Optus Outage Report in Gold Coast, Queensland

Problems in the last 24 hours in Gold Coast, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Gold Coast, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (37%)
• Phone (30%)
• E-mail (15%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (1%)

Live Outage Map Near Gold Coast, Queensland

The most recent Optus outage reports came from the following cities: Gold Coast.

City	Problem Type	Report Time
Gold Coast	Internet	19 days ago
Gold Coast	Phone	2 months ago
Gold Coast	Phone	2 months ago
Gold Coast	E-mail	2 months ago
Gold Coast	Phone	4 months ago
Gold Coast	E-mail	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Gold Coast, Queensland

Latest outage, problems and issue reports in Gold Coast and nearby locations:

• 
  Jake Adam (@JakeyXVI) reported 2 minutes ago from Gold Coast, Queensland

  My internet was down for 2 months, it has only been back two weeks then you hit me with this shit. Like man, I have to use my missus hotspot to even play because I made the mistake of having Optus as a mobile provider as well. Highly disappointed.

• 
  yas boo (@rejsbasnet) reported 3 minutes ago from Gold Coast, Queensland

  **** is wrong with optus ko ******* service smh

• 
  @magpies59 (@magpies59) reported 3 minutes ago from Gold Coast, Queensland

  Well well..email from Optus…never been a mobile user with them…BUT with Virgin Mobile..Optus purchased their customers!! So now I’ve got ***** hacking my banking, super & various other Apps. There’s 9 in total…so glad I ****** then off & went with Vodafone!! #OptusHack #Optus

• 
  Aj 🌙🌏✨🧬 🌤 (@andiijk) reported 7 minutes ago from Gold Coast, Queensland

  @Vass2016 @Optus Try over a year of being told our service works fine when it didn’t work AT ALL. Easy over 100 hours of calls (getting transferred multiple times having to explain the same thing) 🙄🤯🤯🤬

• 
  Leith (@LeithEriksonABF) reported 11 minutes ago from Gold Coast, Queensland

  @andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!

• 
  David J Seibuhr (@davidjseibuhr) reported 11 minutes ago from Gold Coast, Queensland

  Having a good 4G 4 level optus signal nerang today this morning 9am

• 
  Ray Bisschop (@raybisschop) reported 11 minutes ago from Gold Coast, Queensland

  @Optus your service is shit, techs don’t listen. Not very happy having to reboot my internet every two minutes.

• 
  Aj 🌙🌏✨🧬 🌤 (@andiijk) reported 14 minutes ago from Gold Coast, Queensland

  @Optus no internet in Palm Beach Qld ALL DAY today. And I got a text saying maintenance work will be extended until July???!!!. Seriously not good enough! $20 discount off last month for the crap service? I can’t contact anybody!!! #furious

• 
  David J Seibuhr (@davidjseibuhr) reported 21 minutes ago from Gold Coast, Queensland

  Phoned optus customer care to report problem, voice prompts said was closed 3G optus mobile still functions, 4G receiving from Nerang damaged during yesterday night lightening storm, (thank you 3G long range and stood up firmly against it all, obviously a better design) @Optus

• 
  Holly Subritzky (@HollySubritzky) reported 22 minutes ago from Gold Coast, Queensland

  @Optus ARE TERRIBLE!!!! Forever wasting my life on the phone going around in circles!!!!

• 
  Oji (@Oji10858621) reported 25 minutes ago from Gold Coast, Queensland

  @VodafoneAU #Optus gave my friend a top of the line phone 5 months air time and data free for being a loyal customer of 30 years. Now that's a brand I want to be with! What have u done for me being 20 years and failed at all fronts to me!

• 
  Matt Webber (@MattWebberWrite) reported 26 minutes ago from Gold Coast, Queensland

  @Optus Mate. Soooo many people working from home, kids at home, trying to stay connected with family and friends. Not even close to acceptable. At least give us an eta for fix. Honestly just get it together.

• 
  Michael Fitzgerald (@realfitzy1971) reported 30 minutes ago from Gold Coast, Queensland

  @Optus Don’t do it, it’s rubbish and the service is appalling.

