Optus

Optus Outage Report in Hazelbrook, Blue Mountains Municipality, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hazelbrook, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hazelbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hazelbrook, Blue Mountains Municipality, State of New South Wales 02/21/2026 16:50

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (23%)

    Phone (23%)

  3. E-mail (11%)

    E-mail (11%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Live Outage Map Near Hazelbrook, Blue Mountains Municipality, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Phone
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Wi-fi
AustraliaSydney Phone
AustraliaSydney Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Hazelbrook, State of New South Wales

Latest outage, problems and issue reports in Hazelbrook and nearby locations:

  • KalinaPaul PK (@KalinaPaul) reported from Sydney, State of New South Wales

    @Optus - could you please provide me with an Australian number to lodge a complaint with my mobile phone billing. I’ve been patient for 3 months dealing with many call centres around the world but still no resolution!

  • joekiely Joe Kiely (@joekiely) reported from Sydney, State of New South Wales

    @igriscti @Telstra @Optus Obliviously they haven’t a clue! Being @Telstra they probably made the engineer, who could figure it out and fix it, redundant

  • BluesFan7071 Simon Benson (@BluesFan7071) reported from Sydney, State of New South Wales

    Great @Optus that we can see a graph breaking down data usage but not so great that last point on graph Tue 29 Jan. Not helpful if graph doesn’t update more frequently!!!!

  • DigitalMediaBoy Carrington Brigham (@DigitalMediaBoy) reported from Sydney, State of New South Wales

    Don’t go with @Optus for NBN it takes them 30+ days just to relocate you in the same building. Isn’t that awesome service. Think it’s a case of them being too big too care about their consumers these days.

  • buyersagentssyd Paul Mulligan (@buyersagentssyd) reported from Sydney, State of New South Wales

    Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf

  • rsl1957 Roger Lembit (@rsl1957) reported from Katoomba, State of New South Wales

    @ERN_Malleyscrub @sgorolay @Optus That trick never works 😁

  • lyng62 Lyn (@lyng62) reported from Sydney, State of New South Wales

    @Toddy2102 @Optus @NBN_Australia I get well over 90 down speed at the moment and I need it for work.

  • theogoh Theo Legowo (@theogoh) reported from Sydney, State of New South Wales

    @optus please comment, my colleague next to me is having exactly the same issue, but told to go to an Optus store to sort it out. I’m worried now because I’m porting a number to you.

  • amawidarmana ama widarmana (@amawidarmana) reported from Sydney, State of New South Wales

    $65 per month, yet I only get 20 days per month of internet.. @Optus , and now I the problem occurs again, no internet connection at all. Postcode 2132

  • markc Mark Cohen (@markc) reported from Sydney, State of New South Wales

    Looks like @optus account login is down - wonder if they use AWS in Sydney too or if it’s coincidence

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @Optus @australia2 Good luck mate. Seriously the worst customer service company in Australia esp issues around nbn

  • gregmw34_greg Greg Williamson (@gregmw34_greg) reported from Sydney, State of New South Wales

    @Optus what is the problem with the cable internet in area 2122

  • KalinaPaul PK (@KalinaPaul) reported from Sydney, State of New South Wales

    @Optus I sent a DM @7.16am this morning as requested and I still haven’t heard a word from @Optus. Poor customer experience!

  • davewhittle Dave Whittle (@davewhittle) reported from Sydney, State of New South Wales

    Dear: @Telstra the customer service in your George St, Sydney store on Wednesday was terrible. I'm switching after 20+ years to @Optus ❌❌❌❌❌

  • RozaGermian Roza Germian (@RozaGermian) reported from Sydney, State of New South Wales

    @Optus please let your customer know what on earth is going with your internet outage. Contrary to what your website tells people, you’re keeping customers in the dark, not “in the loop”!!!

  • montyhamilton Monty Hamilton (@montyhamilton) reported from Sydney, State of New South Wales

    @speedmeades @Robbo_heraldsun @Telstra @Optus Yes, I'm one of the founders... The product design and customer service is effortless...

  • matseinarsen Mats Stafseng Einarsen (@matseinarsen) reported from Sydney, State of New South Wales

    Add to it that the telcos (Optus...) are also stale and old with old school customer service 😬

  • lyng62 Lyn (@lyng62) reported from Sydney, State of New South Wales

    @Toddy2102 @Optus @NBN_Australia Thats Correct. I rang Optus while the tech was still here and said - do not switch anything over until we discuss the issue of the NBN modem and router being DOWNSTAIRS now when my cable connection comes straight into my office which is UPSTAIRS.

  • bcg1976 Not for you (@bcg1976) reported from Sydney, State of New South Wales

    @Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.

  • darthted Ted Tencza (@darthted) reported from Sydney, State of New South Wales

    So @Optus has replied to me, to let me know that "some offers are available to new and re-contract customers only," totally missing the point of my original complaint.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • JesMullins Jessicah Mullins (@JesMullins) reported

    So, after DMing @Optus with the requested info and filling out a form so they could help me, the answer is: They can’t help me, only the team that has gone radio silent for a week can…. Serious buyers remorse. I’ll be switching back to my previous provider as soon as I can.

  • linc_tweets lin c (@linc_tweets) reported

    @Optus what is going on ? Our nbn just cut out and won’t come back. It’s awesome when you’re wfh. 😠

  • ruth_graver Ruth Graver (@ruth_graver) reported

    Setting up phone with @Optus most frustrating & unhelpful experience. Took 3 weeks to get phone, Optus wifi not working, can’t set-up phone. Took in-store to be told not their problem don’t do set up & go to Apple who are booked out. What do I pay you for, definitely not service!

  • Nurfballs Casey Mullineaux (@Nurfballs) reported

    Hey @Optus, I consistently get scam sms's from numbers on your network. What's the appropriate action to take to get these to stop?

  • PauleQuan I'm Paul E. Quan? (@PauleQuan) reported

    Getting alot of mobile phone numbers claiming to be @Telstra lately... Hmmmm never got this once being an Optus customer for 16 years...

  • ryzn00 RJF (@ryzn00) reported

    @Optus What in gods name is going on in cairns? I had better service 11 years ago. Like how can you be making more money every year but the service get worse every year?

  • BjWatling2 Bj Watling (@BjWatling2) reported

    @vyasrushi3 @CricketInsight3 Yeah, I like optus most. Motera seat colour is poor. It should be light colour and good quality seats. Optus exterior design, lightening, 3 tier is amazing

  • NeiszWulf Neisz Lone Wulf (@NeiszWulf) reported

    @Optus I have been told the tower at St Helens Park NSW is faulty. I am using WiFi to contact Optus. Can someone message me when you have ETA that this problem will be fixed??

  • 0watchthisspace db (@0watchthisspace) reported

    @Optus why the f*** are you saying that you're customer service is closed it is not f****** 8 p.m. your home mobile Wi-Fi is absolutely f****** useless, your technical team are f****** useless making things worse. #optus I do not recommend this service to anyone.

  • Nurfballs Casey Mullineaux (@Nurfballs) reported

    @Optus Certainly not great when I see them, Quade! I took random sample of those texts and looked up the carrier online. Every single one I tested returned Optus as the carrier. I’m not an Optus customer.