Optus

Optus Outage Report in Richmond, Hawkesbury, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, Hawkesbury, State of New South Wales 03/21/2026 21:45

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney E-mail
AustraliaSydney Internet
AustraliaSydney Wi-fi
AustraliaSydney Total Blackout
AustraliaSydney Phone
AustraliaSydney Internet

Community Discussion

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Optus Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • NickBurrough Nick Burrough (@NickBurrough) reported from Sydney, State of New South Wales

    @Optus Your website says “Reduced Service”. Technically I guess no service could be described as no service!

  • Yrgodsnt4me Josh Askew (@Yrgodsnt4me) reported from Sydney, State of New South Wales

    @Optus 3 bars 4g in sydney cbd and cant load a thing on my ipad . I don’t actually think its possible for your service to be any worse

  • bigyahu alan “Ally Of The Oppressive Matriarchy” jones* (@bigyahu) reported from Sydney, State of New South Wales

    @simonwaight @Telstra @Optus This is a business account which apparently by law they have to issue a monthly paper statement for. Part of me wants to let them keep sending me paper statements for years. But environment says no.

  • PezLP Pez (@PezLP) reported from Sydney, State of New South Wales

    So @Optus are *************** now. I’ve had minimal internet over the last 72 hours, tech call today who replaced a modem. He said “it usually only takes 10 minutes to activate”. Now almost 12 hours later still no internet with tech support saying it can take 24. I’m so done.

  • Two_Of_Us_x Ali 🌻 (@Two_Of_Us_x) reported from Sydney, State of New South Wales

    Optus NBN sucks. The technician didn’t show up today and I’ve had no internet for 2 days. Last time this happened I had no internet for 2 months! @Optus 😡 not happy.

  • Costaki__ Costaki (@Costaki__) reported from Sydney, State of New South Wales

    Optus Sport now getting the J-League rights. Must say I hated Optus Sports when it began as it was issue after issue but now they are fantastic and just keep improving year on year.

  • gwynne007 Adam Gwynne (@gwynne007) reported from Sydney, State of New South Wales

    @JamiePandaram @dailytelegraph @ALeague @Foxtel Not the end of Rugby of course. Doubt Optus can give enough money to keep SANZAR happy. RA and states go bankrupt, clubs establish new governing body. Our best players thus go overseas, money pours back down into club rugby to the point best remaining players earn a living wage.

  • andrew_chang andrew_chang (@andrew_chang) reported from Sydney, State of New South Wales

    @optus my service tech who was supposed to arrive between 1-5pm today has not turned up. I took the afternoon off work to wait for them, but they haven’t arrived. This is the 3rd time they have failed to arrive.

  • arafattehsin Arafat Tehsin (@arafattehsin) reported from Sydney, State of New South Wales

    @simone_au @Optus Telco customer services are joke here. Once I reported the similar issue to @VictorDominello's team about this and they straight away transferred my query to the Minister of Comm, Cyber Safety and Arts and I never heard back. 👏

  • LeanneCocolea73 Leanne Blake (@LeanneCocolea73) reported from Sydney, State of New South Wales

    @Optus When is the Internet going to be working in Sylvania Waters & Sylvania in Sydney NSW. No Bush Fires . Just some Wind. 2 nights now & absolutely no Need to be Down. NO land line Phone Either. I live with 2 Old People I want it to Work.

  • NickBurrough Nick Burrough (@NickBurrough) reported from Sydney, State of New South Wales

    @Optus Sarah, the last message was from Optus. So you do not know internally what is broken

  • LeanneCocolea73 Leanne Blake (@LeanneCocolea73) reported from Sydney, State of New South Wales

    @Optus Hail Storm, Hail the Size of Golf ***** & Bigger & Tree's coming down in the Area. Not a problem. But you cannot handle Wind ! For 2 nights ,I have had No Internet & my Elderly Parents have No Home Phone. Look at the Picture above. I live in there. No Fires. FIX Please

  • piersg የጎቿዪነ ኗዐዐዕዘቿሠ (@piersg) reported from Sydney, State of New South Wales

    @optus NBN seems down in 2044, and 4G is pretty slow (and yr status page is slower still)

  • TwoHalves45 Will G (@TwoHalves45) reported from Sydney, State of New South Wales

    @BJssoR @bigmig81 I’d love to see all football head to Optus in time. Their coverage is 2nd to none. And their stocks continue to rise. Unlike Fox who have been ripping us dry with ridiculous subscriptions for many years. Well had as I will never subscribe again.

