Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

No problems detected

If you are having issues, please submit a report below.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/24/2026 01:25

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesTFuss james timothy fuss (@JamesTFuss) reported

    @Optus why ******** does my internet just keep dropping and taking like 20 minutes of trying to reset/unplug and turn back on the modem constantly for the past week. I’m honestly getting so sick of this ****!

  • KleinRevd Revd Andrew Klein ( Chaplain) (@KleinRevd) reported

    @PaulFletcherMP I want to talk with you about my extremely poor internet connection ,a phone that keeps dropping calls. Have raised this with @Optus but to no avail. @NBN_Australia leaves a lot to be desired. My upload/download speeds are a joke. You get back to me and explain why this is so.

  • o_rexxellent O.Rexx (@o_rexxellent) reported

    @abcnews What the point? In our area the fed govt funded one operator only (Vodafone) with already awful coverage to build a new tower in our area. Meanwhile Telstra and Optus coverage remains as awful as ever.

  • riontweets Cosmic Gumbo (@riontweets) reported

    @Optus so what’s the go with the Optus Perks/Hoyts tickets thing now?The tab has mysteriously disappeared off the myoptus app without any explanation in the last week and nobody in customer service could help me at all? Kind of one of the reasons I am staying with u guys tbh

  • TheLudlowLad Steve Smith (@TheLudlowLad) reported

    Working as a contractor means no work, no pay. The outage cost me hundreds of dollars. Why would the Optus rep tell me it would be resolved "shortly", but it took another 5 hours?!?! Not good enough!

  • yiota29 Patty 🪐 (@yiota29) reported

    Hey @Optus trying to access hoyts perks on the app but it's not showing today. When it did a few days ago optus prices were not coming up. Consultants on the message us section don't seem to know how to fix it. I've uninstalled and re downloaded etc

  • rashad_rebuilt RashadInOz-2020 (@rashad_rebuilt) reported

    Hey @optus just a well-deserved "Thank you" for great customer service getting a wifi modem organised and working. That's fresh from 5 hours on chat with @Telstra trying to get a simple problem resolved.. Yep. *trying*. Still broken.

  • almxnade mona. (@almxnade) reported

    excuse me what else is wrong with your signal. nothing is loading for god’s sake. @Optus

  • chriss78238 Christopher Shaun (@chriss78238) reported

    Without a shadow of a doubt @Optus might have the worst customer service out of all the telcos!

  • beeradmoore Brad (@beeradmoore) reported

    @James_M_South @Optus They added a thing to monitor calls from my phone, escalated it, and told me I’d hear no more correspondence from them or the higher team. Calls stopped a few weeks later. I’d happily bet money the spammers went onto a new number rather than Optus did anything to help.