Optus Outage in Elsternwick, Glen Eira, State of Victoria

@thatdavidhooper I am having heartburn from Optus and NBN.Having them out to repair my NBN fault for a third time in a week.Thank goodness I don’t rely on it to work from home. I would be in strife.With pretty much a duopoly on services and monopoly on network,they don’t really strive to please.

You are honestly the worst 4G provider @Optus

@Optus Hi Chloe, I have DMd you the details. Thanks. Hoping they would fix my connection today. Got a lot of online assignments due tomorrow.

@Optus hope the EPL games tonight don't have buffering issues as per yesterday's games. The content is brilliant, (well done there!) but the buffering and delay is not. Thanks

@AnthonyGeurts1 ****. Looks like I have to get Optus Sport now 😂

@GlennHampson Depends on how long for. In May I changed my plan with Optus to include 4GB international data and all calls worked a treat in US for month. Its a $40 plan with 80GB of data here too.

@Optus what is going with the outage at the royal children’s hospital in Melbourne. No Optus services since yesterday. Families cannot use phone!! When is this going to be resolved. Very unhappy!!! #fail #optusoutage #optusdown #optus

The longest felt run up for Ben Brown wouldn't definitely have to be down Optus Stadium. Boooooooooooooo #AFLEaglesNorth

@eriantoinette @Optus They’re shit. As soon as I am able I am going back to Telstra.

@TIOAustralia I am having issues with @optus with regards with my internet. I have been trying to get a replacement modem which is PnP and they are suggesting a tech with no definite time,but a span of hours means I have to take time off work and hope that they will come or not

Hey @Optus I don’t know what you’ve done with Optus chat & now made it Optus Messaging. But it’s shit! 1 reply with a stupid question like is it still happening. Of course it’s happening. And now no response Bring back people who can help and bring back chat!

@iyencs @Optus help the man fools

@Telstra It improves when I go into the city. It seems to be a signal issue in Brunswick! I would normally say it may be something to do with the walls/building but as Optus works perfectly fine I can’t see that being the issue!

@Optus we signed up for nbn 4 weeks ago & hv not received a modem!! Hv called abt 6x, visited ur store & yet nothing! This is seriously ridiculous! Ur level of service is the worst we have ever experienced!!!

@Energizer_916 @Optus Well then, it’s just complete and utter shit internet. These ISP’s take the absolute piss out of the shoddy service they provide, which they’ve all jacked up their prices for. Shittier internet for more money. New Zealand has better internet FFS.

@Optus I have sent you my ptus cable account no. Via DM please fix the continuous dropout issue on my cable

@Optus Well done Optus. After support yesterday we r unable to access our network as our password no longer works. The problem just gets worse every time we speak with you.

@Optus We’ve had all this. Tried raising a complaint and guess what .. put through to the Phillipines away from Sydney.

@Optus I have been trying to use your live chat function through the app all night. I explained the situation twice and both times the “agent” left without resolving anything. My partner has also tried twice to no avail. Terrible customer experience. 🤯

@NBN_Australia @Optus Dear NBN & Optus - yet another Optus tech out this AM. Outcome: After nearly 2 months of problems - worst service of that whole period, 25 secs in, drop out, reconnect, 25 secs in, drop out ... the cycle continues 😡😡😡😡

.@masterchefau Optus Stadium is less than two years old and is named after a telecom company with irritating commercials and spotty service. Let’s just say it isn’t necessarily ‘hallowed ground’.

@Optus we are eagerly awaiting the internet and landline phone to be working here in Upwey 3158 We rang this morning and we're told could be 24-48 hours.. with no explanation.. just an 'outage across Victoria'

Can’t wait to get rid of @Optus as my internet provider... Terrible just terrible

@playswithf1re @NickRossTech @R_Chirgwin @gordon_j To be sure. I need something for my awful 3G/4G cell tower issue where I am mostly getting SOS level signals… I’m right in the middle of an area where three towers don’t overlap. Have to use wifi calling. When the modem goes down every few days (Optus NBN) I go into a comms hole

@Telstra That I (and every other Telstra customer at the game) experiences congestion is self evident. My question was why the so-called “premium” network seems to have the worst experience of this. Other networks (@Optus and even @VodafoneAU) are more useable at these events.

@NBN_Australia ❌❌ Big crosses 4 u. No internet for 5 weeks; no solution for 5 weeks. A lot of blame & being thrown backwards & 4wards between Optus & you. Family dependent on me having a l/line as on emergency alarm. ❌❌

@Optus ❌❌ Big crosses 4 u. No internet for 5 weeks; no solution for 5 weeks. A lot of blame & being thrown backwards & 4wards. Family dependent on me having a l/line as on emergency alarm. ❌❌

@trevorlong @Telstra ...I wouldn’t have the same confidence with an Optus or Vodafone service.

