Optus

Optus Outage Report in Hazelbrook, Blue Mountains Municipality, State of New South Wales

Problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Hazelbrook, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hazelbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Hazelbrook, Blue Mountains Municipality, State of New South Wales 12/03/2025 05:30

December 03: Problems at Optus

Optus is having issues since 03:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Phone (10%)

    Phone (10%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Hazelbrook, Blue Mountains Municipality, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Phone
AustraliaSydney E-mail
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Hazelbrook, State of New South Wales

Latest outage, problems and issue reports in Hazelbrook and nearby locations:

  • jodadi_o Jodie Humphries (@jodadi_o) reported from Sydney, State of New South Wales

    Thanks @Optus that maintainence work you were doing in my area has meant my internet has been at best patchy or at worst non-exisitent on a work day! Woot at least you will get more money from my excess mobile data thus month since I used hotspot all day to do work

  • agarwalnischint Nischint Agarwal (@agarwalnischint) reported from Sydney, State of New South Wales

    @Optus Hi Team, I'm unable to receive any calls and unable to login to app either to contact support team.

  • DebCansdell 💧 Deb Cansdell 🌱 (@DebCansdell) reported from Sydney, State of New South Wales

    @slsandpet @Optus MIL, 94, died in Dec.Found overdue phone bill so we paid it. Had to give them my Credit Card no to pay overdue + following month, then cancel. They then std billing us 4 monthly contract fee. Sent copy of death certificate. Nup..still billing us!

  • vanwaitsy Angela #football. Bloody hell!!!♥️ (@vanwaitsy) reported from Sydney, State of New South Wales

    ******* dead Tim Sherwood is going bat **** crazy on Optus Sport. He's so angry with us, saying pretty much Ole should go in there and slaughter them. Is Timmy actually a United fan?

  • OneEyedWriter63 Brett Hatchman (@OneEyedWriter63) reported from Sydney, State of New South Wales

    A 'Heads Up' for @Telstra. Just got a call from a lady who said they worked for you wanting to reset my password for my internet as she reckons it's currently in public mode. Only problem is I'm with @Optus. She said she already new my password & when I asked her to repeat it 1/2

  • VelitesNelson velites (@VelitesNelson) reported from Sydney, State of New South Wales

    @Optus after repeated phone calls, talking with many of the customer service team members, the funds that have been debited out of my mother's account after December 2019 when she had cancelled her service with @Optus. In which your team has admittedly agreed to the mistake (ctd)

  • BMOUSA1 Maurice B (@BMOUSA1) reported from Sydney, State of New South Wales

    @Optus I have been without internet since Tuesday. I have called the Philippines 10 times now only to be disconnected, promised a call back (That didn't happen.) Had a technician out on Thursday, couldn't fix the problem. And I'm still waiting for a call back from Tech support.

  • Jaksuhhn 𝙅𝙖𝙘𝙠𝙨𝙤𝙣 (@Jaksuhhn) reported from Sydney, State of New South Wales

    Bro wtf is going on with my data @Optus

  • Simmotravels The Wandering Simmo (@Simmotravels) reported from Sydney, State of New South Wales

    Amazing how the customer service team at @Optus can't even answer a simple question.

  • DebCansdell 💧 Deb Cansdell 🌱 (@DebCansdell) reported from Sydney, State of New South Wales

    @slsandpet @Optus Yep! This has been awful. She is DEAD, certificate to prove it, mobile phone would not have had any activity since Nov 19. Imagine having to deal with this if it had been the tragic death of a young person. Unconscionable! Optus is evil.

  • DebHoggoz Deb Hogg 📚🐨🦉🏝🌺🙏😝 (@DebHoggoz) reported from Sydney, State of New South Wales

    @Telstra @stoobii Problems in Sydney too. Outage page can’t be reached. Using Optus 4G because Telstra NBN home service is stuffed in postcode 2222. Not good enough! Got work to do and 4G is not how I want to access secure sites.

  • BeauGiles Beau (@BeauGiles) reported from Sydney, State of New South Wales

    @FantaRising Telstra / Optus / Voda changed the way they do plans, now it’s just the outright phone price split over 12/24/36 months, and you pay for the phone plan separately - but you can move the phone plan bit up and down as you need data

  • OneEyedWriter63 Brett Hatchman (@OneEyedWriter63) reported from Sydney, State of New South Wales

    to me over the phone she hung up. The number she called from was a Sydney number, but she sounded like she was at an overseas call centre. She may have been on the up & up, but why hang up? If it's a scam I thought you @Telstra & @Optus should know about it. Brett.

