Optus Outage in Burwood, Whitehorse, State of Victoria

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Optus in Burwood, Whitehorse, State of Victoria problems in the last 24 hours

Optus Outage Chart in Burwood, Whitehorse, State of Victoria

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Most Reported Problems:

  • Internet (66.19%)
  • Phone (13.71%)
  • Wi-fi (7.09%)
  • E-mail (6.38%)
  • Total Blackout (4.96%)
  • TV (1.65%)

Optus Outage Map Near Burwood, Whitehorse, State of Victoria

The most recent outage reports and issues originated from Melbourne, Dandenong West, Burwood, Black Springs, Glen Iris and Balwyn North.

Optus in Burwood, Whitehorse, State of Victoria Comments

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Optus Issues Reports Near Burwood, Whitehorse, State of Victoria

Latest outage, problems and issue reports in Burwood, Whitehorse, State of Victoria and nearby locations:
  • GregRandall1 TheWeed (@GregRandall1) reported from Melbourne, State of Victoria

    @JohnBirmingham @Telstra @Optus Oh I feel your pain. I had to organise internet with a fixed IP address for my Mum’s home security cams. She kept cancelling her internet account because “I don’t use that rubbish” and setting up new, costly phone accounts that involved cancel fees. #dayslost

  • monicasmeow Monicasmeow🐈 (@monicasmeow) reported from Melbourne, State of Victoria

    @mik_rosser @verbaliza That sort of makes no sense because it’s generally the gaining provider who would be at fault. So if you want to connect with Telco B for NBN it’s on Telco B. If Telco A (Optus) keep billing you that is different issue not necessarily connected to a new connection.

  • mikedoeslife Mike Stevens (@mikedoeslife) reported from Melbourne, State of Victoria

    Turns out the fastest way to get service in a Telstra store is to walk in with an Optus bag in your hand

  • TeamBloomart Guy Incognito (@TeamBloomart) reported from Melbourne, State of Victoria

    @JohnBirmingham @Telstra @Optus I used to pay my dad's bigpond account (in his name, my cc direct debit deets). When he died I tried to cancel the account. Imagine how that went.

  • KoparaFallsKid Robyn D (@KoparaFallsKid) reported from Melbourne, State of Victoria

    @Pamelanicholls6 @andrewofoz @JaneCaro @Telstra I do that too, using my phone as a hotspot. But that chews through the data allowance and they (in my case Optus) don't let you have extra phone data because the internet is down. They still charge $10 a Gb for extra usage over the monthly allowance.

  • mikedoeslife Mike Stevens (@mikedoeslife) reported from Melbourne, State of Victoria

    @_Michelangelo__ @Optus Now see, I had TPG a while ago and hated it. Terrible connectivity, terrible customer service, tech didn't show up when I took the day off to be home for him, then wouldn't cancel my account. So, yeah. They all suck.

  • elvinaMS elvina sindartha ♕ (@elvinaMS) reported from Melbourne, State of Victoria

    @Optus your wifi sucks BIG TIME

  • Stephen02721621 Stephen (@Stephen02721621) reported from Melbourne, State of Victoria

    @Optus @HuaweiMobileAU Try connecting me a fkn phone line - 1 month no phone - you guys suck so bad

  • themediapod Ross Monaghan (@themediapod) reported from Melbourne, State of Victoria

    @mjrowland68 @BreakfastNews I was getting faster speeds on the Optus cable network 15 years ago. NBN means slower and more expensive service in my area.

  • iDineshRoy Dinesh Kumar Roy (@iDineshRoy) reported from Melbourne, State of Victoria

    Hello @Optus, I am at Osway St, Broadmeadows VIC. The internet is too slow. It has been slow for a long time.

  • StepmeisterOz Snickers (@StepmeisterOz) reported from Melbourne, State of Victoria

    Well after 15 years it’s see ya @Optus & hello @Telstra I can’t believe in 2019 Optus cannot provide a 4G service in Prahran & they don’t have any plans to upgrade that black spot either. It baffles me. Oh well, a complaint to the TIO means I pay nothing to leave. #ByeFelicia

  • julianprice_ Julian Price (@julianprice_) reported from Melbourne, State of Victoria

    @Optus, help! My nbn isn’t working. I’ve tried the old “off and on again” trick and I can’t see any outages in my area. Can’t get through to technical support “too busy”.

