Optus outages and service status in Logan City, Queensland

Problems in the last 24 hours in Logan City, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Logan City, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Logan City, Queensland

The most recent Optus outage reports came from the following cities: Brisbane.

City	Problem Type	Report Time
Brisbane	Total Blackout	4 days ago
Brisbane	Internet	6 days ago
Brisbane	TV	6 days ago
Brisbane	Phone	21 days ago
Brisbane	Internet	22 days ago
Brisbane	Internet	27 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Logan City, Queensland

Latest outage, problems and issue reports in Logan City and nearby locations:

• 
  Renee-Lea (@reneeleaa) reported 56 seconds ago from Brisbane, Queensland

  @Optus you suck right now I can’t even unrestrict my phone through the app and I’m trying to wait for customer service online

• 
  Timmy (@TimmyfromOz888) reported 2 minutes ago from Brisbane, Queensland

  @sandyhunter2 @Apple I would just say the Optus Sim hasn’t “engaged” yet ... I know sounds stupid but try the ol “turn off turn on” trick

• 
  V2★Anтнøny (@MKWAnthony) reported 7 minutes ago from Brisbane, Queensland

  Currently having a blackout and my 4G is garbage at best. Optus letting me down like most people in my life lol

• 
  💧cognitive verb (@CognitiveVerb) reported 14 minutes ago from Brisbane, Queensland

  @annkozma723 @OlivierElzingre @steven_kolber I suspect it was an internet service provider problem. @Flipgrid grid is pretty hungry and @Optus was not playing fair.

• 
  Imran Ali Rana (@emeerana) reported 14 minutes ago from Brisbane, Queensland

  Fix your **** @Telstra don't let your customers switch to Optus. ******* nightmare!

• 
  Stephen Viller (@viller) reported 14 minutes ago from Brisbane, Queensland

  @Optus we've had no home broadband since this morning in Chapel Hill (Qld 4069), with the MyOptus check network status saying there is a problem and it is being investigated. Any news on the outcome of the investigation and when we will have our network and phone working again?

• 
  Politic@l Spinner (@LesStonehouse) reported 15 minutes ago from Brisbane, Queensland

  Hi @Optus no internet since early this morning which means landline phone's not working.. we have a sick mother-in-law who needs to communicate with us.. could you please Mark this is urgent in the Mitchelton area cheers

• 
  ＣＯＮＡＬ (@conal_tuohy) reported 22 minutes ago from Brisbane, Queensland

  @LucasMapstone_ @Cas2o @maz_jovanovich Same happened to me just now in Brisbane. Optus network told my phone to jump forward but my girlfriend's identical phone, with identical settings, 3m away, stayed on Queensland time.

• 
  faeling 💜 (@faelingx) reported 25 minutes ago from Brisbane, Queensland

  hi you keep trying to charge me $500 for general use damages on screen/pixels UNDERNEATH the screen on a lease phone I had. You know that's a manufacturer fault right? Are you ok @Optus can you fix this stupidity thanks.

• 
  Michael McNally (@NTEUQldDivSec) reported 29 minutes ago from Brisbane, Queensland

  Absolute crap service from @Optus “more than an hour and so we won’t be dealing with your call today”. #optusfail Yasmin got through and they wouldn’t let her just report the fault even though she has an @Optus account at same address. Complete failure of their outsourcing model

• 
  ScubaSteve (@fanaticeel) reported 30 minutes ago from Brisbane, Queensland

  @peter__kay It's truly appalling. And due to present laws passed by the previous govt Optus won't be fined! However that doesn't help what happened. I haven't been with optus since 96.. hmm I should be ok

• 
  womble (@DaveCox92490089) reported 31 minutes ago from Brisbane, Queensland

  @sydney_ev @anirbanmahanti Optus is not much better shit all round.

• 
  Deb Berger (@debmberger) reported 35 minutes ago from Brisbane, Queensland

  @Optus Thank you. It’s a pity your chat help couldn’t check this. Or at least advise me to look at it. I was asked to reset my phone, remove my SIM card, change various settings. Each of these solutions were suggested multiple times despite advising none of them corrected the issue.

