Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 04/01/2026 16:20

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (37%)

    Internet (37%)

  2. Phone (30%)

    Phone (30%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • SusanLa69642683 Susan (@SusanLa69642683) reported

    @StephenJonesMP There is absolutely no reason for Optus to retain copies of documents etc especially once a customer has left. I am extremely angry that Optus has put me at risk!!

  • leighbentley 💧 Leigh Bentley (@leighbentley) reported

    @StephenJonesMP It's a bit late now...the data is out there. Cancelling my Optus service is pointless. Someone/everyone on the dark web knows my name, home address, email, mobile phone number etc etc Do I have to sell my house now to avoid my identity being stolen?

  • becjh_35 Bec 🏴🏳️🏴 (@becjh_35) reported

    So @VicRoads are you accepting driver licence cancellations and re-issues for those affected by the @optus data breach?

  • gachetbietdi Duc Tien Tran (@gachetbietdi) reported

    @Stone2541 @Optus @ARealJourno If you don't use the email Optus provides and use free mail service like Gmail or Hotmail,then you pretty much on your own.

  • terry_legg 💧Terry Legg 🌏🌱🐀 (@terry_legg) reported

    @SandyHorne61 see if Optus hired these, they would not have lost customer data, either

  • AdverseVariable AdverseVariable (@AdverseVariable) reported

    I don't usually join in on class action lawsuits, but as a former @Optus customer I most definitely will be joining in when it happens. Absolute and complete incompetence on their part. A junior developer can secure data better than Floptus. #OptusHack #optusfail #floptus

  • regan_k_ regan kerr (@regan_k_) reported

    @7NewsSydney @Optus not this former customer who left post-2017. As for a CEO taking “full responsibility”, I’ll believe it when I see a resignation

  • fictillius Sagittarius (Sgr) A* (@fictillius) reported from Sydney, State of New South Wales

    @InsideRetailau @Optus Nothing was broken into, it was left out in the open.

  • jodiehastweeted Jodie (@jodiehastweeted) reported

    @LordSoth123 I can’t even delete mine. I’ve tried. It just gives me an error message. And no one at @Optus can help me apparently…!!!! The way they are handling all of this is disgraceful.

  • betheworrall bethworrall 🇺🇦 (@betheworrall) reported

    @kcarruthers @Optus I'm no expert but here's how I'd manage this 1. Provide a genuine apology 2. Establish a dedicated customer support team office - with dedicated comms - ASAP 3. Never pass blame on a single individual - make an early commitment to overhauling culture on privacy