Optus Outage in Burwood, Whitehorse, State of Victoria

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

 Problems detected at Optus

Optus problems in the last 24 hours in Burwood, State of Victoria

Optus Outage Chart in Burwood, Whitehorse, State of Victoria

November 21: Problems at Optus

Optus is having issues since 11:40 AM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(63.92%)
Phone
(17.37%)
Wi-fi
(10.18%)
Total Blackout
(5.09%)
E-mail
(2.40%)
TV
(1.05%)

Optus Outage Map Near Burwood, Whitehorse, State of Victoria

The most recent outage reports and issues originated from Melbourne, Elsternwick, Glen Iris, Dandenong West, Burwood, Caulfield South, Balwyn North and Caulfield.

Melbourne Internet
Melbourne Wi-fi
Melbourne Internet
Melbourne Phone
Melbourne Internet
Melbourne Internet

Optus in Burwood, State of Victoria Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports Near Burwood, State of Victoria

Latest outage, problems and issue reports in Burwood and nearby locations:
  • fadesmond Fiona Desmond (@fadesmond) reported from Melbourne, State of Victoria

    @Optus please fix your customer service. Spent 30 mins on the phone, interrupting my dinner, with one of your customer service advisors in India. Got nowhere. Please fix. #optusareawful

  • simonshirley72 Simon Shirley (@simonshirley72) reported from Melbourne, State of Victoria

    Once again @Optus overcharge, and only back down once WE chase them!!! At least **** Turpin wore a bloody mask!! #robbers

  • fionashirley76 Fiona Shirley (@fionashirley76) reported from Melbourne, State of Victoria

    Once again we are having trouble with our @Optus mobile broadband service .... constantly not working properly. Time to look at the other service providers .....

  • EFCcorrespond The Correspondent (@EFCcorrespond) reported from Melbourne, State of Victoria

    @Optus All I want to know is why so many NBN issues when my cable was fine... I had no choice!

  • Uberstooks Amber [HGG] (@Uberstooks) reported from Melbourne, State of Victoria

    @Optus Hi Nard, thanks for the reply. Funny you advise no outages but I was engaging with someone on message/chat who advised there are in fact drop outs in my area. Issue still occurring and will call this morning. Thanks for your help

  • fulv1977 Fulvio Antonelli (@fulv1977) reported from Melbourne, State of Victoria

    What a country. 3 straight days of no internet or at best internet dropping in and out. We are in 2019 and this is as good as it gets. @Optus still don’t have a solution!

  • ppossej Michael Jessopp (@ppossej) reported from Melbourne, State of Victoria

    @adam_turner @Aussie_BB I rang @Optus once to report that a fallen tree branch had ripped the phone line from the house and phone support wanted to perform a line diagnostic test and insisted that I power on the modem

  • Jarvascious Jarvis Johnson (@Jarvascious) reported from Melbourne, State of Victoria

    @domm @jonathannen Lurking but thought I should share - Verizon is the Telstra of US. AT&T is the Optus - OK in cities and bad elsewhere.

  • fulv1977 Fulvio Antonelli (@fulv1977) reported from Melbourne, State of Victoria

    Another day, another #nbn outage courtesy of @Optus . If #nbn was a legitimate business it would be investigated by the @acccgovau for its complete mishandling of the entire infrastructure and customers.

  • DynamicDusa Dusa Shah (@DynamicDusa) reported from Melbourne, State of Victoria

    @Optus can you please please please bring your call centre back into Australia! The offshore call centre are terrible! They never understand what's going on 🙄

  • eileen_1956 Eileen B Kenny (@eileen_1956) reported from Melbourne, State of Victoria

    @Red_and_Blue26 You might live to rue going to Optus. They have not purchased adequate broadband & the NBN highlights that. 10 weeks with no solution - hello Telstra, bye bye Optus. Not one second of regret, we have not dropped out once in over 3 months with T.

