Optus Outage Report in Logan City, Logan, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Logan City, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Logan City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Optus
Optus is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (36%)
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Phone (29%)
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E-mail (16%)
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Wi-fi (12%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map Near Logan City, Logan, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Logan City, State of Queensland
Latest outage, problems and issue reports in Logan City and nearby locations:
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Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus
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Neil Maddison
(@neilmaddo10) reported
from
Brisbane, State of Queensland
@Optus @Optus service is going down... must be a World Cup soon.
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greg bradley
(@gb7004) reported
from
Brisbane, State of Queensland
Congratulations @Optus you have the WORSE CUSTOMER SERVICE and as for your ‘Help Desk’ they to would win awards for incompetence.
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Brian MacNamara
(@BMac_TLDR) reported
from
Brisbane, State of Queensland
@Optus Hi Vicky it is 4114, am I reading it correctly that our service will be out for 5 days due to maintenance
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Peter Gee
(@pmgee76) reported
from
Brisbane, State of Queensland
The worse customer service around. @Optus
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David
(@Dnball62) reported
from
Brisbane, State of Queensland
@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!
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Kate Bateson
(@kate_bateson) reported
from
Point Talburpin, State of Queensland
@OptusSport Scroll down Optus Sport, Liverpool Liverpool Liverpool. Enough. Unfollowed.
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.
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Cat Spalding
(@cat_spalding) reported
from
Brisbane, State of Queensland
@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.
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Helena 📺⚽🌻🎶🇮🇪☘
(@GuinnessGirl13) reported
from
Brisbane, State of Queensland
@Optus I have to say your customer experience is non existent by phone. It is pretty much impossible to speak to human being or find a number to get through to. I call sales to try and got left on hold for 10 mins. I hung up #NotHappyJan
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Jason Crouch
(@mycrouch) reported
from
Brisbane, State of Queensland
@Optus No it’s not. I’m demonstrating the difference between your previous cable service and nbn FttN
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Janelsa Ouma
(@JanelsaOuma) reported
from
Brisbane, State of Queensland
Cannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋
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Raymond Barlow
(@raymanoz) reported
from
Brisbane, State of Queensland
@alan_in_oz @SelW08 @Optus What BS! Pretty sure they will refund you for the days of no-service.
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.
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Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
@Optus Seems like its somewhat okay now . Home internet was too slow .thanks for the reply . Appreciate your effort.
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Dave Holmes 🇦🇺🇬🇧
(@CrayonANZ) reported
from
Brisbane, State of Queensland
@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.
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Lachie
(@lachgriffiths) reported
from
Brisbane, State of Queensland
@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.
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MurfasaurusRex
(@dansheps_) reported
from
Brisbane, State of Queensland
@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.
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Alex Smith
(@AlexJSmithy) reported
from
Brisbane, State of Queensland
Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Campbell
(@Cambo9) reported
On a (attempted) message chat with @Optus about fluctuating NBN outages. But no one is on this service either. Force you onto the app and Customer service out, NBN out - what else is going wrong with Optus? #fail #internetfail #frustrated
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Mark Vassarotti
(@Strategicecon) reported
@Optus Yes - that’s what your Bots said as well. However they confirmed that there wasn’t an issue with the network - the issue was my phone number. I’d love to take this to a DM but nothing is getting done privately.
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Aaron Eugol
(@ajl247) reported
@Optus Hi Quade, thanks for the reply. I completely understand the rules regarding discussing it publicly To be honest, it seems to be an ongoing issue and as nothing has been fixed after all of this time, it's probably best she just log a complaint with the TIO.
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Delan Adikari
(@delan82) reported
@Optus Well going around in circles for days...if you cant offer a proper service dont charge the customers for incompetence!
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Funkleberry
(@FunkleberryTwit) reported
@OptusSport @OptusTv #optus What a heap of $#!t OptusTV EPL is having disabled the basic features of a 1980s VHS recorder in that you cannot rewind without being thrown back to the adverts at the start, & WTF are we paying our subscription for if we are forced to view the ads?
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Jacob
(@jacob_633) reported
@GrousestDad I can only imagine It’s incredible the highs and lows you go through. I remember watching Chelsea’s shootout against Frankfurt on the train to the city a few years ago people thought I was nuts. Worst part Optus kept on lagging. I really hope they get up would be a fairytale
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Delan Adikari
(@delan82) reported
@Optus Thanks but some of these case managers seem incompetent and stallimg actually fixing issues
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Aaron Eugol
(@ajl247) reported
@Wittyfan @Optus Hey mate, how are things at your end? My partner is still having the same issue. She can't send SMS longer than one standard message (as it never gets received by the receiver) and MMS messages are still delayed.
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Delan Adikari
(@delan82) reported
@Optus Its past 8am and your auto comment on phone claims you are closed and cuts call. Same thing last night at 7pm. But you falsely advertise that between 7am and 8pm weekdays you are available for help calls
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Delan Adikari
(@delan82) reported
@Optus This is what happens when you outsource customer service offshore to save money....useless, slow help