Optus

Optus Outage Report in Hat Head, Kempsey, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hat Head, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hat Head, Kempsey, State of New South Wales 03/26/2026 07:20

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (30%)

    Phone (30%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Hat Head, State of New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

  • drhascott Heather Scott (@drhascott) reported from Hat Head, State of New South Wales

    @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • vaughan_k Ken. (@vaughan_k) reported

    @samthe_eagle @Qantas There are several including #Optus and @Telstra for not doing anything about poor performance at customer service, blaming customers, not taking issues seriously etc etc etc etc.

  • j1trey Jay (@j1trey) reported

    @MyHouseInWA @OptusSport It is ridiculous. If you’re an Optus customer, you can get it for like 7.99

  • missgeegee11 Georgegina Poulos (She/Her) (@missgeegee11) reported

    @OptusSport @Optus your service is disgraceful. You don’t respond to emails. You disconnect whilst speaking #unacceptable

  • DrRebeccaO Dr Rebecca Oyomopito (PhD) (@DrRebeccaO) reported

    @Optus Actually, it's not to protect me. Name, address etc provided by DM uniquely identifies account & location. Providing DOB is privacy risk As issue is resolved I have no desire to help Optus troubleshoot as I worked months to fix other probs never resolved You've been great though

  • raena raena 😷 (@raena) reported

    @stilgherrian well it appears I'm sorted but since you ask, Optus coverage on my line is hot garbage thanks for asking

  • FarronFox Luke (@FarronFox) reported

    @Optus Haven't tried restarting internet connection. I don't see how that will work? Tried it in incognito and it doesn't work. Will try to explain more in DM.

  • minirmorgan Rachel Morgan (@minirmorgan) reported

    One data provider @boostmobile have more than halved my data and have only given me 20GB when i paid for 50GB. Now @Optus have refused to activate the sim i prepaid for because they need to see my passport in person. Up your game australian network proviers. Up your game.

  • stirlospace 𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌e (@stirlospace) reported from Melbourne, State of Victoria

    Yo @amaysimAU your #eSIM still infects. my phone with @Optus “”””network”” refund me now if you charge me for another month then will have a problem a big problem

  • itssilvernow Taylor Silver (@itssilvernow) reported

    @valmo22 In my near 29 years of life I’ve never once gone to Subi/Optus to watch a Crows win. When I don’t go, we win. This weekend won’t be any different, and I’m attending.

  • Teaj3y Jenny (@Teaj3y) reported

    Omg @Optus your service keeps disconnecting and causing disruption, it's getting really annoying. Can't even access your website 🙄 Paid for Internet connection, not disconnection 😒.