Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 03/16/2026 06:55

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (37%)

    Internet (37%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • AnneHea20249812 Anne Healy (@AnneHea20249812) reported

    @MichaelWestBiz It was always going to happen!!! I see the main issue here, apart from the actual cyber fraud itself, is the fact that Optus held on to all this personal information, including information pertaining to people who have left Optus, and NOBODY seeing this as a potential threat!!!!

  • mrmadrigal1 mrmadrigal🐨💧🐀💉💉💉💉🇺🇦 (@mrmadrigal1) reported

    @SquizzSTK The confidence and arrogance of the Optus board and management in full flight. They bleated to a former colleague, then minister, that security was too expensive, got an exemption. Now in this mess of their own making - they fail to cooperate

  • jiangyin Aeryn 🦉 🏳️‍🌈 🌻 (@jiangyin) reported

    @Karina_Melbs **** 🙁 I've only had the one so far - it probably helps that my email is through Gmail. Used to be with Optus very briefly, back in 2011, but I dropped them after they lied about mobile broadband coverage where I used to live.

  • GothieBioVenom Gothie Biovenom 🦇💀🦇 (They/Them) (@GothieBioVenom) reported

    Optus won't cover the tablet repair, can send it off for repair but can't tell me how much I'll be charged. Only other place has quoted $329 to fix it. Guess I'm living with a broken tablet screen because no ******* hope in hell I can pay even half that.

  • crimsonartist LadyInTheStudio (@crimsonartist) reported

    @MStoove @Optus They will be trying to look like they're in control amd in contact with us individually but, have you ever called Optus before..wait time..they never have enough staff. There are millions of us with breached info.

  • malcomtent Malcom Tent (@malcomtent) reported

    @Levo__88 @Optus Yeah they don't give a ****. I guess it isn't surprising because if they did care about customers then they wouldn't have leaked the info.

  • riya_thapa Riya Thapa (@riya_thapa) reported

    @Optus i have been unable recharge my phone from past 2 weeks . I have tried all your methods to recharge and spoken with umpteen number of staff; this terrible service with a no solution.Terrible service.

  • James57498470 James (@James57498470) reported

    @RowdyAndTed There really isn't any point if card numbers weren't stolen. Like none at all. The public are being treated like they're stupid by the NSW government. It's really frustrating. Optus shouldn't pay for this, it endorses a false sense of security and is a total waste of plastic.

  • JessieTG1997 Jessie 🦋 (@JessieTG1997) reported

    @9NewsAUS I got an email saying “former customer” when I’m a current customer- Does @Optus actually know what data was taken?

  • BoganInParasite BoganInParasite (@BoganInParasite) reported

    @Craig_Foster @MikeCarlton01 The advertising is not exactly inspiring either, still, its not Optus at least. Numerically they've let a ton of people down, Joyce and Qantas on the other hand have embarrassed and angered a nation.