Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 02/20/2026 08:45

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (23%)

    Phone (23%)

  3. E-mail (11%)

    E-mail (11%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • brettg1974 BrettG (@brettg1974) reported

    @Telstra I'll believe it when I see it. In the meantime, I'm going to crucify you on twitter using my @Optus mobile connection. You sell this service as a great broadband replacement. People need to know what they're actually going to get.

  • SWF_946 SWF_946 (@SWF_946) reported

    Optus are refusing to reimburse customers who have replaced id documents after Optus allowed hackers to steal personal information. What are you doing to fix this and hold Optus to account, as they clearly don't care about customers! @ClareONeilMP @AlboMP #auspol @MRowlandMP

  • Muhammed_Ayad Muhammed Medhat Ayad (@Muhammed_Ayad) reported

    Don’t use @optus they are very bad

  • lynx2223 lynx222 (@lynx2223) reported

    @vincent_wales @LynAldenContact And 10m Optus accounts, 225000 medilab accounts ( patient records, credit cards and cvc, Medicare details, mobile numbers, bank account details). Fines will be levied- but what about the customer? These details should be deleted after onboarding customer

  • Redmac19 Redmac (@Redmac19) reported

    @PaulFletcherMP Hope they asked why you allowed Optus to down grade security

  • EmergencyBK Emergency&BushfireKits (@EmergencyBK) reported

    @peterwalker58 @ARealJourno A bank is not a social media network. Optus & Medicare both hacked just in the last month & compromised millions of just Australians data -mine included. Many anonymous aren’t trolls, it’s for their safety. There’ll be no appetite to give more data to anyone, let alone Musk.

  • theredoriole Pete 4XL (@theredoriole) reported

    @Optus After two attempts at “fixing the stream” (should not have to in the first place) it did not resolve the issue. So watched an episode on Netflix and some videos without a hitch on YouTube! Definitely your issue! Great work (sarcasm) @OptusSport #wasteofmoney #wasteoftime #leimci

  • CreativeBuyer Anne Miles (@CreativeBuyer) reported

    @white_owly I’ve spent about 15 unsatisfactory hours talking to Optus customer service. People act more like bots than any bot. Not hearing the real issue, repeating scripts, reading scripts at all the wrong times, saying nothing can be done and out of their control until they finally can

  • iamyourinfinity Shemmie (@iamyourinfinity) reported

    @Optus CS is so frustrating. All we want is to get our home internet fixed the soonest yet they only keep on suggesting restarting and resetting the modem when there’s no issue with our hardware 💩💩💩 Gone are days when requesting a technician visit was one call away.

  • DrRobCz DrRob (@DrRobCz) reported

    @ServiceNSW And how do I work out if they have been. @optus communication is so bad it’s full of PR with no way of finding this actual info!?