  • Tegan_Writes 𝚃𝚎𝚐𝚊𝚗 𝙹𝚘𝚗𝚎𝚜 (@Tegan_Writes) reported from Sydney, State of New South Wales

    @tweet_Krishan Yeah agreed. I wrote about Optus in particular for that last year when the whole not working indoors thing wasn’t disclosed in a easy or accessible way for customers

  • AzzyChill Azzy Less Than Chilled (@AzzyChill) reported from Sydney, State of New South Wales

    Great, my @Optus network just cut out now only HSDPA works

  • ashrehn ash rehn (@ashrehn) reported from Sydney, State of New South Wales

    @David_M_Green Optus sent tech to address I’ve not lived at for 4 years & where my cable service had been with another company. & billed my credit card without authorisation. & failed to pay agreed compo. They store customer details without permission. At least you got an apology! #optusguy

  • willbrownsydney Will (@willbrownsydney) reported from Sydney, State of New South Wales

    @Optus home Internet knocked out by storm. Customer service recommended I call into an Optus store & get a dongle. Great solution, I thought. Charging me $99 to get a service I'm already paying for is not. #RipOff

  • Dean_Nye Dean Nye (@Dean_Nye) reported from Sydney, State of New South Wales

    So @Optus are trying to charge me $50 for calling Air NZ after my flight got cancelled and I had no other option. When I call to enquire and complain they hang up on me. Happy Tuesday.

  • alanwedesweiler Alan Wedesweiler (@alanwedesweiler) reported from Sydney, State of New South Wales

    @Optus Thanks for the message Jono. But I find it quite strange that a company whose net worth in 2019 rose 13 per cent to $S3.9 billion can’t or won’t tell me when a $1500ish phone is arriving and takes over 14 days to “understand” an incident.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • jonesytheteachr Brendan Jones 🚴 (@jonesytheteachr) reported

    Any Optus users going for the re issue of license and passport?

  • Steve_Lockstep Steve Wilson (@Steve_Lockstep) reported

    Of course it's terrible that Optus retained customer IDs (after a licence or passport number has been checked by DVS, it should be discarded). Nevertheless that response to #OptusHack is too narrow. It is frankly ridiculous that people depend on the secrecy of personal IDs.

  • ijc08 Save our planet (@ijc08) reported

    @nadinevoncohen I bet your Optus bill is never late.

  • drew_keychange Drew 💉🍷💉🥃💉 🏍💉🎸🪄🏏 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@drew_keychange) reported

    @Optus 4G in Coffs Hinterland has been rapidly grinding to a halt. We are 15+kms from tower but with external antenna we were getting 30+mbps. Now less than 10 mbps & often down to just kbps ( dial up). Their complaint system isn't working... I wonder why

  • Calista_Bruschi Calista Bruschi (@Calista_Bruschi) reported

    @hughriminton Received 'the email'. Have been a customer for more than 20 years. I'm off contract soon. Not really sure what to do though, as a #hack could happen to any organisation in a world where everything is digital... The lack of communication from #Optus is a major fail.

  • w3b3d1g1 w3b3d1g1 (@w3b3d1g1) reported

    @rpotter_9 @Kieran_Gilbert You nerds need to start with a philosophy. That philosophy centres around the customer the trust in your trustworthiness. Optus has no right to hold any personal data ever again even if that means the end. The 'system' did not fail, the people did. Open banking? Blockchain.

  • DrKirrilly Kirrilly Thompson (@DrKirrilly) reported from Port Stephens, State of New South Wales

    @abc730 @arielbogle Online tenancy, rental and property management software is collecting more extensive personal data than Optus, including birth certificates, passports and personal histories. Let's hope they are doubling down on cyber security.

  • itsonelouder Dave from Melbourne (@itsonelouder) reported

    @GlennHampson @Optus If I were still a customer I’d insist on moving without any payout fees and insist that I wouldn’t be paying if they didn’t just let me out of the contract.

  • jasonsbradshaw Jason Bradshaw (@jasonsbradshaw) reported

    @trevorlong As a current customer, I was delighted (not) when I got an email from Optus stating I was a FORMER customer -now is the time that they pay attention to the small details to start rebuilding trust with consumers.

  • JustAidan11 Aidan11 (@JustAidan11) reported

    I’m not sure if there’s a valid reason for it or not, but why did Optus have details that didn’t seem relevant to their service #QandA