Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 03/18/2026 03:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • TheWombatWho Just me..AG.... (@TheWombatWho) reported

    @Optus Thanks I think but finally…..4.5 hours later a guy called Aris came on to msg and fixed it. He did well. But 4.5 hours. Service working which gives me time to research other options.

  • KarenBevan4 Karen Bevan (@KarenBevan4) reported

    Hi @Optus thanks for making it impossible to get any assistance with password resets by closing all you phone help and sending options to message for help. Day 12 no email also no replies to messages send online or from the app. Is there anyone actually providing ‘help’?

  • H_the_Cats_Fan MsH (@H_the_Cats_Fan) reported from Geelong, State of Victoria

    @kaine177 Optus oval was built closer to MCG dimensions … that would play a part, but yes if you think back, they didn’t play well in the hubs last year either. It’s a shame … No Gaff doesn’t help … and our weather is shite compared to over there. It’s proper winter footy.

  • Lynmaree1 Lynmaree (@Lynmaree1) reported

    @Optus please please help no mobile service for almost 24 hours northern suburbs Perth. No data or phone. Urgently needed because of ill parent in hospital- can’t visit because of restrictions. Tried phoning and texting Optus - no joy . Please !!!!

  • Beggers15 Colin begbie (@Beggers15) reported

    @WestCoastEagles The cliff is hear.We gave up picks for lazy Kelly and gov on huge money to run around not marking Anyone expect spoiling Barrass. The arrogance to not change is starting to get boring. Skills are terrible, unless is 24c 3 clouds in the sky and we’re playing at Optus on a Sat

  • duncanwc duncan w craig (@duncanwc) reported

    @SaysSmithy @OptusSport Bro you have pull/influence with Optus Support.

  • Satanalia Bentagram (@Satanalia) reported

    Hi @Optus. Where can I find updates on planned outages? There's been maintenance work on my nearest tower since the 22nd and I've not had access to calls/texts/messages. The notice on MyOptus says it was scheduled to finish yesterday but service still hasn't been restored.

  • ShaunRatcliff Shaun Ratcliff (@ShaunRatcliff) reported

    @Optus, it's now been 2 weeks of constant NBN outages. I see you have a modem with a 4g backup option. we've had 10+ outages this year and 7 in the past fortnight, and we've contacted you multiple times about this. why haven't you offered this to us as a possible solution?

  • M4RTiBoi MARTY BOY (@M4RTiBoi) reported

    @AFL it shows where the REAL Eagle are at ... just won against the Tigers (who is actually quite bad losing to Saints and GC) ... got flogged by the Dogs at Optus ... now got flogged again by a young hungry team ... something is very wrong with WCE

  • smws_matt Matt Bailey SMWS (@smws_matt) reported

    The 9th layer of hell is trying to cancel a service with Optus.