Optus outages and service status in Joondalup, Western Australia

Problems in the last 24 hours in Joondalup, Western Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Joondalup, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jamie (@jamieeedward) reported 3 minutes ago

  @Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor

• 
  KB 🐈 (@chdyctt) reported 3 minutes ago

  @blu_boys @Optus We had to call the call centre to clarify the new plans. It was an appallingly bad experience. Now.... the 5 of us are considering what we do.

• 
  Great White Munkeh 🤍♀️🇦🇺 (@munkehsoup) reported 6 minutes ago

  I don't know why I even bother with the useless gd Optus app. It never ******* loads or works properly! Faster to just log into my account on the web ffs. 🙄

• 
  Optus (@Optus) reported 8 minutes ago

  @saline Hi Samela, so that we are on the same page, you have an Optus service and your service is getting cut off at night, especially when you call your colleague Brenda? If you are an Optus customer having issues with your service then please send us a direct message with more details of the fault so that we can assist you further - Kartik

• 
  Dave (@Dave87990998) reported 8 minutes ago

  Like I said outside optus ur game is poor bcoz 90% thi year u played in optus this game shows all weak pts take them work on them even today its not finals ur struggling think finals outside optus today very poor midfield transition and very poor ruck @freodockers

• 
  Rob (@hkrob) reported 12 minutes ago

  @johnreader @Optus @optus_help An AI bot would be better than most Optus support I've dealt with tbh!

• 
  Adam Papalia (@adampaps) reported 12 minutes ago

  @FOXFOOTY @maxlaughton You would have instant support in the South West but a harder time converting northern suburbs of Perth away from WCE & Freo. Powers above would want northern Perth side to get the extra $$ from more matches at Optus. I am bias but South West Sharks is the way to go!

• 
  Optus (@Optus) reported 14 minutes ago

  @jnj_pro Sorry to hear that you're having these ongoing issues with the app and need to log in multiple times. Can you please ensure both the app and your device have been updated to the latest available software? We also recommend enabling biometrics in the My Optus App, so you don't need to keep re-entering codes. Please send us a DM if you are still needing assistance. - Joel

• 
  J Labs (@jnj_pro) reported 14 minutes ago

  @Optus And the session time-out keeps interrupting me when I'm talking to a customer support, I have to log in again after a while. Why is that? Can the product manager explain? The overall experience with Optus apps (Web and mobile) is painful, and a simple request would take days.

• 
  Mohib Ullah Shareef (@Mohib_Leo) reported 15 minutes ago

  @1amsharky @DeafMango ENG had better bowlers last time around. This time they don't have quality bowlers. They did really well in the last Ashes down under when they got bouncy decks in Optus, MCG. If theres a flat deck then it would end up in draw as neither teams could take 20 wkts on those surfaces