Optus Outage in Margate, Kingborough, State of Tasmania

@Huawei_Europe Years ago #Optus have me a @Huawei loaner mobile phone while mine was sent off for repairs. It was the worst piece of junk I'd ever come across. I gave it back and bought myself a cheap, far superior @NokiaMobile . #Rubbish

Well I think I'll be staying with Telstra after all, after the garbage customer service I've received from @Optus this week. #notimpressed As a customer service rep myself, I know the value of good service. That ain't it, chief.

@OptusSport We'd love to enjoy @OptusSport however our @Optus nbn is down for 24-48 hours 👍

@Optus @NBN_Australia Currently on hold to Optus & online chat. We’ve been told the relocation request we put in doesn’t exist, even though it is in multiple chat threads with Optus who said they’d arrange this. They recognised that our service was previously working, just not with the speed boost WTF

@NBN_Australia An update: called @Optus who transferred us to @NBN_Australia who then told us that there is an outage in the Sandy Bay (Tasmania) area and that the internet would be on in 4 hours (9pm last night). 9pm has been and gone. Standard troubleshooting, eg reboot hardware, etc & nada!

Try to cancel my @Optus TV. Told I can't do it online and have to call. Call to cancel. Told I have to do it myself. Explain I can't and have been told to call. Told I will be transferred to right department. Transferred to completely different company. Pathetic

i’m convinced nct use optus with that terrible ******* wifi 😭

@Telstra my iPhone 11 order delayed for more than 5 weeks ordered via Telstra plus & still no time frame provided by Telstra customer support...iPhone 11 is delivered within 1-2 business days delay by Apple Vodafone and optus..being telstraplus gold member very unhappy.

@Optus your customer service was shote before Covid thats why i let my internet stay so bad but guess its time to get rid of your shitty service. Sorry just shitty because you provide no service #nbnfails

@Optus my ibternet is ****** but i cant get it foxed because you are not taking calls. Your customer service is shite. I dont have my optus email because i dont use it so camt get my lassword reset and so cant use the app. This is absolutely the worst customer service ever.

Got there 9:50am to be at the front of the Q now at the back and waiting 15 minutes so far. Well done @Optus shocking service

@NBN_Australia @Optus Hi. 2 weeks ago we sent this and have not had answer when a technician will around via email. We know the job the is logged, but still no service. Can the job be escalated please.

The @Optus network is unable to cope with the holiday traffic down at the South Coast right now. Hopeless service.

@Optus I've called 131344, several times. Every option ends with "our support centres are closed". Sending a DM

.@Optus home phone is down/internet is down, your 24/7 support centres are closed. Pissed off. Been a customer for most of the last 25yrs. No more. Had enough.

.@Optus internet's down & can't get through to any of your support centres are closed! Do much for 24/7 support. How can I get someone to sort this out