Optus Outage Report in Arthurs Creek, Nillumbik, State of Victoria
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Arthurs Creek, State of Victoria
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Arthurs Creek and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 02: Problems at Optus
Optus is having issues since 07:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (60%)
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Phone (14%)
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Wi-fi (11%)
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E-mail (9%)
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Total Blackout (7%)
Live Outage Map Near Arthurs Creek, Nillumbik, State of Victoria
The most recent Optus outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Arthurs Creek, State of Victoria
Latest outage, problems and issue reports in Arthurs Creek and nearby locations:
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mammashark23
(@Nikkiwu8) reported
from
Melbourne, State of Victoria
@Optus Optus app service shows service unavailable!! Called to Optus put me on hold transfer me to other departments and call hung up. I want to get my Optus perks work!! This is not acceptable service!!
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TheWeed
(@GregRandall1) reported
from
Melbourne, State of Victoria
@JohnBirmingham @Telstra @Optus Oh I feel your pain. I had to organise internet with a fixed IP address for my Mum’s home security cams. She kept cancelling her internet account because “I don’t use that rubbish” and setting up new, costly phone accounts that involved cancel fees. #dayslost
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Mike Stevens
(@mikedoeslife) reported
from
Melbourne, State of Victoria
Turns out the fastest way to get service in a Telstra store is to walk in with an Optus bag in your hand
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Damien Hashemi
(@DamienHashemi) reported
from
Melbourne, State of Victoria
*******!!! @Optus you should learn something from @ThreeUK when it comes to customer service. Had problems adding credit to my UK phone before a trip. I hardly use my phone but Three whacked on 5gb for free so I wouldn’t be stressed on arrival. Legends.
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Teddy Transcendent
(@teddytranscends) reported
from
Melbourne, State of Victoria
Doing a name change with @Optus is possibly THE most humiliating of all name change experiences. I'm not a different person so please don't treat me as such.
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Sam Shearer
(@SamShearer7) reported
from
Melbourne, State of Victoria
@jewitt12 @pieman_78 Agree, is worth any slight drop in coverage. Online chat has always sorted any issues reasonably quickly as well. Recommend the Fetch box to get Optus Sport on to your box at home, is like $10 extra a month.
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Parker
(@_prkr) reported
from
Melbourne, State of Victoria
Turns on data roaming and it connects to optus... settings>data>network> @Telstra 🙏🏻
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Robyn D
(@KoparaFallsKid) reported
from
Melbourne, State of Victoria
@Pamelanicholls6 @andrewofoz @JaneCaro @Telstra I do that too, using my phone as a hotspot. But that chews through the data allowance and they (in my case Optus) don't let you have extra phone data because the internet is down. They still charge $10 a Gb for extra usage over the monthly allowance.
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Guy Incognito
(@TeamBloomart) reported
from
Melbourne, State of Victoria
@JohnBirmingham @Telstra @Optus I used to pay my dad's bigpond account (in his name, my cc direct debit deets). When he died I tried to cancel the account. Imagine how that went.
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Long Neck
(@TheOnlyLongy) reported
from
Melbourne, State of Victoria
@ktdenise @Optus No, Aussie Broadband and Mate are by far better and have a lot better customer service.
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Natatree
(@natatree) reported
from
Melbourne, State of Victoria
So you can have a look at the moment and see if you can help me with the following on the email I sent you on the phone to optus for the first time in the morning and the email from the email address is correct.....
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mammashark23
(@Nikkiwu8) reported
from
Melbourne, State of Victoria
@Optus Your technician said I wasn’t home. I was home all morning. I did not hear any knock on my door. Not even a call or message to me. And again they rescheduled on 6 May 2019. What a customer service
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mammashark23
(@Nikkiwu8) reported
from
Melbourne, State of Victoria
@Optus Your customers service is ridiculous!! I spoken with your staff on phone to book in NBN services on 16 April 2019. End up with no show, I called to find out I been told my appointment not been finalised!! They rescheduled me on 29 May 2019.!!
