Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 01/19/2026 15:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • yqmns_ yqmns (@yqmns_) reported

    @bazmorganzx optus is dogsjit support snd service just switch

  • montuvg montu (@montuvg) reported

    @Optus @kbrspace I'm struggling to get the right person to talk from optus. Spent so much time , endurance getting response someone will call you Monday, no one calls. Every tine new agent. Last time, I was transferred to 7 agents. Very poor service.

  • skyemyers1989 Skye April Myers (@skyemyers1989) reported

    @Optus LIES. George you have already been made aware I have missed that call because the case manager deliberately called outside my availability. As usual. And here you are making out that that you have helped me and responded to my issue. #optuslies

  • FionaMcIntyre9 quattawhatta (@FionaMcIntyre9) reported

    @Optus We have no internet, can’t download your app,or do anything. you’ve disabled us- right at the time we need to speak to family before xmas.Your claim you are available 24/7 is false. Have After 25 years of being a loyal customer -we will be going elsewhere in 2023.

  • scarnonbloke BradPlaysEverything! (@scarnonbloke) reported

    @Optus Why can't you help in public? We setup a payment arrangement last month as went through some hard times in October and we weren't able to make payment in your portal or over the phone unless it was the full amount. Isn't that coercion? Extortion potentially? Have tried talking...

  • JessTheChippy Jess the Chippy (@JessTheChippy) reported

    @Optus @TechDesignau The Optus Store in Warrnambool is saying Direct Debit is the only way to set up a new service, so I left the store empty handed and put in an official complaint.

  • bazmorganzx Baz (@bazmorganzx) reported

    i feel like ive held back long enough but holy ******* dead optus.

  • HowellBarry Barry Howell (@HowellBarry) reported

    @Optus A customer for over 5 years, Had my details hacked and spread through the internet. Took 2 months of phones calls(endless waits or nobody available in cancellation to take call) to finally cancel now receiving threatening messages of fines for not returning a fetch box. @Optus 👎

  • HowellBarry Barry Howell (@HowellBarry) reported

    @Optus Potential Customers should know what awaits should they choose @Optus as their providers. 5 years of drop outs, increase from $80 to $96, Personal details hacked on their system, 2 months of dead end calls to cancel followed by a $350 threat to return a fetch box. 👎

  • montuvg montu (@montuvg) reported

    @Optus Hi Aman, Sent you DM also. Very poor service and I don't think optus team understands meaning of word sorry.