Optus outages and service status in Liverpool, New South Wales

Problems in the last 24 hours in Liverpool, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Liverpool, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dakota Curtis (@KodaJamesCurtis) reported 1 minute ago

  @Optus I replied to Zac’a DM hours ago and he didn’t even help

• 
  GrumpyCat102 (@GCat102) reported 7 minutes ago

  @VictorDominello Lucky you @VictorDominello that your associated ID was not compromised. How about people that officially received email from Optus informing their ID has been compromised? NSW Service still have this round and round excuses not changing our Driver License Number. Not helping.

• 
  Brads (@Markinshire) reported 8 minutes ago

  How’s this for customer service…I messaged Optus live chat (because you can never get through on the phone) yesterday at 9am to try and find a resolution to a reception issue I have had for weeks. 33 hours later I’m still on the chat and no nearer the issue being solved @Optus

• 
  Cam (@ausportstrends) reported 16 minutes ago

  @ToowoombaTips @The_Mail_Bag Optus Customer Curls?

• 
  James Henstridge (@JamesHenstridge) reported 16 minutes ago

  @joshgnosis Exetel switched from Optus to Telstra's network about a year ago. I had to provide my license number again when activating the new SIM, so presumably they hadn't held on to that data from when I originally signed up. Hopefully they were validating ID with gov rather than Optus.

• 
  Socialist Cat (@LowmanX) reported 17 minutes ago

  @joshgnosis Ha. I wonder if I'll get a second email as I used to be a Virgin customer after leaving Optus. Then got folded back into Optus after 18 months.

• 
  David Knowles (@DavidKn86972102) reported 18 minutes ago

  @joshgnosis Is Australia really at the arse end of the Infosec regulation spectrum? Right now, it seems Optus have broken no industry regulation, or law for : The breach itself, the subsequent handling and communication to both the industry and customers, the storage of multiple 1/2

• 
  Powell's Other Glasses (Ausnotes) 🌸 (@ausnotes) reported 18 minutes ago

  So I was a customer of Optus some years back and of course had the breach notice... Now try getting Optus to delete your account information. It's quite a feat if you're successful. Probably part of the reason they have so many former customers is due to no deletion processes.

• 
  Geoff Beggs (@Geoff_Beggs) reported 18 minutes ago

  Ten hours since I asked a question on the @Optus messaging app. No answer. I guess they have now entered phase of being overwhelmed, staff are tired, new staff are hard to bring online, policy questions are mounting up, and the sheer volume of customer contacts is overwhelming.

• 
  Kate🦋M© (@Kate3015) reported 19 minutes ago

  AssistTreasurer Stephen Jones said Optus should not sack any executives or senior management until the data breach crisis has been resolved. So they resolve the problem & then you sack them!! Nice 🙄 I understand why he’s never run a business