Optus Outage Report in Logan City, Logan, State of Queensland
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Logan City, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Logan City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 02: Problems at Optus
Optus is having issues since 07:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (64%)
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Phone (12%)
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Wi-fi (10%)
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E-mail (8%)
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Total Blackout (6%)
Live Outage Map Near Logan City, Logan, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Logan City, State of Queensland
Latest outage, problems and issue reports in Logan City and nearby locations:
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Hilly73
(@hillyshoist) reported
from
Brisbane, State of Queensland
If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here
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Mickey Dee
(@WhiplashUnited) reported
from
Brisbane, State of Queensland
@Optus even when you send a new modem I have the same problems. This is just getting ridiculous now.
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Dave Holmes 🇦🇺🇬🇧
(@CrayonANZ) reported
from
Brisbane, State of Queensland
@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.
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Politic@l Spinner
(@LesStonehouse) reported
from
Brisbane, State of Queensland
@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN
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Xiang Li 李翔
(@Dr_Xiang_Li) reported
from
Brisbane, State of Queensland
@TWBredy @martinalexsmith ...... OPTUS so slow
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Neil Maddison
(@neilmaddo10) reported
from
Brisbane, State of Queensland
Trying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.
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Janelsa Ouma
(@JanelsaOuma) reported
from
Brisbane, State of Queensland
Cannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.
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@Better4Brisbane
(@Better4Brisbane) reported
from
Brisbane, State of Queensland
@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra
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Neil Maddison
(@neilmaddo10) reported
from
Brisbane, State of Queensland
@Optus @Optus service is going down... must be a World Cup soon.
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Michael Cooper
(@MCooperAus) reported
from
Brisbane, State of Queensland
@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout
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Sam
(@samf_66) reported
from
Brisbane, State of Queensland
@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted check the connection on the street. Farcical!
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.
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Xiang Li 李翔
(@Dr_Xiang_Li) reported
from
Brisbane, State of Queensland
@martinalexsmith @TWBredy Jealous，locked in for another 6 month with this optus ADSL service...
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Cat Spalding
(@cat_spalding) reported
from
Brisbane, State of Queensland
@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.
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Sam
(@samf_66) reported
from
Brisbane, State of Queensland
@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted to check the connection on the street. Farcical!
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MurfasaurusRex
(@dansheps_) reported
from
Brisbane, State of Queensland
@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.
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Brett Turville
(@Tur71e) reported
from
Brisbane, State of Queensland
@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet
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David
(@Dnball62) reported
from
Brisbane, State of Queensland
@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Anderson
(@gruntchuck) reported
Operation Guardian by Oz police to protect 10K compromised Optus customer IDs coz 100 points of ID exposed. Let’s also raise ID reqts to include 1 xtra document? So, 125+ points not 100. Quick to do, comforts those affected and minor inconvenience to the rest #AFP .@ClareONeilMP
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💧Georges St Paul
(@GeorgesStPaul1) reported
@hardenuppete @joshgnosis Has it ever been part of the Big Four business model to criticise the hand that feeds it? Never I suggest. An Optus/Deloitte joint workshopped response is the best we will get. Same with audits of government work. No anomalies ever found except by agreement?
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MilBan33
(@MBan33) reported
@tanya_plibersek @sunriseon7 I'm soooo angry Tanya. I'm an affected customer with id doc details involved. Aside from the initial email I have not heard anything more from @Optus. The lack of communication is infuriating.
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WE Screwed Morrison
(@ScrewMorrison) reported
@stilgherrian Opps- took it that the Gov was organizing this my bad- but having said that, I’ll bet that OPTUS put up their prices to cover for the payment to Deloitte’s, and the class action which could come….
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Drew
(@ConstantRespawn) reported
@joshgnosis Given nature of incident, let’s call it an “illegal digital download” rather than a “hack”or “attack” as those terms imply something. if Optus need a 3rd party to review change control & governance processes, based what we know of their **** up, that should not inspire confidence
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Chris Egginton
(@ChrisEgginton) reported
@karenandrewsmp Optus has the call Karen. Last heard the minister had waited days for requested data from Optus which had not been then provided. Stop defending your mates at Optus. Worst telco in Australia before this happened. Now....
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Chrissy Amphlett Society President
(@laurapanic) reported
@KevKellaway @Optus I think you have it right, Kev. If you read between the lines they are basically saying SO LONG SUCKERRR. I know if I don't pay my Optus bill they will cut my phone off. It sucks.
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Ꮆ㇄ə𝓝𝓝 尸ə七ə尺丂
(@nightwatchman) reported
BTW, I'm writing this not only as an ex Optus customer, but also as someone who gets paid good money to write this sort of stuff. Other experts I've seen and heard on TV and radio have been much more forgiving of the company. Obvs, they have skin in the game. I don't.
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Komrade
(@recneps51) reported
Optus have been charging me $2.20 monthly for using BPay and not Direct Debit. I complained and rejected a one off waiver and said I was going to ombudsman. They rang back today offered 12 months waiver. Offer withdrawn if I go to ombudsman. Lodge complaint with ombudsman people.
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Myztik
(@MisterMyztik) reported
@jurdman @Optus We were with optus for 20+ years.. Their customer service in recent years has taken an absolute dive...