Optus

Optus Outage Report in Goonellabah, Lismore Municipality, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Goonellabah, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Goonellabah and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Goonellabah, Lismore Municipality, State of New South Wales 01/31/2026 16:50

January 31: Problems at Optus

Optus is having issues since 08:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Goonellabah, State of New South Wales

Latest outage, problems and issue reports in Goonellabah and nearby locations:

  • nicrankin Nic Rankin (@nicrankin) reported from Lismore, State of New South Wales

    @vaughan_k @Optus I don’t know exactly but I did eventually login on my computer. Can’t get the app to download my bills on my phone. But my bills look different so I may have been migrated to a different billing system.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • ineffyble Effy Elden (@effy@mastodon.social) (@ineffyble) reported

    It's now been a week without access to my phone number since I haven't managed to go into an Optus store. When I finally manage to fix this I'm going to either discover that everything is on fire, or that I haven't missed anything at all.

  • omwamiKing Omwami (@omwamiKing) reported

    @Optus you know there's an outage since sunday to go on for a week, you don't inform customers, and on calling you advice that I purchase another product from you or other providers. @NBN_Australia yours is down as well and calls not going through. **** services nkt!🤬

  • lizsydneycomms Libby Shaw (@lizsydneycomms) reported

    Optus is the most incompetent network ever. How can they think that transferring between departments and not actually refunding MY money is okay?

  • Rach_ael1 Rach (@Rach_ael1) reported

    @Optus curious to know how long it takes for a new customer to get an esim? So far I’ve logged 4 requests, none registered, spoken to up to 10 of your staff, spent close to an hour on hold and had a number of online chats with staff… I’ve been a customer for a month…

  • delan82 Delan Adikari (@delan82) reported

    @Optus This is what happens when you outsource customer service offshore to save money....useless, slow help

  • delan82 Delan Adikari (@delan82) reported

    @Optus Its past 8am and your auto comment on phone claims you are closed and cuts call. Same thing last night at 7pm. But you falsely advertise that between 7am and 8pm weekdays you are available for help calls @acccgovau

  • ACTINOSProject David Caldicott (@ACTINOSProject) reported

    In EU for a conference with @Optus, and cannot find the words to describe how much worse the provision of a roaming mobile service is for Australians here, compared to ANY of the 16 other nationalities in attendence. Completely village.

  • burnie661 I Am J Woman (@burnie661) reported

    @QuentinDempster @AlexSmithSMH But now she has a cushy senior position with OPTUS. I'm considering whether to cancel OPTUS as my phone provider because of this.

  • JoelDTD Joel Birch (@JoelDTD) reported

    @cryptodazzaa69 @VodafoneAU Guess what Crafter aka guy who went on IG rant about an Optus bill, Twitter is actually an official way of contacting Vodafone support. Thank you, cool guy.

  • BigunitGrant Grant D (@BigunitGrant) reported

    @Optus it seems my iPhone is no longer diverting calls to voicemail. Tried to log in via App but my email & password apparently are no longer recognised. Tried to use support chat, but can’t as I can’t login. Going in circles, can you help please?