Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 12/08/2025 18:25

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Sara_Tailormade Sarasays (@Sara_Tailormade) reported

    @Optus What's wrong with the My Optus app? It keeps asking me to sign in with account details even after I've put my 4- digit pin in.

  • thewildc4rd sabrina⁷ ♡ (@thewildc4rd) reported

    @Fillydrunk The issue also is that lots of these things go through the NBN server which isn’t owned by neither optus nor telstra. But am still glad I can actually talk to a human at Optus - telstra has no humans taking calls and just directs everyone to their messaging service - that’s fked

  • aadi_joshi Aditya Joshi (he/him) (@aadi_joshi) reported

    @Optus 's customer care chat is the epitome of bad customer service. They lie. they are slow. they route you around in circles. Is it by design that you want customers to be frustrated when they want ANY changes to their connection? and especially when they want to disconnect?

  • vaughan_k Ken 🐨🐨🐨 (@vaughan_k) reported

    @aadi_joshi @Optus They don't read #customers messages before responding, they give answers not related to a person questions etc & standard template response are emailed out as I was told I am not approved for post paid but to sign up for prepaid even those I am a prepaid customer.

  • tigeri6 Nick Wallis (@tigeri6) reported

    @MrPeterHolden That sounds like it should be a thing. But I don't have anything like that. Unless I lost it... Optus do send me weird junk sometimes (like that stupid FETCH box I never wanted nor knew anything about), so I may have missed it... hmmm

  • montuvg montu (@montuvg) reported

    @Optus Hi Aron, You DM is our case team is busy, and I won't get response today is not at all accepted. I am getting same response in optus chat also. You should not provide service if you can serve the customers on time. @angegreenwood

  • aadi_joshi Aditya Joshi (he/him) (@aadi_joshi) reported

    I DREAD interacting with customer care at @Optus . Do you know that their customer care agents lie about things? And why should I be routed to multiple agents before I reach the person who is likely to help me? I would like to cancel my Optus broadband connection.

  • ArghGodzirra ArghGodzirra (@ArghGodzirra) reported

    @ItsYaBoiBandit Also, I've heard whispers some places MIGHT get stock in for Christmas. Some phone stores have been selling them, too, so look at places like Optus, Vodafone etc. I know it sounds stupid, but people don't think to try there!

  • yiota29 Patty (@yiota29) reported

    @Optus Asked to upgrade my old modem to this one and was told I had to cancel my current nbn plan and re sign up to the more expensive one. Sucks. I've been a loyal customer for many years

  • thewildc4rd sabrina⁷ ♡ (@thewildc4rd) reported

    @Fillydrunk Telstra is horrible - always had slow connection with them + now you can’t get through to them at all bc their customer service is non-existent. Telstra is by far the worst of them all. Optus has been lots of help over the phone but they need to do better with this appt thing :/