Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/24/2026 08:50

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • shonenbrave groovin' magic 🌠🎶 (@shonenbrave) reported

    ******* optus charged me $40 for using 34MB of roaming data overseas, ********

  • NiaDrakaine 𝑵𝒊𝒂 💜 Art Commissions are OPEN (@NiaDrakaine) reported from Melbourne, State of Victoria

    Holy **** the supercell storm destroyed 2 of the BOXES Optus and NBN modems.

  • optus_help Optus Help (@optus_help) reported

    @adskim Hey there Adrienne. Sorry to hear about your NBN issue. I have replied to your other Tweet asking about this one. If you can send us a DM either to this or the main Optus account, then we can definitely try to get more details for you. Thanks, - Harrison

  • Boris_the_butch boris_the_butcher (@Boris_the_butch) reported

    @ShyttyP @Optus Wtf really? Everyone needs to flood them with complaints

  • jabranthelawyer Jabz 🇦🇺⚖ (@jabranthelawyer) reported

    @NumbersDeFi Great concept but easier access to so much data is worrying. Laws are not appropriately designed to deal with misuse of our data (eg Optus, Medibank), so they need to really catch-up to act as a check Assume bank run avoided by restricting transfers, which is already an issue

  • JustSaying8888 I-am-Medusa 🌟😷☮️💉💉💉💉🕯🌊 (@JustSaying8888) reported

    @FrancisFlanner3 Hiiii I just checked out Moose. Are you getting reception problems ? Let me know before I switch. I also noticed that they are on Optus

  • umeshnHayley Umesh and Hayley (@umeshnHayley) reported

    @Optus providing wrong information whilst selling a new plan and when you receive the plan, all the info given was wrong. Customer care people don’t care and play the blame game. Absolutely shocked by the pathetic service. Might have to lodge a complaint to ombudsman

  • ultimablackmage Jean-Paul Bartolomei (@ultimablackmage) reported

    So @Optus blocked me on Twitter because I went off my nut in the DMs at them because of their abysmal service & overly long "upgrade" on my local tower(21 days!) Obviously customer service doesn't matter to them so I recommend everyone treat them like they deserve!

  • fairy196213483 Mavis D (@fairy196213483) reported

    @CNEriksen @Optus No it’s not an accurate statement @Optus . Day 10, and I’m in cue to get an assistant to add manually. Yesterday the customer assistant was convinced I was wrong and the roaming was automatically activated. In fairness I don’t blame him. That is what SHOULD happen

  • FrancisFlanner3 Francis Flannery (@FrancisFlanner3) reported

    @JustSaying8888 Yes it's Optus. I had reception issues with Telstra but not Optus. My bill after the 12mth cheaper period is now $23 per month. Kept my Telstra number. Free sms & calls plus 40GB of data. Which is enough for me cos I don't stream movies ( I buy them instead,) Good to deal with.