Optus outages and service status in Cairns, Queensland
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Cairns, including 0 direct reports.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Cairns, Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 7: Problems at Optus
Optus is having issues since 03:40 AM AEST. Are you also affected? Leave a message in the comments section!
Community Discussion
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Optus Issues Reports Near Cairns, Queensland
Latest outage, problems and issue reports in Cairns and nearby locations:
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Granville #AussieResister (@Granville4879) reported from Cairns, Queensland@JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.
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💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, Queensland@toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.
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I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, Queensland@Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does
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Granville#AussieResister (@Granville4879) reported from Cairns, Queensland@LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Paolo M (@PaoloMalicse) reported@Optus @optus_help 3rd day no NBN internet, so why do I pay $100 a month for no service? Superloop and Starlink looking very appealing right now. Maybe time for me to switch?
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Mike (@stocksworldbull) reported@TeamYouTube I contacted Optus team. They said the issue is at YouTube end. YouTube support need to refresh the sync for me. Please help. I have been paying for my optus subhub services since October 2025 and haven't been able to use youtube premium because it shows inactive on YouTube app.
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Optus (@Optus) reported@BaronPhilbert Sorry if you feel that way, Philip. You can speak with our Retention team either over the phone on → 133 937 Mon - Fri: 8am - 7pm (AEST) Sat: 9am - 6pm (AEST) Sun: 9am - 6pm (AEST) or via the Optus app messaging service to see what we can offer you and assist you further. Kartik
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Icanhaveaopinion (@whateveryeahnah) reported@Optus @Telstra @AlboMP ******* peace of ****, ******* useless ******* telecommunications. ******* piece of **** ******* useless ********* who make decisions on this ******* ****. Little wonder businesses are going out of ******* business and no one wants to ******* invest
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Cal (@Cal_UpTheTigs) reported@smd_donald Richmond beat West coast by 40 at optus late last season. Neither result is a reliable indicator of where they're at because they both suck. Teams go through good and terrible patches, especially when they're as bad as these 2 teams are.
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💧Jenny White (@jennywhite38) reported@Optus Was wondering how long its going to be before I can make ph calls, receive texts and do internet banking with mobile, as postcode 3139 seems to have no service due to works?
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Peter Watson (@PWestieNZ) reported******* OneNz are the most useless comms provider on planet earth they are worse than Optus in Australia and that takes some effort because last time I was with optus their tech support left me feeling (allegedly) homicidal .... so a great big fat **** YOU to @OneNZ or whatever shell company hoovers up money and gives sweet **** all in the way of service to the ever suffering rural NZ'er Where is my ******* @starlink ?
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LifeWithBeard™ (@ayyyitspete) reported@mikjcal @kpmuddle @Mr_Fanta_Pants Voda did a network sharing deal with Optus so they get all of Optus' rural coverage & Optus gets access to Voda's towers & fibre in areas Optus don't have a presence to install their radio gear and build out their network. Optus does very well vs Telstra in regional these days.
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PlayStation Modder (@OpCyberSec) reported@ktdenise Damn I moved from ****** Optus, my plan went from $25pm to $60pm in 2 years and last week another price increase so I left immediately
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kane (@kanethesaint) reported@eevblog If you turn on Data Roaming when in Vodafone, in areas where there is poor coverage, it will connect to an Optus tower to fill the gap. This only works for Vodafone and not Optus or Telstra.