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David O'Brien
(@david_obrien) reported
from
Melbourne, State of Victoria
I'd love for ISPs like #Optus to be more proactive around notifying customers. Monitor your network for issues, tell me if you find one. I'm much happier if you tell me about an issue than if I have to convince 1st level support that there is an outage in your network.
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𝔾𝕙𝕠𝕤𝕥𝕀𝕟𝕋𝕙𝕖𝕄𝕒𝕔𝕙𝕚𝕟𝕖
(@AGhostMachine) reported
from
Melbourne, State of Victoria
@Optus Yup - bought some extra data and continued to use the Optus 4g to power my household. I will be sending the bill the way of Telstra if they ever try to resolved the issue :(
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Mark Hansen
(@markjbhansen) reported
from
Melbourne, State of Victoria
@Optus NBN Internet has been stuffed all day can’t get any websites fetch not working Netflix list goes on. #optus #nbn #outage
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mammashark23
(@Nikkiwu8) reported
from
Melbourne, State of Victoria
@Optus I am Optus customer and tried to book discounts HOYTS movie tickets. Website is not working
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Long Neck
(@TheOnlyLongy) reported
from
Melbourne, State of Victoria
@ktdenise @Optus Nope, we just got it installed and it was done instantly, my mate moved house with Optus, had same problem as you, changed supplier to Aussie and got it connected the next day.
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Monicasmeow🐈
(@monicasmeow) reported
from
Melbourne, State of Victoria
@mik_rosser @verbaliza That sort of makes no sense because it’s generally the gaining provider who would be at fault. So if you want to connect with Telco B for NBN it’s on Telco B. If Telco A (Optus) keep billing you that is different issue not necessarily connected to a new connection.
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Mike Stevens
(@mikedoeslife) reported
from
Melbourne, State of Victoria
@_Michelangelo__ @Optus Now see, I had TPG a while ago and hated it. Terrible connectivity, terrible customer service, tech didn't show up when I took the day off to be home for him, then wouldn't cancel my account. So, yeah. They all suck.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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The Colinputer
(@TheColinputer) reported
@Optus Hey there, I am having an issue activating the endless data. When I go into the app and go to manage data click it then click the confirmation that pops up. Once I close back out of it. It reverts back to the $10 for 1GB thing. This is happening on both iOS and Android
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CricVestigate
(@CricVestigate) reported
With India fielding an entire 11 of RHBs, it should at least help against Lyon, who avgs 36.2 v RHBs & 23.8 v LHBs. Additionally, there is no Test at the Optus Stadium in Perth, where Lyon enjoys the extra bounce. In 2 Tests & 1 FC match there, he has 21 wickets at 16. #AUSvIND
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Cameron Smith ˚
(@cameronsmith) reported
@Telstra support is beyond the worst. The website tells you to use the app, the app sends you back to the website. Might as well move to @optus how the old cable internet plans are gone.
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tomascl
(@tomascl) reported
Again!!! The damn connection, fix it!!! Since September!!!!!! Don't contract @optus 5g it is a terrible service, not reliable, constant disconnections, terrible support. I regret moving to this service.
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N1_Nasty_1
(@1Naasty) reported
I disappeared for a bit, OPTUS Australia internet has had Technical issues . We were blacked out for a couple of hours
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I call for the member to be no longer heard
(@Olfella) reported
@Optus @bcurrall80 From what I see it is the whole eastern coast having problems. Who about just letting us know when it will be fixed as it is going on for three days now!
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Anne Munsie
(@munsieanne) reported
@telstra while I have no complaints with your service I have a friend who would like to open a mobile phone account with you as she is getting no support from @optus - is housebound and would like to contact you - how does she do this via her Computer? Thank you!
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Optus
(@Optus) reported
@creativejimsez Hey Jim, there should be post match interviews and studio commentary available on Optus Sport 1, our apologies for the trouble with this. Rob
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Lahiru Paranamana
(@parana_man) reported
@tickertvau @Optus Nope not true. All services down in Epping NSW.
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Huixin
(@Huixin980824390) reported
@Optus Hi Optus, I have a problem when logging in my account. My email address is not verified and I also forget my password, so I can’t log in my account successfully and I don’t know what should I do.