Optus outages and service status in Joondalup, Western Australia

Problems in the last 24 hours in Joondalup, Western Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Joondalup, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KatyCatJess (@Katy_Cat_Jessie) reported 5 minutes ago

  @Optus im actually talking to the optus customer service right now, but now ill be turning my attention to the discussion im having with the ACCC since optus is claiming my service was used despite them cancelling again, without my knowledge

• 
  Timothy Paul Craven (@TimothyPau92025) reported 7 minutes ago

  @Defiantclient2 @Telstra Well, sounds like Optus and TPG have realized that putting these areas on the coverage map is just going to cause more trouble than its worth.

• 
  Melvin M Prasad (@DJM3LVIN2024) reported 12 minutes ago

  Yeah lock on last thing he said was Samsung is having that same problem as well I don't know if he was talking about my mum's phone or my ex girlfriend. Because whwn the optus stuff took place she had the same sim card 3g or 4g 04**x7xxxs

• 
  Jeremy Mansfield OAM 🌏 (@JezMans) reported 13 minutes ago

  @challinor_dave @Telstra @Optus Try saying that to a Gov entity…oh wait, you call them and then hang on a call hold for hours…that’s another kind of problem!

• 
  🇺🇦Hans Orph🇺🇦 (@HansOrph) reported 24 minutes ago

  @Optus TLDR: after being run around for two days and 47mins, the frustrating lack of the lack willingness to own a problem and solve it through their the lack of either ability or care from staff in the call centres. Along with being told it would be an additional seven days..1/2

• 
  🇦🇺 AUS Silverback 🇦🇺 (@NRLSilverback) reported 24 minutes ago

  @MarkoMatvikov Got rid of Optus a while back for the sole reason that their customer service, both over text and phone, are utterly incapable of speaking English. It would have been funny if it wasn’t such a pain in the arse to deal with.

• 
  Asim Abdel Moamen (@asim_abdel) reported 25 minutes ago

  @optus_help Hi Asim, we have referred your complaint relating to Potential Sales Issues. Your ref. number is 1004334084. A Customer Resolution Expert will contact you within two working days. Its been more than a week and no update from optus.

• 
  TommaHawk79 Games (@TH79Games) reported 26 minutes ago

  why did @Optus remove manuel payment option from thier website its effing annoying when my pay comes b4 the auto payment day & i need to pay **** & know what i got left for other important stuf its DUMB! Now i gotta bother your support agents when i could just click a button ffs

• 
  David Horrocks (@DavidHorrocks1) reported 32 minutes ago

  @optus_help My mobile broadband internet in Eagleby is struggling at 0.21 mb per sec. I can’t even check network on Optus app. Poor internet is regular in my area. Is there any possibility that one day Wireless might be available?

• 
  Optus Help (@optus_help) reported 32 minutes ago

  @Col__22 No worries, Colin. We only have the Optus Device Checker link I provided above. If you were wanting to look at other Network Providers, you would have to do so via their own websites or through the AMTA website - Joel