Optus Outage Report in Black Springs, Yarra Ranges, State of Victoria
Problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Black Springs, State of Victoria
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Black Springs and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 03: Problems at Optus
Optus is having issues since 11:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (71%)
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Phone (10%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (5%)
Live Outage Map Near Black Springs, Yarra Ranges, State of Victoria
The most recent Optus outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Black Springs, State of Victoria
Latest outage, problems and issue reports in Black Springs and nearby locations:
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Steve Scicluna
(@stevescicluna) reported
from
Melbourne, State of Victoria
@phbarratt You must have had terrible Optus cable. I get close to 100 Mbps. I’m in no hurry to switch to NBN delivered via Telstra’s cable.
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Mark Farrelly
(@MFarrellyphoto) reported
from
Melbourne, State of Victoria
Funny I just realized that customer service is complaining on social media.m and waiting for them to get back to you. @Optus
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brooksieg
(@brooksieg) reported
from
Melbourne, State of Victoria
@Optus @OptusSport Deleting and downloading app again worked. Weird issue. Thx.
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Paul Montgomery
(@m0nty) reported
from
Melbourne, State of Victoria
Ho hum, another weekend, another @Optus cable outage. Plus I can’t get my mobile hotspot to work. Suboptimal.
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Vap0urz
(@vap0urz) reported
from
Melbourne, State of Victoria
Can’t wait to get rid of @Optus as my internet provider... Terrible just terrible
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chiefpad
(@chiefpad) reported
from
Melbourne, State of Victoria
There has been an @optus outage in 3109 for the last THREE DAYS and the only status being reported is "under investigation". Pull your finger out. Maybe also have enough staff on hand during long weekends to at least find out what is actually wrong.
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Thomas Bailey
(@mr_thomas_bee) reported
from
Melbourne, State of Victoria
.@masterchefau Optus Stadium is less than two years old and is named after a telecom company with irritating commercials and spotty service. Let’s just say it isn’t necessarily ‘hallowed ground’.
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Rob Findlay
(@robfindlay) reported
from
Melbourne, State of Victoria
@Optus Internet at my place is non existent and I can’t even get onto your support team
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Trung Ly
(@Trung2013) reported
from
Melbourne, State of Victoria
Dear #optus 4G network please improve your internet traffic and speed before going to 5G network.
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Paul Maric
(@PaulMaric) reported
from
Melbourne, State of Victoria
@trevorlong @Telstra ...I wouldn’t have the same confidence with an Optus or Vodafone service.
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Brett Schewitz
(@SchweppsRocka) reported
from
Melbourne, State of Victoria
@Optus our two business emails have been down for 5 days. Made multiple calls. No one has helped. Next one is to the ombudsman. Please sort immediately.
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Brett Schewitz
(@SchweppsRocka) reported
from
Melbourne, State of Victoria
@Optus I DM’d you 3 hours ago. Email still down. Please urgently address.
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Baethan Mullen
(@BaethanEnergy) reported
from
Melbourne, State of Victoria
@Telstra That I (and every other Telstra customer at the game) experiences congestion is self evident. My question was why the so-called “premium” network seems to have the worst experience of this. Other networks (@Optus and even @VodafoneAU) are more useable at these events.
