Optus outages and service status in Goonellabah, New South Wales

Problems in the last 24 hours in Goonellabah, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Goonellabah, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Goonellabah, New South Wales

Latest outage, problems and issue reports in Goonellabah and nearby locations:

• 
  Nic Rankin (@nicrankin) reported 59 minutes ago from Lismore, New South Wales

  @vaughan_k @Optus I don’t know exactly but I did eventually login on my computer. Can’t get the app to download my bills on my phone. But my bills look different so I may have been migrated to a different billing system.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arkers (@Thelandofark) reported 4 minutes ago

  @matt_barrie @van00sa And Optus went down right after Albanese visited Beijing in July last year.

• 
  Max Revelation (@MaximilPlan3t) reported 5 minutes ago

  @GregNordo @AllBiteNoBark88 I just had another go with Optus. Literally no internet during peak hrs. Their NBN is unbelievably bad, even my business plan was dropping out 20 times a day. Aldi it is.....

• 
  Supergoy (@itsgoyimtime) reported 8 minutes ago

  @JH_Otway_Ranges @FranMooMoo Hanlon’s Razor or whatever razor that states never attribute to malice that which can be explained by stupidity. Optus staff literally left a URL public that was supposed to be private and someone stumbled on it.

• 
  Snuffles 🌸 (@Snuffle16106950) reported 9 minutes ago

  @MelbOnTransit @Urban_Immerser Why don't V/line use a back up telco provider beside telstra? So if one goes down they got some form of commication. V/Line should back up Telstra with Optus in case on goes out!

• 
  Daniel ★ (@Danielx64) reported 11 minutes ago

  @optus_help Hey Sam, I wasn't logged in and not even an Optus customer. Do you want me to DM the original enquiry so that it is easier to find the conversation?

• 
  John Lang (@jdhlang) reported 12 minutes ago

  @EVERALDATLARGE Agree Everald. Yes there was a system fault, and yes 000 Failed. And Yes after the Optus problems the Labor Minister for Communication put in place to hopefully fix the problem. Calling for government to leave is a bridge too far. It will take time to fix. It’s not down every day

• 
  JJ (@recursedand) reported 19 minutes ago

  @telstra hey ********: why give me free service all day to then leave me unable to recharge *still*? who is running your company? vote them out. you guys suck but you're better than optus *still* somehow.

• 
  Chris Smith (@chrissmithonair) reported 20 minutes ago

  @optus_support Hey Optus support I am in a big pickle in France and I have my phone account w u. My phone had a swim and has been dead for a week. Tech in Nice says will never restart. I have a new phone and I need to reactivate my Optus account to upload my Samsung and Google data. But yoh can't connect to a support person in Aust unless u register on the app which demands a phone text to verify!!!! Aghhhhh. I only have internet and no access to Whats App or any of the accounts. Can someone DM to help please

• 
  Miss Igraine (@MissIgraine) reported 20 minutes ago

  @clarkes I don't think it's 4G specifically that causes the issue, it's that we have one major mobile network operator, and two others. Between them they don't provide comprehensive coverage across the country because of our sheer size. And they don't play together. Except Optus & TPG

• 
  Rosita Díaz (@RositaDaz48) reported 23 minutes ago

  Australians deserve answers on many things that concern Labor.. on your continuing lying your actions concerning Australia.. your misogyny.. your disgusting stance on women .. the aged .. veterans .. how you gift taxpayers money to overseas .. we Ned an audit on Gov’t actions.. on you ant the whole Labor party .. Anthony Albanese says the outage affecting Telstra’s national network was “deeply concerning”, claiming Australians were “entitled to answers” but that investigations were ongoing. “It’s very disruptive to people’s lives throughout the country. This is a national outage that has varied effects,” the Prime Minister told reporters in Brisbane. “The Triple-0 custodian is in constant contact with Telstra and with the emergency services, and investigations are underway at this stage. What Telstra have indicated to the government is that they don’t see this as being … malicious, but those investigations are underway.” Mr Albanese pointed to government measures crackind won on Australian telco’s in the wake of the Optus Triple-0 scandal claiming the government would continue to engage with Telstra over the outage. “We’ll continue to engage constructively. But I think people are entitled to get answers, but they also want answers that are accurate and those investigations are ongoing,” he said.