Optus outages and service status in Joondalup, Western Australia

Problems in the last 24 hours in Joondalup, Western Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Joondalup, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 8 minutes ago

  @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

• 
  Optus Help (@optus_help) reported 9 minutes ago

  @Joshdabagger Hi Josho, apologies for any inconvenience this may have caused. Optus is reducing the number of mobile plans across its product range to simplify our systems and processes so we can provide an improved service to customers. If you have any further questions or concerns around this change, please feel free to send us a Direct Message. Aman

• 
  Jacqui 🇦🇺🌴🌺🌴🌸 (@jaxsunsurf) reported 9 minutes ago

  @Gizmologist_ Funny how telco’s never had this problem before wouldn’t surprise me if Telstra orchestrated Optus outage to knock them out of the market like Qantas did to Rex blocking airports We’ve had polair lately at night doing thermal mapping of the area fly round almost 2hrs each time

• 
  rach (@rachael18536941) reported 11 minutes ago

  @6bretto9 I’m worried hawks won’t go deep in the finals as the first game for us if we stay 4th we have to play Freo at Optus and that sucks

• 
  TrueAussieMum (@aussiemum30) reported 13 minutes ago

  @Optus The reason I ask is my account is now overdue by 8 days, I'm able to pay the bill in 2 days in full however when asking for help or letting optus know of concerns with overdue accounts and financial difficulties the automatic payment system set up on this account restricts the help i can ask for online

• 
  Fantasy H2H (@Fantasy_H2H) reported 16 minutes ago

  @kent_hodder @BurgerBoys08 It's not just WC, it's Optus... OS Whitfield 59 OS Zorko 54 OS Roberts 78 OS Mills 75 Rnd 11 Houston had 43 against WC. JD 73, IQ 71, JH 65... OS is his third worst ground and WC are his 4th worst team to play against. Houston at OS 2025, 52 2023, 66 2022, 47 I dunno 🤷

• 
  Optus Help (@optus_help) reported 16 minutes ago

  @KleinRevd Based on the screenshots provided, it's not clear that the issue is related to the Optus network. If you would like us to take a closer look or if there's any additional information you'd like to provide, please send us a DM, and we'll be happy to investigate further. -San

• 
  J Labs (@jnj_pro) reported 18 minutes ago

  @Optus Is it possible to have more visibility to how @Optus 'improve' its user experience, as a 10+ year user, I'm feeling the quality of your service and apps is downgrading overtime, and there is no sign of going up.

• 
  Susanna De Bari (@Bari1De) reported 21 minutes ago

  @blu_boys @Optus My email provider put their cost up by 50%. I submitted a complaint to the Ombudsman and Consumer Protection. Best they could suggest is to change providers. Have they even tried changing an email address?

• 
  Rob (@hkrob) reported 22 minutes ago

  @johnreader @Optus @optus_help An AI bot would be better than most Optus support I've dealt with tbh!