Optus outages and service status in Hat Head, New South Wales

Problems in the last 24 hours in Hat Head, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hat Head, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near Hat Head, New South Wales

Latest outage, problems and issue reports in Hat Head and nearby locations:

• 
  Heather Scott (@drhascott) reported 26 minutes ago from Hat Head, New South Wales

  @Optus wtf with your tech support line. No call back option, not even an estimated wait time. I have been disconnected 3 times in the last two days after a cumulative waiting of 136 minutes. #worstcustomerserviceever

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JeffHead (@JeffHeadSC) reported 6 minutes ago

  @FPLBeggzySC @Scobey__ @j1trey Oh yeah for sure, I would never suggest a player could take Dale's roller-coaster spot from him. Just that Jordy can sometimes go missing after a quarter or two, but more often than not he delivers. Also goes bananas at Optus, and has 9 more games there this year.

• 
  Jayden (@Ballzzzz16) reported 7 minutes ago

  @Telstra no internet or 5g in my area since very early Saturday morning, called up support and your support doesn’t even know there is a problem and can’t give general timeframe for a fix, beyond a joke @Optus might be getting some new customers very soon

• 
  まどか27卒 (@survivejp_0423) reported 8 minutes ago

  @Optus I have been trying to contact support regarding unexpected OPTUS PREPAID charges but have not received a response. Could someone please assist urgently?

• 
  Kath (@Kathblue) reported 10 minutes ago

  @MattM_78 @optus_help Will be interesting to see what they can offer. I got nothing the last time and when I was wanting to upgrade my phone was told I couldn’t have a cheaper plan as it was only for new customers. I’ve left and gone elsewhere. Just waiting to activate my new SIM so I can cancel Optus

• 
  AL (@asewell6) reported 15 minutes ago

  @Optus you are most annoyingly difficult business to deal with. 15 years a customer and being treated like joke comedy routine for two days to change an internet plan. Then they ring you after work while driving saying can read the code back from the app.

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 15 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  Hugo (@Chilka_) reported 15 minutes ago

  I wanted to apply but I'm sorry the UX is ridiculously bad. @Optus just give an email i can reach and send all the info and my cv bc I'aint gonna talk to this damn bot and wait 5 seconds each time i put an info. It took me 1 min just to fill my basic account info.

• 
  Lenny Phillips (@lenphil29) reported 22 minutes ago

  @matt__nicholls @freocrood @chris_willo I haven't been to either so purely off tv, optus layout looks and feels **** in comparison to subi. Let perth people sit in the sun on wooden benches if it improves my tv experience imo

• 
  Benji James (@benjivoices) reported 25 minutes ago

  As we speak, @Optus, @VodafoneAU, and @Aussie_BB are all down, with no signs of news as to why all 3 are all down at once. I’m calling it - there’s been a massive hack of some sort. #australia #geelong #internet

• 
  Tats (@tatsyellow46) reported 25 minutes ago

  Optus Stadium update - west coast got a free kick. I **** you not.