Optus

Optus Outage Report in Richmond, Hawkesbury, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, Hawkesbury, State of New South Wales 12/02/2025 12:05

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (16%)

    Phone (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (7%)

    Total Blackout (7%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Phone
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • LeanneCocolea73 Leanne Blake (@LeanneCocolea73) reported from Sydney, State of New South Wales

    @JayDavidMurphy Would love to see 😂 Brilliant I would love to see that👏👏 Sorry I'm all over the Place. Optus is being a Shit it. One minute it's on then it's not. & effects my acc./Notications.. Hope your Christmas🎄🎅 was Pleasant. Oh & Yes You Must Respect the Force..

  • vijayarumugam Vijay Arumugam (@vijayarumugam) reported from Sydney, State of New South Wales

    @AndrewFaulkner9 That's a proven thing at the Adelaide Oval. Optus hasn't covered itself with glory during this D/N Test. On the other hand, even during the WACA days, Perth was never a Test-crowd city. Adelaide, on the other hand, has a good tradition of Test match crowds, for a long time.

  • msmansk Ms Mansk (@msmansk) reported from Sydney, State of New South Wales

    I’m an @Optus customer and they’ve explained reasonably about an outage situation. @Telstra was inconsistent.

  • 4Qpolies David (@4Qpolies) reported from Sydney, State of New South Wales

    Optus outage! No compensation unless it’s out 24 Hours! Bye bye Optus. #OptusSucka

  • Nickey_is_Bored Nickey is Bored(Phoenitefire) (@Nickey_is_Bored) reported from Sydney, State of New South Wales

    @PhidMcAwesome My parents have telstra its crap! I have optus i never really have issues with them but im sure there is lots of peeps with their own conjecture.

  • janih_BIGB_fan Harshil Jani (@janih_BIGB_fan) reported from Sydney, State of New South Wales

    @Optus WORST SERVICE- FAILED TO PROTECT MY ACCOUNT TIME & AGAIN- worst customer service, was on call for last 28 mins, transferred 3 times, NO IDEA what they doing

  • mkarakiozis Marie Kara (@mkarakiozis) reported from Sydney, State of New South Wales

    @Optus I did not get a reference number. They sent me no text with reference nor did they give me one over the phone. Has been 4 hours with no internet. I have a major report to submit tomorrow. I need a retweet on where exactly the outage is as Nothing online. Fix it ASAP

  • LeanneCocolea73 Leanne Blake (@LeanneCocolea73) reported from Sydney, State of New South Wales

    Now @Optus we have unlimited access. My Parents don't Stream movies . Don't know anything about it & they don't Care. My Phone is on my Contract. So when l use my Fathers Computer you Should Be Up & ******* Running. Never use a hidden network. **** it off.

  • 4Qpolies David (@4Qpolies) reported from Sydney, State of New South Wales

    What do you know ScottFrom Marketing finally rang Optus and told them to put the Internet back on to save his neck! Poor Rupert he will have to replace him with the Spud, Dutton.

  • bfgleb PaulieB (@bfgleb) reported from Sydney, State of New South Wales

    @Optus I'm on my third day + of 0.20-0.25 mbps on my NBN at home - lodged an online complaint and tried contacting by online chat. Can someone please get in touch in the am.

  • frannyteh Francesca Teh (@frannyteh) reported from Sydney, State of New South Wales

    @joy_richardson Optus sport will have Chelsea streams I believe! Not a bad bandwagon to jump on! Although Arsenal will be tough to beat, even with Kerr on their side.

  • danslevin Dan Slevin (@danslevin) reported from Sydney, State of New South Wales

    @robertcatto Set to ‘auto’ so I get Telstra, Vodafone, Optus and they are all equally bad.

  • ashrehn ash rehn (@ashrehn) reported from Sydney, State of New South Wales

    @Optus @StarsBBL The customer service rep at the Optus call centre I spoke with today advised me to go ahead with legal action against @Optus . I’m not sure how easy that is in India, but it’s certainly a channel I am considering.

