Optus Outage Report in Hurstville, State of New South Wales
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Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Hurstville, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hurstville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Optus
Optus is having issues since 08:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (38%)
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Phone (29%)
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E-mail (15%)
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Wi-fi (11%)
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Total Blackout (7%)
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TV (1%)
Live Outage Map Near Hurstville, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Total Blackout | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Wi-fi | |
| Sydney |
Internet |
Community Discussion
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Optus Issues Reports Near Hurstville, State of New South Wales
Latest outage, problems and issue reports in Hurstville and nearby locations:
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𝑬𝒎𝒎𝒂 𝑴𝒊𝒏𝒊𝒎𝒃𝒊
(@emzsuri) reported
from
Sydney, State of New South Wales
Arrived in BNE and switched my sim to Optus and was welcomed with a message regarding cyberattack on Optus resulting in customer information being stolen. 😳 wow, no firewalls or any contingencies? Shutting down all my Aus Bank accounts 😑
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Renée
(@renee_glitch) reported
from
Sydney, State of New South Wales
Unusual spam WhatsApp message and unsolicited phone calls since #optusdatabreach count now at 2. Awesome 👍👍 I'm not even a customer anymore. Why did they keep my data? @Optus
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Justin Brash 🏳️🌈🏴🇦🇺🍸📷🐱
(@just_brash) reported
from
Sydney, State of New South Wales
Optus CEO has said “this [#optushack] is due to bad actors”. You mean like Tom Cruise?
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Lyn (aka The Tractor 🚜)
(@lyng62) reported
from
Sydney, State of New South Wales
@wallyscr Thanks Aaron. I had been considering getting a dongle or a SIM card or something with Optus just to keep the account (been with them nearly 30 years) but recent events have given me bad juju
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Justin Brash 🏳️🌈🏴🇦🇺🍸📷🐱
(@just_brash) reported
from
Sydney, State of New South Wales
Optus has put out a statement addressing the government criticism of the company. As a customer I’m still waiting for any communication from the company at all. Hello @optus, when do you intend to contact customers? #optushack
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Alex Dennis🏳️🌈🇦🇺
(@miracleboi) reported
from
Sydney, State of New South Wales
@optus my mum's NBN FTTC white NBN box will not get any data thru the line. Have been trying all day to get thru to technical support and that line has been "closed" all day and message is hasn't been helpful. She also has a falls monitor which should be connected but it's not
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D R A G A N
(@DraganLazik) reported
from
Sydney, State of New South Wales
@MadsMelbourne @Optus **** yeah you're right when you activate the sim, so stupid they don't need it either
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
Hey @guardian : has anyone asked @optus if previous customer data has been deleted? I was once a customer maybe 8 years ago so no idea if they had my data.
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Iaen Cordell
(@IaenCordell) reported
from
Sydney, State of New South Wales
At last I got an answer for my 3G issues, they have switched off 3G 2100MHZ 3G in Artarmon! Now if they just informed the clowns in customer circus, then again Optus have a more current example of not advising customers! <grin>
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
from
Sydney, State of New South Wales
Everyone is missing a critical item. Why do telcos need all that info when I can fire up an sms service without it. However. Optus is directly responsible for the data spill, regardless of if it was a hack or a breach. it’s their responsibility to manage security of that data.
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John Vizzone
(@JVizzone) reported
from
Sydney, State of New South Wales
Last year I had my identity stolen including drivers licence details changed, partially at the hands of Service NSW. Good luck Optus victims getting your licence changed. Even when they were part of the fraud I’m still waiting for my new licence.
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John Raptis
(@raptisj68) reported
from
Sydney, State of New South Wales
@trevorlong You're lucky Trevor, I've been a customer since the analogue days and still haven't received an email from @Optus notifying me of the breach.
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Scott D
(@scott86d) reported
from
Sydney, State of New South Wales
I know what's happened with this Optus breach is frustrating for people. However please don't take it out on us working in Service NSW centres. We have instructions at the moment of what we can and cant do in regards to updating your licence.
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Donna Longhurst
(@50to39) reported
from
Sydney, State of New South Wales
@SEggminder @Optus Hackers can duplicate any business header, info, even "security" so closely that it fools a lot of people. They set up their own sites complete with phone numbers. I got hacked that way. I avoid links completely these days. I never call the number sent in these txts or emails.
