Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/26/2026 22:40

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • AvdenXL ᴀᴠᴅᴇɴ 🇮🇪 (@AvdenXL) reported

    Why’s my 5G not working @Optus

  • bthomps22 Bruce Thompson (@bthomps22) reported

    @Optus So now a case manager has been assigned and only this specific case manager can help??? (And he’s not available). Seriously.

  • Optus Optus (@Optus) reported

    @CiceroConsulta1 Hi there, sorry to hear you're having issues with your service. Sorry for the confusion, are you a customer with Optus? If so, please send us a DM with your full address and we can run some checks for you before assisting further - Vin

  • paul_macc61 paul mcgilvray (@paul_macc61) reported

    Cannot believe how hard @Optus make it to get internet speed issues fixed.

  • Clockdistrict Clockdistrict (@Clockdistrict) reported

    @TheLawAU We ended up getting bailed out of our Optus contract a few years ago from the Ombudsman, switched to ABB and have had a few issues but mostly on NBNCo's side, and nothing terribly major

  • pointman69 💧Robdog (@pointman69) reported

    @PerrettReport Yeah I work in IT and we get people in all the time with this stuff. I always say Telstra never ring you unless you owe them money. Same with optus, the banks and the tax dept

  • Alcove7 Lisa. (@Alcove7) reported

    @Optus any internet issues in the 2141 postcode? My mum has to access wifi and nothing is loading. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool.

  • Rockmelon7 Rockmelon (@Rockmelon7) reported

    @Optus Service interrupted again in Glenelg, SA. It’s been a month...

  • Hart_YNWA Chris (@Hart_YNWA) reported

    @Optus any reason your internet drops out on average 10 times a day? Is it to do with the cheap *** modem or just a poor *** service?

  • thugiinn_ T (@thugiinn_) reported

    Honestly can not do Optus anymore Im switching to Vodafone this **** is too ghetto for me