Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 12/14/2025 05:20

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulJohnHodgson Paul Hodgson (@PaulJohnHodgson) reported

    @Telstra Thanks Ryan. We understand we won’t ever be getting NBN because an ‘existing provider delivers a fibre network to this area’. Given that Optus has been forced to close their network, it must mean the former Telstra Velocity network.

  • powerfromdeath apple (@powerfromdeath) reported

    @Optus please don't shut down your old #3G network. I still have old phones like an iPhone 4S which rely on 3G connectivity. For #nostalgia reasons please keep your 3G network working.

  • NewSammyChan Sammy :-) (@NewSammyChan) reported

    @Optus Tried restarting phone, resetting network settings, cleaning the sim contacts. Still taking ages to get a text sent and over 10 minutes to send an image. iMessage working fine, message programs over the net no problems.

  • TripppAU Pat / TripppAU (@TripppAU) reported

    Anyone recommend a twitch adblocker? Sick of seeing the same **** ads every single stream. I dont want to add 5g speeds to my setup Optus get ******

  • PaulJohnHodgson Paul Hodgson (@PaulJohnHodgson) reported

    Home broadband help required! We seem to have fallen through the ‘internet revolution’ cracks in our area of inner south Brisbane (2km from the GPO). For 10 years, we had adequate @Optus fibre optic cable until we were recently forced off. 1/3

  • Phoebe2302 Wendy Elliott Member TNL-New Liberals (@Phoebe2302) reported

    Is anyone else having issues with OPTUS? CANNOT CALL OR EMAIL. CANNOT DOWNLOAD AN INVOICE!!!

  • maxii30 Paul (@maxii30) reported

    @Geordioca @rashastolitsa21 It's mad. This Optus app has classic premier league games, internationals and s fee other countries games. Can't fault it. Was horrible at the start but they got their **** together.

  • David_Bonnici David Bonnici (@David_Bonnici) reported

    @Aerohaveno I’ve found I have had better communication with big companies like Qantas, Virgin and Telstra via Twitter. You tweet an issue with their handle and then they invite you to discuss with DM. BankWest and Optus to website chat well.

  • horriblelizard Horrible Lizard (@horriblelizard) reported

    Who's got two thumbs and and an initramfs image that claws its way onto the internet to scream for help via Optus, Telstra or dhcp ethernet when boot fails? 👍Horrible ************* lizard👍 (Special thanks to @dyatlovassincdt)

  • identityy RejithRaj (@identityy) reported

    @Optus I can understand the issue, it will be good if optus can organise a call back service rather than asking customers to hold the line.