Optus

Optus Outage Report in Cairns, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 01/17/2026 01:40

January 17: Problems at Optus

Optus is having issues since 12:00 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • jayystanlee WorldWideNews (@jayystanlee) reported

    OPTUS...i ask wheres gladys? this is becoming a very bad look

  • peterke60628957 peter kenny (@peterke60628957) reported

    @JoshButler @BelindaJones68 Then **** ‘em - threaten revoking their telecoms carrier licence. Hit Optus where it hurts.

  • BarbMuin Barb Muin (@BarbMuin) reported

    @LaurenHLoz @Optus I’m so disgusted in the way Optus has handled this. Absolutely zero customer support. My question is how do I terminate my contract with them without having to pay it out ???

  • call_me_tomasso Tom Osborn PhD, FRSA. (@call_me_tomasso) reported

    Cybersecurity fail from both Optus AND Service NSW.

  • BMDD10 Brandon (@BMDD10) reported

    @SarkySage2 Poor Qaren doesn’t know when she’s down. Optus, and today also hanging Australian citizens out to dry.

  • kelseyvh @kelseyvh (@kelseyvh) reported from Melbourne, State of Victoria

    Hey @Optus I’m having nbn service issues. Your online messaging service is not responding. You network status page says “under investigation” and has said that for three days. I’ve sent you a DM but no response there either.

  • needs_holiday holiday vibes (@needs_holiday) reported

    @karenandrewsmp Didnt you have legislative power for near a decade to be proactive in this space? Why is optus not caught as a critical service provider

  • Sulphurcocky1 Sulphurcocky (@Sulphurcocky1) reported

    .@Optus I was a past customer, but chruned when you cut the 4G frequencies in my area without notice. I've ditched the DATA Sim and changed my email address How will you notify me if my data was hacked/stolen ? #ausgov #auspol #ausbiz Digital Insanity, Analog Reality !

  • GHellbitches 🅶🅾🆃🅾 🅷🅴🅻🅻🅱🅸🆃🅲🅷🅴🆂 (@GHellbitches) reported

    So @optus and @ServiceNSW are saying that both card and license number need to be breached for there to be an issue. I just signed up to an online finance service and they only require licence number. Think you both need to stop lying to the public.

  • Celestialclear Sheriden Nelson (@Celestialclear) reported

    @misssarahswan @Optus Hi Sarah if you have the Service NSW app on your phone you can do it online