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Optus outages and service status in Goonellabah, New South Wales

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  • Optus generated 0 outage signals in the last 24 hours around Goonellabah, including 0 direct reports.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Goonellabah, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Goonellabah, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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Optus Issues Reports Near Goonellabah, New South Wales

Latest outage, problems and issue reports in Goonellabah and nearby locations:

  • nicrankin
    Nic Rankin (@nicrankin) reported from Lismore, New South Wales

    @vaughan_k @Optus I don’t know exactly but I did eventually login on my computer. Can’t get the app to download my bills on my phone. But my bills look different so I may have been migrated to a different billing system.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

  • ross_vallance
    Ross Vallance (@ross_vallance) reported

    @blu_boys @Optus If you bank with commonwealth they have a deal with more. It uses the Telstra network, usually 25% off with an already well priced plan.

  • Optus
    Optus (@Optus) reported

    @jnj_pro Hey, J. Customers who log in using email & password also need to perform Multi-factor authentication (MFA). We recommend enabling biometrics in the My Optus App for a faster and secure login, where no extra codes are required. From the 1st of Jan 2026, no conversation history will be stored/available in the My Optus app or My Account online. We understand that this change is a pain point for you, and we've flagged this as feedback for the relevant teams to review. - Dillon

  • Optus
    Optus (@Optus) reported

    @jnj_pro Sorry to hear that you're having these ongoing issues with the app and need to log in multiple times. Can you please ensure both the app and your device have been updated to the latest available software? We also recommend enabling biometrics in the My Optus App, so you don't need to keep re-entering codes. Please send us a DM if you are still needing assistance. - Joel

  • Optus
    Optus (@Optus) reported

    @Sharkies2035 Hi there, I'm sorry to hear about your poor experience with Optus' prepaid plans. We'd like the opportunity to turn this around for you. Please send us a Direct Message with more information so that we can investigate further. -San

  • ijaz2021
    Mian Ijaz Rabbani (@ijaz2021) reported

    Australia switched off its 3G network in 2024, since then Jazz IR roaming stopped working in Australia. Community raised it many times with Jazz, to always receive a reply to adjust network settings to no avail. Please talk with Singtel/Optus to restore Jazz IR in Australia.

  • james00000001
    James One 😷 (@james00000001) reported

    @jilldlovinglife @Dempsey57Jackie Yeah seems to be no correlation to carrier, not an Optus problem

  • rachael18536941
    rach (@rachael18536941) reported

    @6bretto9 I’m worried hawks won’t go deep in the finals as the first game for us if we stay 4th we have to play Freo at Optus and that sucks

  • Peter_Lewis747
    Peter Lewis (@Peter_Lewis747) reported

    @AuspiciousTimes @blu_boys @Optus Aldi uses “parts of the Telstra network “ if you read the fine details. Only Boost gives you access to the full Telstra network.

  • optus_help
    Optus Help (@optus_help) reported

    @KleinRevd Based on the screenshots provided, it's not clear that the issue is related to the Optus network. If you would like us to take a closer look or if there's any additional information you'd like to provide, please send us a DM, and we'll be happy to investigate further. -San