Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 48 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Raymond McKeown (@RaymondKeown3) reported 3 minutes ago

  @Kate3015 Long ago I recommended to Optus the reasons they should not consider Huawei, I had a techo team from Huawei walk me through how they would treat the Data Centres and the router installations, they insisted only Huawei techo engineers would install them, it was open to anybody dialing in and accessing, so it was a big no. This smells the same, very much so.

• 
  Jacko (@MichaelJacko70) reported 4 minutes ago

  Why in a capital city do all fail with internet coverage In out back Truganina phones and internet mobile connection are a massive fail. @Telstra @Optus @amaysimAU

• 
  Goldy (@ozgoldfish) reported 6 minutes ago

  @me_dc And it was totally free this World Cup! Paying for Optus was **** last time

• 
  John Harrison 🇦🇺 🦘 (@JH_Otway_Ranges) reported 10 minutes ago

  @FranMooMoo And everyone thought Optus was bad when it happened, this was a software glitch, how do we know it wasn't aa hacker?

• 
  Cunners (@lachy_cunners) reported 10 minutes ago

  @jordy_perry I mean Dogga averages 130 or something stupid like that at Optus against some darn good rucks. Better shout that daicos with a Finn hard tag

• 
  Optus (@Optus) reported 12 minutes ago

  @testtt45ubvhgg Hi there, sorry to hear that you are having trouble logging into your account. If you are referring to your My Optus app or My Account log in, typically too many incorrect password attempts will block your account for 15 minutes. If you don't remember the password or if you are unsure, please try resetting your password before attempting to log in again. If you have any questions regarding this or need assistance, please send us a Direct Message, so we can assist - Jay

• 
  Jeremy (@jez99) reported 14 minutes ago

  What an absolute joke from Telstra today. Changed companies to them from Optus over their outage a few years ago and it still happens. Had no connection all morning.

• 
  Horrible Lizard (@horriblelizard) reported 14 minutes ago

  isn't this like the third major nationwide outage where "oh **** people couldn't even dial 000" from telstra and optus in like two years

• 
  thomas (@_pathfindertom_) reported 17 minutes ago

  @GenVavancee Given the time the outage happened it probably was some form of maintenance and a routing error happened. They happen all the time but much like Optus this was a big one.

• 
  Ash 🇦🇺 (@TheInspectorAsh) reported 19 minutes ago

  @JacintaAllanMP We saw similar issues with Optus. There is supposed to be redundancy that allows emergency calls to be carried over any available mobile network. If our emergency communications and critical infrastructure are meant to be resilient, why do single network outages continue to have such widespread impacts? It’s time to review whether our redundancy is truly independent, or whether we’re relying on backup systems that share the same points of failure.