Optus Outage Report in Melbourne, Victoria

Problems in the last 24 hours in Melbourne, Victoria

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Melbourne, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (37%)
• Phone (30%)
• E-mail (15%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (1%)

Live Outage Map Near Melbourne, Victoria

The most recent Optus outage reports came from the following cities: Melbourne.

City	Problem Type	Report Time
Melbourne	Wi-fi	2 hours ago
Melbourne	Internet	17 hours ago
Melbourne	Internet	4 days ago
Melbourne	Internet	5 days ago
Melbourne	Internet	7 days ago
Melbourne	Phone	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Melbourne, Victoria

Latest outage, problems and issue reports in Melbourne and nearby locations:

• 
  Pamela (@PamelaD888) reported 1 minute ago from Melbourne, Victoria

  @Optus get your act together and please fix your internet outage! I can’t keep having not service for period of time!!! It has been weeks since internet keep cutting out daily and constantly within 10 minutes! People cannot work or study like this!! Maybe time to look at @Telstra

• 
  Frankie S (@Frankies1984) reported 2 minutes ago from Melbourne, Victoria

  @Optus prepaid sim activation is down?

• 
  bcmcg89 ❤💙🏆 (@bcmcg89) reported 3 minutes ago from Melbourne, Victoria

  Did Perth have a gazillion mm's of rain?? WTF happened to the Optus Stadium playing surface?

• 
  CorieJCross (🌟CEEJ🌟) (@CrossedCeej) reported 8 minutes ago from Melbourne, Victoria

  @Optus Hi Guys. I appear to be having issues with my Wifi home internet. It says I have a full signal - but the speed is stupidly slow and no web pages are loading. Help

• 
  Luke Dennehy (@LukeDennehy) reported 9 minutes ago from Melbourne, Victoria

  Anyone having issues with Optus? Some numbers strangely disconnected

• 
  Luke Herring (@lhjh70) reported 10 minutes ago from Melbourne, Victoria

  @Optus any broadband issues in Eltham 3095? Your Check Network Status site is not working either

• 
  Richie (@richardmelb05) reported 16 minutes ago from Melbourne, Victoria

  I reduce the amount of cigarettes I smoke, she doesn’t. I tell her I’m behind in paying our Optus bills, one them being for the internet service she loves but she does not care, she wants her cigs that she won’t give up, she will care about the Optus bills when she can’t ring me

• 
  Cam Denham (@camdenham) reported 17 minutes ago from Melbourne, Victoria

  Is @Optus 4G dead for anyone else around Melbourne? Phone data super slow, and mobile broadband not working at the moment. Usual troubleshooting isn't fixing it either.

• 
  Amy McCann (@amymccann) reported 22 minutes ago from Melbourne, Victoria

  @Optus any update on the Melbourne internet outage??? Been going in and out all afternoon. And yes, have restarted/rebooted modem….

• 
  Chris Meister 🏏⚾️🏈🏒 (@sportmeister_) reported 28 minutes ago from Melbourne, Victoria

  @ImOneWithTheKop I am not that big a soccer fan so just have Optus, Kayo covers AFL, NRL, Cricket, F1, NFL which are the sports I mostly watch. The constant stream of those things out of Fox/Kayo sucks

• 
  Pez (@Pezzamystic1) reported 29 minutes ago from Melbourne, Victoria

  Three spam calls in the last hour from a mobile number with a 0415 prefix. @Optus what can you do to help stop this? 📲

• 
  Suzeme 🕯 (@Suzeme) reported 31 minutes ago from Melbourne, Victoria

  @suzannelolsenau @Optus Having @Optus wifi issues in Ringwood, daughter 7kms away having same problem.

• 
  Selina (@selina2twt) reported 36 minutes ago from Melbourne, Victoria

  @Optus Just need to fix this “From Yes Optus. The service 1800724878 may not be enabled for SMS or unavailable.”

• 
  Tim (@TimothyJ_23) reported 36 minutes ago from Melbourne, Victoria

  Hey @telstra and @aamipark can u guys put your heads together and sort out reception load issues during events here? Optus and Vodafone seem fine. Telstra not so.

