Optus Outage Report in Dandenong West, Greater Dandenong, State of Victoria
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Dandenong West, State of Victoria
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Dandenong West and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 14: Problems at Optus
Optus is having issues since 04:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (45%)
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Phone (33%)
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Total Blackout (8%)
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Wi-fi (8%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Dandenong West, Greater Dandenong, State of Victoria
The most recent Optus outage reports came from the following cities: Melbourne.
City | Problem Type | Report Time |
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Internet | ||
Internet | ||
Phone | ||
Phone | ||
Phone | ||
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Dandenong West, State of Victoria
Latest outage, problems and issue reports in Dandenong West and nearby locations:
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Tony (@Tony_3163) reported from Melbourne, State of Victoria
@Optus Thanks Aron, already escalated, but service is ...... underwhelming.
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Alex Dawson (@mralexdawson) reported from Melbourne, State of Victoria
Oh dear @FOXTEL_Help, You keep telling me my new apartment in the same building can’t be serviced. All I need is an engineer to connect a wire but forced to follow your internal email process. I mean it’s 2020. No issues with @Optus switch today. Worst customer service ever!
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友人圓 (@kelvin_yli) reported from Melbourne, State of Victoria
@Optus All sorted now but wanna lodge a complaint for that, I seriously doubt the Optus system is a mess and not maintained well based on this issue and other experiences.
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Nikola Vukcevic (@nikolajarac) reported from Melbourne, State of Victoria
@Optus your web chat has been down for half an hour now...
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Kharla Williams (@KharlaWilliams) reported from Melbourne, State of Victoria
@10NewsFirstSyd @TallulahMT I have an issue with Optus. Cannot make any outgoing calls @Optus
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Uaena_Panda 🐼 (@uaena_panda) reported from Melbourne, State of Victoria
@chatshy Went to Optus today to get a replacement sim and ended up getting AirPods pro on installment 😓 I didn’t even think of buying Cz too broke atm until the customer care person put it into my head and now I’m blaming myself lol
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Bennie Krevice / Annie Krevice (@BennieKrevice) reported from Melbourne, State of Victoria
@gazzalinga I should specify telecommunications tech are especially bad, Optus trouble shooting makes me want to smash my head through a wall
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Tony (@Tony_3163) reported from Melbourne, State of Victoria
@Optus Currently up to 75 hours without functioning home Internet through @optus Home Broadband 5G service. No resolution in sight.
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Kharla Williams (@KharlaWilliams) reported from Melbourne, State of Victoria
@Optus severe issues making calls from my mobile phone on your service today. Colleagues with Telstra didn’t have difficulties I had. I am paying higher than average monthly premium
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Mark G (@msg621) reported from Melbourne, State of Victoria
Hello @Optus thanks for nothing. Trying to get my disconnected internet fixed and had been on hold for 3 HOURS!! Only to have it cut off. Thanks a bunch. I have no fixed internet. FIX IT!
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Stephanie Johnson (@SeeingWithStars) reported from Melbourne, State of Victoria
Hope that @Telstra @Optus @Internode etc are ready for the onslaught of home workers Our NBN is extremely slow today
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Declan JE 📸 (@DeclanJE) reported from Melbourne, State of Victoria
@LounaTuna @Optus **** that's shameful for nbn speeds
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Tony (@Tony_3163) reported from Melbourne, State of Victoria
@_kimannexo @Optus We tried Optus 5G home broadband, it stopped working and stayed that way for more than two weeks. Poor communication, response and service. We cancelled and moved to an alternative.
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ɢᴀʏʙʀᴀʜᴀᴍ ᴛᴡɪɴᴋɪɴ (@_VonFingerbang) reported from Melbourne, State of Victoria
@BenderDeth I get 40g a month. And thankfully my data has just reset. But **** Optus. I'm gonna get a free month.
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wooozer (@woooz3r) reported from Melbourne, State of Victoria
@Optus Two hours and no internet. You need to do better and sort your shit out.
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Tony (@Tony_3163) reported from Melbourne, State of Victoria
@Optus Miscommunication, take the sim to be replaced, no don’t, we still need 3-5 working days to get reports. I asked “Is it acceptable for a customer to be without any Internet for up the 6 days” After a positive start, I’m wondering whether the @Optus wireless 5G was a error. /2
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Tony (@Tony_3163) reported from Melbourne, State of Victoria
120 hours of no service @Optus 5G Homebrand and no contact today about what the solution will be. Resisting NBN but needs must.
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Geoff Craig (@geoff_craig) reported from Melbourne, State of Victoria
@PaulDavys Optus sucks!
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Rosemarie Boland (@roseandtoby) reported from Melbourne, State of Victoria
@kirstinferguson @Optus Still waiting ...... and yes, Optus customer too.
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Hufflepuffing my way to happiness (@summadayze26) reported from Melbourne, State of Victoria
@Optus hello my NBN connection has not been working most of the day, I have tried using the message service on the app and tried calling but cannot her through. Please help, im quarantined as I just got back from overseas so will soon get bored without Netflix
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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🇵🇸 Paul A. Thomas 🇸🇾 (@Hey_NicePhoto) reported
@Optus My brother has been waiting more than 40 minutes for you to send him a verification (MFA) email. Is there anyone there qualified to provide support? In my 16 years running a helpdesk, I have never seen such incompetence.
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Sceptic Plymptonele 🇺🇦 (@SPlymptonele) reported
So if a new Customer is not happy to provide documents on line then confirmation from a JP or a company representative should suffice. When documents ARE provided online then they should be immediately deleted once sighted. @acccgovau #accc #Auspol2023 @Optus
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Mwana wako (@zishisurboi) reported
@AlMacca84 @Optus It's like you guys were doing great I was happy giving you my money now I'm just sad because I don't really have a choice...and no switching it off won't help....
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🦉🦆Watershedd🦜🦉 (@Watershedd) reported
Optus: *Forces me onto NBN during lockdown with outright lies. *Tell me fees won't change, up it a few months later. *Damage roof at installation, resulting in plaster damage. *Enable data theft, refuse to explain extent. *Now up the fee by $4 pm. NOT HAPPY OPTUS.
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Robba (@Muza2206) reported
@Optus Had to go through 12 verifications before my issue is resolved. You require my Address , DOB, Phone number, e-mail, four code verifications, then driver Licence number, Licence expiry, and Licence card number. Have you all lost your senses? #DitchOptus
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Clara Leigh (@clara_leighw) reported
@Optus is there another way to talk to support other than phone calls and app support chat? The person I’m talking to kinda insulted me and won’t transfer me to someone else and I’m not good with calls
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Desiree Gregory (@DeziGregory) reported
@Optus Thank you, Anthony, Talia & Tigs for your assistance, informed product knowledge, & quality customer service. Finally the issue is resolved 👍
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reshma (@reshmamaryrobin) reported
Cause behind your back. I told them how to help you. Because you deserve that and when you’re ready for it. I promise you will. Because you don’t need bad Optus management mentors. Get rid of em.
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DK (@DkRanay) reported
Hey @Optus Explain why, after going to the TIO and having you cancel my plans, you send ME a bill when you actually OWE ME money??!
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Josh (@Konicc23) reported
@Optus internet down in melbourne coburg when will it be fixed??