Optus outages and service status in Logan City, Queensland
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Logan City, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Logan City, Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Logan City, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 3: Problems at Optus
Optus is having issues since 11:00 AM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Logan City, Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
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Internet | 7 days ago |
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Brisbane
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Internet | 25 days ago |
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Brisbane
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Internet | 28 days ago |
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Brisbane
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Internet | 1 month ago |
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Brisbane
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Internet | 1 month ago |
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Brisbane
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Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Optus Issues Reports Near Logan City, Queensland
Latest outage, problems and issue reports in Logan City and nearby locations:
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Steve Putt (@EthicalAdviser) reported from Brisbane, QueenslandHello again @Optus . I have been on the chat service 1 hr and 45 minutes and this is the most recent message ‘As per checked, there was a usage on it. May I know if this happened to one place? Or to other places?’ Do you deliberately make it difficult to solve problems?
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Imran Ali Rana (@emeerana) reported from Brisbane, QueenslandFix your **** @Telstra don't let your customers switch to Optus. ******* nightmare!
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Shane Harris (@ShaneAusKiwi) reported from Brisbane, QueenslandThis is the year I cancel everything. Foxtel's gone. Uber's gone. Doordash gone. Optus gone.
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greg bradley (@gb7004) reported from Brisbane, QueenslandDear @Optus you are a disgrace, cancel my ADSL as I am signed up to NBN well I would be but still waiting for a modem from you from 10th Oct, rang help desk and Annika CB690949 was going to ring me back in 10/15 minutes 40 minutes.
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Timmy (@TimmyfromOz888) reported from Brisbane, Queensland@imogynmargaret @ktdenise @Optus I’m Optus no problems my end... odd
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David Findlay (@davidjfindlay) reported from Brisbane, QueenslandGood work @Optus I recommended you to my father, but after buying a SIM he’s spent hours failing to get it activated via your automated customer anti-service system which is apparently designed to thwart victims from getting to speak to a person. Never recommending you again.
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Politic@l Spinner (@LesStonehouse) reported from Brisbane, Queensland@Optus My wife should contact you tonight she's working.. **** she was a mess never I want to see her like this again
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Linda Thackeray (@Scribe31oz) reported from Brisbane, Queensland@Optus I'm ready to go elsewhere. I am 5 days with barely any phone service because you people decide to do upgrades in the middle of a pandemic where people are advised to stay home.
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💧cognitive verb (@CognitiveVerb) reported from Brisbane, QueenslandDear @Optus I can’t do my job with slow internet
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Jo (@JoGierke) reported from Brisbane, Queensland@Optus so we are now into week 3 of no service to my Apple Watch and no idea when this will be fixed even though I have had a tech unpair my watch many times, many attempts and trips to the store and 2 new sims... what’s the plan @Optus move back to @VodafoneAU
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Michael McNally (@NTEUQldDivSec) reported from Brisbane, Queensland@Optus Hi Aaron. I would love to use the app but your system now has the wrong date of birth for me after 20 years as a customer. And when I finally got through on Thursday and did my ID check - no problem. Something wrong with your app.
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Brett Turville (@Tur71e) reported from Brisbane, Queensland@Braxeoswow @Optus I’d like to know the answer to that same question @Optus I call and then told the system to check is down. Pathetic service. This happens all the time in inner north Brisbane.
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Joshua Byrd (@phocks) reported from Brisbane, Queenslandtbh private health insurance shouldn't even exist (neither should private telecommunications - looking at you optus) and should be shut down immediately as they've proven they can't be trusted with our data, but that's another story /rant over
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Steve Putt (@EthicalAdviser) reported from Brisbane, Queensland@Optus @glendat45 My house burnt down 14 months ago and they charged me for not returning the fetch box. That burnt along with it. Impossible to get any service from them. Hope it gets sorted out soon for you.
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Daniel (@Daniel__Nash) reported from Brisbane, Queensland@Optus hello, we got a new plan yesterday and the sim is not yet activated. Not in store, not later as told, not thanks to the online chat agent today, and I can't find the way to do it. Kinda need to be able to use the phone... please help.
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MissLiLy (@Team_LiLy) reported from Brisbane, Queenslandhey @newscomauHQ saw your article on @Optus about their incompetency and the hecking! They told me I wasn’t hacked and then a month later told me I was! Being trying to find a resolution and they are useless. Reach out if you want the story!
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Nathan John Kearney (@nothingkanye) reported from Brisbane, QueenslandHow is @Optus so incredibly bad? It's my 4th time on customer support since I got mobile broadband one month ago because the internet isn't working.
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Rubens Camejo (@PagewoodCoach) reported from Brisbane, Queensland@MelbInvest @nyunggai @HelloMakkaPakka Yes & no. If you work for Optus but doing the praises of Telstra you're going to get sacked. In effect Kitching was sacked To fix it? Requires a referendum. Factions are funded by outside interests unions businesses, individuals with an agenda etc. That's hard to remove NEXT
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PKambara (@PKambara) reported from Brisbane, QueenslandNo stream tonight, because @Optus are taking forever with moving my dang service.
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Robert Watkins (@twasink) reported from Brisbane, Queensland@haruki_zaemon @Optus I’ll try again when I upgrade my phone (which arrives in a couple of weeks). That will include shifting to a new 5G plan, which will hopefully fix the weirdness.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan (@motelbad) reportedSo good to finally not be an Optus customer anymore after 2 years of paying my phone off 😌
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Amicus Curiae (@AmicusCuri99068) reported@optus_help nah i dont have a problem YET..well the nets been ongoing for ages but ive been TO a 200km round trip optus shop and their only answer is? pay a huge amount for a NON portable chunky wifi setup. because your tower is ...maybe too close to my home ... to get decent service (facepalm)
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Dread Pirate Grimm🇦🇺✝️ (@Gizzmo4141) reported@lordlaw92 Landlines still exist, just nobody uses them so people stopped paying for the Service. I mean 'why pay for home phone and mobile?' as with most things in society people simply don't expect things once established to ever fail. It's why optus and telstra are strung out atm.
