Optus

Optus Outage Report in Cairns, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 03/22/2026 03:10

March 22: Problems at Optus

Optus is having issues since 01:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (16%)

    E-mail (16%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • okayjokesover 👻 nat bagel bites 👻 (@okayjokesover) reported

    @Optus Oh no worries Jim, I just tried resetting the router again (I hadn’t tried since Tuesday bc it didn’t help then) & that appears to have fixed it, I was just thrown that the website is still saying there’s an outage, but thank you anyway!

  • Mitch_it333 Mitch (@Mitch_it333) reported

    @GreatCovidPanic @catedempsey But they also stole and sold Telstra, Optus and Vodafone Customer data in 2016. They're still doing it to this day. Are you ok with your Personal ID being sold? They'll know your address, Bank account and passwords. Still ok?

  • HassinJoel Joel (@HassinJoel) reported

    @Optus UPDATE: Modem still faulty. Optus promised new modem on the way. No modem. Found out it was never ordered or sent. Each representative just leaves the chat (not timing out) and then I have to fill out forms all over again. Cancelling all services.

  • realkimstewart Dr Kim scrolls 🌈♥️ (@realkimstewart) reported

    @Optus hey Optus. No internet for three days in inner-Brisbane suburb. How is the "investigation" of the problem in #SevenHills and #Morninside going?

  • razroce raz (@razroce) reported

    I CANT EXPRESS HOW MUCH OPTUS FKN SUCKS

  • robharv Robert Harvey (@robharv) reported

    @NBN_Australia Say their outage in 3175 is caused by an “unplanned” outage. @UnitedEnergyAU Say their outage in 3175 was “planned”. Do you guys talk? Poor old @Optus get my abuse as their the ones who take my money.

  • carolcarcos Carol Connolly (@carolcarcos) reported

    @Optus Please let your customers know I received a text allegedly from Optus saying Billing system changing with a link to update your info. I was sure it was a scam. Rang Optus customer service (confirmed not you) But seemed not to take my concerns for customers believing it.

  • Optus Optus (@Optus) reported

    @steele_sports Thank you for your reply, Alby. I would recommend contacting our technical support team on +61280825678 (calls from a roaming Optus mobile phone to this number are free). Or, please don't hesitate to send us a DM so we can look further into this for you. - Medina

  • asdfghjulian Julian (@asdfghjulian) reported

    @Optus read the room. With everything hurting our hip pockets at the minute, who thought it would be a good time to raise the prices on rate plans? Absolutely not. I’ve been a customer for 10+ years and now I think it’s time for a change. Preposterous.

  • Catalana_a Kara (@Catalana_a) reported

    @DarkViperAU @VodafoneAU Omg Vodafone sucks so badly. At work I get those speeds. With optus I get 140mbps down.