  • ekanj E.K. (@ekanj) reported from Melbourne, State of Victoria

    @Optus our internet has been down for the past 4 hours

  • kelvin_yli 靚仔小圓 (@kelvin_yli) reported from Melbourne, State of Victoria

    Very bad signal on train track from Southland Station towards City direction, my girlfriend can’t make WeChat Call and I can’t play Pokémon Go. It never happened before to us. @Optus

  • kelvin_yli 靚仔小圓 (@kelvin_yli) reported from Melbourne, State of Victoria

    Very bad signal on train track from Southland Station towards City direction, my girlfriend can’t make WeChat Call and I can’t play PokémonGo. It never happened before to us. @Optus

  • Evan__Gale Evan Gale (@Evan__Gale) reported from Melbourne, State of Victoria

    @Optus Thanks. Checked last night, no planned or unplanned outage. Had 5 hours of zero service.

  • damethelog A’tuin Sneezed (@damethelog) reported from Melbourne, State of Victoria

    3/ two @Optus guys come. Nope, it’s gotta go in here. Come back a week later. No, the folks down the back need it to do work. Well, ya might need a booster. Ok, I’ll pop down and check.

  • notout50 Alex DC (@notout50) reported from Melbourne, State of Victoria

    @zachyp35 @Optus I've been having massive issues as well. Sometimes no coverage at all for an hour.

  • KoparaFallsKid 💧Robyn D💦 (@KoparaFallsKid) reported from Melbourne, State of Victoria

    @SydneySwitch I can't change that, Optus are in charge of their infrastructure arrangements, not me! The test just tells me Optus are using a Telstra server in the provision of their service to me.

  • walkerhell Walker (@walkerhell) reported from Melbourne, State of Victoria

    @Optus criminally overcharge for a service you can get, at a fraction of the price elsewhere. Will forever warn people against Optus.

  • AdrianoDiPrato Adriano Di Prato (@AdrianoDiPrato) reported from Melbourne, State of Victoria

    @Optus + 2/3 @optus just chose to send the “stock” to another customer and make me wait longer after the rekeying of the order. Basically they cancelled the original order and simply re-issued a new order with a new delivery address. #OptOUT

  • AdrianoDiPrato Adriano Di Prato (@AdrianoDiPrato) reported from Melbourne, State of Victoria

    + Hello @Optus, I’ve now returned to Oz and the iPhone still hasn’t arrived. Additionally I was promised that within 5 days someone would contact me regarding my complaint. This hasn’t happened either. Clearly the incompetence previously stated just continues. #OptOUT

  • msg621 Mark G (@msg621) reported from Melbourne, State of Victoria

    @Optus just wondering if there is a status update on my internet connection issue

  • msg621 Mark G (@msg621) reported from Melbourne, State of Victoria

    still no internet - how long do I have to wait for @Optus to sort it’s operation out. After feeling pushed to switch to nbn within a few months rather than the allowed 18 months, a stuff up with connection dates and now no internet. Rubbish effort Optus. Truly awful

  • warnie1aus 💧Stephen Hetherington (@warnie1aus) reported from Melbourne, State of Victoria

    Hey @Optus trying to transfer to nbn on pc but your chat is not working

  • DynamicDusa Dusa Shah (@DynamicDusa) reported from Melbourne, State of Victoria

    Thanks @Optus after messing up my address on a NBN order I'm waiting over 3 hours to get through to someone to get the address fixed. Funnily enough they can't see what the problem is!!

  • msg621 Mark G (@msg621) reported from Melbourne, State of Victoria

    NOT GOOD ENOUGH @Optus. Feeling totally stuffed around by your inability to communicate (ironic) to me as a customer of several years

  • yayafarisha7 Nik Nadiya Farisha (@yayafarisha7) reported from Melbourne, State of Victoria

    It's official. Optus is shit

  • Pezzamystic1 Pez (@Pezzamystic1) reported from Melbourne, State of Victoria

    I bought a new 4G LTE Modem today, it appears to be providing an enhanced user experience on the @Optus network 🤩

  • eileen_1956 Eileen B Kenny (@eileen_1956) reported from Melbourne, State of Victoria

    @MitchRobinson05 Don’t touch the Optus deal. We had 10 weeks of problems, arguments .... and no internet! Go with 200GB Telstra landline/internet deal for $75 pm.

