Optus Outage Report in Kelvin Grove, Brisbane, State of Queensland

@glendat45 @Optus Its mistake after mistake and no service to sought it out. Congratulations on your grandchild!!

@Optus @glendat45 My house burnt down 14 months ago and they charged me for not returning the fetch box. That burnt along with it. Impossible to get any service from them. Hope it gets sorted out soon for you.

@TGUZ72 @Optus That’s one thing about hiring people to provide front line support when they are not adequately equipped to work through issues. Sometimes that will result in someone letting out more information than they should.

@TGUZ72 @Optus Well I have evidence as per screenshot and chat history that there is an issue which @Optus know about and they will compensate for number of days we are without service.

Hi @Optus just got this message about ‘not returning my fetch box’. I have told you repeatedly over the last 12 months that my house burnt down and there is no fetch box. I have begged to speak with a real person with no luck. I’ll need confirmation by the end of the

This is the year I cancel everything. Foxtel's gone. Uber's gone. Doordash gone. Optus gone.

@Optus trying to change my voicemail message to say I’m on leave. Apparently my phone number is invalid. Pls help

The Optus fellow told me to DM me the problem and give him ‘as much info as possible’. Hoo boy, he’s asking for it.

After telling the optus chat line that my house had burned down and that I had tried repeatedly to get the nbn cancelled (which I am still paying for), she asked me, and I kid you not, if I had tried turning it off and turning it back on again. I…I don’t know how to answer.

Hello again @Optus . I have been on the chat service 1 hr and 45 minutes and this is the most recent message ‘As per checked, there was a usage on it. May I know if this happened to one place? Or to other places?’ Do you deliberately make it difficult to solve problems?

@TheSportsFreak @OptusStadium That’s really poor still think all test should be played in school holidays I did agree with your point about the WACA the only tests that should be played at Optus are Ashes and India They probably should have given perth a South African tests given the expat population

@TheSportsFreak @OptusStadium That’s really poor I did agree with your point about the WACA the only tests that should be played at Optus are Ashes and India They probably should have given perth a South African tests given the expat population as well

@Anthony_Klan They are id##ts I got a letter today but it was addressed to my house but with someone else’s name, I’ve lived at this address for 32 years and have been a optus customer since then 😳

@Yeahbutnaahh @Optus Optus informed me last week that my Australian passport number has been compromised. Narrator: James didn't have an Australian passport when he was an Optus customer. He is confused.

tbh private health insurance shouldn't even exist (neither should private telecommunications - looking at you optus) and should be shut down immediately as they've proven they can't be trusted with our data, but that's another story /rant over

hey @newscomauHQ saw your article on @Optus about their incompetency and the hecking! They told me I wasn’t hacked and then a month later told me I was! Being trying to find a resolution and they are useless. Reach out if you want the story!

@AnitaHeiss @Optus I’ve had two emails confirming my data had been breached even though I haven’t been a customer since 2005

@haruki_zaemon @Optus I’ll try again when I upgrade my phone (which arrives in a couple of weeks). That will include shifting to a new 5G plan, which will hopefully fix the weirdness.

@InsidersABC Including me who was last an Optus customer in2005

@EVillainess @markrayfield2 @Jeremy_Kirk Better check the ACMA carrier legislation and then the audit requirements. 👍 Optus have failed to maintain customer privacy. Failed to secure the private data AND have failed to protect data IMO this was a deliberate act from cabal to force a cyber security event in the future.

Yep and a half hours since contacting @Optus . Talking to person number 3. Still no resolution in sight.

Over an hour since contacting @Optus . Still no closer to the resolution than I was an hour ago. Pathetic.

Instead of @Optus letting all their overseas roaming customers waste time each day - why not come clean and let them all know that the new automated roaming system isn’t working. Every Optus customer in our party is being separately blamed for a global fault. #OptusFail

Bloody hell @Optus … WHY are you so damn difficult to deal with

I just cannot quite believe how incompetent @Optus customer service is. If they put half as much effort they put into fobbing people off to actually accepting my money ... #FFS

Hey, has anyone in Australia (further info: Optus network, Google Pixel 6a phone) got the Android 14 update yet?

Disappointed with @Telstra customer service. Told to make an appointment to buy a phone despite it being in stock. Another store couldn't serve me until the next day. Went to @Optus and though they didn't have stock, they were more than willing to help. Ended up buying on @Amazon

No surprise that @Optus “new” $5 roaming doesn’t work. Says it’s inactive and there’s no way of activating it….. and of course nobody available to help. #stillfailing

Hey @Optus, if you’re trying to rehabilitate your image after all the bullshit from the past 12 months, you’re not doing a very good job. Suggest you might want to get your business consultants to drop their terrible attitudes when discussing new contracts.

Today’s @Optus roaming update. App still not working and no coverage. Please fix your app optus, I’m begging you, for people who already have roaming set up, but need to re-buy every 24 hrs. Pllleeaasseeeee