  • tiges_rule Susan Luber (@tiges_rule) reported from Melbourne, State of Victoria

    Just when I thought @Optus was finally doing right by me their inept customer service staff had to go wreck everything again. Guess I’ll be changing mobile providers.

  • roadrunner83_ Roadrunner83 (@roadrunner83_) reported from Melbourne, State of Victoria

    @heart_explodes @Optus Sounds like the issue I had. Apart from the one text I didn't get anything... I find the best way is to be all to Optus over phone. Webchat nothing seems to be done

  • G1NCHY g1nchy 🌏 (@G1NCHY) reported from Melbourne, State of Victoria

    @jendudley You forgot to @Telstra and @NBN_Australia. I don't feel so bad now, at least @optus replied to my tweets.

  • jiawhoo cheah (@jiawhoo) reported from Melbourne, State of Victoria

    @Optus hello 👋 why is it so hard to reach optus, called twice with no return calls:( I received my nbn & router yesterday morning but the nbn has been blinking the whole day. Need help!

  • corneliusJK Corné Kloppers (@corneliusJK) reported from Melbourne, State of Victoria

    @Optus can you please help me activating my 4g plus modem i picked up this morning! Very frustrating as I would like to use it at home and get no response from technical support, phone or chat . Please help

  • TheNotoriousNJW 🅽 🅹 🆆 (@TheNotoriousNJW) reported from Melbourne, State of Victoria

    @Optus This is still a major issue. At peak hours we get glacial speeds where even loading a Twitter feed is problematic. The coverage map is not correct for the area at the end of collins street in Melbourne around 750. Was never an issue before. Something has changed.

  • nonspecialist Colin Panisset (@nonspecialist) reported from Melbourne, State of Victoria

    @mipearson They had a cable outage at our place. My ticket got merged with someone else’s somehow, and I’ve spent the past 2 weeks telling Optus when they call me that they have the wrong number for a call I didn’t open. My issue did get resolved, but I bet that other customer is cranky

  • mattdarveniza Matt (@mattdarveniza) reported from Melbourne, State of Victoria

    @mipearson My Optus DSL has been dropping PPPoE auth and DNS once every couple of hours for the last few months and I haven’t tried to fix it because I know contacting Optus about it is such a ***********.

  • abcoathup Andrew B Coathup (@abcoathup) reported from Melbourne, State of Victoria

    @Optus Mobile reception is poor. Will deal with it tomorrow.

  • abcoathup Andrew B Coathup (@abcoathup) reported from Melbourne, State of Victoria

    @Optus Hi, I tried phoning 131344 to report from my mobile but the signal dropped out. Still no phone line or internet.

  • Paul_Coniglio Paul_In_Melb (@Paul_Coniglio) reported from Melbourne, State of Victoria

    @cooksey_ben @Optus Ben we are in 3195 and our cable net down too. Colleague in parkdale reporting no mobile phone coverage on Optus either in 3195.

  • tiges_rule Susan Luber (@tiges_rule) reported from Melbourne, State of Victoria

    @Optus And I have spoken to nbnco themselves and they have confirmed that you are flat out lying to me. The times available depend on the provider NOT the nbn. Further proving how bad the customer service at Optus has been.

  • tiges_rule Susan Luber (@tiges_rule) reported from Melbourne, State of Victoria

    @Optus has the worst customer service ever. I tried to organise nbn through their online chat and they flat out lied to me in order to get my business.

  • AdamTho88718953 Adam Thompson (@AdamTho88718953) reported from Melbourne, State of Victoria

    @Optus thanks for waiting my afternoon so now a technician needs to come out cause AGAIN THE DAMN SERVICE DOES NOT WORK! And oh apparently my landline number has changed but AGAIN NO ONE FGGGGGKING TELLS YOU ANYTHING. Like my plan got changed and now my fggking landline FGGGGK!!!

  • AdamTho88718953 Adam Thompson (@AdamTho88718953) reported from Melbourne, State of Victoria

    @Optus then i to top it off ever since my adsl2+, got changed I have had 6 drop outs this weekend lucky if it stays on for 1-2 hours this is a disgrace. Then I’ll end up on no bloody network which I’m guessing it will be WORSE.!!!!

