Optus Outage in Elsternwick, Glen Eira, State of Victoria

Really @optus .. again!! 😩 on live chat trying to sort out whether I can upgrade or get some sort of incentive to stay with you due to lack of service & was told I’m being transferred to someone who can help .. that was 15 min ago and no one has replied to messages sent since!

@Optus my iPhone XR is repeatedly dropping out and telling me there is no SIM installed. This is happening all over Melbourne. I was on a call with a recruiter on Monday and it cut out 6 times in 10mins. Others can’t get through at all - tells them I’m not available. Help!

Nice work @optus. Tried your call back service which disconnected me both times.the second one was after being put on hold for 3 minutes. I stayed on hold and got connected on my 3rd attempt. Quality service!

@Optus yesterday while at work at the Dandenong south site, I and half the factory had very poor service. Turns out you are working on a tower near us. Til December. Do we have to deal with this til then cos it’s really affecting my job!

4 drop outs in service with @Optus NBN in the space of an hour. Even with a new modem installed last night. If this continues throughout today, I’ll be disconnecting my service, without penalties and moving to another provider.

@NBN_Australia down at the new place, now the dreaded one hour call with @Optus

@Optus please fix your customer service. Spent 30 mins on the phone, interrupting my dinner, with one of your customer service advisors in India. Got nowhere. Please fix. #optusareawful

Once again @Optus overcharge, and only back down once WE chase them!!! At least **** Turpin wore a bloody mask!! #robbers

Once again we are having trouble with our @Optus mobile broadband service .... constantly not working properly. Time to look at the other service providers .....

@Optus All I want to know is why so many NBN issues when my cable was fine... I had no choice!

@Optus Hi Nard, thanks for the reply. Funny you advise no outages but I was engaging with someone on message/chat who advised there are in fact drop outs in my area. Issue still occurring and will call this morning. Thanks for your help

What a country. 3 straight days of no internet or at best internet dropping in and out. We are in 2019 and this is as good as it gets. @Optus still don’t have a solution!

@adam_turner @Aussie_BB I rang @Optus once to report that a fallen tree branch had ripped the phone line from the house and phone support wanted to perform a line diagnostic test and insisted that I power on the modem

@domm @jonathannen Lurking but thought I should share - Verizon is the Telstra of US. AT&T is the Optus - OK in cities and bad elsewhere.

Another day, another #nbn outage courtesy of @Optus . If #nbn was a legitimate business it would be investigated by the @acccgovau for its complete mishandling of the entire infrastructure and customers.

@Optus can you please please please bring your call centre back into Australia! The offshore call centre are terrible! They never understand what's going on 🙄

@Red_and_Blue26 You might live to rue going to Optus. They have not purchased adequate broadband & the NBN highlights that. 10 weeks with no solution - hello Telstra, bye bye Optus. Not one second of regret, we have not dropped out once in over 3 months with T.

@Optus our internet has been down for the past 4 hours

Very bad signal on train track from Southland Station towards City direction, my girlfriend can’t make WeChat Call and I can’t play Pokémon Go. It never happened before to us. @Optus

Very bad signal on train track from Southland Station towards City direction, my girlfriend can’t make WeChat Call and I can’t play PokémonGo. It never happened before to us. @Optus

@Optus Thanks. Checked last night, no planned or unplanned outage. Had 5 hours of zero service.

3/ two @Optus guys come. Nope, it’s gotta go in here. Come back a week later. No, the folks down the back need it to do work. Well, ya might need a booster. Ok, I’ll pop down and check.

@zachyp35 @Optus I've been having massive issues as well. Sometimes no coverage at all for an hour.

@SydneySwitch I can't change that, Optus are in charge of their infrastructure arrangements, not me! The test just tells me Optus are using a Telstra server in the provision of their service to me.

@Optus criminally overcharge for a service you can get, at a fraction of the price elsewhere. Will forever warn people against Optus.

@Optus + 2/3 @optus just chose to send the “stock” to another customer and make me wait longer after the rekeying of the order. Basically they cancelled the original order and simply re-issued a new order with a new delivery address. #OptOUT

+ Hello @Optus, I’ve now returned to Oz and the iPhone still hasn’t arrived. Additionally I was promised that within 5 days someone would contact me regarding my complaint. This hasn’t happened either. Clearly the incompetence previously stated just continues. #OptOUT

@Optus just wondering if there is a status update on my internet connection issue

still no internet - how long do I have to wait for @Optus to sort it’s operation out. After feeling pushed to switch to nbn within a few months rather than the allowed 18 months, a stuff up with connection dates and now no internet. Rubbish effort Optus. Truly awful

Hey @Optus trying to transfer to nbn on pc but your chat is not working

Thanks @Optus after messing up my address on a NBN order I'm waiting over 3 hours to get through to someone to get the address fixed. Funnily enough they can't see what the problem is!!

