Optus Outage in Austins Ferry, Glenorchy, State of Tasmania

@Huawei_Europe Years ago #Optus have me a @Huawei loaner mobile phone while mine was sent off for repairs. It was the worst piece of junk I'd ever come across. I gave it back and bought myself a cheap, far superior @NokiaMobile . #Rubbish

Well I think I'll be staying with Telstra after all, after the garbage customer service I've received from @Optus this week. #notimpressed As a customer service rep myself, I know the value of good service. That ain't it, chief.

@OptusSport We'd love to enjoy @OptusSport however our @Optus nbn is down for 24-48 hours 👍

@Optus @NBN_Australia Currently on hold to Optus & online chat. We’ve been told the relocation request we put in doesn’t exist, even though it is in multiple chat threads with Optus who said they’d arrange this. They recognised that our service was previously working, just not with the speed boost WTF

@NBN_Australia An update: called @Optus who transferred us to @NBN_Australia who then told us that there is an outage in the Sandy Bay (Tasmania) area and that the internet would be on in 4 hours (9pm last night). 9pm has been and gone. Standard troubleshooting, eg reboot hardware, etc & nada!

Try to cancel my @Optus TV. Told I can't do it online and have to call. Call to cancel. Told I have to do it myself. Explain I can't and have been told to call. Told I will be transferred to right department. Transferred to completely different company. Pathetic

@hugh_woods Sorry to hear about the issues you're having with the My Optus App. I've tagged this to be reviewed by the relevant teams as feedback. I'd also recommend sending this through directly in the app via More > Feedback so our app development team can investigate - Nard

Anyone else have streaming issues with Optus Sport? Keeps buffering intermittently, usually right when a ball is swung into the box 😡.

Only 1 bar of service in Ballarat @Optus. How is this possible?

How on earth do I have 1 bar of service in the middle of a regional city @Optus? #Ballarst Not good enough.

@Optus @goodyafl The messaging in the app never works for me either

@Optus hey team is there a better way to talk to you about something rather than through the chat function in the app, which never seems to work, and I get asked the same question 5 times by 5 different consultants because they don’t read the full message thread?

@Optus @TimeOutBeats Nah, I find it harder to talk on the phone with the support team. They are based overseas and don’t seem to understand me half the time or vice versa. Could we maybe move the support team to Australia and give jobs to the Australian people, it would help our country so much.

@FL1NTS @Optus Don’t you hate when they try to tell you how they understand and how sorry they are but then they don’t help you after that.

@whoozqueen @Optus Optus mobile usually works great for me, depending where I am. But their home broadband services are dreadful, they need to fix it up or stop charging us.

@Optus why does my internet cut out when it rains? It’s been happening for ages now.