Optus outages and service status in Goonellabah, New South Wales

Problems in the last 24 hours in Goonellabah, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Goonellabah, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Goonellabah, New South Wales

Latest outage, problems and issue reports in Goonellabah and nearby locations:

• 
  Nic Rankin (@nicrankin) reported 45 minutes ago from Lismore, New South Wales

  @vaughan_k @Optus I don’t know exactly but I did eventually login on my computer. Can’t get the app to download my bills on my phone. But my bills look different so I may have been migrated to a different billing system.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave (@Dave87990998) reported 54 seconds ago

  Like I said outside optus ur game is poor bcoz 90% thi year u played in optus this game shows all weak pts take them work on them even today its not finals ur struggling think finals outside optus today very poor midfield transition and very poor ruck @freodockers

• 
  Heather Bilson. (@BilsonhBilson) reported 2 minutes ago

  @gpeurocars These 1/2 wits leave us unsafe! Telstra & Optus widespread outages triggers severe, cascading national security & public emergencies as modern infrastructure is hyper-connected, a single software defect or network drop instantly paralyzes critical systems, not just calls. 2/2 🧵

• 
  DaPeach (@DiZPeach) reported 2 minutes ago

  @noplaceforsheep We were with Optus for over 15 years. Then they decided that they were pulling out of our area. Bad luck to us. Still after another 15 years trying to sort out random accounts. Baaaaaaaastards.

• 
  J Labs (@jnj_pro) reported 2 minutes ago

  @Optus It is fine you don't store conversation only when the problem is solved. Otherwise it causes huge inconvenience and waste of time. Sometimes I lost history right after log in back again. How long do you actually keep it before you delete?

• 
  Jamie (@jamieeedward) reported 4 minutes ago

  @Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor

• 
  Kelly (@Kelly26552573) reported 13 minutes ago

  @Candour100 @blu_boys @Optus Yeah my husband had to switch to the Telstra network because of remote work. Boost was his choice.

• 
  Stuart (@Stewie8t) reported 16 minutes ago

  @JimThom90458694 Just as with the Optus and other high profile hacks, it is our stupid 🇦🇺 government that insists on comprehensive customer data being retained for two or three years rather than being collected and retained for only as long as it takes to confirm the account, a couple of months.

• 
  Titch Ashen (@titchashen) reported 18 minutes ago

  We need the telco to learn #auspol but as an Optus customer .who has seen it before, what happens hear? Zero cash for us, but the Optus bill goes up to cover this pay out to lawyers and a few who could afford them. Same as the mob who are suing Coles. Pays lawyers and a few and we all pay the price in the new prices, not Optus or Coles

• 
  Dave (@Dave87990998) reported 22 minutes ago

  Frederick must be dropped.totally this is a loss no problem but totally freo has been exposed too weak outside optus i dont know why afl made fixture 16 to 18 games in optus stadium so u didn't find ur weakness all year @freodockers

• 
  Optus (@Optus) reported 23 minutes ago

  @saline Hi Samela, so that we are on the same page, you have an Optus service and your service is getting cut off at night, especially when you call your colleague Brenda? If you are an Optus customer having issues with your service then please send us a direct message with more details of the fault so that we can assist you further - Kartik