Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/23/2026 00:15

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Optus Optus (@Optus) reported

    @narrasvt In the instance of an emergency, customers should still dial 000. Where there is a mobile service outage during an emergency, Optus recommends television, radio, the internet and emergency services as vital sources of information in such situations. (2/2)

  • BraveBoar idealicfool@gmail.co (@BraveBoar) reported

    @Optus I am so fkn done with optus man. Litterally the only reason I stick with is the unlimited $5 data day, but your mobile data is so bs. Since June on different mobile phones with same sim, it will show full bars, but the internet just drops out. WTF am I paying for?!?!

  • peujeune WeAreTheLuckyOnes (@peujeune) reported

    @Optus @arose62 Kinda funny how it’s a “nsw problem” when I’m in SA and getting the same bullshit. Maybe it’s just an “Optus problem”.

  • WTFridoingornot No no no that's not how any of this goes. (@WTFridoingornot) reported

    @MyArgue Optus use to be fair, now like Telstra that are terrible if you need to break a bad contract Telstra, for one thing. Found Optus mobile data down a lot

  • naturalsav_x Savannah Pukeroa (@naturalsav_x) reported

    @Optus hey this is the last resort. Your bots have cut my mums phone service off and left her stranded and stressed out for christmas! She can’t even ring the customer service line wtaf??!

  • bri_rel Brian (@bri_rel) reported

    @9NewsAUS “All that Optus' online service typically requires customers to provide their name, date of birth and mobile number to verify their identity”. #auspol Vax Cert shows name & DOB. QCode require name & mobile number. Hack both these and we’re all stuffed. Privacy is an issue!

  • Melbourne_MUFC2 Jon (@Melbourne_MUFC2) reported

    @Optus Yes I've checked that and it's still not working.

  • BiggKat02 Shermo (@BiggKat02) reported

    @Optus what the hell is wrong with your streaming service today?? Keeps going in and out of HD

  • Optus Optus (@Optus) reported

    @ChloeJule Oh no! That's not great to hear Chloe. If you could please send your service details to our 24/7 Support teams on the Optus App, we would be more than happy to run some checks to advise further and provide an update -Quade

  • AKtech2021 AK (@AKtech2021) reported

    @Optus is the optus billing system is down ?