  • EFCcorrespond The Correspondent (@EFCcorrespond) reported from Melbourne, State of Victoria

    @NBN_Australia Thanks, Optus have smsd re local outage. Nothing on Twitter, crazy!

  • EFCcorrespond The Correspondent (@EFCcorrespond) reported from Melbourne, State of Victoria

    @Optus NBN outage in Thornbury 3071. Dead at my place...

  • G1NCHY g1nchy 🦐 (@G1NCHY) reported from Melbourne, State of Victoria

    @Kogan @Optus Have been an Optus customer since August 1999. Time to give Kogan a go. 😁

  • Wayne02Wayne Wayne Harris (@Wayne02Wayne) reported from Melbourne, State of Victoria

    @Optus seems a little odd that I can only get a decent deal with you for a note 10+ if I get a new number. Not the best way to treat a 16yr customer who is still spending $3k per year with you despite everything being out of contract! Time to look around I guess!

  • stevescicluna Steve Scicluna (@stevescicluna) reported from Melbourne, State of Victoria

    @Optus @NBN_Australia If the speed was at least getting above 50 Mbps, I’d attribute it to network congestion. However, 50 Mbps seems to be a hard limit, when I’m paying for 100 Mbps.

  • GlennHampson Glenn Hampson (@GlennHampson) reported from Melbourne, State of Victoria

    @thatdavidhooper I am having heartburn from Optus and NBN.Having them out to repair my NBN fault for a third time in a week.Thank goodness I don’t rely on it to work from home. I would be in strife.With pretty much a duopoly on services and monopoly on network,they don’t really strive to please.

  • adrianpaIaz A (@adrianpaIaz) reported from Melbourne, State of Victoria

    You are honestly the worst 4G provider @Optus

  • Croos101 Shakthi Warnakulasuriya (@Croos101) reported from Melbourne, State of Victoria

    @Optus Hi Chloe, I have DMd you the details. Thanks. Hoping they would fix my connection today. Got a lot of online assignments due tomorrow.

  • DavoGunner Davo (@DavoGunner) reported from Melbourne, State of Victoria

    @Optus hope the EPL games tonight don't have buffering issues as per yesterday's games. The content is brilliant, (well done there!) but the buffering and delay is not. Thanks

  • Borgus17 Borgy 🇦🇺 (@Borgus17) reported from Melbourne, State of Victoria

    @AnthonyGeurts1 ****. Looks like I have to get Optus Sport now 😂

  • bunghole42 Bung (@bunghole42) reported from Melbourne, State of Victoria

    @GlennHampson Depends on how long for. In May I changed my plan with Optus to include 4GB international data and all calls worked a treat in US for month. Its a $40 plan with 80GB of data here too.

  • spanpom RSR (@spanpom) reported from Melbourne, State of Victoria

    @Optus what is going with the outage at the royal children’s hospital in Melbourne. No Optus services since yesterday. Families cannot use phone!! When is this going to be resolved. Very unhappy!!! #fail #optusoutage #optusdown #optus

  • tina_sav Tina Savidis (@tina_sav) reported from Melbourne, State of Victoria

    The longest felt run up for Ben Brown wouldn't definitely have to be down Optus Stadium. Boooooooooooooo #AFLEaglesNorth

  • Aaron_Geary AJG (@Aaron_Geary) reported from Melbourne, State of Victoria

    @eriantoinette @Optus They’re shit. As soon as I am able I am going back to Telstra.

  • kenyathes Brian (@kenyathes) reported from Melbourne, State of Victoria

    @TIOAustralia I am having issues with @optus with regards with my internet. I have been trying to get a replacement modem which is PnP and they are suggesting a tech with no definite time,but a span of hours means I have to take time off work and hope that they will come or not

  • itsabelslife Bella 🎡 (@itsabelslife) reported from Melbourne, State of Victoria

    Hey @Optus I don’t know what you’ve done with Optus chat & now made it Optus Messaging. But it’s shit! 1 reply with a stupid question like is it still happening. Of course it’s happening. And now no response Bring back people who can help and bring back chat!

