Optus outages and service status in Greenwald, Victoria

Problems in the last 24 hours in Greenwald, Victoria

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Greenwald, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Trend Trader (@SixG369) reported 1 minute ago

  AI helped me save $270 a year tonight. Not by doing anything fancy. It just helped me survive the telco maze. The Optus bill started at $251.30/month. After a long support chat, it dropped to $228.80/month. That is $22.50/month saved. $270/year. The real win was not the discount. The real win was AI helping me: - Ask better questions - Check the maths - Avoid payout traps - Push past the first “best offer” - Get the final number confirmed in writing They first offered a small plan downgrade. Then we asked about loyalty. Then retention. Then the numbers did not add up. AI spotted the issue. One plan change had not actually been processed. So, we pushed again. Final result: Old bill: $251.30/month New bill: $228.80/month Yearly saving: $270 AI did not magically save me money. It just stopped me from giving up while the telco maze tried to win. Next target: Telstra internet.

• 
  Kovac's (@YellowKovac) reported 2 minutes ago

  @Teh_Jkr @Optus I spent 2 hours taking to support to get the intro deals they have to save 30 bucks, but it's still insane how expensive it is when I don't need more data, especially since I lose reception in Melbourne

• 
  Gavin McKenzie (@gav_mck) reported 4 minutes ago

  @Telstra Telstra Doncaster failed and refused to help, I'll be lodging a complaint with the ombudsman in due course, duly note the outcome, you lost two decades long people to Optus, who were terrific in help.

• 
  coby hewitt (@cobyhewitt1) reported 4 minutes ago

  Nicky Winmar found guilty of DV so quick question does his statue at Optus get pulled down ?? This isn’t his first rodeo either

• 
  ǝllǝɥɔᴉɯ 🤷‍♀️ (@Mishelle0918) reported 10 minutes ago

  Two & a half hours on several chats with @Optus staff & still no resolve. This is fkn bullshit customer service when your staff “Frankie” has changed us to the wrong plan (for upgrade of modem).

• 
  Mike Smith (@Dog_Meat_Man) reported 12 minutes ago

  @TVTV494601 @OliverTrenchard Things can be free and still be awful. Back when Optus sport had the rights their app was great. You’d happily pay the $15 because it was a good service.

• 
  Rinat F. 🇦🇺 (@ronyspark) reported 14 minutes ago

  @tsport100 @Starlink We were with Optus for more than a year. Service was great, we’re lucky to have a tower nearby, but prices climbed up to $100 per month 😬

• 
  Dave [Jan/3➞₿🔑∎] (@davidjellison25) reported 15 minutes ago

  @VoteLewko @Starlink So called Hitler is killing it. **** Telsta and Optus.

• 
  Kamui (@SgtReapR) reported 21 minutes ago

  @Optus @Teh_Jkr Don’t be loyal anymore. You get nothing for being loyal, swap providers every chance you get. They all treat new customers way better than anyone long term. You could ring them and tell them you’re leaving but that’s a lot of effort that they don’t deserve.

• 
  Joel (@joelmuzz) reported 23 minutes ago

  @shadowfan198 Simply use VPN. Aus service providers have to keep logs of all your metadata, one day that is all going to leak (most likely Optus) and go on public record forever.