Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 02/05/2026 13:00

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (14%)

    E-mail (14%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Neutral1Obs Unarmed Observer (@Neutral1Obs) reported

    So much for OPTUS customer data security. "The information which has been exposed is your name, date of birth, email, phone number, address associated with your account, and the numbers of the ID documents you provided such as drivers licence number or passport number." - OPTUS

  • 021Bubbles Bubbles 021 (@021Bubbles) reported

    @Optus waiting for the resignation of your CEO. This data breach is unacceptable. You kept my details from years ago as a former customer? Why? I’ve received the email today. I don’t think a few tears from Kelly Rosmarin is enough to sort this out. I knew

  • JamieS5555 Jamie S (@JamieS5555) reported

    @trevorlong I just received one too and not been an Optus customer for a long time. Is there a specific timeframe they are required to retain this information by law? Or are they just hoarding precious customers information?

  • MelanieKaraB Melanie Booker (@MelanieKaraB) reported

    @masericha @Optus When I messaged they wanted my details to confirm my account! I'm a previous customer and I got the email to say my info was taken - like I'll hand over any other info to them to confirm it. @Optus tell us what you're doing to fix your own mess.

  • the_segamaster Tim (@the_segamaster) reported

    @segamaster_nick @Optus @AlexTurnerCohen - official statement from Optus customer service claiming that this was a Chinese attack!

  • AnnetteSandford Annette Fila (@AnnetteSandford) reported

    Well done @Optus , you’ve compromised your “valued” customers details, a security service included in our bill, and your compensation is “we’re really sorry”. How about you scrap out bills for the rest of the year? Honestly what are you going to do for your “Valued” customers???

  • pollyblues pollyblues (@pollyblues) reported

    @Optus hey Optus I want more details on this breach, where has it originated from and what assurances can you give that they have not had access to my financial details. Think you may need to look at compensation like cancel all this months bills. You need to do better.

  • harpyd04 Harpy 🦁🏀 🤓🎮⛳️🏎 (@harpyd04) reported

    @nicktan77 Yep, same for my wife. Not an Optus customer for over a year and she got notice before I did, as a current customer! My first question was the same, why did they still have her data on file? They are a disgrace.

  • Burgo0806 Courtney (@Burgo0806) reported from Melbourne, State of Victoria

    @me_dc Yep me too! I haven’t been an Optus customer for 2 years!

  • SusanJa39395818 SusanJ (@SusanJa39395818) reported

    **Scam Alert** I have my mobile phone account with Optus and hav obviously been hacked. Got a string of text messages today apparently from my daughter, saying she had smashed her phone and please dcontact her on Whatsapp. Needed help paying an urgent invoice for $4000!