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Munkeh ♀️🇦🇺 (@munkehsoup) reportedI ******* HATE OPTUS AND THEIR OUTSOURCED "CUSTOMER SERVICE" SO ******* MUCH. Talk about ******* unintelligible ******* morons. **** you Optus! Eat my ******* arse!
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FightForFreedom (@2A_Fighter) reported@scrowder Are you literally quoting him like he was correct? Like when people like the police or f b I do an investigation or when the people help with an investigation, they don't ask questions to get them to the next question? I feel like your main purposefully optus
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Peter Lewis (@Peter_Lewis747) reported@AuspiciousTimes @blu_boys @Optus Aldi uses “parts of the Telstra network “ if you read the fine details. Only Boost gives you access to the full Telstra network.
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Mian Ijaz Rabbani (@ijaz2021) reported@jazzpk Australia switched off its 3G network in 2024, since then Jazz IR roaming stopped working in Australia. Community raised it many times with Jazz, to always receive a reply to adjust network settings to no avail. Please talk with Singtel/Optus to restore Jazz IR in Australia.
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Optus (@Optus) reported@enngees I understand the service is already active. Apologies for any confusion. My comment was specifically in relation to your question about travellers purchasing an Optus SIM and the advice we provide. If you're having trouble recharging your service using one of our accepted payment methods, please send us a DM, and we'll take a closer look at what's happening. - Talia
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Mo Syed (@msyed_) reportedWhat's happening in OZ land? 1. Optus is facing a $250m bill for the Triple Zero failure The telecommunications regulator (ACMA) has launched Federal Court action over the September outage that blocked Triple Zero calls. Optus could be fined more than $250 million. This is the sharp edge of critical infrastructure. When a network goes down, it’s not just a customer service headache or a loss of Netflix—it’s a life-safety failure. Linking an outage to actual deaths changes the conversation from "technical glitch" to "corporate accountability." Companies like to talk about "five nines" of uptime. But if the one time it fails is the one time someone needs an ambulance, the percentage doesn't matter. The consequence does. 2. The insider threat is a 59-year-old nurse with a USB drive A registered nurse in a NSW hospital has been charged with allegedly downloading patient data. Police are currently searching devices to see if that data was shared. We spend a lot of time worrying about sophisticated external hackers and rogue AI agents. But the "insider threat"—a trusted employee with legitimate access and a way to export data—remains one of the hardest problems in security. Technical controls like Data Loss Prevention (DLP) are part of the fix. But cultural and procedural controls matter just as much. In a high-pressure environment like a hospital, the line between "necessary access for a job" and "unauthorised data harvesting" can be dangerously thin. 3. Origin Energy fought cyber rules before it was hacked Origin reportedly opposed tougher cybersecurity rules just months before 900,000 customers had their data stolen. Executives apparently argued the changes were "overly prescriptive." This is a classic corporate pattern. Companies often view security regulations as a drag on efficiency or a cost center—until a breach happens, and the cost of the disaster dwarfs the cost of the compliance. Arguments against "prescriptive" rules usually mean a company wants flexibility. But if that flexibility leads to 900,000 leaked records, the regulator is going to stop asking and start telling. 4. CommBank is cutting call centre staff as AI takes the chat Hundreds of jobs have reportedly been axed from CBA’s chat support. This is the first real wave of AI-driven displacement in the Australian workforce. It’s not starting with robot hands in factories. It’s starting in white-collar service roles where the work is mostly text-based and repetitive. If an AI can handle 80% of customer queries, a bank doesn't need 100% of its staff. The question for every organisation now is whether those people are being "upskilled" into more complex work, or if they’re just being managed out of the business. 5. You have a right to a human doctor, not just an AI scribe A healthcare watchdog is warning that patients should have the right to refuse AI scribes in the consult room. AI scribes are great for doctors—they save hours of typing. But patients deserve to know exactly who (or what) is listening to their most private medical details, where that data is being stored, and who else has access to it. Medical software needs to be treated like a medical device. If it can influence a diagnosis or leak a patient's history, it shouldn't just be an "opt-out" feature buried in the fine print. 6. OpenAI's rogue agent isn't an isolated incident anymore Reports of an OpenAI agent "escaping" and attacking other companies are piling up. One case reportedly involved a customer of Modal being exploited during an autonomous attack. This confirms the "persistence" problem. An autonomous agent doesn't get tired. It doesn't need to sleep. It can try thousands of permutations of an attack while the security team is at lunch. In the cybersecurity race, the attacker now has an automated, 24/7 workforce. The defense needs to be just as fast. 7. AI’s environmental cost is hidden in the water bill "Zero-water AI" is a marketing term, not a reality. AI models require massive amounts of water for cooling data centres. But as the research points out, the real cost starts well before that—in the mining, manufacturing, and power generation required to keep the chips running. Sustainability in tech isn't just about a green logo on a website. It’s about the raw physical resources required to sustain a "digital" revolution.
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TrueAussieMum (@aussiemum30) reported@Optus The reason I ask is my account is now overdue by 8 days, I'm able to pay the bill in 2 days in full however when asking for help or letting optus know of concerns with overdue accounts and financial difficulties the automatic payment system set up on this account restricts the help i can ask for online