPS 😎 (@sportandracing) reported

    @AndrewGoPies @MickMCG34 @brisbanelions Which big grounds? The G is bigger. So is Optus. Everything else is around the same as the Gabba. Ground size isn’t the issue. Pace is.

  • Quillszz Quills (@Quillszz) reported

    @acccgovau I have spent almost two weeks trying to rectify a situation with @Optus where a product I purchased was never delivered, and today I now also have to do the same with @Woolworths. I never have this with smaller companies. Why are large companies allowed to break laws?