  • cbzrifleCSGO cbzrifle (@cbzrifleCSGO) reported from Melbourne, State of Victoria

    @iyencs @Optus help the man fools

  • Alex_I_88 Alex (@Alex_I_88) reported from Melbourne, State of Victoria

    @Telstra It improves when I go into the city. It seems to be a signal issue in Brunswick! I would normally say it may be something to do with the walls/building but as Optus works perfectly fine I can’t see that being the issue!

  • Shami2512 Shamila Gopalan (@Shami2512) reported from Melbourne, State of Victoria

    @Optus we signed up for nbn 4 weeks ago & hv not received a modem!! Hv called abt 6x, visited ur store & yet nothing! This is seriously ridiculous! Ur level of service is the worst we have ever experienced!!!

  • Uberstooks Amber [HGG] (@Uberstooks) reported from Melbourne, State of Victoria

    @Energizer_916 @Optus Well then, it’s just complete and utter shit internet. These ISP’s take the absolute piss out of the shoddy service they provide, which they’ve all jacked up their prices for. Shittier internet for more money. New Zealand has better internet FFS.

  • chrisbchoi Christopher Choi (@chrisbchoi) reported from Melbourne, State of Victoria

    @Optus I have sent you my ptus cable account no. Via DM please fix the continuous dropout issue on my cable

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • CPtraveller Craig Platt (@CPtraveller) reported

    The sage continues: Please confirm your details and account number. "I don't have an account number." OK, please enter your Optus phone number. "I don't have a phone number because you haven't sent me the damn SIM!!!! That is the problem!"

  • aceofdiiamond thegirltatenda (@aceofdiiamond) reported

    @Ooo16510590 @Optus Same issues in Sydney

  • pommy_chris Chris Edwards (@pommy_chris) reported

    @Ooo16510590 @Optus I have same issue in 3107. Optus Website doesn’t show anything

  • Nic_Asher Nicole Asher (@Nic_Asher) reported

    @BrownMatthewA @Optus Well, given my @optus service often leaves me with just a couple of bars of 3G coverage IN THE CITY, I don't think I have a gloaty leg to stand on.

  • npe84 Nick Eddie (@npe84) reported

    @_k3tan @NBN_Australia @Optus The one thing I really like about the NBN is it provides a real world comparison of a government monopoly provided service VS a free market providing the same service

  • gbhall Gareth Blake Hall (@gbhall) reported

    @Telstra Hi there, unfortunately after 10 years of good service from Telstra I’ve decided to move on. Just confirming if there are any fees involved in porting my number over to Optus. Would stay with Telstra if a bone was thrown but called earlier & they were happy to see me go.

  • mfoale73 matthew foale (@mfoale73) reported

    @Optus hey guys, NBN internet is out in glen Waverley, fix it please

  • BigV2011WCE Victor Yong (@BigV2011WCE) reported from Westfield, State of Western Australia

    My NBN is completely down in Bull Creek all morning since 8:30am this morning. Optus said there is a line issue at my premises but it’s completely down. It’s an ongoing issue with no fix at all. This is the only service I can get @GrayConnolly

  • muzzrx muzzrx (@muzzrx) reported

    @_k3tan @stephanlivera @NBN_Australia @Optus Brilliant post mate. You've covered all the bases, and all the questions I would have had. If there was a medal, you'd win it. 😘 **** the NBN buzzword scam. #fiberorgtfo

  • _k3tan k3tan (@_k3tan) reported

    10/ @Optus uses CGNAT and as such the external WAN IP address you get assigned is a shared IP address amongst other users. Your external IP address cannot be 'pinged' back to and as such, you are unable to host your own VPN server for remote access into your home network devices.