Optus outages and service status in Illewong, New South Wales

Problems in the last 24 hours in Illewong, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Illewong, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

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  Alannah Joynes (@Alannahjoynes) reported 39 seconds ago

  @lozza929406 @AFL We never lose at Optus tbh not this season.

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  Mark Symons (@SymonsYahoo) reported 4 minutes ago

  @ronInBendigo A clear sign that corporate management wishes to frustrate and alienate customers. No just due to the decision but principally due to the inevitable decline e to disastrous levels of customer service and systems reliability. The much reviled Optus is a case in point: dreadful customer service and numerous life-threatening outages as a result inadequate staff processes and failed procedures. I would love to see the risk assessments carried out by both companies, in relation to both real and reputation risk.

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  Optus (@Optus) reported 5 minutes ago

  @saline Hi Samela, so that we are on the same page, you have an Optus service and your service is getting cut off at night, especially when you call your colleague Brenda? If you are an Optus customer having issues with your service then please send us a direct message with more details of the fault so that we can assist you further - Kartik

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  tahlia (@endearinglwt) reported 5 minutes ago

  why ******** did optus charge my phone bill TWICE

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  James One 😷 (@james00000001) reported 8 minutes ago

  @JaniceB72627796 Apparently not an Optus issue

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  Dave (@Dave87990998) reported 9 minutes ago

  Frederick has never kicked multiple goals outside optus @freodockers

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  Optus (@Optus) reported 10 minutes ago

  @iisancs Hi Isan, we're sorry to hear you're experiencing issues with your internet connection in spite of paying your monthly Optus bill. Please send us a DM with your full service address and your internet type, so we can take a look and investigate further. -Enku

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  𝗴 𝗹 𝗼 𝘄 (@glowwxx) reported 15 minutes ago

  @Aussie_Dad5 @Zhshshdjsjsjs You’re so retarded it’s embarrassing. The fact you think turning your phone off means they can’t collect your data shows your IQ. 1. Turning off your phone isn’t turning off your phone it pings to a cell tower constantly. Most phones go into a “deep sleep” mode in which where gps, microphone and network are still active 2. If they wanted to collect data they wouldn’t need an alert to do it. They would just go to Optus and Telstra, give them your number and get everything they want. Or just ask Apple or google to comply.

• 
  Anthony Beckhouse (@AntoBeck) reported 18 minutes ago

  Data Security seems to be a major problem in Australia. How about I just hand my data over publicly and be done with it? @Optus @originenergy #DataSecurity

• 
  Optus Help (@optus_help) reported 21 minutes ago

  @KatrinaLarsen Hey, Katrina. We're sorry to hear that your service is currently impacted by an NBN outage. In the instance that your Optus modem that does not facilitate 4G back-up, our teams will look to provide interim support such as the Optus Internet Assistance Kit. This can be posted or collect from your nearest Optus store. If you hold an Optus Prepaid or Postpaid Mobile service, please don't hesitate to send through a Direct Message, and we can look to apply some Mobile Data to support using your Mobile as a Wi-Fi hotspot in the interim. - Dillon