Optus outages and service status in Kentucky, New South Wales

Problems in the last 24 hours in Kentucky, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Kentucky, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Optus Help (@optus_help) reported 10 minutes ago

  @Kamoreyes Hi Javier - We apologise for any inconvenience this may have caused. It’s certainly not good to hear that you are experiencing issues with your brand-new phone. In many cases, problems like this can be related to software glitches, and a factory reset may help resolve the issue. If the problem persists after the reset, we would recommend visiting your nearest Optus store so that the team can inspect the handset for you. We understand it may take some time to visit a store, but this is often the quickest way to have your concern addressed and resolved. Aman

• 
  CC's Team Tactical's World View (@CCsTeamTactical) reported 10 minutes ago

  @TheLizVariant In Australia my isp optus said that due to my phone being old I would have to upgrade my phone as it would be disconnected when the new system is in place and that the phone would not be able to communicate with emergency services. So basically we are screwed !

• 
  Roh 🇦🇺 📡 💻 (@realrohbags) reported 10 minutes ago

  @Rusken__ @Teh_Jkr @Optus Prepaid is just as bad! The cheapest prepaid sim on Belong is now $34, there are no $10 p/m plans anymore.

• 
  Dave Jones (@eevblog) reported 13 minutes ago

  I'm currently running a backup SIM in my phone. The number has never been put online, anywhere. And yet I got two spam calls today. That ain't a bot dialing random numbers. The number was recently transferred from Optus to Dodo. My number leaked out somewhere, how?

• 
  West Ham Fans Australia (@WHUdownunder) reported 13 minutes ago

  @villaminium They were absolutely fleecing us towards the end of that spill though… Had a mate who worked at Optus and he said there was hundreds of British customers who were only with them for the football package. Seemed an insanely stupid deal to let go of imo

• 
  Allan Cullinger (@AllanMCI47) reported 15 minutes ago

  @australian Stan’s coverage is so **** and cost a bomb. Optus sport was way better.

• 
  Gingered Ale (@KerriHoff) reported 15 minutes ago

  @Teh_Jkr @Optus Go to Spintel … same network for $22 a mth which they reduce to $14 for 6 mths for new customers

• 
  JackA (@JackAung22222) reported 15 minutes ago

  @optus_help my mobile and home internet has been extremely slow. Optus Network fault 784376 is happening in my area. When this can be resolved ? It has been two days we cannot use Internet and it is impacting our work.

• 
  René A (@Rene_AAG) reported 22 minutes ago

  @FranMooMoo Starlink and Optus have entered a partnership"Direct to Cell" technology to Australia. Rather than Starlink launching its own separate mobile carrier service to compete with Optus, the service is designed to be integrated into existing Optus plans

• 
  Svyatoslav Pidgorny 🇺🇦🇦🇺 (@Slav636) reported 25 minutes ago

  @bexcran IPv6 is massive in India, first class support by JIO. There are carriers that hold on to IPv4-only. Australia’s Optus is one. They had massive outages and security breaches. Lack of IPv6 support is a sign of systemic issues in the organisation.