Optus outages and service status in Emerald, Queensland

Problems in the last 24 hours in Emerald, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Emerald, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (38%)
• Phone (30%)
• E-mail (14%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  WyleECoyoteESQ (@WyleECoyoteEsq) reported 7 minutes ago

  @kbrspace I dont know what is worse. Optus declaring it WASNT human error for the breach, or their security systems are so flawed that a hack was able to happen. Human error provides some reassurance optus security systems maybe sufficient, but with the denial, their security must be ****

• 
  Tristan Morrissey (@TJ_Morrissey) reported 8 minutes ago

  @samishah @Optus I left Optus perhaps 4 years ago and I still got caught up in it. Will never be a customer with them again.

• 
  MsNotMild (@Lotty88) reported 11 minutes ago

  Hi @Optus you have confirmed that hackers have 100 points of my ID including licence and passport no. dob, address plus phone no. and email. I need all my ID docs replaced. Will you pay for this plus ongoing credit monitoring? I’m not even a customer #OptusHack

• 
  Tristan Morrissey (@TJ_Morrissey) reported 12 minutes ago

  This #Optus situation highlights the need for the Australian government to enact improved consumer data rights legislation (GDPR equivalent). @AlboMP - corporations cannot be entrusted with personally identifiable data outside of a strong regulatory regime, you need to fix this.

• 
  DJ Shotty (@djshotty69) reported 15 minutes ago

  @VaperNt @Optus All I'm saying is that there's people who deserve to be scammed because they're too stupid to look at the details of what they've been sent then say to themselves, "I'll delete this rubbish because I know that I haven't got an account with Bank XYZ"

• 
  kay - 5th Estate Reporting for Duty (@kayleen87686977) reported 16 minutes ago

  @DeanRosario @Optus VIC roads are refusing to issue them

• 
  David Susak (@DavidS1247) reported 19 minutes ago

  @Saxdude26 @DamBusterPrest @manjusrii I am an Optus customer (multiple services) and their customer service is the worst. In person, over the phone, bot chat you name it…their products I find are good just the customer service is Shiite.

• 
  Gavilarr 🍸☮️🏳️‍🌈🏳️‍⚧️🖤💛❤️ (@GavinWakeupint1) reported 20 minutes ago

  @me_allyann @Optus They haven't contacted me either. No problems issuing the bill though a couple of days ago.

• 
  I Stand With Ukraine -packadayolives (@songstargame) reported 21 minutes ago

  @CommBank I'm a victim of the @Optus hack. @optus are doing absolutely nothing to help us. I'm really worried about my mobile being hijacked which would allow my savings to be transferred. Can you please let me know how I can now protect my accounts? Also, other tips? Thank you

• 
  💉💉💉 butcherbird (@butcherbird) reported 22 minutes ago

  @joshgnosis Optus didn't really provide any useful information on what action to take. So I guess they've washed their hands of the problem.