Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 12/12/2025 00:40

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MattiGroves Matthew Keith Groves (@MattiGroves) reported

    @Optus I asked for and received a ‘call reference number’, (196469504), on being told there was no record of my previous 80 minute call to your ‘support’. That was 14 Feb, when I was finally told (75 min in) there was a known NBN outage at our address. NBN address check STILL says no!

  • MattiGroves Matthew Keith Groves (@MattiGroves) reported

    @Optus No call back offered by your tech. That would have been appropriate under the circumstances, right? How can your support team’s diagnostic and troubleshooting tools be down during their working hours when they need to provide support? This reeks of shambolic management.

  • rh_beast Beast (@rh_beast) reported

    how ******** do optus manage to make every pre game so ******* boring

  • Neathtwit Neath (@Neathtwit) reported

    @Optus why did you cut video streaming service from prepaid mobile data and instead make it eat into normal data? I've gone from using not even 50% of my months data, to running out within a week and a half. Changing prepaid providers ASAP, actually worst service

  • rampantslug lachlan (@rampantslug) reported

    @Optus I have had no NBN since 10am this morning. Also your chat is experiencing a system outage. So much for available 24/7!

  • RickinMelb Not Likely 💉💉💉 (@RickinMelb) reported

    @Optus Well your network is pretty crap in Blackburn which is suburban Melbourne. Calls often dropping out or get no service inside my home I need to go outside to make a call. Neighbour across the road had the same problem.

  • geoffbrian3 geoffbrian (@geoffbrian3) reported

    @FOXFOOTY Optus missed a trick by not putting a roof on but it all comes down to economics obviously.

  • bonesybaxter bones (@bonesybaxter) reported

    @Optus @sydneymardigras Better post on twitter that we are out having fun while out network and services are in shambles

  • colinmacgregor4 colin macgregor (@colinmacgregor4) reported

    Hi @Optus , are you aware that your technical support line is malfunctioning badly. We have been trying to get through since last Thursday but generally can only hear the call centre background noise but no-one speaks to you.

  • anthony_gerrits 0xAnthony Ω (3,3) (@anthony_gerrits) reported

    @HansOrph @Optus Agree, but I pay Optus each month as my 'service provider' and expect that they are managing their operational issues directly with NBN with certain SLA's to optimise customer experience. Optus don't discount my bill by 70% in a month to match the downtime..