Optus Outage Report in Richmond, Hawkesbury, State of New South Wales
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Richmond, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (42%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (7%)
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Total Blackout (7%)
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TV (2%)
Live Outage Map Near Richmond, Hawkesbury, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
City | Problem Type | Report Time |
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Wi-fi | ||
Phone | ||
Phone | ||
Phone | ||
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Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Optus Issues Reports Near Richmond, State of New South Wales
Latest outage, problems and issue reports in Richmond and nearby locations:
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Greg Williamson (@gregmw34_greg) reported from Sydney, State of New South Wales
@Optus what is the problem with the cable internet in area 2122
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Josh Mckinnon (@corduroy) reported from Sydney, State of New South Wales
@haruki_zaemon @Aussie_BB I use Internode (only makes sense if you already have home broadband) and Optus. Their network is not noticeably worse, and sometimes better, than Telstra.
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PK (@KalinaPaul) reported from Sydney, State of New South Wales
@Optus I sent a DM @7.16am this morning as requested and I still haven’t heard a word from @Optus. Poor customer experience!
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Lyn (@lyng62) reported from Sydney, State of New South Wales
@Toddy2102 @Optus @NBN_Australia Thats Correct. I rang Optus while the tech was still here and said - do not switch anything over until we discuss the issue of the NBN modem and router being DOWNSTAIRS now when my cable connection comes straight into my office which is UPSTAIRS.
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Carrington Brigham (@DigitalMediaBoy) reported from Sydney, State of New South Wales
Don’t go with @Optus for NBN it takes them 30+ days just to relocate you in the same building. Isn’t that awesome service. Think it’s a case of them being too big too care about their consumers these days.
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ama widarmana (@amawidarmana) reported from Sydney, State of New South Wales
$65 per month, yet I only get 20 days per month of internet.. @Optus , and now I the problem occurs again, no internet connection at all. Postcode 2132
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Ted Tencza (@darthted) reported from Sydney, State of New South Wales
So @Optus has replied to me, to let me know that "some offers are available to new and re-contract customers only," totally missing the point of my original complaint.
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Roza Germian (@RozaGermian) reported from Sydney, State of New South Wales
@Optus please let your customer know what on earth is going with your internet outage. Contrary to what your website tells people, you’re keeping customers in the dark, not “in the loop”!!!
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Theo Legowo (@theogoh) reported from Sydney, State of New South Wales
@optus please comment, my colleague next to me is having exactly the same issue, but told to go to an Optus store to sort it out. I’m worried now because I’m porting a number to you.
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Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales
@Optus @australia2 Good luck mate. Seriously the worst customer service company in Australia esp issues around nbn
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Lyn (@lyng62) reported from Sydney, State of New South Wales
@Toddy2102 @Optus @NBN_Australia I get well over 90 down speed at the moment and I need it for work.
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Paul Mulligan (@buyersagentssyd) reported from Sydney, State of New South Wales
Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf
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Mats Stafseng Einarsen (@matseinarsen) reported from Sydney, State of New South Wales
Add to it that the telcos (Optus...) are also stale and old with old school customer service 😬
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Joe Kiely (@joekiely) reported from Sydney, State of New South Wales
@igriscti @Telstra @Optus Obliviously they haven’t a clue! Being @Telstra they probably made the engineer, who could figure it out and fix it, redundant
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PK (@KalinaPaul) reported from Sydney, State of New South Wales
@Optus - could you please provide me with an Australian number to lodge a complaint with my mobile phone billing. I’ve been patient for 3 months dealing with many call centres around the world but still no resolution!
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Not for you (@bcg1976) reported from Sydney, State of New South Wales
@Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.
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Dave Whittle (@davewhittle) reported from Sydney, State of New South Wales
Dear: @Telstra the customer service in your George St, Sydney store on Wednesday was terrible. I'm switching after 20+ years to @Optus ❌❌❌❌❌
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Mark Cohen (@markc) reported from Sydney, State of New South Wales
Looks like @optus account login is down - wonder if they use AWS in Sydney too or if it’s coincidence
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Monty Hamilton (@montyhamilton) reported from Sydney, State of New South Wales
@speedmeades @Robbo_heraldsun @Telstra @Optus Yes, I'm one of the founders... The product design and customer service is effortless...
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Simon Benson (@BluesFan7071) reported from Sydney, State of New South Wales
Great @Optus that we can see a graph breaking down data usage but not so great that last point on graph Tue 29 Jan. Not helpful if graph doesn’t update more frequently!!!!
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Jack (@Jack2209zz) reported
@optus fix your **** internet it’s middle of the ******* night and I’m getting 1 up and 1 down ur internet is a ******* joke
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ßên þrïn§loö (@Beltzaser) reported
@Optus So who should I send the invoice to for lost productivity due to constant disconnections today? This is getting beyond stupid. One text to say there is an outage, 5 minutes another saying there is an issue.
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Thaiis Thei (@ThaiisThei) reported
@Optus Still no service. Your website still says you havent had any reports of outages in my area but I made one.
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Peter Newton (@twoeoz) reported
***** says that Katy Gallagher has never organised a business … she was the Chief Minister of the ACT … Gladys didn’t organise a business either except WAGGA INC … now she gets a job at OPTUS #qt
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ImRuKus (@ImRuKus) reported
@Optus my legitimately have the worst customer feedback on their website. Paying for 100 down, and I'm barely getting 0.10. Gotta love Australian internet. It took me 10 minutes to open up speed test to get that result.
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Optus (@Optus) reported
@MattConnell2 @OptusSport Hi Matt, in that case can you switch the Wi-Fi OFF and test it via cellular connection to confirm if the issue replicates? Also is your home internet connection through us (Optus)? Kartik
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wayans brothers streaming service (@DrBind) reported
@eldantehicks What issues are people experiencing? This is Optus all over again where it's been fine for me and everyone else is screaming
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PeanutVR (@Peanut_VR) reported
I am really considering not streaming anymore... My internet is so terrible. I can only get Optus & Starlink where I am and both have a shocking upload (like 2 mbps). I hate that it causes a bad experience for viewers.
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Adora Herveaux (@adoraherveaux) reported
Had a condescending and rude online help operator with @Optus. Saying things like “don’t worry” and “I’ve already told you.” My landline and internet has been down for 2 days. I’ve course I’m bloody worried. I reported it yesterday and was told it’d be resolved in 1 day 😤
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Thaiis Thei (@ThaiisThei) reported
@Optus We have an outage in the Huon valley but there isn't anything on your website. We are on the Herringback tower. Can you please advise?