Optus Outage in Margate, Kingborough, State of Tasmania

@Adelaid_H Oh **** that's nuts. I work at Optus and all the pros are listed as backorder atm

@Huawei_Europe Years ago #Optus have me a @Huawei loaner mobile phone while mine was sent off for repairs. It was the worst piece of junk I'd ever come across. I gave it back and bought myself a cheap, far superior @NokiaMobile . #Rubbish

Well I think I'll be staying with Telstra after all, after the garbage customer service I've received from @Optus this week. #notimpressed As a customer service rep myself, I know the value of good service. That ain't it, chief.

@OptusSport We'd love to enjoy @OptusSport however our @Optus nbn is down for 24-48 hours 👍

@Optus @NBN_Australia Currently on hold to Optus & online chat. We’ve been told the relocation request we put in doesn’t exist, even though it is in multiple chat threads with Optus who said they’d arrange this. They recognised that our service was previously working, just not with the speed boost WTF

@NBN_Australia An update: called @Optus who transferred us to @NBN_Australia who then told us that there is an outage in the Sandy Bay (Tasmania) area and that the internet would be on in 4 hours (9pm last night). 9pm has been and gone. Standard troubleshooting, eg reboot hardware, etc & nada!

@Optus Maybe fix your app....

@Optus 5G is just a hype and fake , as soon you hit 7 pm @Optus 5G will slow down to 30mbps

Tried to get @telstra to upgrade my internet plan using the MyTelstraApp and Gold member support. Yep they are totally useless. Two reference numbers issued and still no change. Time to move to @optus I think

@Optus No! - I've just spoken to retentions, who refer me to insurance, who refer me to customer care, and each department is saying the same thing 'come down to a store,' 'this is going to cost you.'

@ColsMako @Telstra Ive lodged a complaint against optus with the TIO 4 times for the same incident, every so often they just send you another colelction letter lol. Ive given up wasting my time and never really cared anyway, they cant do anything about it that concerns me. Its hilarious!

@AlexClassicTips 😳 Nice to learn on the first day my recently acquired Optus TV service is only 4 minutes delayed then. Just hit the 90 minute mark. 😩

@Optus No point. I have been told that it is a tower issue and it is being looked into, so unless you can run out there and turn it off and on again, not much you can do for me, except charge me for additional data use of course. I look forward to next months account. 🙄

@Optus Already have on twice on Tuesday. Have spoken to the help line twice and received txt messages saying you will update in 24 hours. I’m having to hotspot off my phone to do anything, which is now blowing that data out too, which I am sure Optus will happily charge me for!

@Optus Might want to get your 4G service working first. 37hrs and counting without a suitable internet connection where I am. Can I get a credit on my bill?

@Optus @dave_hyland You should stop advertising 5G. I’ve seen ads constantly yet you cannot deliver the service to most Australians (nor even close to that). It is misleading behaviour. Maybe the @acccgovau should look into it.