Optus outages and service status in Kentucky, New South Wales

Problems in the last 24 hours in Kentucky, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Kentucky, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

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  Mo Jalloh (@MoJalloh) reported 4 minutes ago

  Origin Energy just had 900,000 customers' data breached, joining Optus, Medibank, Qantas and DP World. We treat each as a one-off. A pattern this long stops being bad luck and starts being the cost of collecting data you can't protect. #CyberSecurity #DataBreach

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  Eryn (@payneerynn) reported 5 minutes ago

  @Tiger27745120 Thank the lord, thought i was the only one. am on the phone to optus now. The day before the ausalert message i was forced to update my phone. a S25 Ultra samsung. Ever since that and simultaneously the AUSALERT message i have nothing but connectivity issues.

• 
  Micheal Kelly (@MichealKellzf) reported 5 minutes ago

  One thing I have never done and don’t ever expect too do is use credit card or cheque accounts Thanks though Suncorp and Optus! Goodbye

• 
  Bardy Bigglesworth (@BardyBiggles) reported 6 minutes ago

  @VibewireCentral What is the business case for 6G? Can we get rid of our non services and only run on the radio network? @Optus

• 
  Ray Finkle (@itsrayfinkle) reported 7 minutes ago

  AusAlert cost ~$130 million to rollout. A 13x increase from the $10m initial budget. Here are the known costs and estimates: $10m Initial Planning Taskforce $60-70m Carrier access tolls (Telstra, Optus, TPG) $30m Security architecture & hardening $20-25m Foreign hardware + offshore managed services $5-10m Public awareness, testing & administration Want to know how each allocation is spent? Too bad. Contractors and government use "Commercial-in-Confidence" clauses to keep specific commercial margins and costs hidden from the public eye. A 1300% blowout with no accountability.

• 
  Jamie (@jamieeedward) reported 10 minutes ago

  @Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor

• 
  Optus (@Optus) reported 10 minutes ago

  @jnj_pro Hey, J. Customers who log in using email & password also need to perform Multi-factor authentication (MFA). We recommend enabling biometrics in the My Optus App for a faster and secure login, where no extra codes are required. From the 1st of Jan 2026, no conversation history will be stored/available in the My Optus app or My Account online. We understand that this change is a pain point for you, and we've flagged this as feedback for the relevant teams to review. - Dillon

• 
  Rob (@hkrob) reported 12 minutes ago

  @johnreader @Optus @optus_help An AI bot would be better than most Optus support I've dealt with tbh!

• 
  geoffbrian (@geoffbrian3) reported 12 minutes ago

  @ScorchersBBL Good player but incredibly unsuited to Optus so a poor signing imo

• 
  Kelly (@Kelly26552573) reported 13 minutes ago

  @blu_boys @Optus Switch to Amaysim. Half the price still on the Optus network. You can take your phone numbers.