Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 12/07/2025 11:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Phone (12%)

    Phone (12%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • baoyusi Claire Jacinta B🍩yce 包玉思 (@baoyusi) reported

    @masericha @albericie @Optus Me too. Twice for the same problem. As I said to the person who was there to put the flames out "All that was needed was to key in ACTIVE ". She said yes. It took 3 months of no home phone or mobile. I had to go and find a public phone to call them.

  • jenvitoria24 Jen Wills (@jenvitoria24) reported

    @albericie @Optus These things take about an hour of multiple calls between each department, over several days before they finally find the right person to contact, who will then accidently hang up and the process starts all over again. Enjoy.

  • diveinnow Sean Heffernan (@diveinnow) reported

    @albericie @Optus If you pay via credit card, cancel it and get a new one that they won’t have details of...

  • kshivana Kayla Shivana | Cruelty-Free Blogger (@kshivana) reported

    @Optus I've been having internet connection problems for days now. What is going on? I can't rely on my data 24/7.

  • BillyBeeDub Bill Bee-Dub. (@BillyBeeDub) reported

    @albericie @Optus I have really disliked any interaction I have had with Optus. Once you're up and running, they're fine but heaven forbid you need to relocate or you have a technical difficulty. That's when you get taken down into their nasty little hall of broken mirrors.

  • JSAustralia TotallyObjective (@JSAustralia) reported

    @albericie @Optus 25m? Guess what I was on live Chat with Telstra for more than 3 months to sort out a billing issue

  • AAAAuto655 AAA Automotive (@AAAAuto655) reported

    @Optus Why can't we get anyone to help out. How can they not find an account number when we pay that bill? Maybe we should stop paying it if it doesn't exist? #telecommunicationombudsman is next contact

  • bobby_ellen Bobby (@bobby_ellen) reported

    @Optus Hi Serena, not your fault! Honestly at this point I’m just waiting for my contract to end and ripping because it’s not worth the headache. I can’t imagine how frustrating it is to be customer facing and dealing with the blowback from such an awful@website experience.

  • emwijessie Jessiemac 🏁 (@emwijessie) reported

    @albericie @DebCansdell @Optus These people work for peanuts. They are given a script and have to stick to it or they will lose their jobs. Concentrate on giving Optus **** but leave those poor bastards in Manila out of it.

  • patsymarshall50 Patricia Marshall (@patsymarshall50) reported

    @rhysam @Optus It is hideous, I know. Always end up screaming down the phone.