Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (38%)
• Phone (29%)
• E-mail (14%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (1%)

Community Discussion

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Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 54 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Glynis Rosser (@gdrosser) reported 5 minutes ago

  My @Optus saga continues. I’m on day 3 of no internet at all but I’m getting messages saying my issue is resolved. They keep referring to a Qld address and I am in South Australia. My business internet connection and I can’t reach a human! 🙄

• 
  Steve Miguel (@stevemiguel) reported 5 minutes ago

  @optus Is there a service issue atm when receiving SMS messages in the last 2 hours?

• 
  Elizabeth Day (@BarossaBluStckg) reported 7 minutes ago

  Beware new phone plans w @Optus they no longer provide printable invoices via web access account &you will be locked to direct debits Ccard, other pymnt options been withdrawn. If you try to print invoices using the app its bad luck if you don't have WiFi or networkable printer.

• 
  laila (@lailahakami) reported 9 minutes ago

  @Optus 5$ roming activited automatically which means i did not request and there is no way to turend off or stop it. I ve sent emails and tried via my optus app but no reply and doesnt stopped. Any help please

• 
  Deee (@deeanto8) reported 14 minutes ago

  Hey @Optus why is my 5G not working???!!

• 
  Steve Miguel (@stevemiguel) reported 14 minutes ago

  @optus STOP activating my roaming!!! I waste 15 minutes every day talking to your chat support. I have plane mode turned on and you still keep activating my roaming. PLEASE for the love of god stop it.

• 
  Twitch ShaneKenty (@shanekenty) reported 25 minutes ago

  @xMort14 @Optus Im on 500 down fttp but its been a nightmare to deal with them internode/iinet

• 
  Dee (@inkydeedi) reported 25 minutes ago

  @Optus @twirllcloud Having the same issue it was working till 12pm yesterday then stopped loading it’s effecting my work.

• 
  Nicholas Tan (@the_tanman) reported 25 minutes ago

  @Optus Users on your NBN service can’t seem to resolve to certain websites. One I can’t access is hosted by Webflow and has Fastly as the CDN. Is there a known DNS issue impacting NBN subscribers? Confirmed with multiple other subscribers.

• 
  🇵🇸 Paul A. Thomas 🇸🇾 (@Hey_NicePhoto) reported 27 minutes ago

  If you want to experience the worst helpdesk in Australia @Optus wins the award. The call centre has totally failed to respond to the issue. Having to wait 72 hours is a joke.