Optus Outage Report in Austins Ferry, Glenorchy, State of Tasmania

@Adelaid_H Oh **** that's nuts. I work at Optus and all the pros are listed as backorder atm

@Optus @mytribeof55555 You need to **** them off, their incompetence is next level

@Optus Can someone from Optus Australia please assist me with an ongoing issue. I'm WFH and continue to loose internet.

@Optus @NBN_Australia Currently on hold to Optus & online chat. We’ve been told the relocation request we put in doesn’t exist, even though it is in multiple chat threads with Optus who said they’d arrange this. They recognised that our service was previously working, just not with the speed boost WTF

@OptusSport We'd love to enjoy @OptusSport however our @Optus nbn is down for 24-48 hours 👍

@NBN_Australia An update: called @Optus who transferred us to @NBN_Australia who then told us that there is an outage in the Sandy Bay (Tasmania) area and that the internet would be on in 4 hours (9pm last night). 9pm has been and gone. Standard troubleshooting, eg reboot hardware, etc & nada!

Well I think I'll be staying with Telstra after all, after the garbage customer service I've received from @Optus this week. #notimpressed As a customer service rep myself, I know the value of good service. That ain't it, chief.

@Huawei_Europe Years ago #Optus have me a @Huawei loaner mobile phone while mine was sent off for repairs. It was the worst piece of junk I'd ever come across. I gave it back and bought myself a cheap, far superior @NokiaMobile . #Rubbish

@Optus suggests using @VicRoads website to submit a block on yr driving licence if it was in the data breach. Mmmm don’t think so…that’s how this trouble started in the first place. #OptusHack #OptusDataBreach

@RiddelCath @VictorDominello Agree. The card number hasn’t been compromised anyway. Optus didn’t retain it. So it’s a useless solution to change something the hackers don’t have.

@Optus I’ve been chatting and calling your customer service for more than 2 hours already. My phone has no service since yesterday and the credit is running! How long are you going to disappoint your customers?! #incompetent

@mjrowland68 @BreakfastNews I have had NO communication from Optus. Nor has anyone else in the family. Very bad communication.

@noplaceforsheep Federal government should be paying because they caused the problem by requiring 100 points of ID to get a ******* telephone service! Just wait, it won't be just Optus.

With this Optus hack, I hope the board knows that us customers haven't gone through our five stages yet. So I hope they're ready and if whats floating around the twitterverse is true, the person that made the call needs to step down

@VictorDominello Also I’m no longer an Optus customer - so will they reimburse me?! They gave away my details and seem to be confused about whether they care or not as I can’t get a clear answer out of anyone.

@ClareONeilMP WTF are Optus even doing with people's Medicare information.

Trying to cancel a 14 year old #optus number and they are going to charge me an cancellation fee - this week of all weeks optus .@optus anyway, you have to go through 2 wait times to cancel your phone.

The obvious solution to needing to update drivers license due to the Optus security incident is to change your address thereby modifying one piece of data those wanting to conduct Id theft need. </sarcasm>