• 
  West Coast Eagles (@WestCoastEagles) reported 33 minutes ago from Gold Coast, Queensland

  “I never thought it would happen but 2020 has thrown up some weird things. I would love to see an AFL Grand Final at Optus Stadium and I would love for us to be there.” Naitanui

• 
  David J Seibuhr (@davidjseibuhr) reported 39 minutes ago from Gold Coast, Queensland

  Problem of 4G Outage, there was no reported outage, if you are experiencing outage, you really should telephone this in to technical support team; There's 4 different types of 4G & other network protocol, Spectrum & Plus that info helps diagnostics.; Optus Customer Service 131344

• 
  David J Seibuhr (@davidjseibuhr) reported 39 minutes ago from Gold Coast, Queensland

  @BreakfastNews During oldful beging era of mobile phones, they was equipped with voicemail, I certainly detest technology that converting voicemail to text alot people are have unverified message if it any correct, ws great Optus surepage provided (demised) simular paging service operator typed

• 
  Leith (@LeithEriksonABF) reported 39 minutes ago from Gold Coast, Queensland

  @Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

• 
  Holly Subritzky (@HollySubritzky) reported 41 minutes ago from Gold Coast, Queensland

  @Optus ARE TERRIBLE. I have never dealt with a provider like it!!!!

• 
  Matt Webber (@MattWebberWrite) reported 45 minutes ago from Gold Coast, Queensland

  @Optus how long will network be out for in 4223!!!! Need to work from home!!! No phone or internet... help!

• 
  cynthia dammerer (@madamcyn) reported 56 minutes ago from Gold Coast, Queensland

  Good to know it's only the customers and not Optus that's affected. #OptusHack It is a combination of your name, date of birth, email, phone number and/or address but it is important to know that Optus’ network and Optus services including mobile and home Wi-Fi aren’t affected🤬

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg Bell (@GregJBell) reported 4 minutes ago

  Hey @Optus! Your IVR sucks. I need to talk to a person about my account and there is no possible way to do that? Someone is attempting to change my account i.e. they’ve got my details from your leak. What do I have to do to get someone on the end of a communications channel?!

• 
  Carlos Zagal 2.0 ❤️🌹🕺🏄🪂🚴 (@CarlitosZagal) reported 7 minutes ago

  @Narty007 Very likely Medibank, like Optus had poor API exposed object design using customer IDs which are often sequential. Very easy to hack.

• 
  Steve Putt (@EthicalAdviser) reported 8 minutes ago from Brisbane, Queensland

  After telling the optus chat line that my house had burned down and that I had tried repeatedly to get the nbn cancelled (which I am still paying for), she asked me, and I kid you not, if I had tried turning it off and turning it back on again. I…I don’t know how to answer.

• 
  Liam Doyle (@Liamdoyle19901) reported 10 minutes ago

  @Optus my mobile phone isn’t working via voice calls and people can’t hear me, already talked to technical support with very little help. Can you assist me?

• 
  Deb Rose (@DebRose69128340) reported 12 minutes ago

  @Narty007 Yes pretty awful. I had all mine breached with Optus so my details already out there. New ids & license etc😡

• 
  Steve Putt (@EthicalAdviser) reported 14 minutes ago

  @Optus Jim, I have spoken to any number of supervisors who swear they will fix it, and haven't done so. I was on the phone for 30 minutes today and have been on the chat service nearly an hour and a half. I need a phone number, someone to call me, or I'll ring the ombudsman.

• 
  Maurie Farrell (@mozau1) reported 15 minutes ago

  @samidowd The day Optus started, I sacked Telstra. In my memory. they have the indisputable lifetime championship, never to be defeated. And I know its a brilliant field. Oh, Resolution Life insurance is knocking on the door as well.

• 
  Harms 🎶💜 (@holmesianlove) reported 18 minutes ago

  @dresdendoll @Optus And yeah don’t expect optus to help much. They aren’t great on the support front like most companies these days. Customer service died years ago 🙄

• 
  Harms 🎶💜 (@holmesianlove) reported 20 minutes ago

  @dresdendoll @Optus Yeah or they say come over here to this phone and ring customer support while you sit in our shop. We have customers to sell to 🙄

• 
  Steve Putt (@EthicalAdviser) reported 21 minutes ago from Brisbane, Queensland

  Hello again @Optus . I have been on the chat service 1 hr and 45 minutes and this is the most recent message ‘As per checked, there was a usage on it. May I know if this happened to one place? Or to other places?’ Do you deliberately make it difficult to solve problems?