Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 03/24/2026 03:55

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (31%)

    Phone (31%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Geoff_Beggs Geoff Beggs (@Geoff_Beggs) reported

    @noreasonspec @stilgherrian @Optus The customer comms person would say “ok, let’s multiply that by 2,000 an hour, 24/7, we will need hundreds of people on the lines (not, we’ve all gone home for the evening). /3

  • DawsonStreet2 Dawson Street (@DawsonStreet2) reported

    @Monocotyledon Without defending Optus, it wouldn't be surprising to hear that they've collated a bunch of info they probably don't need from bad legislation (to protect consumers) which has been exploited by an IT mishap. I wouldn't think the matter is systematic to call for a full review.

  • DB1960s 1960s (@DB1960s) reported

    @Optus @RunnerSA18 Optus Customer's, Immediately change your Bank Passwords... and App Pins! Secondly, Register - annual fee, with a Major Credit Reporting Agency! Then you can regularly Log-In and check if any Credit/Loans have been opened in your Name! Notifications can be set too!

  • baxters Baxters (@baxters) reported

    @mvyrmnd @Optus That's bad government policy. That aside, @Optus have a responsibility to keep that information secure.

  • Geoff_Beggs Geoff Beggs (@Geoff_Beggs) reported

    @noreasonspec @stilgherrian @Optus Yes, but more specific. Optus should have been undertaking scenario planning and incident exercises. In an exercise, someone is nominated as the customer - who would have said “it’s out of hours but I work tomorrow, so I need to discuss this with an expert”. /2

  • PeterNg45087505 Peter Nguyen (@PeterNg45087505) reported

    @MarcusMMcIntyre @Optus Everyone go with aldi. Telstra service. Much cheaper and better service than thus mob of crooks

  • angus_gibbins Angus Gibbins 📷 (@angus_gibbins) reported

    @mvyrmnd @baxters @Optus That doesn't matter. Our Metadata Retention Laws are ******* stupid but Optus and Optus alone are responsible for keeping that data secure. From all accounts they weren't unlucky, they were grossly incompetent.

  • GavinWakeupint1 Gavilarr 🍸☮️🏳️‍🌈🏳️‍⚧️🖤💛❤️ (@GavinWakeupint1) reported

    I have contacted @Optus and questioned them about the breach in a very civil manner, politely & respectfully and they have disconnected me 3 times now from chat. This Optus account will be cancelled. How farkin dare you treat people like this you bunch of arrogant pricks!! 🤬🤬

  • goodroundboy Sweet William (Shark) (@goodroundboy) reported

    @rainbowdefault @Optus yeah it's pretty dispointing tbh. i remember how quick & helpful they were on here when i tweeted about wanting to join up with optus, but that has not been the case for actually accessing help for their **** ups

  • KylieHa16608918 Kylie Hammond (@KylieHa16608918) reported

    I was an Optus customer 5 years ago. Why are they retaining my private information and letting hackers in the door? Unless there are much bigger fines and accountability, i.e., Board Directors are made liable, this will happen again. #optushack #optusclassaction