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Optus

Optus Outage Report in Greenwald, Glenelg, Victoria

Why is my Optus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Full Outage Map

Problems in the last 24 hours in Greenwald, Victoria

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Greenwald, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Optus

Optus is having issues since 11:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • 39% Internet (39%)
  • 29% Phone (29%)
  • 14% E-mail (14%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • skyemyers1989
    Skye April Myers (@skyemyers1989) reported

    @kbrspace @Optus Please get someone to help me

  • skyemyers1989
    Skye April Myers (@skyemyers1989) reported

    The last time I had to wait for someone from customer complaints to call it took 23 Days! By that time it will be much to late! Please help me @Optus #optus

  • judges119
    Azathoth (@judges119) reported

    lol. i'm in both the ahm and optus breaches 🙃 although it seems both of them have my old name because their processes to get it updated were so terrible.

  • iibnf
    iibnf (@iibnf) reported

    @optus and their team is now saying they haven't got the phone, even though their website says they got it on 17 October, a week after the shop sent it back. Just lies upon lies upon stupid upon stupid. Over three hours of stupidity and lies.

  • iibnf
    iibnf (@iibnf) reported

    The phone that @optus has. These are the stupidest people I have ever had the misery of dealing with. I guess the point is to be increasingly stupid until I give up in frustration? I have an hour until I go home to keep on insulting them, I guess.

  • skyemyers1989
    Skye April Myers (@skyemyers1989) reported

    to locking myself in my office trying to get help and having no one even answer me while my sick 1 year old is screaming outside my door because he wants me and not his dad right now. You are a mother surely you and Optus ab do better than this. I am at my absolutely…

  • skyemyers1989
    Skye April Myers (@skyemyers1989) reported

    wits end and don’t know what to do your complaint team just keep pushing me to cancel my contacts which I find appalling. Everything that was promised on my account has not been done meaning that Optus is about to direct debit money i can’t afford in a few days…

  • leebailey11
    Lee Bailey (@leebailey11) reported from Sydney, New South Wales

    @Optus my NBN has been showing a reduced service for almost 24 hours and is still listed as ‘under investigation’. Any chance someone will get the investigation done soon. With downloads of 3.14mbps and uploads at 0.44mbps I can’t do anything currently

  • iibnf
    iibnf (@iibnf) reported

    @optus have just sent me to their fifth representative who also cannot understand that they still have the phone and wants to send a code to the phone that they have in their possession. I have never dealt with anyone this stupid in my life. Six idiots in a row.

  • customery
    Neil Benson (@customery) reported

    The @Optus breach of 9.8m customer records leaked my driver's license. To take up their offer of credit monitoring, I have to give my driver's license and passport number and employment history to @Equifax, who leaked 143m customer records in 2017. 😯