• 
  Crowded_Howes☸️ ☯️ ☮️ (@RJ_Howes) reported 40 minutes ago from Melbourne, Victoria

  Last week @Optus online help: 'we are sorry that the prepaid internet voucher did not work online. Please seek a refund from @Coles where you purchased it'.

• 
  Nathan Larkin (@nlarkin_photo) reported 48 minutes ago from Melbourne, Victoria

  @Optus yep the #nbn here in Noble Park Nth is still not working..

• 
  Crowded_Howes ☣️ (@RJ_Howes) reported 49 minutes ago from Melbourne, Victoria

  I have rarely received scam calls. Interesting I am now getting multiple a day. Scam: I am calling about your Telstra internet. (I am with @Optus: not a recommendation btw) Rob: Did you say 'Telstar'? Scam: Telstra. It's an internet service provider. Rob: Oh is it?

• 
  Jim (@J1M____) reported 55 minutes ago from Melbourne, Victoria

  @Optus have we got mobile technical issues in the #coburg area? My mobile coverage is terrible and at some points I have nothing.

• 
  John Donohoe (@jdonohoe12) reported 56 minutes ago from Melbourne, Victoria

  @TimGossage @freodockers I think it’s clear Goss. Optus stadium is clearly no good. *Disclaimer to Perth people, this is only a Joke. Stay calm please. I think the opposition has a lot to do with it. North fans aren’t travelling. I don’t think that’s a worrying crowd. Just a opposition issue.

• 
  Selina (@selina2twt) reported 59 minutes ago from Melbourne, Victoria

  @Optus As usual this service was a waste of my time!

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  matty 🏳️‍🌈🇦🇺 (@mattRan) reported 1 minute ago

  What do I mean? Telstra and Optus, overwhelmingly, have no record or status system that gives them status on *most* of their copper networks. They know that it’s broken, susceptible to water logging and damage, but they don’t have any way of knowing exactly where these areas are.

• 
  TrudyH (@Todayin2020) reported 5 minutes ago

  @Telstra you're f'n kidding me! 10 days since a number port request submitted. Y'day customer service tells me to get the details off Optus. I call telstra today with the details & the person tells me it's not their issue. Goes off to talk to someone & call gets cut off! Fuming!

• 
  Charbel (@charbelissa_) reported 5 minutes ago

  @Optus Cool story Harrison. I’m glad 30 years of loyalty is irrelevant. And you’d rather we cut ties with Optus rather than fix a simple problem.

• 
  Andrew Smith (@DeSchmidtty) reported 5 minutes ago

  @Optus Hi there Optus. Hav been trying to cancel a service now for more than two months. An IT error (at your end) is preventing this. Still being billed! Currently making contact for the 13th time to try to fix this. Any chance of a resolution?

• 
  Richard Edwards (@richardmelb05) reported 11 minutes ago

  Oh great I’m getting Optus service restrictions messages and emails for a $475 debt that I can’t pay to avoid restrictions. I don’t have that amount of money. I can’t get anymore bill extensions.

• 
  Obster (@AdamOb1) reported 15 minutes ago

  @Optus I have tried to cancel a plan with you twice now once in store and was refused, once on optus chat via myaccount 4 days ago was told I would receive an Email within 24 hours confirming cancellation and still nothing, what do I actually have to do to get my plan cancelled!?

• 
  Harry Anderson (@hrryndrsn) reported 15 minutes ago

  @Optus I tried to cancel through the soul crushingly bad @optus "customer support" "instant" Chat, the agent there sent me an info form that that wouldnt open. The agent had no idea how to fix it lmao #OptusSport

• 
  Optus (@Optus) reported 18 minutes ago

  @nicrankin If you could please send your order number over to our 24/7 support on the Optus App, we will run some checks and follow up to advise in the best possible way -Quade

• 
  Harry Anderson (@hrryndrsn) reported 22 minutes ago

  @Optus Thanks for the reply @optus lol. Honestly just feel bad for the employees LMAO. Its all going in a TIO complaint i guess sigh.

• 
  Harry Anderson (@hrryndrsn) reported 24 minutes ago

  @Optus Finally after 20min the "business specialist" picked up a landline phone from 1991 and dialed the Philippines assuring me "these guys are the only ones who can cancel your service". Wow @Optus it's shockingly bad, you've lost a customer for life.