Optus outages and service status in Emerald, Queensland

Problems in the last 24 hours in Emerald, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Emerald, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Aitchison (@ChrisAitchiso14) reported 5 minutes ago

  Does it make you sick to your stomach when you are an Optus customer for a long time, How long you have been a customer for and how they have mistreated their customers by WAYYYY Overcharging for their pre paid internet services. We get the shittiest deals even though WE PAY IN ADVANCE just to have out DETAILS LEAKED TO THE DARKWEB.I Got no apology and it works out we pau more money and PAY UP FRONT, no invoices but OPTUS prepaid Customers just ***** in the *** with a ***** comparable to the Governments they keep ******* us with!!!

• 
  Amber | Uber The Yurr (@Uberstooks) reported 8 minutes ago

  Imagine cancelling a family plan & replacing it with another service, funnily enough which costs more. Customers needs aren’t changing, your greed is. @Optus, this is appalling & just outright greedy. I will be taking my business elsewhere, along with future required services.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 8 minutes ago

  @MichaelRuyg yep, when they built the NBN fixed wireless tower, that carries optus and vodafone as well, it had a backup generator. then the tower got "upgraded" with 6 months of regular outages and then next power outage we discovered the backup generator and the ability to call 000 was gone

• 
  Dan Kelly ♥️🇦🇺💯 (@DanKelly966767) reported 8 minutes ago

  @KobieThatcher @Ann19851873 Agree 💯 Also with the recent Telstra outage and formed Optus outage. Both affecting Eftpos networks and ATM’s. Cash is king for many reasons including privacy. Do not let cash die out.

• 
  Ky Broome (@KyBroome35) reported 9 minutes ago

  Further update, Mum was just on the phone with Optus and apparently Optus (an internet provider) isn’t able to call NBN to fix this, they can only text message them. Or at least that’s the line they are spitting out about the network degradations DO YOUR JOB!!!

• 
  Aussie born/raised. DumpsterFire can burn in H (@CialusS) reported 15 minutes ago

  @Optus Cut off from 3 customer service reps after ID forms DONT load and never do on multiple browsers even after clearing cache and deleting cookies. Your system sucks for online users and needs a severe overhaul. Previously able to receive a text to verify ID no longer existent

• 
  Cricket On Your Screen (@CricketOnScreen) reported 16 minutes ago

  Seifert to Sixers would be a fun one & yes, way better than Babar. I thought Allen would be a Scorcher his entire career, but well he's said to move to Stars. I just remember @IndianMourinho saying Optus is probably the worst venue for a batter, so atleast that way he's saved.

• 
  J Labs (@jnj_pro) reported 17 minutes ago

  @Optus The advise didn't help. Can @Optus explain why already logged in users still need to do identify verification form as well as verification code. What security concerns the process actually addresses? Compared with putting unnecessary burden and waste time for users.

• 
  BeardsCantRave (@ayyyitspete) reported 17 minutes ago

  @BillKoala @mikjcal Just went to Coles mobile, same Optus network. You can go the $240/yr with 210GB or cheaper option which is usually $220/145GB a year but currently on special at Coles for $179 first year plus an extra 30Gb for the first year. Unused data also rolls over..

• 
  Alannah Joynes (@Alannahjoynes) reported 19 minutes ago

  @lozza929406 @AFL We never lose at Optus tbh not this season.