Optus Outage in Balwyn, Boroondara, State of Victoria

@ORDER_army @Optus @puma_oce I seem to be at some support group of order fans about to grapple with a loss. This an official thing?

@HansOrph @Optus @NBN_Australia Yikes. That is pitiful. I’d be asking for a technician to come out ASAP so I wasn’t paying for service I wasn’t receiving.

@Optus Doesn't work. Whenever I talk to a customer care at this time, they ask me to call 5G broadband help desk number in the morning..in the morning the internet works ok. Vicious cycle

@Jessee0923 Yeh I’d prefer Optus but doesn’t sound like they’re interested. So putting all my eggs in the Stan basket. But nobody can be as bad as Fox. Completely dropped the ball after all the lay offs and budget cuts.

Tried to get @telstra to upgrade my internet plan using the MyTelstraApp and Gold member support. Yep they are totally useless. Two reference numbers issued and still no change. Time to move to @optus I think

@Optus I'm sorry too but I've spoken to several customer support people on the phone directly about this and have just been told every single time to be patient and wait because there's nothing that can be done.

Genuinely physically feel like I'm on the verge of having an anxiety attack over this whole @Optus thing. 5G net hardware ordered on Weds, delivered to wrong address and returned to warehouse on Fri, and is still there 6 days later despite 2 support calls during the week.

@AFoxApc @Optus Optus got back to me via DM and said they’re aware of the issue on Samsung TVs and looking to fix the issue.

@infinitereality @stirlo Legit will take @SingtelSupport to court; for all this stress. But that would be way more stressful I think will just probably get a real network easy man just get rid of Optus honestly that is that bad it’s not worth it the amount of pain they cause? is not worth $1000/Day.

@1079marting @rodchristopher9 We get all the premier league games live on @OptusSport for thirty quid a year (or free! If you are an Optus mobile customer)

@darrenbennett76 @Telstra I switched to Telstra after being with Optus for years thinking I’d be right with “best 4G network”. I had calls drop out in CBD, no reception at the back of my house in Heathmont. Telstra support were hopeless. After two weeks I moved Vodafone and have never looked back 1/2

Hey @Optus seems like your 4g is having issues and NBN is down in Croydon area as well.

@Optus really bad NBN service in Toorak the last week !!!!

@David_Bonnici @BridieEV Luckily my partner’s mobile is on Optus (mine is Telstra) and she managed to get a signal so her permit was viewable

@Kerryne0 @7NewsMelbourne Yeah he still pissed he didn’t get the grand final that couldn’t be played anywhere else but WA I remember him saying he will cut restrictions down so you could have 60plus thousand at Optus got his nose out of joint when it went to Queensland now kick the Vic

@Optus @jdkingsford is the account holder. Incidentally, he also has issues there - which (plus my multiple devices) should be a pretty huge hint that it's not my device. Is it the account holder who needs to talk to you?

@Optus There's a big old blackspot in Bundoora, between University Hill and the ring road. It's been there months, and it's not my phone (although your support _helpfully_ insisted it was). Can it be fixed please?

@Optus what the hell is going on with the internet outage in Brighton??? 4 Days!!! It would be ok if I could get mobile reception to hot spot but unfortunately I’m with Optus so that’s no good either because your coverage at my house is garbage. 😡😡😡😡🤬🤬🤬🤬🤬🤬

@ACTINOSProject @Optus Same here 4G broadband and mobile service. I live in inner city Melbourne but still no NBN. TBH I'm waiting for 5G to rollout before NBN

@BorisOsery @gomoau Optus is so bad that in the past week it nearly caused 3 misunderstandings/ fights and at least one accusation of “making it up” re Optus not actually having any real internet. Bastards said they’d fix the next at least 10 years ++ I left in 07 it’s great. 🔋 and actual Signal

@Optus Yes. Please ask the team to update the list. I am planning to upgrade my device to a new one, and if it doesn't support VoLTE, should I go elsewhere to find devices and network providers, who do?

@EmilyHWoods That sucks. My mum’s been using mobile data for 2 weeks now and will be another week because all the technicians were busy and no one showed up on the day. Try another provider? She’s with Optus and I’m with Superloop.

@Optus .. I have a Huawei Mate 10 and it is VoLTE enabled. Why can I not access VoLTE on your network? Is it something to do with the phone not being bought from you? #VoLTE

@Optus Are there any issues regarding email? I am having trouble emails with ipad & samsung mobile.

@laurennkara I’ve been on about this for years. Even fleamantle fans try to claim they don’t boo... it comes down to the crowd percentage. If we have 60,000 at Optus, it is 90% WCE. Any noise, including booing is going to be way more obvious. But the mantra from the east is we’re all feral.

Hey .@Optus I need an email address to submit an urgent complaint to. No I do not need a form, I need an email address where I can write to from my email directly! This is an #SOS matter.

@ORDER_army @Optus @puma_oce I seem to be at some support group of order fans about to grapple with a loss. This an official thing?

Outstanding work @VodafoneAU. During a pandemic you’ve decide to charge late fees for 3 days late on one phone bill after years of custom. Any telcos looking for a new customer.. @Telstra @Optus

@Optus now i've been on the phone for half an hour, passed through 4 different teams to activate the bloody sim card. Not doing wonders for your service optus, i'm very much looking to change teams now. Terrible customer service

@Optus We've moved house and relocated our nbn service, and after being told we didn't need an nbn box at our new place, we were told to we had to wait a whole month for a new box. We've been sent a sim card and usb stick for alternative internet, now the sim card doesnt work.