Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 01/16/2026 01:30

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • ladytimeoin Keira (@ladytimeoin) reported

    Looks like my husband and I weren't in the group of customers that had ID numbers leaked. I still don't feel comfortable staying on as an Optus customer. I've had issues with coverage and this is the last straw. I just need to get out of the device contract (12m+ left or $400)

  • Kitty97676872 😺 kitty (@Kitty97676872) reported

    @7NewsBrisbane @Optus @JoelDry7 I wonder what they would do to these scumbag hackers if it happened in America or China or North Korea or Bali? Maybe jailed for life or worse!. This is Australia. THE SUCKER COUNTRY! Our leaders are crap and so are OPTUS. We have been easy pickings for yrs!I I curse you hackers!

  • JohnOSullivan36 John O’Sullivan 🌻🌻🌻🌻🌻🌻🌻🌻🤔🤔🌏🌈🌈 (@JohnOSullivan36) reported

    @peri_denton @2Georgies well i guess Optus could issue bank cheques …

  • Miss_Mel_Smith Mel Smith (@Miss_Mel_Smith) reported

    @Optus i am a former customer caught up in the data breach. I can’t log into the app to use chat due to being a former customer (not current). I need to use the app/chat options to communicate. Please advise how to do this without a login?

  • corduroy Joshua McKinnon (@corduroy) reported

    @serpent_roots I’m going to give them a try, to test the reception issue, using a second line on my phone. I’ve now been burned by Telstra and Optus, I’d like to avoid going back to Telstra if I can.

  • HollyBrewster95 Holly Brewster (@HollyBrewster95) reported

    @Optus unable to access messaging support via the app or the website for the past 24+ hours.

  • Azza08870765 Azza (@Azza08870765) reported

    @7NewsAustralia @Optus Wake up Australia. NSW Service and Centrelink have all had multiple cyber security breaches in the last 2 years. The same places that refuse cash purchases. This is no accident. Go digital free!

  • ayesveebee ASVB (@ayesveebee) reported

    @sallyrugg I haven't received any communication from @Optus whatsoever since this happened. Nothing to inform of the breach, no customer-wide apology, no updates, no text message, no email. Apart from my September bill...

  • _nich Nich Young (@_nich) reported

    @CraigWtweets Let’s be fair, Australians are being stollen from through scams all the time and despite Optus making it much worse the advice from the government remains, don’t click bad links and if your id is stolen please advise us for statistical purposes. We are not a decent society

  • jacobpittolo Jacob Pittolo (@jacobpittolo) reported

    Everyone I see sharing their “you got hacked bad” Optus texts also has HUNDREDS of unread text messages. How?? How does anyone have maybe more than 5 unread texts?