  • AdamTho88718953 Adam Thompson (@AdamTho88718953) reported from Melbourne, State of Victoria

    @Optus I really don’t know why we pay for this crap. Get screwed around during week and changed which I had to ring up because my internet wasn’t working, no one would have informed that my plan got changed or whatever.

  • timewaster2000 Mark Gambino 🗿 (@timewaster2000) reported from Melbourne, State of Victoria

    It pays to shop around for @NBN_Australia products, even if you’re on contract. I may pay a cancellation fee to sever my @Optus ADSL service, but the zero install fee and lower monthly cost of another company will see me ~$50 better off over 24 months, plus enjoy faster speeds.

  • RandzyBirb Bird 🅱️⭕️ℹ️ (@RandzyBirb) reported from Melbourne, State of Victoria

    @Optus your 4g home internet is shit, latency through the roof and super inconsistent. Plus your technical support is no help 😡😡😡😡

  • daamon_parker Daamon Parker (@daamon_parker) reported from Melbourne, State of Victoria

    @mark_barbs @iiNet Ditch them mate. I was on @iiNet and had loads of issues and was just met with bureaucratic “help”. Got nowhere - wasted my time. For the same monthly price with @Optus went from 2Mb/s (at best) to 30Mb/s consistently.

  • G1NCHY g1nchy 🗨️ (@G1NCHY) reported from Melbourne, State of Victoria

    Hi Optus, where can I send my invoice to Optus for days lost, ADSL was meant to be transferred on the 18th Jan. ADSL connection was activated on 19th Feb. The connection has been running at 2mbs. An Optus technician was booked last week to check the line. They said the issue was

  • li_dpq li 🤷🏻‍♀️ (@li_dpq) reported from Melbourne, State of Victoria

    Hoping our internet (@Optus) doesn't drop out. We're getting the PPV. Tried to contact tech support, nothing was really resolved. 🙌🏼

  • abhi_khandu एनोनिमस (@abhi_khandu) reported from Melbourne, State of Victoria

    In the world where you can do almost anything with a touch off a button. I had to drop off from 30mins (4 times) waiting call on @Telstra @TelstraEnt. It's like #telstra penalize you for been their customer. #pathetic service #domo #optus #dodo

  • poonamjsamant POONAM (@poonamjsamant) reported from Melbourne, State of Victoria

    @Optus every single time I travel.. I have issues with travel pack. Or with extra charges.. Or with international calling. Maybe it's time to change service to good old Telstra

  • xafarr Muhammad Zafar (@xafarr) reported from Melbourne, State of Victoria

    Hey @Optus, I am trying to connect to your support chat for the past 2 days without success. It seems that you intentionally made extremely difficult to get to customer service #badcustomerservice

  • scousehelen helen drinoczky (@scousehelen) reported from Melbourne, State of Victoria

    @Optus 30 minutes wait on all lines, long wait too on 'live chat' then having to swap between several different departments and still cannot fix the issues. 😠

  • VladdyB Vladdy Van Savage (@VladdyB) reported from Melbourne, State of Victoria

    Optus Technical Support is *********! After nearly 1 hour on hold their so called 'customer service' doesn't exist. Totally Useless

  • Doggiesman Bornadog through and through (@Doggiesman) reported from Melbourne, State of Victoria

    @ElisabethTuckey @Optus Come on @optus give her the use of a mobile till you fix the line

  • VladdyB Vladdy Van Savage (@VladdyB) reported from Melbourne, State of Victoria

    Optus can suck a bag of *****!😡😣😡😡😡 Utterly Useless Company with lazy ass customer service

  • thealien_earth John Kovac (@thealien_earth) reported from Melbourne, State of Victoria

    @Peter_Fitz @VodafoneAU Start every Pin number with # blows the crooks out of the water. And thanks, have been contemplating leaving @Optus (long time customer) for @VodafoneAU Am getting very crap deal compared to what #Vodaphone advertises. Interesting!!

