Optus Outage in Arthurs Creek, Nillumbik, State of Victoria

@optus your customer service is nothing short of hopeless. Please contact me directly regarding 155897049A. Yours sincerely, annoyed customer.

@Optus once again no signal (NBN HFC) in Hampton 3181. The service the last couple of days has been horrendous

@Alain4PM @MLoParis @Joe_Hildebrand @Optus Yes I am poor

@MLoParis @Joe_Hildebrand An internet service is a personal expense, it is up to parents to pay for that, not the education department. An internet service is an affordable thing to have, for example, @optus has a Optus Prepaid Epic Data plan for $30 with 35GB of data with an expiry date of 28 day.

Life on @optus 4G home wireless. I get 20mbps down on a good day, but at any time, day or night, it can just drop out the butt like this. NBN available in my street from next month, but who knows if it’ll be any good... at least it’ll be FTTC, so that’s something.

@djaw85 @negri_thomas @ClaytonTFord @Optus @NBN_Australia @Telstra Yeah must be an Optus backhaul issue

@tomwoodau @negri_thomas @ClaytonTFord @Optus @NBN_Australia Our next-door neighbour has @Telstra an has had no issues. It’s interesting that the cable/wire issue doesn’t seem to be affecting all providers atm - just @Optus... absolutely poor customer service also

@Optus That’s all fine but it doesn’t help those who are affected with doing their job. As such I have now been forced to take an annual leave day...when we ring your customer service dept and get told there’s no issues only to check on line that there is in fact an issue makes us 😠

@negri_thomas @ClaytonTFord Likely to be just Optus' fixed backhaul, no reports of an issue with Telstra I can find, and Optus mobile data working. @Optus please provide more details of this significant outage! (ping @NBN_Australia)

@optus NBN down. Can’t log on to my Optus account. Can’t find a phone number to call Optus to find out why no NBN. #fail

@Optus once you disappoint me. Drop outs in and out of connection. If you aren’t careful you will be losing a loyal customer. Cannot get through to technical support

@Brodhe Having to go to Optus in itself is bad, let alone dealing with people

@Optus It's now 36 hours since the NBN has been down.

@Optus I have tried the troubleshooting steps numerous times. It's a network outage in my area that needs to be rectified.

@Optus 20 days and still counting. Same issue. The My Optus app is not effective for communicating this issue. Sort your shit out

@Optus yet another nbn outage in Thornbury 3071... Can I have cable back please!!

Following your instructions but sadly with poor @Optus mobile reception & poor @TPG_Telecom internet- it’s a very slow process and could have saved me a lot of time if the engineer had done an effective job in the first place...

@Optus what is going on with the internet no uploads and downloads are slow

For the first time in my life I have subscribed to a service provider and cancelled before the installation. Credit where credit’s due @Optus.

@Telstra @Optus @VodafoneAU I am a primary school teacher with five students who currently do not have home internet. I am happy to pay for the Wifi 4G USB dongles and trying to find anyone who has them in stock. Any help would be greatly appreciated. #Teacher #RemoteLearning

@Telstra my iPhone 11 order delayed for more than 5 weeks ordered via Telstra plus & still no time frame provided by Telstra customer support...iPhone 11 is delivered within 1-2 business days delay by Apple Vodafone and optus..being telstraplus gold member very unhappy.

@Optus your customer service was shote before Covid thats why i let my internet stay so bad but guess its time to get rid of your shitty service. Sorry just shitty because you provide no service #nbnfails

@Optus my ibternet is ****** but i cant get it foxed because you are not taking calls. Your customer service is shite. I dont have my optus email because i dont use it so camt get my lassword reset and so cant use the app. This is absolutely the worst customer service ever.

Got there 9:50am to be at the front of the Q now at the back and waiting 15 minutes so far. Well done @Optus shocking service

@NBN_Australia @Optus Hi. 2 weeks ago we sent this and have not had answer when a technician will around via email. We know the job the is logged, but still no service. Can the job be escalated please.

The @Optus network is unable to cope with the holiday traffic down at the South Coast right now. Hopeless service.

@Optus I've called 131344, several times. Every option ends with "our support centres are closed". Sending a DM

.@Optus home phone is down/internet is down, your 24/7 support centres are closed. Pissed off. Been a customer for most of the last 25yrs. No more. Had enough.

.@Optus internet's down & can't get through to any of your support centres are closed! Do much for 24/7 support. How can I get someone to sort this out

@Optus @optus needs to check it is not breaking the law by sending unsolicited emails I have repeated request stop and have even unsubscribed from- Im not a customer. It breaks several laws in my country so probably does in Australia.