Optus outages and service status in Jugiong, New South Wales

Problems in the last 24 hours in Jugiong, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Jugiong, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (37%)
• Phone (30%)
• E-mail (14%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Rogers- I see entitled people (@SEggminder) reported 4 minutes ago

  @samthe_eagle @Optus One could argue that they breached our contracts. When you fail on such a basic level, how do you even defend the rigidity & legality of a contract? #OptusHack

• 
  Bej E (@MrBJovi) reported 6 minutes ago

  @Optus @RunnerSA18 I've received an email saying my data has been hacked! Where the fk is the communication & reimbursement from Optus? And yeah I'm fkn pissed, your talking about my personal god damn information out their for the world to see 🤬 fkn useless Optus.

• 
  Joseph O'Donoghue (@josephodonoghue) reported 7 minutes ago

  As an #Optus customer, I’m still yet to receive a single communication about the state of my data. Yesterday though, I received two overseas message requests on WhatsApp from people I don’t know. #WTAF

• 
  Anthony B, (@swearyanthony) reported 8 minutes ago

  A few things about the Optus hack. The first is obviously that they have terrible, immature processes. Even if an engineer accidentally exposed an API to their customer DB, this should have been blocked or detected automatically.

• 
  Steve Rogers- I see entitled people (@SEggminder) reported 11 minutes ago

  In dealing with Optus over data breach, they have been corresponding with us via phone calls & texts. We get a text in the same thread saying our case is closed & to click on link. Ring Optus who cannot confirm or deny they sent it What the actual **** @Optus #OptusHack #auspol

• 
  🌸🌸🌸 (@TaemNRoses) reported 17 minutes ago

  @faustian000 @Optus I didn't, Mum did. That same generic "we are devastated" or whatever email. Tried to talk to support, had an Indian guy basically play clueless and tell her the email being sent out wasn't real. She was angry af, got hung up on in her ear.

• 
  Taryn (@TarynAnne5) reported 19 minutes ago

  **** just got an email from Optus ..this is bad apparently a lot of info obtained by the hackers. I thought I’d be ok bc don’t use cc to pay only normal cash bpay/ transfer ? They suggest being hyper vigilant ..

• 
  Mark A Gregory (@_markagregory) reported 19 minutes ago

  @theage @clancyyeates what a mess, and it is only going to get worse. Having an API that has access to all customer data, secured or not, it a massive data access failure today - of course it is a target for #hackers. There must be layers of protection #digital #security @Optus

• 
  Clarkie. Whatever. (@clarkes) reported 21 minutes ago

  @craff2008 @Optus Ok. That's not great. However, what is the alternative to get a service from them? The government requires them to collect that data to be eligible to get that service. Mistakes are made. Data gets released because humans are involved. **** happens.

• 
  Raj Bandi (@rajbandi) reported 21 minutes ago

  @Jeremy_Kirk How stupid it was to expose api without proper credentials and store them as clear data and easily queryable. Also no api limits enforced. Clearly the second source might be someone from Optus IT(dev or tester) who knew how api queryable with right parameters.