Optus Outage in Kelvin Grove, Brisbane, State of Queensland

@Optus we haven’t had mobile reception at our house in The Gap 4061 all day. Why the outage and when will it get rectified???

@Optus stop trying to bill me for a service i cancelled

Hey @Optus - I’m so annoyed. The service I’ve received is beyond appalling. I have a personal account and recently changed the business account to you but I’m told your crm system can’t differentiate or create two distinct entities - causing confusion and mix ups. It’s 2021!

@Optus no internet, called support, told ling wait use message system, talked to a bot, no reply still no internet! Useless!

How is @Optus so incredibly bad? It's my 4th time on customer support since I got mobile broadband one month ago because the internet isn't working.

Fix your **** @Telstra don't let your customers switch to Optus. ******* nightmare!

Come on @kayosports fix your streaming 👎 Don’t tell me that it’s my speed, I’ve got ultimate speed!!! No problems with other apps - like Optus Sports 🤔

Bloody hell #Optus 6 ads in a row in a subscription service is beyond reasonable. All the ads were for your own products.

hi you keep trying to charge me $500 for general use damages on screen/pixels UNDERNEATH the screen on a lease phone I had. You know that's a manufacturer fault right? Are you ok @Optus can you fix this stupidity thanks.

I really wish my @Optus 5G WiFi would not drop out every ten mins. Been nothing but trouble since we had it. Need to go back to NBN awful signal.

Optus being down is causing me all sorts of issues at work today.

@Optus, hey Floptus when are you finally going to finish work on the Cell Tower in Clontarf? At one stage it was supposed to be finished by mid Jan, but it is still dragging on! In the meantime I get 4th world service! Download speed 10.3, upload 1.16, and this is on 5G

@mspoppyvgk6 @Sairs_05 @Optus Mine actually been pretty since actually got the connection sorted and my actual data on phone is terrible at home lol

@Optus you suck right now I can’t even unrestrict my phone through the app and I’m trying to wait for customer service online

@Optus Thanks. I have had several conversations and chats with customer service. I stopped reporting the issues, as it’s mainly nbn issues and it’s really frustrating. Paying $70 a month for the service you can hardly use is just outrageous. Text messages coming through advising outages

@Optus and @NBN_Australia your network is shocking. I don’t think there’s been a day since Christmas that we’ve had a full day without network outage and connection dropping to the level where the internet just can’t be used. Seriously, just unacceptable for the price we pay. 😡

@ch1ch01 @Optus The issue resolved itself once I left that immediate area but had to get a few towers away first.

@ch1ch01 @Optus Yeah. I reported as well — and also raised it in live chat. Spoke with another person on Optus here and they also have the same issue (actually said it’s regular at this location)

@Optus Hey there. My mobile service has died completely. Is there any known issues going on? Waiting 15mins for an agent on live chat suggests maybe there is but not sure.

Been 2 days without NBN in Mansfield qld. Silence from @optus but they confirm there is an outage.

Optus to combat premium paid service

@Optus why is the internet so bad out in Revesby my guy? Called ur support team and they couldn’t even fix it

@GraceOnFootball In AU the premier league is with Optus (mobile provider) and while that’s unpopular they’ve been 100% better than Foxtel (AU Sky). You get the footie free with your service, but you can also get it separately.

@Optus Thanks Kyri, I always report it. Currently I have over 1000 spam emails, and doing them individually is time consuming. Its a shame you cant select multiple and report. I am slowly moving all email comms away from this email address to close it down for good.

@Optus So another example of poor communication on @Optus’s part. I was told in writing I would be contacted today!

@Tim_jbo Disappointed that the vid was shot just near Optus Stadium, here in Perth. The place has never been the same….;))

Did you know that if you're an @Optus customer you can donate your unused monthly data to charities to help bridge the #digitaldivide for students? Our Head of Programs @FieWen spoke to @abcsydney about how it works for young people on our #LearningforLife program.

@CalTwomey @AFLcomau If only a tv network had equipment at Optus that day...

@davidwildgoose @Serrels apparently they have 900k subs to optus sport, not bad. surely pushing up to 80m from 60m to ensure you actually have a viable business going forward, might make sense......

@stxngzz @Optus please help my internet has been messed up for so long please help please