Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 02/18/2026 09:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (23%)

    Phone (23%)

  3. E-mail (12%)

    E-mail (12%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • nicole_s_12 nicole seaman (@nicole_s_12) reported

    @Optus What do you mean? I am clearly asking for help! Why are you just asking me to DM you? How are you this incompetent?!?!

  • MaxPayn07157416 Max Payne (@MaxPayn07157416) reported

    @Optus @danielricciardo @Optus terrible customer service. I made an order for homeinternet and modem was not delivered even after 2 weeks! Customer support had been teling me they are in touch with deivery partner for many days. Still item not with me. I need to wait for a month to get optus internet?

  • getdown01 Adam Jacobs (@getdown01) reported

    @heidisapirate I was with Optus and changed to Aussie Broadband. Great reliability and they tell me whenever there is an outage and planned outages. Prices are better than Optus It's best to check on nbnco to see what type of connection your NBN uses. FTTP and HFC are you better connections

  • heidisapirate 𝕤𝕠𝕔𝕚𝕒𝕝 𝕘𝕙𝕠𝕤𝕥 👻 (@heidisapirate) reported

    @getdown01 @tofuboi1986 @Aussie_BB Ah okay, that might work. We just have the NBN box and the Optus provided modem/router atm. Dad will probably call Optus a few more times and if it doesn't help then we might do that route.

  • Nic_Rojas_99 Nic Rojas (@Nic_Rojas_99) reported

    @AleagueHub I enjoy Stan as a streaming service Altho if we want people who really want the best for Australian football and people running it, it’s Optus.

  • the_boston_rose Andy McLucas (@the_boston_rose) reported

    @Optus - 5th time I have phoned to try and get an issue resolved as my service was cancelled without any notice. Have actually been hung up on because people obviously can't answer my questions. This is not acceptable. Is that your plan for good customer service?

  • zootv93 Scott (@zootv93) reported

    @the_boston_rose @Optus Same thing happened me on 17 December. Be prepared for long battle with Optus. I'm still not back online. Suggest you log a complaint with the TIO now.

  • zootv93 Scott (@zootv93) reported

    @nicole_s_12 @Optus Having unsuccessfully attempted to resolve this, log a complaint with the TIO to increase chances of timely resolution. @Optus CS & Tech Support is notoriously bad & dealing with them repetitive. A complaint via the TIO should be treated more seriously and given ‘ownership’.

  • heidisapirate 𝕤𝕠𝕔𝕚𝕒𝕝 𝕘𝕙𝕠𝕤𝕥 👻 (@heidisapirate) reported

    @getdown01 @tofuboi1986 @Aussie_BB Optus dude said to use 2.4Ghz and he increased the capacity or something. That made our internet way faster, but again, still drops out over wifi. Makes sense that the basic one is crap, they want you to spend more if they can. Just frustrating that we pay so much to have issues

  • robj888 @RobJ888 (@robj888) reported

    @ASPI_org @michael_ASPI @smh Oh... I see! Having a Chinese state owned enterprise buying telco assets in the South Pacific nations is bad...having an Australian government backed company do the same is ok! By the way, who owns Optus?