  • haykalbakhtiar H-i-g-h-k-a-l (@haykalbakhtiar) reported from Sydney, State of New South Wales

    stupid ******* @Optus charging me with data i didnt even use! you cant even choose to not get the extra data **** offf

  • haykalbakhtiar H-i-g-h-k-a-l (@haykalbakhtiar) reported from Sydney, State of New South Wales

    @Optus cant even log in my account stop being dumb optus **** sake

  • jerome19419 Kete Veitayaki (@jerome19419) reported from Sydney, State of New South Wales

    @Optus very pathetic & poor customer service over the phone and confusing online service, disappointing indeed!!

  • LeanneCocolea73 Leanne Blake (@LeanneCocolea73) reported from Sydney, State of New South Wales

    How Brazen of Me 🙄🍭 Do a Donald ! @MicrosoftAUDev @Microsoft @Windows @Optus fix it please. You love everything to be linked. My Dad doesn't link his Phone he only makes Phone calls on his. As his Daughter I just want to use it & I have his permission. Fix it please.

  • ItMeAmyMc Amy Mc™️ (@ItMeAmyMc) reported from Sydney, State of New South Wales

    @Optus Hi Tina. I visited a different store and managed to speak to someone in person who didn’t refer me back to the customer service call centre. Thank you

  • vijayarumugam Vijay Arumugam (@vijayarumugam) reported from Sydney, State of New South Wales

    Hi Optus @Optus - Your NBN seems to be down in 2146 for the last 30 minutes or so. #optusoutage #optus #nbnoutage

  • haykalbakhtiar H-i-g-h-k-a-l (@haykalbakhtiar) reported from Sydney, State of New South Wales

    @Optus i already tried calling you and lodged a complaint. I better get my money back.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • erik_petersen erik petersen (@erik_petersen) reported

    @Jeremy_Kirk @latingle @ClareONeilMP Since the early 1970s, encryption has been used to protect sensitive information, so wtf is Optus doing storing drivers licence & passport info as plain text. A security audit would highlight this. Fix it by copying fields to encrypted values in less than a week. I wish!

  • GavinAnim Gavin Foo (@GavinAnim) reported

    @DanielAndrewsMP Can you change the @Vicroads requirement for getting a new licence number? Why do I need to be a victim of identity theft before getting help? It'd help all affected by @Optus really dropping the ball.

  • scifibulle Fiona Eloise Bulle (@scifibulle) reported

    I haven't recieved any notification from Optus about my data but 5 robots called me about my (non existent) solar panel installation today and I've been signed up to two online yoga programs I've never heard of. So... I'm going with my data was taken.

  • mikebuttery Creatyr the Tiler (@mikebuttery) reported

    @DamBusterPrest @manjusrii It’s not a cyberattack. Optus devs opened all the information up to the internet and it was scraped using sequential customer IDs. - Why no encryption? - Why no authorisation? - Why no hashed customer IDs? - Why was a test system using production database? Customer first - nah

  • HappySinger Dave The Happy Singer (@HappySinger) reported

    @pitdroidtech @Optus The breach sucks. But Optus shouldn't have been forced to capture and retain that data in the first place. ****** legislation both major parties voted for.

  • MavaAU Mary-Anne VA (@MavaAU) reported

    @joshgnosis Then that there is obviously part of the problem at Optus.

  • Suburbia3121 Andy (@Suburbia3121) reported

    The Optus data hack is hopefully a game changer in this country. Not only for the way they left the door wide open, but for unnecessary retention of past customer data. Pretty sure that’s a breach of the Privacy Act.

  • Percyy98 Luke purcell (@Percyy98) reported

    @Optus leaked my account information which is all my personal information, but you refuse to help me because the account is under my grandmas name from 8 years ago. You expect an 86 year old to figure out how to contact you idiots when she doesn’t even know what the internet is

  • camyIopez camylopez (@camyIopez) reported

    @ClareONeilMP Optus customer here. When I signed my Optus contracts, there was nothing in the contracts allowing my data to be shared with the banks in the case of a breach. They better NOT share any of my info with any banks, I don’t give any permission to do so.

  • _judge_moody msw (@_judge_moody) reported

    Hey @Optus - a credit doesn’t help me, a ex customer whose data got stolen.