Optus outages and service status in Austins Ferry, Tasmania
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Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Austins Ferry, including 0 direct reports.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Austins Ferry, Tasmania
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Austins Ferry, Tasmania and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Austins Ferry, Tasmania
The most recent Optus outage reports came from the following cities: Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Hobart
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Total Blackout | 1 month ago |
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Hobart
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Phone | 4 months ago |
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Hobart
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Phone | 8 months ago |
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Hobart
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Phone | 11 months ago |
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Optus Issues Reports Near Austins Ferry, Tasmania
Latest outage, problems and issue reports in Austins Ferry and nearby locations:
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Stickers (@stickers52) reported from Hobart, Tasmania@Optus @mytribeof55555 You need to **** them off, their incompetence is next level
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SheNoob 🇦🇺🏳️🌈 | Bad Luck Charms 😏 (@She_Noob_) reported from Hobart, TasmaniaWell I think I'll be staying with Telstra after all, after the garbage customer service I've received from @Optus this week. #notimpressed As a customer service rep myself, I know the value of good service. That ain't it, chief.
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Ollie Roberts (@ollie_bo) reported from Hobart, Tasmania@NBN_Australia An update: called @Optus who transferred us to @NBN_Australia who then told us that there is an outage in the Sandy Bay (Tasmania) area and that the internet would be on in 4 hours (9pm last night). 9pm has been and gone. Standard troubleshooting, eg reboot hardware, etc & nada!
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Ivan Cunningham (@ivanjcunningham) reported from Hobart, Tasmania@Optus Can someone from Optus Australia please assist me with an ongoing issue. I'm WFH and continue to loose internet.
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Littlemrpotatohead (@LilMrPotatoHead) reported from Hobart, Tasmania@OptusSport We'd love to enjoy @OptusSport however our @Optus nbn is down for 24-48 hours 👍
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Ollie Roberts (@ollie_bo) reported from Hobart, Tasmania@Optus @NBN_Australia Currently on hold to Optus & online chat. We’ve been told the relocation request we put in doesn’t exist, even though it is in multiple chat threads with Optus who said they’d arrange this. They recognised that our service was previously working, just not with the speed boost WTF
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Countess 🍸 (@CountessAu) reported from Hobart, Tasmania@Huawei_Europe Years ago #Optus have me a @Huawei loaner mobile phone while mine was sent off for repairs. It was the worst piece of junk I'd ever come across. I gave it back and bought myself a cheap, far superior @NokiaMobile . #Rubbish
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Chris Paul's #1 Fan (@BrisketInTexas) reported from Hobart, Tasmania@Adelaid_H Oh **** that's nuts. I work at Optus and all the pros are listed as backorder atm
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Tanya (@wade396) reported@optus_help can’t sign in to Optus Webmail every month what is going on now
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آســــᷦــᷧــᷤــⷶـــاز (@sjq_76) reported@TheBarmyArmy I have never seen such an ugly stadium before. MCG and Optus are 1000 times better than this ground.
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Benjamin Bavea (@BBavea) reported@KendallJenner Optus struggles to cover here too. It isn't as bad as Vodafone, but it doesn't seem to have any better signal than Telstra & they're like double the price. It's in the small hours of the morning when signal drops. One NBN fibre connection between 150 struggles.
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Juan Calderon (@JuanCal41039133) reported@optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.
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Oscunt Piastri Stan (@simplecrackers3) reported@LeagueScenePod @BulldogRitchie Thought PVL would want it at Optus to **** on the AFL again
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Debra Anne (@Debra_Creations) reportedHey @Optus @optus_help I've been told I need to come here to get help. No mobile data, internet, can't send or receive mms texts. 4 hours 3 Optus humans couldn't help Friday night. They lodged a case. Ask a few more questions. Day 5 no resolution yet. No service is not cool
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LifeWithBeard™ (@ayyyitspete) reported@mikjcal @kpmuddle @Mr_Fanta_Pants Voda did a network sharing deal with Optus so they get all of Optus' rural coverage & Optus gets access to Voda's towers & fibre in areas Optus don't have a presence to install their radio gear and build out their network. Optus does very well vs Telstra in regional these days.
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ACCAN (@ACCAN_AU) reportedAnother #TripleZero failure has been reported. @newscomauHQ reported a nationwide Optus #outage yesterday where calls to 000 did not connect. Australians should not have to accept “intermittent issues” as normal. We need enforceable reliability standards and better regulation.
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Sriram Narayanarao (@Sriramcse31) reportedCustomer care asked me to recharge roaming packs, validity packs, and top-ups, but none work because the SIM cannot connect to any network here (Telstra, Optus, Vodafone AU).
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Nina Nikolic 💫 Kerri (@kidkerrigan) reported@DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?