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David Williamson
(@dwilliamson931) reported
from
Melbourne, State of Victoria
I had my mobile with Telstra but had reception issues at my house as it's an old tower the network uses. They wanted to install an antenna at my cost. I changed to Optus and no problems
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Eileen B Kenny
(@eileen_1956) reported
from
Melbourne, State of Victoria
@NBN_Australia ❌❌ Big crosses 4 u. No internet for 5 weeks; no solution for 5 weeks. A lot of blame & being thrown backwards & 4wards between Optus & you. Family dependent on me having a l/line as on emergency alarm. ❌❌
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John Thomopoulos
(@flop1971) reported
from
Melbourne, State of Victoria
Hi Phone service suspended after being told by @Optus team member Perry on Friday 31 May 19 account is in credit and next bill due 11 June 19 Not good enough and no customer service by this international company, it seems they forget they have customers to look after #nothappy
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Eileen B Kenny
(@eileen_1956) reported
from
Melbourne, State of Victoria
@Optus ❌❌ Big crosses 4 u. No internet for 5 weeks; no solution for 5 weeks. A lot of blame & being thrown backwards & 4wards. Family dependent on me having a l/line as on emergency alarm. ❌❌
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lesposen
(@lesposen) reported
from
Melbourne, State of Victoria
@playswithf1re @NickRossTech @R_Chirgwin @gordon_j To be sure. I need something for my awful 3G/4G cell tower issue where I am mostly getting SOS level signals… I’m right in the middle of an area where three towers don’t overlap. Have to use wifi calling. When the modem goes down every few days (Optus NBN) I go into a comms hole
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Bron Flutterby
(@BFlutterby) reported
from
Melbourne, State of Victoria
@Optus we are eagerly awaiting the internet and landline phone to be working here in Upwey 3158 We rang this morning and we're told could be 24-48 hours.. with no explanation.. just an 'outage across Victoria'
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Daniel Cherny 📰
(@DanielCherny) reported
from
Melbourne, State of Victoria
The overlooked issue in this whole Matt Guelfi thing is that you can’t get an Uber from Optus Stadium.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Acting Alone
(@Acting_Alone) reported
@Optus @IsaacsonMarie If a press release was the quickest way of informing ALL your existing and former customers, why was an email telling me my ID was stolen the first ime I'd heard of the incident?
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Sheena Nichols
(@NicholsSheena) reported
@shirazshaz13 @Optus Ffs! I was worried about my parents as current customers and now I have to worry about my ID as a former customer. 🤬
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💧Busty-merc 🇦🇺🇺🇦🇺🇸🇸🇪🏳️🌈🇬🇧🇫🇮🇵🇱
(@bustymerc) reported
@Urchin_LMS @ian_ianm8349 @PeterTOWNSV1LLE You probably won’t know for a while. Maybe not even this year. Which means you’ll end having to pay for a service that monitors your credit rating & applications. This is something Optus should now offer free to all those affected. It’s not cheap.
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Sapphicographer 🏳️🌈🇦🇺
(@r4dhx) reported
@clarkes @lesstenny @Optus If the data was stored on the same server though, it's possible it was taken. It comes down to how much you trust their integrity vs their desire for damage control/prevent widespread panic
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isha leigh
(@isha_leigh) reported
@Jeremy_Kirk Interesting - looks like I’d be in the second quoted range and Optus customer service said it didn’t appear that I was impacted. At a guess they’re still working on flagging accounts (sequentially?).
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Acting Alone
(@Acting_Alone) reported
@Optus @IsaacsonMarie If a press release was the quickest way of informing ALL your existing and former customers, why was an email telling me my ID was stolen the first time I'd heard of the incident?
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SWF_946
(@SWF_946) reported
@agarner Optus have failed to keep accurate customer records for the last few years. Not sure if this is due to outsourcing IT or incompetent management or both. I've been struggling with them to fix my info, but they all seem to have no idea!
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Dane Trethowan
(@grtdane) reported
@GQuattromani And Optus still haven’t fixed the 3G outage in the Chatswood area as far as I know, been over a month now.
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Jacky Chan
(@hangsomeboy2002) reported
@Optus I received your notification of data breach including my ID at close to 11 PM (not a really good time for important email but I still read it anyway) Contacted online support and they said my ID is not breached? Why is it different than the email?
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🇦🇺MyHusbandThinksImSecty
(@EndLivExport) reported
@PeterTOWNSV1LLE Shocking that this happened in the first place. You would think it would be a priority to invest in cyber security, obviously it is not important and profit is. I’m with Telstra but I feel for all those who are an Optus customer.