Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 12/31/2025 12:05

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • NainGagandeep02 Gagandeep Nain (@NainGagandeep02) reported

    Saturday - I went to #optus retail shop zetland and they said they can’t do anything the order need to be amended online by optus rep. and I asked them to call optus customer service representative from the store. Then the cs rep said u need to call technical support.

  • JasonWalsh0011 Jason Walsh (@JasonWalsh0011) reported

    @thetransbarbie Hahah I’ve just checked to make sure I didn’t do the same thing but no mine is just poor Optus service here in the west

  • burgo10jane Jane (@burgo10jane) reported

    @TelstraBcast can you guarantee me that I would get a reasonable signal for my mobile data in Lambton NSW as I’m currently with @Optus and can’t get past 1 bar on my phone if so I will be visiting a store today to changeover

  • 1lazylola Lola (@1lazylola) reported

    @Optus Thanks George. I could really use your help. We're now paying for 2 services with no internet. I've DMd.

  • NainGagandeep02 Gagandeep Nain (@NainGagandeep02) reported

    I download the eSim on Thursday and waited all day for the connection to be started but didn’t receive any reception. Friday - Spent 2 hours on call with customer service representative but no luck. The guy asked me to go to Optus Retail shop.

  • RebeccaHuntley2 Rebecca Huntley (@RebeccaHuntley2) reported

    @NBN_Australia Yep yet another @Optus screw up in a long line of screw ups over the last 6 months ... just decided to cut me off the NBN without reason or warning ... currently on hold with the worst on hold music ever invented do they can reconnect me ...

  • 1lazylola Lola (@1lazylola) reported

    @Optus Sadly, this team has been unable to help as they expect their elderly customers (my mother) to have social media. This was my last hope to get connected but despite my mother filling out the I'd verification form, this team would not deal with her issuing my account w my help🥺

  • selinslayss nom nom 🍓 (@selinslayss) reported

    wtf is up with optus today ??

  • GumLeafWhistler Gumleaf of Finkum Dair™ (@GumLeafWhistler) reported

    @D_LittleproudMP Don't normally agree with Nats but having zero Optus service across the Nullarbor to needing cash because Eftpos is failing due to network load during tourist influx, are 2 symptoms of telco complacency in regional/rural zones.

  • NainGagandeep02 Gagandeep Nain (@NainGagandeep02) reported

    Saturday - In frustration I stormed out of the optus retail shop after spend 2.5 hours. After reaching home I called #optus technical support team and they asked me to get a blank sim from #optus retail shop.