Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

No problems detected

If you are having issues, please submit a report below.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 02/22/2026 19:25

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (24%)

    Phone (24%)

  3. E-mail (11%)

    E-mail (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Cruedevil Sir Dave 'Cruedevil' (@Cruedevil) reported from Adelaide, State of South Australia

    @JackJaeger7 @Optus Maybe get ya cable in the roof replaced. Some houses have old copper caballing that is crappy for NBN. As soon as I replaced mine with Cat6 not a problem. Cost about $250 installed from Mr Telco!

  • Anouk724 Anouk72 (@Anouk724) reported

    @Optus @Xam_Vanes Robotic replies straight from the manual. Don’t hold your breath Max, Optus have been fobbing off my elderly parents as though they’re stupid because the phones they were sold in store don’t work.

  • beebopsol s. 🦄 (@beebopsol) reported

    I’m so done with @Optus crappy nbn connection. Almost a week with slow internet or no internet connection at all even though they said the outage has been resolved.

  • TheoneSia1518 Theone (@TheoneSia1518) reported

    @Optus @Candour100 Can U confirm if I'm still waiting till 10th April or it's completed. Because my network activity is nowhere near near what it should be or usually is. I'm not getting coverage in areas I never ever had any issues pre upgrade

  • TheoneSia1518 Theone (@TheoneSia1518) reported

    @Optus @Candour100 Only got 1 or 2 bars on both phones. Brand new iPhone 12 not getting 5G. Network coverage hasn't changed, still same as when begun works.cant access live stream apps I go on. If at time get any sort of coverage, it will break up n be slow and robotic sounds.

  • billionaire2019 Liam P (@billionaire2019) reported

    @Optus Seems solved now but days of really bad speeds

  • JackJaeger7 Jaclyn Jaeger (@JackJaeger7) reported

    @Optus DM sent. I trouble shooted with someone from Optus last week didn't work. Internet didn't come back on to the next morning

  • marmynmarmy *Marmy* (@marmynmarmy) reported

    @Optus The Optus chat “expert” advised this. Optus have serious issues with getting anything right. We moved yesterday and I’ve been told five different stories as to why our internet isn’t connected at the new place yet.

  • dwatsonhayes Daniel Watson Hayes™ (@dwatsonhayes) reported

    @KerryMullins70 @steeldawn2012 That's the thing, there was not expiry date on the pay tv rights. The rights were in perpetuity. It didn't matter if it was News Corp, Optus et al., Packer was never ever going to relent and surrender the pay tv rights. The ARL should have grown a set and demanded that he did

  • GinoCella Gino Cella (@GinoCella) reported

    @Optus your 5g constantly drops out, your online assistance is abbismal I wonder if I paid for my service as cosinstantly as your service if it would be ok. $100 says you will respond to your social media faster than you will my message on your app.