NOT GOOD ENOUGH @Optus. Feeling totally stuffed around by your inability to communicate (ironic) to me as a customer of several years

It's official. Optus is shit

I bought a new 4G LTE Modem today, it appears to be providing an enhanced user experience on the @Optus network 🤩

@MitchRobinson05 Don’t touch the Optus deal. We had 10 weeks of problems, arguments .... and no internet! Go with 200GB Telstra landline/internet deal for $75 pm.

@NBN_Australia Thanks, Optus have smsd re local outage. Nothing on Twitter, crazy!

@Optus NBN outage in Thornbury 3071. Dead at my place...

@Kogan @Optus Have been an Optus customer since August 1999. Time to give Kogan a go. 😁

@Optus seems a little odd that I can only get a decent deal with you for a note 10+ if I get a new number. Not the best way to treat a 16yr customer who is still spending $3k per year with you despite everything being out of contract! Time to look around I guess!

@Optus @NBN_Australia If the speed was at least getting above 50 Mbps, I’d attribute it to network congestion. However, 50 Mbps seems to be a hard limit, when I’m paying for 100 Mbps.

@thatdavidhooper I am having heartburn from Optus and NBN.Having them out to repair my NBN fault for a third time in a week.Thank goodness I don’t rely on it to work from home. I would be in strife.With pretty much a duopoly on services and monopoly on network,they don’t really strive to please.

You are honestly the worst 4G provider @Optus

@Optus Hi Chloe, I have DMd you the details. Thanks. Hoping they would fix my connection today. Got a lot of online assignments due tomorrow.

@Optus hope the EPL games tonight don't have buffering issues as per yesterday's games. The content is brilliant, (well done there!) but the buffering and delay is not. Thanks

@AnthonyGeurts1 ****. Looks like I have to get Optus Sport now 😂

@GlennHampson Depends on how long for. In May I changed my plan with Optus to include 4GB international data and all calls worked a treat in US for month. Its a $40 plan with 80GB of data here too.

@Optus what is going with the outage at the royal children’s hospital in Melbourne. No Optus services since yesterday. Families cannot use phone!! When is this going to be resolved. Very unhappy!!! #fail #optusoutage #optusdown #optus

The longest felt run up for Ben Brown wouldn't definitely have to be down Optus Stadium. Boooooooooooooo #AFLEaglesNorth

@eriantoinette @Optus They’re shit. As soon as I am able I am going back to Telstra.

@TIOAustralia I am having issues with @optus with regards with my internet. I have been trying to get a replacement modem which is PnP and they are suggesting a tech with no definite time,but a span of hours means I have to take time off work and hope that they will come or not

@Optus fix ur ****** shit since I’ve been with use there been the same problem my net has been shit all day

No I want it on public Twitter so @Optus can get it’s ass into gear and fix issues IN A TIMELY MANNER. You know what the issue is in Beverly Hills. TREAT IT SERIOUSLY AND FIX IT QUICKLY. There is no need for DM from me. FOUR HOURS without internet is SERIOUS SHIT!!

@Optus shoutout to Alisha D in Customer Service who calmly and professionally sorted out a problem for me that was caused by @Telstra porting the wrong number for me and being completely useless at fixing it Thanks Alisha

@Optus Internet down in Beverly Hills 4 past 2 hrs. No ETA! Optus STILL INVESTIGATING! #ISP’s just don’t get it. #Internet is a critical utility 4 lots of people, especially after working hours. Yet outages r obviously not treated seriously or they have pathetic service levels.

@Optus Internet outage in Beverly Hills for the last two hours. A critical utility and after TWO HOURS @Optus Outage web site has issue as STILL UNDER INVESTIGATION!!! What atrocious service levels. Two hours and no clue what issue is or an ETA for FIXING problem!!!

@Optus Internet still down in Beverly Hills. Since 9pm. Prime time and a major utility is DOWN. Not a beep from @Optus as to what’s wrong, why and an ETA for fixing it. Pathetic.

@Optus You r a CRITICAL utility service provider. Why is there no SIMPLE & CLEAR #OptusOutage website that provides REAL-TIME outage of your mobile & Internet services. Currently your pathetic internet is down in Beverly Hills with zero info to consumers. That’s crap services.

@secondhandcurls It’s just like taxi service that you have to make a calll, you can book in advance as well. You know what, I will see my optus bill tmr (i might get 30extra as it will not be full bill, which is normally 60) and the end of tmr i will decide 555(sales is up til tmr)

OPTUS CABLE IS UP TO SHIT... BONZA RIGHT NOWWWW!!!! Optus OUTAGE IN KINGSGROVE!!!! #NotHappyOPTUS #YES #ITS #CRAP

@Optus I have never endured such appallingly disappointing customer experience, as I have over the past fortnight from the Optus support centre, both over the phone + via web chat, and in your Bondi Junction store. Disgraceful treatment and management of a loyal long term account