Optus outages and service status in Joondalup, Western Australia

Problems in the last 24 hours in Joondalup, Western Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Joondalup, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Optus (@Optus) reported 3 minutes ago

  @jnj_pro Hey, J. Customers who log in using email & password also need to perform Multi-factor authentication (MFA). We recommend enabling biometrics in the My Optus App for a faster and secure login, where no extra codes are required. From the 1st of Jan 2026, no conversation history will be stored/available in the My Optus app or My Account online. We understand that this change is a pain point for you, and we've flagged this as feedback for the relevant teams to review. - Dillon

• 
  Dave (@Dave87990998) reported 3 minutes ago

  Like I said outside optus ur game is poor bcoz 90% thi year u played in optus this game shows all weak pts take them work on them even today its not finals ur struggling think finals outside optus today very poor midfield transition and very poor ruck @freodockers

• 
  Crumpet of Patriots (@CastIronBalcony) reported 5 minutes ago

  @JohnWinstHoward Ah, Optus must think I've still got my data roaming on? ****. Must follow up. Thanks

• 
  Feral Hermit.🍉 (@greg_kennedy10) reported 5 minutes ago

  @Optus Not trying to activate a service, verifying my ID on my prepaid ask you asked. The app is garbage, tried it & all is does is ask me to update (I already have), now it keeps telling me to update then shuts down. Have to waste my time going instore.

• 
  Dave (@Dave87990998) reported 8 minutes ago

  This season 80% games played in Optus which advantage but Saturday no advantage also most games u have been down till half-time so first find out why first half os weak and second half ur strong what is happening in the beginning @freodockers

• 
  Mark Symons (@SymonsYahoo) reported 8 minutes ago

  @ronInBendigo A clear sign that corporate management wishes to frustrate and alienate customers. No just due to the decision but principally due to the inevitable decline e to disastrous levels of customer service and systems reliability. The much reviled Optus is a case in point: dreadful customer service and numerous life-threatening outages as a result inadequate staff processes and failed procedures. I would love to see the risk assessments carried out by both companies, in relation to both real and reputation risk.

• 
  batgirl3000 (@batgirl3000vol1) reported 12 minutes ago

  if they play another ad AFTER the optus be respectful in the cinema ad plays i get mad as **** THATS THE LAST ONE!!! THEN FHE MOVIE STARTS!!!

• 
  Mian Ijaz Rabbani (@ijaz2021) reported 14 minutes ago

  @jazzpk Australia switched off its 3G network in 2024, since then Jazz IR roaming stopped working in Australia. Community raised it many times with Jazz, to always receive a reply to adjust network settings to no avail. Please talk with Singtel/Optus to restore Jazz IR in Australia.

• 
  Optus Help (@optus_help) reported 16 minutes ago

  @tazmancblue Hi Paul, I'm sorry to hear you're having trouble trying to Message us over the My Optus app. We haven't received any reports or are aware of any issues that could be affecting the My Optus app at this stage. So that we can investigate this issue further, could you kindly send us a DM with more information? -Nic

• 
  Eagles. Stats and random. (@EaglestatsNW) reported 19 minutes ago

  It's not possible for that to happen. I think not quite as bad as at Optus, both require a full clearing of the decks across the whole club. This isn't a rebuild in culture which is clearly what's required. It's just collecting players & not making them gel