Optus

Optus Outage Report in Richmond, Hawkesbury, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, Hawkesbury, State of New South Wales 12/04/2025 00:30

December 04: Problems at Optus

Optus is having issues since 12:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Phone (10%)

    Phone (10%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Phone
AustraliaSydney E-mail
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • KalinaPaul PK (@KalinaPaul) reported from Sydney, State of New South Wales

    @Optus I sent a DM @7.16am this morning as requested and I still haven’t heard a word from @Optus. Poor customer experience!

  • markc Mark Cohen (@markc) reported from Sydney, State of New South Wales

    Looks like @optus account login is down - wonder if they use AWS in Sydney too or if it’s coincidence

  • corduroy Josh Mckinnon (@corduroy) reported from Sydney, State of New South Wales

    @haruki_zaemon @Aussie_BB I use Internode (only makes sense if you already have home broadband) and Optus. Their network is not noticeably worse, and sometimes better, than Telstra.

  • darthted Ted Tencza (@darthted) reported from Sydney, State of New South Wales

    So @Optus has replied to me, to let me know that "some offers are available to new and re-contract customers only," totally missing the point of my original complaint.

  • lyng62 Lyn (@lyng62) reported from Sydney, State of New South Wales

    @Toddy2102 @Optus @NBN_Australia I get well over 90 down speed at the moment and I need it for work.

  • DigitalMediaBoy Carrington Brigham (@DigitalMediaBoy) reported from Sydney, State of New South Wales

    Don’t go with @Optus for NBN it takes them 30+ days just to relocate you in the same building. Isn’t that awesome service. Think it’s a case of them being too big too care about their consumers these days.

  • amawidarmana ama widarmana (@amawidarmana) reported from Sydney, State of New South Wales

    $65 per month, yet I only get 20 days per month of internet.. @Optus , and now I the problem occurs again, no internet connection at all. Postcode 2132

  • KalinaPaul PK (@KalinaPaul) reported from Sydney, State of New South Wales

    @Optus - could you please provide me with an Australian number to lodge a complaint with my mobile phone billing. I’ve been patient for 3 months dealing with many call centres around the world but still no resolution!

  • matseinarsen Mats Stafseng Einarsen (@matseinarsen) reported from Sydney, State of New South Wales

    Add to it that the telcos (Optus...) are also stale and old with old school customer service 😬

  • davewhittle Dave Whittle (@davewhittle) reported from Sydney, State of New South Wales

    Dear: @Telstra the customer service in your George St, Sydney store on Wednesday was terrible. I'm switching after 20+ years to @Optus ❌❌❌❌❌

  • theogoh Theo Legowo (@theogoh) reported from Sydney, State of New South Wales

    @optus please comment, my colleague next to me is having exactly the same issue, but told to go to an Optus store to sort it out. I’m worried now because I’m porting a number to you.

  • RozaGermian Roza Germian (@RozaGermian) reported from Sydney, State of New South Wales

    @Optus please let your customer know what on earth is going with your internet outage. Contrary to what your website tells people, you’re keeping customers in the dark, not “in the loop”!!!

  • BluesFan7071 Simon Benson (@BluesFan7071) reported from Sydney, State of New South Wales

    Great @Optus that we can see a graph breaking down data usage but not so great that last point on graph Tue 29 Jan. Not helpful if graph doesn’t update more frequently!!!!

  • joekiely Joe Kiely (@joekiely) reported from Sydney, State of New South Wales

    @igriscti @Telstra @Optus Obliviously they haven’t a clue! Being @Telstra they probably made the engineer, who could figure it out and fix it, redundant

  • bcg1976 Not for you (@bcg1976) reported from Sydney, State of New South Wales

    @Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.

  • lyng62 Lyn (@lyng62) reported from Sydney, State of New South Wales

    @Toddy2102 @Optus @NBN_Australia Thats Correct. I rang Optus while the tech was still here and said - do not switch anything over until we discuss the issue of the NBN modem and router being DOWNSTAIRS now when my cable connection comes straight into my office which is UPSTAIRS.

  • gregmw34_greg Greg Williamson (@gregmw34_greg) reported from Sydney, State of New South Wales

    @Optus what is the problem with the cable internet in area 2122

  • buyersagentssyd Paul Mulligan (@buyersagentssyd) reported from Sydney, State of New South Wales

    Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @Optus @australia2 Good luck mate. Seriously the worst customer service company in Australia esp issues around nbn

  • montyhamilton Monty Hamilton (@montyhamilton) reported from Sydney, State of New South Wales

    @speedmeades @Robbo_heraldsun @Telstra @Optus Yes, I'm one of the founders... The product design and customer service is effortless...

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Kimota Jonathan Crossfield (@Kimota) reported

    Sooooo … if I’ve not got an email from Optus regarding the #OptusHack, and I’m a current customer, what do I make of that? My data is safe? My data may not be safe but they’re still working through who’s in the leak? My data is def NOT safe but @Optus is seriously bad at comms?

  • ramski2021 Ramski S (@ramski2021) reported

    @sunriseon7 How can I know as "ex Optus" customer if my private data was leaked? Optus' 133 937 is useless/crap as always. Also Optus will not have my current contact details.

  • SEggminder Steve Rogers- I see entitled people (@SEggminder) reported

    I see the "facial recognition" movement is trying to capitalise on the #optusbreach to push their agenda again. So when hackers have our pic, we'll need to give them every other bit of our info to prove it's us. How is this a fix? #auspol #optus

  • CliftonHcat Clifton Hill cat (@CliftonHcat) reported

    @KylieSWine @Lisaisalooseun1 @mariewalsh18 I haven’t heard a word from them either. Two days ago I heard on the radio that Optus had finished contacting everyone affected by that afternoon, yet obviously people are still being told as of yesterday. Hopeless. I’m just assuming the worst, now.

  • Rowenawozhere Rowena S (@Rowenawozhere) reported

    @TMRQld @davidtickle @Optus This process is inflexible and inconvenient. Are you extending service centre hours? Are you increasing staffing? Why can’t this be done over the phone? What about people who can’t attend service centres?

  • scottjla Scott (@scottjla) reported

    @bentsolutionsau @ripcripz @jasonjordan The problem is that it's a way Optus can make out it was an attack on them, when it's more comparable to a "break and entry" through an open door

  • miss_neko_nadi ꕥNekoꕥ (@miss_neko_nadi) reported

    @AnnastaciaMP Just called @TMRQld you have to go in to a service center with the email your received from @Optus prove you were effected.

  • BarrySteeleTNL 💧Barry Steele (@BarrySteeleTNL) reported

    @srpeatling @KnottMatthew @nickbonyhady No. Bad idea #Optus skulls foot the bill completely. Is they can't, then nationalise them This was an error by a private company, they must pay. Not the public

  • twasink Robert Watkins (@twasink) reported

    @melalouise The end of a string of very poor decisions - most of them by Optus.

  • AngelaMBarra Angela Barra (@AngelaMBarra) reported

    @Optus I don't have the words to express how frustrated & alarmed we are. From your apathetic responses when I was injured in the Feb floods (I have the screenshots), fetch & now data breach. Your whole business model is seemingly: 'New ways to screw over your customer ?'