Optus Outage Report in Campbelltown, State of New South Wales

@allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

Should be watching tomorrow's match on my phone's data because my workplace's internet network is locked in to US's ISP and Optus sport doesn't support that.

I heard back from @Optus technical support and they’ve booked a technician to swap the @Foxtel IQ standard set top box around. The appointment is at 12pm tomorrow until it’s cut off by NBN

Telcos @Telstra & @Optus are looking under the lead of the @NBN_Australia to charge people more for the use of streaming videos services! #No! Absolutely not! We are already paying for internet service. If you add this new charges it’s a ***** money grab! #WTF

Seriously Optus has done my head in. Network stuffed the whole day and not much of an explanation. #smoko

@charlietech @Optus @NBN_Australia We had the same experience and @Optus even sent us a payment reminder after service cut off.

@Bevanm8 @aka331337 @JpRinne @Telstra @NBN_Australia @Optus Yeah it may come down to a speed contest to justify the higher costs, but it would need to be a heck of a lot faster!

Hey .@Optus please if possible check your direct messages from me unasnswered for 2 days 3 messages and my @Foxtel IQ standard set top box has fused and blown up and need a replacement. Spoke with Chan from livechat 30 mins Foxtel wait. Been a customer since 1996 mobile @Telstra

@JimVrondas @Optus They’re the worst

@Optus I hate how you are unable to change data plans for free at anytime, was unaware of this until I keep getting charged $10 so therefore I cancel my plan the house

**** you @Optus time and time again im stuck chatting to your reps or hanging on the phone to fix the same nbn proplems time and time again. 11 years of loyalty and you can’t get your shit sorted. @Telstra @NBN_Australia ... maybe it’s time to change

Update: almost 1 ½ hours later at 1am I get an impolite call back from a rude lady who says there’s an outage, can’t provide a reason or an ETA for a fix, didn’t apologise, and didn’t help. ‘No’ @Optus.

@Optus Again, you haven't really said why my colleague should reach out to the social media team over the proper support channels. If you have some sort of greater power than the front line people answering the phones then that is bonkers.

My colleague is leaving the country in ten days. He rang up fl-@Optus yesterday and asked them to cancel his services on the day before he left. Of course, an hour later his nbn was not working.

@Optus Have DM'd - no reply - I guess your getting inundated with DM's - please provide a meaningful update about the issue or im sure the tweets will continue to flow.

@Optus I called Technical Support and they told me that the engineers are working in the issue. I wish that the Optus outages webpage was actually kept up to date when something is wrong, but it’s basically a static page. It never gets updated with issues.

Dear @Optus please check your direct msgs. I’ve spoken and wasted 40 mins on live chat. I have a technician coming at 12pm today problem report 2112 0756 for @foxtel swap of IQ standard box but they are saying they can’t fix my internet cable. Downloads 5mbps upload 1mbps

@andrewfaith @Optus They are the WORST for internet.

Optus == Central Bakning Shit Of London

@optus you’ve charged me $529 dollars for @Foxtel since being a customer of Optus Vision since 1996 Standalone Foxtel installation fee $329 Foxtel STB Replacement Gee $100 and IQ2 $100 this is disgusting when 3 times the fee was waived and your discontinuing Foxtel

@Optus Bull crap opens network is useless

@Optus Nope cause you count constant drop outs as 'within normal service parameters that do not need remediation' 👎

@Optus The only solution I need is for my messages to work !

It’s actually hell trying to watch anything on Optus Sport. Can’t stream anything on the website even though my internet’s perfectly fine. Can’t stream anything on the app because it just keeps buffering, despite, again, internet being fine. Pathetic service.

@Optus @mytribeof55555 You need to **** them off, their incompetence is next level

@Optus Of course I'm listing this everywhere as I can't get any real service. Your systems have flawed. eg - why didn't you tell me @Telstra rejected the porting request I made 2 weeks ago???

@Optus Haha no I dealt with you for three months and that was your final response that the drop outs weren't happening at lunch time or 3am in the morning, only between 6-10pm so my service worked enough of the time it wasn't an issue and you wouldn't fix it for WHEN I USE THE SERVICE

@Optus I'd suggest great business starts with a fit between a well-designed product or service, produced at a reasonable cost, and a market that demands the product at a good price. But sure, you go ahead and convince yourself it begins with a ******* phone network.

@SJTToffeeChook The only plus is I can now cancel my Optus subscription as the championship is on Fox. Other than that, what a letdown.

@Optus Hey @Optus, how about giving current customers a working connection, before advertising “great internet“ for new customers?! Constant outages for “improvements” to the network, and since the last “improvement” was advertised as “complete” 2 DAYS AGO, still no service. Rubbish.