Optus Outage Report in Brisbane, Queensland
Why is my Optus service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Brisbane come from postal codes 4000 , 4006 , 4101 , 4034 , 4170 , 4066 , 4110 and 4075 .
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
Problems in the last 24 hours in Brisbane, Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
- Internet (37%)
- Phone (30%)
- E-mail (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- TV (1%)
Live Outage Map Near Brisbane, Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Phone | 10 hours ago |
|
Brisbane
|
Wi-fi | 5 days ago |
|
Brisbane
|
Phone | 5 days ago |
|
Brisbane
|
Phone | 6 days ago |
|
Brisbane
|
Phone | 8 days ago |
|
Brisbane
|
Phone | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Xiang Li 李翔 (@Dr_Xiang_Li) reported from Brisbane, Queensland@martinalexsmith @TWBredy Jealous，locked in for another 6 month with this optus ADSL service...
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Xiang Li 李翔 (@Dr_Xiang_Li) reported from Brisbane, Queensland@TWBredy @martinalexsmith ...... OPTUS so slow
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Lachie (@lachgriffiths) reported from Brisbane, Queensland@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.
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Paypont (@paypontAU) reported from Brisbane, Queensland@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.
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@Better4Brisbane (@Better4Brisbane) reported from Brisbane, Queensland@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra
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Neil Maddison (@neilmaddo10) reported from Brisbane, Queensland@Optus @Optus service is going down... must be a World Cup soon.
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Paypont (@paypontAU) reported from Brisbane, Queensland@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.
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Neil Maddison (@neilmaddo10) reported from Brisbane, QueenslandTrying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.
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Janelsa Ouma (@JanelsaOuma) reported from Brisbane, QueenslandCannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋
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Sam (@samf_66) reported from Brisbane, Queensland@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted check the connection on the street. Farcical!
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Politic@l Spinner (@LesStonehouse) reported from Brisbane, Queensland@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN
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MurfasaurusRex (@dansheps_) reported from Brisbane, Queensland@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.
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Michael Cooper (@MCooperAus) reported from Brisbane, Queensland@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout
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David (@Dnball62) reported from Brisbane, Queensland@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!
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Paypont (@paypontAU) reported from Brisbane, Queensland@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.
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Cat Spalding (@cat_spalding) reported from Brisbane, Queensland@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.
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Hilly73 (@hillyshoist) reported from Brisbane, QueenslandIf your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here
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Sam (@samf_66) reported from Brisbane, Queensland@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted to check the connection on the street. Farcical!
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Brett Turville (@Tur71e) reported from Brisbane, Queensland@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet
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Dave Holmes 🇦🇺🇬🇧 (@CrayonANZ) reported from Brisbane, Queensland@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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matty 🏳️🌈🇦🇺 (@mattRan) reportedWhat do I mean? Telstra and Optus, overwhelmingly, have no record or status system that gives them status on *most* of their copper networks. They know that it’s broken, susceptible to water logging and damage, but they don’t have any way of knowing exactly where these areas are.
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TrudyH (@Todayin2020) reported@Telstra you're f'n kidding me! 10 days since a number port request submitted. Y'day customer service tells me to get the details off Optus. I call telstra today with the details & the person tells me it's not their issue. Goes off to talk to someone & call gets cut off! Fuming!
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Charbel (@charbelissa_) reported@Optus Cool story Harrison. I’m glad 30 years of loyalty is irrelevant. And you’d rather we cut ties with Optus rather than fix a simple problem.
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Andrew Smith (@DeSchmidtty) reported@Optus Hi there Optus. Hav been trying to cancel a service now for more than two months. An IT error (at your end) is preventing this. Still being billed! Currently making contact for the 13th time to try to fix this. Any chance of a resolution?
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Richard Edwards (@richardmelb05) reportedOh great I’m getting Optus service restrictions messages and emails for a $475 debt that I can’t pay to avoid restrictions. I don’t have that amount of money. I can’t get anymore bill extensions.
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Obster (@AdamOb1) reported@Optus I have tried to cancel a plan with you twice now once in store and was refused, once on optus chat via myaccount 4 days ago was told I would receive an Email within 24 hours confirming cancellation and still nothing, what do I actually have to do to get my plan cancelled!?
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Harry Anderson (@hrryndrsn) reported@Optus I tried to cancel through the soul crushingly bad @optus "customer support" "instant" Chat, the agent there sent me an info form that that wouldnt open. The agent had no idea how to fix it lmao #OptusSport
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Optus (@Optus) reported@nicrankin If you could please send your order number over to our 24/7 support on the Optus App, we will run some checks and follow up to advise in the best possible way -Quade
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Harry Anderson (@hrryndrsn) reported@Optus Thanks for the reply @optus lol. Honestly just feel bad for the employees LMAO. Its all going in a TIO complaint i guess sigh.
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Harry Anderson (@hrryndrsn) reported@Optus Finally after 20min the "business specialist" picked up a landline phone from 1991 and dialed the Philippines assuring me "these guys are the only ones who can cancel your service". Wow @Optus it's shockingly bad, you've lost a customer for life.