• 
  Joshua Byrd (@phocks) reported 36 minutes ago from Brisbane, Queensland

  tbh private health insurance shouldn't even exist (neither should private telecommunications - looking at you optus) and should be shut down immediately as they've proven they can't be trusted with our data, but that's another story /rant over

• 
  Laszlo Heiter (@laciheiter) reported 41 minutes ago from Brisbane, Queensland

  @Optus Thanks. I have had several conversations and chats with customer service. I stopped reporting the issues, as it’s mainly nbn issues and it’s really frustrating. Paying $70 a month for the service you can hardly use is just outrageous. Text messages coming through advising outages

• 
  lesposen (@lesposen) reported 45 minutes ago from Brisbane, Queensland

  @Optus I’m on phone support currently. The question is about remotely rebooting my modem when away, it drops connection 2xweekly

• 
  Barry Rutherford | Parkrun fan (@barryrutherford) reported 47 minutes ago from Brisbane, Queensland

  @JanB_QLD @joshgnosis Moreover i have not been a customer for 15 years yet I received a letter from Optus saying it was likely my personal information had been stolen.

• 
  Lliam Parslow (@parslow77) reported 49 minutes ago from Brisbane, Queensland

  Watching Liverpool this morning on Optus Miss 12 walks down the hall waking from her slumber and spots the Nike Ad. “Look Dad!, it’s @samkerr1!!”

• 
  Linda Thackeray (@Scribe31oz) reported 51 minutes ago from Brisbane, Queensland

  @Optus I'm ready to go elsewhere. I am 5 days with barely any phone service because you people decide to do upgrades in the middle of a pandemic where people are advised to stay home.

• 
  Barry Rutherford | Parkrun fan (@barryrutherford) reported 58 minutes ago from Brisbane, Queensland

  @ClareONeilMP I haven’t been an Optus customer since 2004 yet I received a letter from the CEO that my Data had been leaked. It’s left me worried.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Francis McF (@FrancisMcF1O) reported 1 minute ago

  Telstra MVNOs ████████████ (higher cost) Optus MVNOs ██████░░░░░░ (mid-range) Vodafone MVNOs ████░░░░░░░░ (cheapest) Conclusion: We pay more because only one network actually works.

• 
  Anssi Tal (@AnssiTal) reported 5 minutes ago

  @optus you don't allow me to cancel my mobile number and are forcing me to keep paying. I want to cancel, how can I do that? I left Australia last year. Your customer service agents say that to cancel I need to return to Australia and physically present at an Optus store.

• 
  Pirate Ninja (@Hailmo) reported 7 minutes ago

  @Teh_Jkr @Optus @Telstra is no better!! I'm paying more and experiencing more black spots and slow downloads

• 
  rob2511 (@KymRob25112) reported 10 minutes ago

  I need to find a new bank in Qld. Any recommendations. I also need Skylab...internet access is so bad...much as I hate. I also need new phone...Telstra are worse than Optus... Any recommendations for CQld.

• 
  Alison Kyteler (@ali_kyteler) reported 12 minutes ago

  @Togetherdec Australians can buy a mobile phone without identification but they can't connect to the network to use it without identification. Telcos are collecting & storing vast quantities of personal data. Optus iiNet TPG iPrimus Dodo already breached/hacked. Our Privacy Act is a joke.

• 
  Optus (@Optus) reported 12 minutes ago

  @billdogan Hey Bill, it's not good to hear you're experiencing different internet speeds on your devices. When it comes to reception, Optus is constantly upgrading our network to provide better coverage. However, multiple factors can affect this, such as your hardware capabilities, software update, the building materials used in your home, and other signal blocking objects in your area. I have also checked your address from our end, and it looks like we haven't had any reported mobile network issues in this area. Please send us a DM with your full-service address, so we can investigate further. -Enku

• 
  Lasan (@LasanKH8) reported 15 minutes ago

  @Teh_Jkr @Optus Optus is the worst service provider. I switched to spintel. 3x cheaper , same network.

• 
  Optus (@Optus) reported 16 minutes ago

  @KalliopiOlympou Hi Weerona, so that we are on the same page, are you facing issues with your Optus home internet connection or streaming the match in general? As we are not broadcasting the FIFA World cup anymore. We don't have the broadcasting rights. If your internet is working fine and it is a streaming issue then you will have to contact SBS or the broadcaster. On the other hand if your are facing issues with your Optus home internet connection, then please send us a direct message with the details to proceed. Kartik

• 
  Art Pepper Jr. (@amg3200) reported 19 minutes ago

  @whoisDarkPrince Man I hope we can make it to Kyoto. I felt like such an idiot without mobile internet but just assumed Optus would work there. The culture is Japan is just so much better than the West!!!

• 
  dexq (@qexdval) reported 20 minutes ago

  Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.