@phbarratt You must have had terrible Optus cable. I get close to 100 Mbps. I’m in no hurry to switch to NBN delivered via Telstra’s cable.

Ho hum, another weekend, another @Optus cable outage. Plus I can’t get my mobile hotspot to work. Suboptimal.

The overlooked issue in this whole Matt Guelfi thing is that you can’t get an Uber from Optus Stadium.

Funny I just realized that customer service is complaining on social media.m and waiting for them to get back to you. @Optus

Dear #optus 4G network please improve your internet traffic and speed before going to 5G network.

@Optus Internet at my place is non existent and I can’t even get onto your support team

There has been an @optus outage in 3109 for the last THREE DAYS and the only status being reported is "under investigation". Pull your finger out. Maybe also have enough staff on hand during long weekends to at least find out what is actually wrong.

@Optus @OptusSport Deleting and downloading app again worked. Weird issue. Thx.

Hi Phone service suspended after being told by @Optus team member Perry on Friday 31 May 19 account is in credit and next bill due 11 June 19 Not good enough and no customer service by this international company, it seems they forget they have customers to look after #nothappy

I had my mobile with Telstra but had reception issues at my house as it's an old tower the network uses. They wanted to install an antenna at my cost. I changed to Optus and no problems

@Optus I DM’d you 3 hours ago. Email still down. Please urgently address.

@Optus our two business emails have been down for 5 days. Made multiple calls. No one has helped. Next one is to the ombudsman. Please sort immediately.

@Optus OMG... you hang up because it's closing time... #iwishicoulddothatinretail

@Optus your customer service sucks... nearly getting as bad as @Telstra and that takes some beating....

Hi @Optus been trying to get in touch with your agents online via LiveChat. Still having poor NBn connection and can’t really use mobile data for all our accounts. Hope you can help!

@Optus It's Good idea to sack your Public relations manger and whoever manage your Twitter account for very poor communication/ response, if you're to survive in long term! #OptusOutage Yeah enjoying evening with 🥃

This @Optus outage is ridiculous. It’s now been 24 hours!

Ps. I’m using a Telstra service to send this tweet @Optus

@Optus because we all know your team wont bother updating anyone for another 10 hours or so. It looks like the service is coming back to life.

@optus outage. 3150 victoria. Come on guys you can do better in this day and age

When you don’t have to work tomorrow and @Optus have an outage and you can’t watch @NetflixANZ 🤬🤬

@Optus Run a business that has online booking and can't see Jack shit. Security camera can't view on mobile app due to shit internet connection in Reservoir Melbourne. OPTUS has cost me hundreds of dollars today. They will still bill me end of month. I will b taking this further.

@Optus Finally got hold of someone using a mix of message service through the app and live chat. Really poor experience and I am really unhappy with the lack of care about a security report by @Optus. Will continue to handle offline.

@BarcodeAK @Optus Sharpen up Kim my boy barcode here's been having issues since I've know the poor bloke back in 2017!! Pretty poor form if you ask me 😳

Geelong fans crying fowel for a home final against Collingwood is the funniest thing I've ever heard. Even Carlton who were the last Victorian club to leave their suburban ground, would get 35,000 fans at Optus Oval and never got a home final. Delusion! 🙄

@AFL If it wasnt for the eagles at optus stadium, the 2018 & 2019 crowds would of been down on 2017 . Also stop just giving out the “record breaking attendees “ award to the first family you see.

@Optus I have been using wireless broadband for more than 2 yrs paying $90pm. The service has become horrendously awful constantly dropping out. I have called support many times without any luck.

@lukefswanson @JDESTOOP80_FOX @markgibbo @WestCoastEagles @essendonfc @brisbanelions @Optus Hawks weren’t supposed to be an issue either.

@DChauff @Cranky_Old_Guy @footyindustryAU @OptusStadium Optus is a bigger field, would have had worse seating. 103k even after shit publicity for weeks about who was coming.

@Optus the fact that every Sunday, my internet spikes over 200 ping and reaches the thousands is ridiculous, now I wouldn’t mind if it was for maybe five minutes and the issue would be solved with a simple reset, but it’s not, instead I’m sitting here the entire day 1/2

Optus Stadium, Adelaide Oval, or the Gabba Oh, wait. That never happens!

@1116sen The Eagles have made things very tough for themselves 😔 Most costly games they could've won: 🚫 Pies at Optus. Terrible 4th quarter. 🚫 Tigers at G. Terrible 2nd-3rd quarters. #AFLEaglesHawks #afl #Eagles #GoEagles