Optus Outage Report in Ballam Park, Frankston, State of Victoria

@VicRoads @VicGovDoT Just change the license numbers please and issue new ones. And charge that back to Optus thanks.

@Telstra What kind of offers you got for @optus customers who were hacked? #OptusHack Been a loyal customer 12 years (3 x phones). Jumping ship coz it can happen again.

@nadinevoncohen @patrickkeneally Only contact I've had from Optus has been apologies for our NBN dropping out. Which is roughly about ten times a day. But hey, who could have foreseen the copper technology solution not being up to the job?

I think better wording is needed for the #optus incident. My understanding is that it wasn’t a hack, it wasn’t a breach, nor an attack & that the data was leaked through incompetence. I’m still reading articles about it mentioning terms such as “firewall” in ways implying a hack.

@Amata_georgeii @Optus Yeah I’m gonna try reissue my DL number and cancel my Passport so they don’t connect to anything. Other than that it’s a mess

@Amata_georgeii @Optus The number isn’t so much of an issue, it’s the rest of the information that got leaked. I’m changing because this is the second security breach they’ve had and this one is exceptionally bad.

@DrKate_Miller @emmaandollie @Optus I’m an ex customer from 2 years ago and my data was in the hack. What should I ask for as compensation?

@KateMannell As an Optus customer I’ve received their alert email but dunno what I as an individual could do 🥲

@cokeefe9 @Raf_Epstein @9NewsAUS They can do whatever they want, if I anybody is hacked it’s insurance issue between the bank and Optus

@vicroads please change your rules re licence replacement. Optus customers should not have to wait for a fraud to occur to be allowed to change their driver’s licences! It’s bad enough to have the data breach. @DanielAndrewsMP @Optus 1/2

If you are, or if you hypothetically would have been, an Optus customer, how worried about the data breach are you?

Watching the news I was reminded how in May I was on a road trip through country Victoria. I was given **** cause my phone didn’t have signal, and I had to beg to hotspot for a bit. “Just go with Optus” one said - well, I’m glad I ignored that advice and stayed with Vodafone🤭

Biggest surprise about @Optus disaster is they had customers. Poor support, woeful service. I took them to ombudsman twice about 11/12 years ago. They couldn't re-establish my phone connections for TWO MONTHS despite a simple word in code change as a fix. #PayCompensationOptus

I take my Optus email is part of the data hack given the **** emails and sms that have risen significantly in the past 48 hours

Why should Optus pay fines? If you’re a customer, maybe retrospectively pay higher bills and ask for assurances and guarantee.They just did what any shareholder-driven multinational is actually tasked with doing.

@OccupyMyGov Optus is already a pejorative here at Our House “oh no my phone has gone all optus’y” @infinitereality hopefully an actual isP or someone who can deploy a real network can take over once ACCC are done. False “5G” and “internet” ads 🤥 LYINN.

@seemsforever Yeah, I've been the information risk owner of large, externally facing systems like this and it's the nightmare situation. But reading how the hack was done, it's crazy that Optus didn't know about this vulnerability, or if they did and didn't fix it....😬

@SammySatine As an Optus customer I am worried .. but I can change passwords and cancel things if I must and put blocks on all things

@alisoncroggon As I am also an Optus customer I await..

@me_dc Yep me too! I haven’t been an Optus customer for 2 years!

@Brodhe I’ve seen multiple TikTok’s of people who are having credit card transactions appear they did not perform. Lots of talk that the breach included financials and Optus is hiding this… I’m not an Optus customer but I don’t think these sorts of messages from banks are a bad thing.

@DanielAndrewsMP @Optus there is a bigger problem than you realise Daniel pensioners have to show this company birth certificate, bank card, Medicare card, pension cards, that I believe is a big boo boo, Oh and by the way they took all of my husbands details

@tonyvaneyk @Optus Oh crap, that’s not good.

@Optus @RunnerSA18 Make that 24 hours now on you 24/7 message app and NOTHING. Nothing after multiple phone calls either. Truly atrocious service. Optus service what an oxymoron.

@domknight @Optus I haven’t been an Optus customer for two and a half years. So I was appalled to get the email. Why were they storing the data of people no longer their customers?

Will the FBI find Optus STUPID like me ? @RNBreakfast #DataExposed #DataGarbageTip #OptusDataBreach

@eberhardzz @Optus they have so many managers & executives, surely they could help out on the phones

OK @AlboMP, stob being a halfway house man on the @Optus saga. Actions required: Fast tracked govt supported emergency facility to replace passports, driving licenses and medicare cards etc for the breached. Prepare the invoice for costs and send it to Optus. Do it today.

@VictorDominello @VictorDominello a reminder that for 99.9% of Optus customers the card number was never stolen. Your big idea to change the card number (which wasn’t breached) but not the licence number (which was breached) is bad policy and will cause complacency without lowering risk profiles

@allyjfoster re former optus customer article. I assume you have checked that this person isn't a customer of one of the many retailers who use the optus network?