Optus Outage in Bywong, Palerang, State of New South Wales

@Optus I had two wireless broadband plans and as soon as I terminate one my speeds slow to under 1mb/s. Been two weeks with no solution from your tech support.

@Optus NBN down this morning. Website reports no issues at 2911.

I do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH

hello @Optus i am network-less atm what happened

@allaningleton @Optus Surely someone working there would see how completely stupid that is and take it back, complete crooks mate, phone company’s these days are a nightmare to deal with

@NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.

Damn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau

@Optus is there any problems with the network in the ACT. Its very, very slow tonight

Nothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.

@RedFiddler Yep pretty good deal. Don’t have too many problems with them. Partner is with Optus and does nothing but complain.

@Optus get your f#cking sh#t together and fix digital access in #FranklinACT right now unless you want a whole world of media pain directed your way real soon. Namaste @TimShawTweets @2CC

@yodaberg @Optus I’ve had alot of problems with them lately & the only thing that worked was going into a store. Chat is probably the next most helpful & you can get a transcript of what they’ve promised to action.

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

You just have to love @Optus. 2nd time in a few months they have cancelled our work email. Whole account system is attached to it. No warning. Just cancelled. Thousands of dollars at a stake. Service response, ‘nothing we can do’.

@Optus I cancelled my Optus adsl connection at the end of January after significant problems and more than a week without service & now I’ve had my previous direct debit used to take funds out on 17 February. There is no end to the terrible service by optus.

Why am I not surprised it’s this hard to cancel my @Optus broadband account after they told me my ADSL connection had been cut, with no notification.

@Optus I really need you guys to come to my place and fix the damn internet. I have already sent a report thing but nothings been done. My phone is saying 4g but it’s dial up speeds

@Optus please review your customer service and messaging system. It shouldn’t take over an hour and 4 different teams to cancel one internet service.

Wtf is up with Optus data today

@amaysimAU hi there, we are entering day 3 with no phone service, Optus says they're working on a tower in the area (Mortdale NSW 2223) can you shed any light on this??

@Optus can you please help me understand how a preorder made at 11:03 PM on 16th Oct becomes a backorder.?

@Optus I have no mobile service in Chermside QLD currently. Is there a local issue pls and an expected time of resolution? Thanks

@kbrspace @Optus @kbrspace not sure if you have ever encountered connection difficulties to internet and had to call yr call centre but we have and it’s not a pleasant experience, 2 weeks now of going round in circles. Would be very grateful if someone competent could contact us to fix problems

@MissMazyGG This way we'll be able to take a closer look at your service and review any notes left on your account by your local Optus store and other teams (2/2) - Ness

@MissMazyGG @Optus Just lodge a TIO complaint, that'll get it resolved.

@Optus I want to speak to someone in IT in Australia. Your local store can't help me any more because everything they've done, hasn't been fixed on your end. This has been going on since MAY. MMMAAAAAAAYYY. Don't make me go back to Telstra.