Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 02/13/2026 05:30

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. E-mail (12%)

    E-mail (12%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Jadeo_In_Oz That Jade..... (@Jadeo_In_Oz) reported

    I'd love to complain to @Optus about my terrible level of mobile internet connectivity, but it will have to wait until I connect to WiFi 😐

  • Optus Optus (@Optus) reported

    @steelermac6 Hi Billy, I'm sorry to hear about the intermittent issues with your NBN service. If you'd like us to take a look, please DM us the account details via the secure form along with the 4 digit PIN. Alternatively, you can message us via the My Optus app. Sarah

  • Optus Optus (@Optus) reported

    @WayneOBrien9 Hey Wayne, sorry to hear you're having some issues with your service still. If you'd like some further info, please send us through a DM with your full landline number or broadband username (which you can get from your latest Optus bill). George

  • Spedohero1 Spedohero (@Spedohero1) reported

    @Optus I am on Optus app help. The support staff said I have good 4g connection. How is it possible!

  • Spedohero1 Spedohero (@Spedohero1) reported

    @Optus Slow 4g mobile boardband connection again. Getting lesser than 1Mbps since morning.

  • jackels1 Jacky Forrest (@jackels1) reported

    @Optus no NBN again today and if it does connect it drops out, and of course no reports of outages in the area, St Clair NSW, absolutely sucks, what's going on

  • shakingcrabny ShakingCrabNY&VA (@shakingcrabny) reported

    @BarackObama Optus did you & Michele help @GretaThunberg SHE NOT SAFE PLEASE HELP

  • cameronjmoses Cameron Moses (@cameronjmoses) reported

    @APGPage @michaelcarus0 Yep I hear you. They say check it’s the latest version, tv is the latest update... I’m on NBN too so absolutely no speed issues. Every other streaming service works fine including Optus Sport! Yep mine came up with an error saying race not available half way through! It’s crap.

  • steelermac6 Billy Mc (@steelermac6) reported

    @Optus Still same issues happening today...no internet connection!!!

  • steelermac6 Billy Mc (@steelermac6) reported

    @Optus again issues with NBN internet not working!!!