Optus Outage Report in Orchard Hills, Penrith Municipality, State of New South Wales

@Optus I bought a 4G modem for use at a location that has coverage from your 4G network, only to find that it's artificially limited to 3G speeds. This is totally unacceptable. I want a refund so I can spend the money on a Telstra modem instead.

@Optus the living network. What a load of ****. More like the network on life support. It is not normal to receive bullshit texts saying great news we're improving the network when you send those texts every 2 weeks.

@Optus my NBN has been showing a reduced service for almost 24 hours and is still listed as ‘under investigation’. Any chance someone will get the investigation done soon. With downloads of 3.14mbps and uploads at 0.44mbps I can’t do anything currently

@Mike8899889 @harryrd97 Optus is still **** though, even without the cyber attack.

Summarizes the real conservation. Me: I want to cancel my plan. Optus: Why. Me: My data has been leaked. Optus: I can give u some discount. Me: No thanks. Optus: I checked your account, apparently your data has not been leaked. Me: Explain why I received the alert emails from u.

@developerjack You gotta wonder if there’s been a bank hack that hasn’t hit the news yet… & they’re trying to get ahead of it instead of the poor response a-la-Optus & Medibank

@Optus call centre staff are immeasurably incompetent it took three phone calls in order to cancel a service for a house I’m moving out of Not that difficult you would think. Gave them a date - 1st Feb It was cancelled within two minutes now I have no Internet…

Almost 20 days @TPG_Telecom could not deliver a modem..confusion,promises, no update, silence and frustration. Absolutely customer unfriendly organisation with fake processes being in place.. shall I go to @Optus or @Telstra now..who can help me?

Why ******** is Optus Sport not allowing me to watch anything saying: need to be Optus Sport Premium Subscriber? Only just started now. So the $25 per month isn't the premium

Well done @optus. My current plan is $63 a month and gets me 160gb and unlimited international roaming plus 2gb data. The new plans are $59 for 100gb PLUS $5 a month for roaming with no data. I’ll either stay on my old plan or jump ship elsewhere because the value is bad.

@engagedpractx @Optus This is gobsmacking. Unbelievable that the Commonwealth would do this without consulting the actual person affected. Well, actually it's quite believable, but it sucks.

@janine_hendry @MargaretHollin1 @Optus Ah yes, seems things haven't changed since I dropped them a few years ago. Still fascinates me they are a going concern. Mgmt here and parent, SINGTEL couldn't give a rat's arse about customer service. 👎😡🤬

@FinancialReview Optus & companies like Optus, are not above the Law in Australia & our laws are real. It is very clear & obvious that due to the serious nature of events,which have been confirmed as having compromised the identities of many customers, 'The Privacy Act' has in fact,been broken.

@evilscootus @BigKev67 I'm aware of the poor cricket attendances in Perth from the early 1990s. When Tendulkar reached his 100 at the WACA in 1991-92, there was a tiny crowd. Optus isn't easy to access through public transport? That's a shame, for such a wonderful facility.

Wonder how the Optus customers are going? More than 18 months after some pirate called Service NSW and illegally obtained and changed my licence details to then access various institutions I deal with to steal from me, today Service NSW finally issued me a new licence number.

The latest Optus ad deals with their cyber attack. Fair enough. My problem is they use the term 'learnings'. A word that doesn't exist in the English language. Lessons is the correct term, or 'what we have learnt'. If they can't get something that simple right, I wonder....

@Tim_Fiddes I’m on the very leaky Optus network.

Is anyone else having issues with the Optus Sport stream this morning

@AlboMP Hows the reversal of the anti syphoning of the EPL coming along? Shouldn't have to be an optus mobile customer to gain access

You are an absolute joke @Optus Went into a store about an issue and they couldn't fix the problem and twice today I contacted the customer care centre, both times got put on hold and you hung up on me. I'l be contacting the ombudsman and moving my services to @Telstra

I used to work as a #Optus sales rep. Based on my personal experience of their awful working practices and disregard for customer privacy, I'm pretty convinced this data breach occured due to their negligence.

@Optus @RunnerSA18 Are you sure you open 24/7 ? Your auto phone message says you are closed for “in real life” support? Stop lying!

@cameronwilson Optus needs to refund all customers total phone bills immediately and close their business down.

@GQuattromani @Optus Damn thought it was a generic email… thanks for the update mate!

@patrickkeneally Tell them your complaint has gone viral....OPTUS cancel.

@buzzpuppy Buried the lead their a bit #Optus!! Both wife and I potentially in that list! System security isn't the afterthought do many big businesses seem to treat it as.

@abi_tiki @OptusSport Yep. I am just sick of companies like #Optus - their customer service is crap, they now charge me for something I was supposed to get at zero cost as long as my plan was active and now they have exposed all my details to the world leaving it to me to police any wrongdoing

@Jeremy_Kirk I wonder why the numbers are higher than what Optus have said? Poor investigation or wishful thinking? That’s a lot of document details. I wonder why they were even storing them. This kind of data is risk, not value.

@Optus @RunnerSA18 Optus send out all our details and has their staff telling us it’s an inconvenience. Seems like an under-reaction. I asked the nice service lady, for an email of someone with power, they said, unfortunately they don’t want us giving out that info. Fancy that.

@Optus please support us with free calls to Iran. Iran regime has cut off internet and we cannot reach our families indirectly #MahsaAmini