  • fitch_kate Dr Kate Fitch (@fitch_kate) reported from Melbourne, State of Victoria

    @Optus thanks Phil - think we have a shortterm solution 🤞

  • fitch_kate Dr Kate Fitch (@fitch_kate) reported from Melbourne, State of Victoria

    losing internet for a few weeks because there is NO capacity at the Northcote exchange @NBN_Australia #NBNfail @Optus cuts our service today as it has been ‘replaced by’ #NBN 😂

  • monicasmeow Monicasmeow🐈 (@monicasmeow) reported from Melbourne, State of Victoria

    @Optus Oh the joy continues. I leave my number for a call back from pre-activations after hearing wait is 10 minutes. Phone rings 2 times and then hang up. No attempt to ring back or leave a VM and now it’s 20 minutes to wait.

  • tonytamps Tony Tamplin (@tonytamps) reported from Melbourne, State of Victoria

    @Telstra What a wonderful scam. I spoke to Optus yesterday and they claim that downtime is automatically not billed on all plans. I'm getting sick of the Telstra model of high rates and high effort to get basic services. Sure, you'll rebate, but the burden is on the customer.

  • Thehammerhead Kev (@Thehammerhead) reported from Melbourne, State of Victoria

    @optus cable broadband in Altona Victoria again not working

  • KoparaFallsKid Robyn D (@KoparaFallsKid) reported from Melbourne, State of Victoria

    @cherrypieit @Optus @simonahac Nah, Twitter will do. And throw problem to telcos. We pay for a service, privacy should be able to be assured.

  • carlest1992 CDT (@carlest1992) reported from Melbourne, State of Victoria

    Hi @Optus I am absolutely outraged two months in row you can tell me I’ve used 60GB of data and continue to charge me $10 per extra 1GB when I have streaming packages included in my plan. I’ve spoken to your online chat team who were no help.

  • foochHQ f⊙◉ch (@foochHQ) reported from Melbourne, State of Victoria

    @Optus a supervisor in your finances department has put me on hold and she's kept me on hold for well over 10 minutes after I've asked her to speak to her senior after fraudulent activity BY OPTUS was done on my father's account. I can't believe your customer service!!!

  • teamvanders myheartbeatstrue (@teamvanders) reported from Melbourne, State of Victoria

    @ktdenise @Optus Optus sucks. We have it and it’s bloody terrible.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • 0_149am z (@0_149am) reported

    i dont give a **** im going to bomb optus if my wifi doesnt stop acting up soon get it TOGETHER

  • SGIP1014 Danny I (@SGIP1014) reported

    @Optus @DamoLenehan You should tell us a more better and safer way, resetting network will erase all saved passwords for wifi networks.

  • beaglesays Paul Seaman (@beaglesays) reported

    Hey @Optus before you send me an email about missing a bill payment you might want to actually mail me the bill. 2 months running this has happened. Just one reason why I moved on, lack of customer service.

  • sonyantony Sony Antony (@sonyantony) reported from Brisbane, State of Queensland

    Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus

  • bnceo Robbie C (@bnceo) reported

    @OptusSport To be fair, Im being a bit selfish because I did an interview with an Optus Sports reporter after Germany/South Korea and I never got to see it.

  • SNAPPY8483 SHANE NAPIER (@SNAPPY8483) reported

    @WestCoastEagles So if they're worried about the surface why have they kept on training there at Optus Stadium no point of whinging about it after a bad loss just seems like Simpson was trying to deflect away from that terrible effort against the power.

  • unenergy B (@unenergy) reported

    @dbell2100 @simonahac HFC was a litany of failures - 'A lemon': NBN backflips, abandons plan to use Optus cables it purchased for $800 million NBN Co warns of delays after suspending rollout of HFC network Foxtel locks NBN into troubled HFC network Australia's Foxtel to abandon use of NBN HFC

  • RandyPackage Randy Package (@RandyPackage) reported

    @Travinport (fl)optus are pathetic - I switched to Telstra last yr and it was the best decision Ive made = significantly cheaper with much better service 👌🏻

  • aslavetothebean Kai Grant (@aslavetothebean) reported

    @tomgregory95 Same though, the only text messages I regularly get are from Domino’s or Optus’ missed call service 👌🏼

  • Vardos1 Vardos (@Vardos1) reported

    Ten years ago, i used Telstra cable and found it worthless, I then shifted to Optus and had a decade of good, reliable service. Forced onto the NBN, the last three weeks have been a litany of errors, dropouts, disconnections and repeated useless internet.