Optus Outage Report in Richmond, Hawkesbury, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 30: Problems at Optus
Optus is having issues since 08:40 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (67%)
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Phone (13%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (6%)
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TV (%)
Live Outage Map Near Richmond, Hawkesbury, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Richmond, State of New South Wales
Latest outage, problems and issue reports in Richmond and nearby locations:
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Mark Bilton
(@MarkBilton) reported
from
Sydney, State of New South Wales
@Optus @nbn down in Turramurra. 4G working. Been out for over 1 hour. No message from @optus to customers. Work from here with international clients and rely on consistent internet access. Almost like a third world country. We have to do better. Imagine the productivity losses!
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Joe 50 percent vaccinated Jedha
(@JDBARR1973) reported
from
Sydney, State of New South Wales
@MasterSharky Down the Optus app and pay monthly . That’s all I do
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VLW
(@v1nnyl0ve) reported
from
Sydney, State of New South Wales
Is Optus down again???
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Amanda Hogan
(@hogesonline) reported
from
Sydney, State of New South Wales
From @Optus : NBN will be down all day Thursday. You'll be cool hotspotting from your phone right? #remotelearning
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LouieLou
(@LouieLouLouigi) reported
from
Sydney, State of New South Wales
@Vaccineswork21 @ViscusGaming @Optus Coverage is crap. Vodafone
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Josh Bone
(@joshbone) reported
from
Sydney, State of New South Wales
@Optus terrible 4g over the past weeks in marrickville, any solution?
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Lyn
(@lyng62) reported
from
Sydney, State of New South Wales
9 weeks. @Optus @NBN_Australia still haven’t sorted out the problem. To try as a solution they terminated out accounts - me and next door - so we’ve been down all day. Oh ....NBN can’t come until tomorrow. The incompetence is stunning
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Ronaldo Aquino
(@RA762) reported
from
Sydney, State of New South Wales
@Optus Is there another outage? I can't SMS or use data. I was fine yesterday. Thanks.
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Nick Carroll
(@nickzeppelin) reported
from
Sydney, State of New South Wales
@Optus @afrikanke On the contrary, I’ve just reported a similar issue to @OptusSport for the #LIVBUR match. Picture quality is dreadful, was the same last week too
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Christian two jab 💉💉
(@cbiggins) reported
from
Sydney, State of New South Wales
Apparently @Optus has "deleted" (their words) my NBN connection. I have to wait 48hrs for their stuff up. Considering I've started moving my 5 phone services to @Telstra I think my NBN will be next. Been with Optus for sooo many years but lately wow it's been bad.
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Lyn
(@lyng62) reported
from
Sydney, State of New South Wales
@NLC081 @Optus @NBN_Australia 9th of June it started Lots of Development in the street Someone must have cut something. We were down for a week NBN came out finally and got it back but ever since my next door neighbour get my phone calls on his bill Took us about 6 weeks to even get someone to believe us
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Heath Bradby
(@Heathfidelity) reported
from
Sydney, State of New South Wales
I can’t use my Optus sport app on my iPad cause my Telstra broadband is not working. Oh the irony!
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Christian two jab 💉💉
(@cbiggins) reported
from
Sydney, State of New South Wales
We're into 1hr and 40mins with 3 different reps into this chat and nobody can tell me why my service was deleted or how long reinstating will take. Thanks @Optus
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Christian two jab 💉💉
(@cbiggins) reported
from
Sydney, State of New South Wales
Haha @optus tech asking if we can use our backup 4g because they deleted our NBN service. Nope. No Optus mobile coverage here. It's like a bad dream.
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Nick Carroll
(@nickzeppelin) reported
from
Sydney, State of New South Wales
@OptusSport @Optus the silence on your poor stream quality is deafening #optus #rubbish #LIVBUR
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Liz Grey ✨
(@lizgreyt) reported
from
Sydney, State of New South Wales
Thought I was fine and then just broke down on the phone to Optus when the service person asked how long I’d been in lockdown. 🙃 #sydneylockdown
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Natalie Mansour
(@MansourNatalie) reported
from
Sydney, State of New South Wales
@Optus - are there any issues with service in Liverpool LGA - my calls keep dropping out and keep getting call failures.
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Sally Fletcher
(@sj_sally) reported
from
Sydney, State of New South Wales
@Optus really disappointed with your customer service as free a fault here that you haven’t fixed we were promised a dongle would arrive by priority today - did not arrive - 5 people working here including one doing year 11 exams #terribleserviceoptus
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Collezione Santina
(@CSHauteCouture) reported
from
Sydney, State of New South Wales
@headcasehair @Telstra Join the club. We have switched to Optus. We had no service for 16 weeks.
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Carl Gough
(@Goughy30) reported
from
Sydney, State of New South Wales
Hahaha @Optus advertising Optus Pause ... trying to take the load off the network whilst trying to seem caring ... get notted
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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NoDramas
(@MildMomeRath) reported
@AndrewEggelton @Optus I'm sorry to hear you're going through that. It is a nightmare! It's not acceptable. After we tried and failed to have them fix our issues repeatedly, we cancelled with them since they were unable to provide the service. They then continued to charge us for several months..
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Hunkle Kev 2.0 💫 🇬🇭
(@MVPKev) reported
Optus are actually not serious, if used mtn or kasapa in Ghana I probably wouldn't have as many issues 😑
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Peter locke
(@Peterlocke15) reported
@Optus Hi Serena, 3 hours on the phone this afternoon to resolve a simple issue and still not resolved! I am not feeling super confident of resolution…. But sure I can only be let down again
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NoDramas
(@MildMomeRath) reported
@AndrewEggelton @Optus We went with iiNet and they've been amazing. The connection has been strong and consistent the whole time compared with constant dropping out with Optus. The customer service has been great but we haven't had to call for any problems so far because we've had no issues.
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Bill Ramsay
(@quotentia) reported
OK @Optus - we seem to have a problem with an automated spamming attack to my mobile. Any other reports. Now 40 calls in the last hour
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Bazza
(@BarryAdlam) reported
@Optus I am an existing Optus customer,i have been trying to contact Optus since Saturday, i want to purchase a Tablet outright, and possibly 2 replacement phones, and instead of assisting me, they tell me because i already have an Account i cant , advised to buy one at JB hifi
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Peter locke
(@Peterlocke15) reported
@OptusEnterprise I have been a business customer for more than 10 years. Im@officially fed up. To all small business owners DO NOT use Optus for your business accounts. They will constantly let you down with NO customer support and dodgy business centers.
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Thamara Wanigatunga
(@TWanigatunga) reported
@Optus Should say the issue has been resolved
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Quentin Andrews
(@quentin_andrews) reported
@Optus @CombatWombat177 Don't know what cheap junk routers you are supplying customers with, better ones auto switch channels & use multiple bands to compensate for interference. Better to connect the router directly by Ethernet, test if it's customer hardware or the poorly maintained infrastructure.
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Thamara Wanigatunga
(@TWanigatunga) reported
@Optus NBN failure. Have been chatting to a tech rep from Optus “nbn support” for closer to 1 hr and now the option is calling some number to get a tech organized tomorrow at 8am ? Seriously? Telling me this at 1.45am? We are in a lockdown