  • SElizaP 💧 leftwinglunatic Susan B.A. (@SElizaP) reported from Sydney, State of New South Wales

    @slsandpet @Optus Optus has the worst customer service I've come across. I would never sign up with them for anything. My mum has her service with them & being 89 she doesn't like change. Its hell if we ever need to report any issues.

  • 4Qpolies David (@4Qpolies) reported from Sydney, State of New South Wales

    I’ve just rung Foxtel to see about opening an account but when I spoke to someone on a line advertised ON A FOXTEL PAGE they tell me I have the wrong number! Profit vs service! #FOXTEL #OPTUS

  • marounnn_ maroun (@marounnn_) reported from Sydney, State of New South Wales

    shoutout to optus for never charging me late fees on my bill, even when i forget to pay it after 3 months @Optus

  • jensenoz John Jensen (@jensenoz) reported from Sydney, State of New South Wales

    @Optus desperately trying to get help for my nbn hfc service that is currently offline. Nobody answering the phone and I can’t get logged into the app!!! HELP!!

  • tamsinbirch Tamsin Birch (@tamsinbirch) reported from Sydney, State of New South Wales

    @FourRedShoes @Telstra Stay the hell away from Vodafone because the concept of travel, time zones and moving country appears to be beyond them. It took us six months to convince them we no longer lived in UK (therefore they could stop billing us) and we’ve had problems travelling too. Optus seem ok.

  • 4Qpolies David (@4Qpolies) reported from Sydney, State of New South Wales

    Optus is down again! How hopeless! Way to go Turnbull and ScottyFromMarketing’sLNPMurdochRats hopeless Internet, hopeless mature age carers, hopeless corruption and hopeless Internet/Cable/NBN. #OPTUS

  • mikimarvel14 MikiMarvel14 (@mikimarvel14) reported from Sydney, State of New South Wales

    @Optus NBN down in 2230 area? No internet since 5am and still nothing

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • charlietech Charlie (@charlietech) reported

    And there it is note today from MBL - '...Maurice Blackburn Lawyers, today lodged a representative complaint against Optus for disclosing the personal details of millions of customers..' Let the lawyers picnic begin!!

  • CharlieBBucket Charlie Bucket Alias 🏳️‍🌈🏳️‍🌈🏳️‍🌈 (@CharlieBBucket) reported

    Can confirm that @optus can’t even offer a temporary solution for the internet outage. I have no or very little internet until Oct 14.

  • WestralianOrtho Mateja (@WestralianOrtho) reported

    @OrdotsarIC @ParamountPlusAU Nah I don't want A-League mainly because Paramount is ****. I stick to watching the Prem on Optus.

  • JonInQLD Jon (@JonInQLD) reported

    @rukeylob @Optus Yep @optus lied to me about having my phone “in stock” and it being assigned and processing for delivery, there’s no other explanation other than they just lied (and continue to lie) and the phone was never actually “in stock”

  • DanniStoyles Dannii 🇭🇲 (@DanniStoyles) reported

    @CharlieBBucket Seriously, at this point Optus is ***************. Can't keep your info safe and can't even provide a service ppl pay them for.

  • VSTMMJJ Born Warrior,feminist,heathen,#nomoreinequity (@VSTMMJJ) reported

    @madradish @JetstarAirways All Australian businesses need to know that taking cash & then abandoning customer service is actually fraud regardless of tiny print BS. We should trend fraudulent non customer service provision for monies taken by Jetstar, Qantas, Optus, Telstra & our govt & other authorities

  • ServiceNSW Service NSW (@ServiceNSW) reported

    @rwerkh Hi Richard, if your details have been accessed in the Optus breach and are used in relation to a fine, please contact Revenue NSW on 1300 138 118 - 7:00am - 7:00pm Monday to Friday for help.

  • BernStojanovic Dr. Bernadette Stojanovic (@BernStojanovic) reported

    @YouAreLobbyLud We desperately need someone competent in charge of the WHO. Tedros is far too radical and apparently believes that COVID can sometimes be bad for you. Has anyone tried reaching out to Gladys to see if she’s over the whole Optus gig yet?

  • Jeanettemaree68 Jeanette (@Jeanettemaree68) reported

    @jackisaacwise I’m not an Optus customer but I’ll blame them in this instance

  • benyuhhh benia (@benyuhhh) reported

    @erushi17 no way ur using sudanese internet omg, i’m talking abt how **** optus is