Optus Outage Report in Manor, Wyndham, State of Victoria

Doing a name change with @Optus is possibly THE most humiliating of all name change experiences. I'm not a different person so please don't treat me as such.

When you don’t have to work tomorrow and @Optus have an outage and you can’t watch @NetflixANZ 🤬🤬

So you can have a look at the moment and see if you can help me with the following on the email I sent you on the phone to optus for the first time in the morning and the email from the email address is correct.....

@Optus Your customers service is ridiculous!! I spoken with your staff on phone to book in NBN services on 16 April 2019. End up with no show, I called to find out I been told my appointment not been finalised!! They rescheduled me on 29 May 2019.!!

@Optus because we all know your team wont bother updating anyone for another 10 hours or so. It looks like the service is coming back to life.

*******!!! @Optus you should learn something from @ThreeUK when it comes to customer service. Had problems adding credit to my UK phone before a trip. I hardly use my phone but Three whacked on 5gb for free so I wouldn’t be stressed on arrival. Legends.

@Optus It's Good idea to sack your Public relations manger and whoever manage your Twitter account for very poor communication/ response, if you're to survive in long term! #OptusOutage Yeah enjoying evening with 🥃

@Optus Your technician said I wasn’t home. I was home all morning. I did not hear any knock on my door. Not even a call or message to me. And again they rescheduled on 6 May 2019. What a customer service

This @Optus outage is ridiculous. It’s now been 24 hours!

@Optus Run a business that has online booking and can't see Jack shit. Security camera can't view on mobile app due to shit internet connection in Reservoir Melbourne. OPTUS has cost me hundreds of dollars today. They will still bill me end of month. I will b taking this further.

@Optus Pathetic. Optus has white customer service and now they are taking customer disatisfaction to another level.

I'd love for ISPs like #Optus to be more proactive around notifying customers. Monitor your network for issues, tell me if you find one. I'm much happier if you tell me about an issue than if I have to convince 1st level support that there is an outage in your network.

@ktdenise @Optus Nope, we just got it installed and it was done instantly, my mate moved house with Optus, had same problem as you, changed supplier to Aussie and got it connected the next day.

Hi @Optus been trying to get in touch with your agents online via LiveChat. Still having poor NBn connection and can’t really use mobile data for all our accounts. Hope you can help!

@Optus NBN Internet has been stuffed all day can’t get any websites fetch not working Netflix list goes on. #optus #nbn #outage

have to use #VPN due to @Optus intl routing issues since this afternoon

Ps. I’m using a Telstra service to send this tweet @Optus

@optus outage. 3150 victoria. Come on guys you can do better in this day and age

@jewitt12 @pieman_78 Agree, is worth any slight drop in coverage. Online chat has always sorted any issues reasonably quickly as well. Recommend the Fetch box to get Optus Sport on to your box at home, is like $10 extra a month.

@ktdenise @Optus No, Aussie Broadband and Mate are by far better and have a lot better customer service.

@friendlyjordies @kbrspace Dear KBR, I think this is an extremely poor decision - in light of other announcements regarding Ms Berejiklian's immediate future. To that end I inform you my partner and I will be cancelling our contracts which we have held since 1998 with Optus. We urge you to reconsider.

@Guy_Tuba69 @Optus Yep, me too. I never subscribed when Murdoch had it.

@abcnews Now, every time you have trouble with your Optus phone, it’ll be under Darryl Maguire’s tractor.

@Anthony_Klan @jommy_tee @Optus He's obviously out fixing the tower signal and associated 'puter access near here. You know, the bullshit fixit deadline n'stuff.

Apparently Optus believe #GladysBerejiklian will improve their "brand" & increase their customer satisfaction. Is corruption a prerequisite for success in late capitalism?

@9NewsSyd Optus worst company to deal with and left them years ago- just affirms they still have no vision or ethical business practise ! Sure GB will get her own car space at Optus HQ regardless!

@Kapow64055083 Given what’s gone down I’m staggered that a huge telco would appoint someone with not just a cloud over them, but a bleedin’ hurricane. Why? What is the overall benefit to Optus, do they think the *** Rebellion is a permanent thing?

@MFWitches @Optus I dumped them 8 yrs ago after being with them for 20 years... no customer service or loyalty to good customers

@Optus I have done this so many times I'm at wits end We have 6 service and paying over $600 a month I need something done asap please give me a direct line of contact with someone I am sick to death of explaining the whole scenario again to many operator's

@Neopseudo @KdH37636844 @Optus bad move, u just lost my business