Optus

Optus Outage Report in Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Cairns, State of Queensland 11/27/2025 04:45

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Wi-fi (7%)

    Wi-fi (7%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • getdown01 Adam Jacobs (@getdown01) reported

    @heidisapirate @tofuboi1986 @Aussie_BB The modem/router I got from optus was crap and would stop working at times and I'd have to reset it

  • heidisapirate 𝕤𝕠𝕔𝕚𝕒𝕝 𝕘𝕙𝕠𝕤𝕥 👻 (@heidisapirate) reported

    @getdown01 It looks like we have fttc. Aussie Bb looks to have similar costs to what we're already paying, so at least if we switch to them it wouldn't be too much of a difference. Knowing about outages is pretty great, Optus never tells us anything

  • davobob DiscursiveMe B.G.B (Hons). MAMFA (@davobob) reported

    @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. And I had to pay ..... no!!

  • Dr_G_Abbondanza Gabriele Abbondanza (@Dr_G_Abbondanza) reported

    @NBN_Australia My service provider is Optus, and apparently the fault is once again with the NBN network. For the second time in three weeks...

  • the_boston_rose Andy McLucas (@the_boston_rose) reported

    @Optus - 5th time I have phoned to try and get an issue resolved as my service was cancelled without any notice. Have actually been hung up on because people obviously can't answer my questions. This is not acceptable. Is that your plan for good customer service?

  • LeeHeart94 Janet Snakehole (@LeeHeart94) reported

    Hey @Optus thanks for wasting two weeks of my life telling me that you’ll contact me to move my NBN, then later saying that I need an electrician to do it. I could have had the problem fixed and actually had the money for it then.

  • souledmysoul Craig McIntyre (@souledmysoul) reported

    @zootv93 @Optus I even cancelled my wife’s account as promised me internet on Friday and as an existing customer her the 22nd. Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. Go figure. Good luck with your issues!!

  • getdown01 Adam Jacobs (@getdown01) reported

    @heidisapirate I was with Optus and changed to Aussie Broadband. Great reliability and they tell me whenever there is an outage and planned outages. Prices are better than Optus It's best to check on nbnco to see what type of connection your NBN uses. FTTP and HFC are you better connections

  • getdown01 Adam Jacobs (@getdown01) reported

    @heidisapirate I had that issue when I was with optus. Had issues for months and they just gave me the go around. Told me upgrades were happening and another time they said no upgrades were happening. Aussie also have an app which you can keep track of everything and status of outages.

  • zootv93 Scott (@zootv93) reported

    @the_boston_rose @Optus Same thing happened me on 17 December. Be prepared for long battle with Optus. I'm still not back online. Suggest you log a complaint with the TIO now.