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Donna Longhurst
(@50to39) reported
from
Sydney, State of New South Wales
@SEggminder @Optus Probably the small cogs in the chain on the phone not getting all the info from the bosses. Doesn't help situation.
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Paul Kneipp
(@paulkneipp) reported
from
Sydney, State of New South Wales
@slsandpet With Optus for 10 years. When I moved, I asked them to connect me at the new place. No, they said, we have no service there. Telstra came, the tech pointed and said “that’s an Optus box there”. I was assured that emails would continue for 3 months. Account deleted in 24 hours.
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Lyn (aka The Tractor 🚜)
(@lyng62) reported
from
Sydney, State of New South Wales
@HullKiwi I had considered doing something like that. But Optus have let us all down this week so I’m at the point of thinking they can get ******
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Jarrod McCloughan
(@jazza1983) reported
from
Sydney, State of New South Wales
Hi @Optus I am a former customer of yours. You may have an old email on file for me so you may have not reached me by email if one was sent. Will I be notified by mail if the email bounced back? Thanks
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Sagittarius (Sgr) A*
(@fictillius) reported
from
Sydney, State of New South Wales
@InsideRetailau @Optus Nothing was broken into, it was left out in the open.
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Richard Ramnac
(@richramo) reported
from
Sydney, State of New South Wales
My conspiracy theory is that Optus paid the ransom, hence why the hacker deleted the data, the threat revoked, with the hacker's change of heart happening very quickly after the first 10,000 customer details were released. #optusfail
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Adams
(@PeterDTAdams) reported
@lavosaurus @Optus They sneakily changed their contracts to a month-by-month thing a few years back, so we are locked in for the phone repayments but could cancel the service contract any month. All to give us "greater flexibility" 🙄
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Dr Queen Victoria 💧🐀
(@vicrollison) reported
@Karina_Melbs Hopefully Optus can sort something out to get you by - it sucks as I assume you're already on the 'cheapest' plan you can pay off a phone with, unless there's some other "under the counter" offer that'll be enough. Good luck.
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Curious me
(@LadyPenelope66) reported
Email from @Optus advised me they increased my bill $4 a month. Adding 60GB extra data to plan. I never use the data I already have. I do not consent to this. Tried to change plan on line unable to. Placed on hold for hours. Chat line can not assist me.😯 Not happy @acccgovau
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Dr Queen Victoria 💧🐀
(@vicrollison) reported
@Muted79 @Firedingo tbh I guess when you probably have a trillion different plans over 10 years and enough people being screwed over or getting billed weirdly, simplifying things to 7 plans can only help. Provided you get the 'value' from them vs Vodafone or Optus of course. And hey, month to month
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Curious me
(@LadyPenelope66) reported
@ShababHossain13 Not happy with Optus. I do@not want an answer crease in data or a new plan. I never use that much data . My complaint is they have not made it easy to reduce or change existing plan. Impossible hold for hours #communication_ombudsman
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Lauren
(@LaurenThemself) reported
@CeeTeeBee88 @Optus Good news: the code came through. Bad news: I got bounced back to the login screen, tried twice more, and still can't get in 🙃 Wonder if it's because a bunch of people are trying to log in to check their contracts...
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Dr Queen Victoria 💧🐀
(@vicrollison) reported
from
Sydney, State of New South Wales
@_annamurdoch @jessica_wilson Technically the plans are two parts - people agree to pay off a phone interest free over 12/24/36 months - which is separate to the phone plan part, that you can change up/down as you like, and Optus can also change with 30 days notice. Repayments don't change, just plan
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bcat
(@Besscat) reported
@Optus overseas needing to update account - am in infinite loop of not being able to register but being unable to access help without being registered. Overseas contact number for you doesn’t connect. Halp 😭
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Jessica
(@jessica_wilson) reported
@vicrollison @_annamurdoch good on you! I get it and wow, if they are following Telstra, thats an issue. but we Should try and call them out, even when Optus had an award winning profit 2021 - 2022 financial year. **** optus. and **** telstra if they do the same!
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vince1080
(@vince10801) reported
@Optus @networkoutage Optus I am sick and tired of contacting tech support to then not only having my issue ignored (no internet) but to be mocked and snickered at no lie.