Optus Outage Report in Dalmore East, Cardinia, State of Victoria

@_Michelangelo__ @Optus Now see, I had TPG a while ago and hated it. Terrible connectivity, terrible customer service, tech didn't show up when I took the day off to be home for him, then wouldn't cancel my account. So, yeah. They all suck.

@Optus Optus app service shows service unavailable!! Called to Optus put me on hold transfer me to other departments and call hung up. I want to get my Optus perks work!! This is not acceptable service!!

@ktdenise @Optus Nope, we just got it installed and it was done instantly, my mate moved house with Optus, had same problem as you, changed supplier to Aussie and got it connected the next day.

Turns on data roaming and it connects to optus... settings>data>network> @Telstra 🙏🏻

I'd love for ISPs like #Optus to be more proactive around notifying customers. Monitor your network for issues, tell me if you find one. I'm much happier if you tell me about an issue than if I have to convince 1st level support that there is an outage in your network.

@ktdenise @Optus No, Aussie Broadband and Mate are by far better and have a lot better customer service.

So you can have a look at the moment and see if you can help me with the following on the email I sent you on the phone to optus for the first time in the morning and the email from the email address is correct.....

@JohnBirmingham @Telstra @Optus Oh I feel your pain. I had to organise internet with a fixed IP address for my Mum’s home security cams. She kept cancelling her internet account because “I don’t use that rubbish” and setting up new, costly phone accounts that involved cancel fees. #dayslost

@Optus Your technician said I wasn’t home. I was home all morning. I did not hear any knock on my door. Not even a call or message to me. And again they rescheduled on 6 May 2019. What a customer service

@jewitt12 @pieman_78 Agree, is worth any slight drop in coverage. Online chat has always sorted any issues reasonably quickly as well. Recommend the Fetch box to get Optus Sport on to your box at home, is like $10 extra a month.

@JohnBirmingham @Telstra @Optus I used to pay my dad's bigpond account (in his name, my cc direct debit deets). When he died I tried to cancel the account. Imagine how that went.

@mik_rosser @verbaliza That sort of makes no sense because it’s generally the gaining provider who would be at fault. So if you want to connect with Telco B for NBN it’s on Telco B. If Telco A (Optus) keep billing you that is different issue not necessarily connected to a new connection.

@Optus Yup - bought some extra data and continued to use the Optus 4g to power my household. I will be sending the bill the way of Telstra if they ever try to resolved the issue :(

@Optus I am Optus customer and tried to book discounts HOYTS movie tickets. Website is not working

Doing a name change with @Optus is possibly THE most humiliating of all name change experiences. I'm not a different person so please don't treat me as such.

@thetrotter13 @WestCoastEagles Absolutely outcoached. Same as v Ess at Optus last yr....Simo waiting for our soft lads to fix it .....when your in Q2 and the game is gone ****** move the chess pieces Simo!!

Turns out the fastest way to get service in a Telstra store is to walk in with an Optus bag in your hand

@Optus Your customers service is ridiculous!! I spoken with your staff on phone to book in NBN services on 16 April 2019. End up with no show, I called to find out I been told my appointment not been finalised!! They rescheduled me on 29 May 2019.!!

@Pamelanicholls6 @andrewofoz @JaneCaro @Telstra I do that too, using my phone as a hotspot. But that chews through the data allowance and they (in my case Optus) don't let you have extra phone data because the internet is down. They still charge $10 a Gb for extra usage over the monthly allowance.

*******!!! @Optus you should learn something from @ThreeUK when it comes to customer service. Had problems adding credit to my UK phone before a trip. I hardly use my phone but Three whacked on 5gb for free so I wouldn’t be stressed on arrival. Legends.

@Optus your incompetent reps have given me multitudes of incorrect information (including one supervisor) Payment reminders continue to come through my email even though I am in credit. Can someone who understands written English please review my chat transcripts and help?

@MalBraveheart So sorry that they used your Mum's memory. 😰We were scammed yesterday by someone saying 'Sorry we missed you' from 'AusPost'. We were waiting for a package from Optus on that day, so weren't as alert as usual. Husband had to cancel his card, so far OK but we feel shaken.

@Optus NBN issue, not mobile.

@elhoelho I guess I dont have to tell you to change your password but the Optus thing may have 17,900 contacting the Ombudsman but MANY have not connected Ombudsman just had to change credit cards, drivers licenses panicked re savings etc. And I havent been an optus customer for years.

@Optus I think your customer service team like playing ping-pong. 59 minutes, and counting, multiple consultants and I still haven’t been able to sort a basic issue of porting a number from one Optus account to another.

@RichardSHeggie If the government were serious about national security they would stop taking crap advice from the US and import EU GDPR, the strongest cyber security standards in the world; but they don't care about the privacy of citizens' personal data, which is why Optus was so easily hacked

@Optus Just pathetic customer service . Any service change from higher cost plan to a lower cost, you guys just delay the communication asking stupid questions or transfer it to sales people

Optus have now given me a mobile broadband hotspot. No ETA on resolution. Lots of other people in store with a similar NBN outage.

@SenPaterson If dipshits like you were serious about national security the Optus hack would never have been possible. You're taking crap advice from the US and destroying Australia's infosec in the process. Please stop ranting absolute crap about Chinese hardware. Learn about EU GDPR instead.

I repeat, @Optus is the worst company I have ever dealt with — another hour being shuttled between staff who give conflicting and outright incorrect (tell your bank not to pay when it’s a CC) or unhelpful suggestions (ask a friend to go into one of our stores for you!)