Optus

Optus Outage Report in Richmond, Hawkesbury, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, Hawkesbury, State of New South Wales 01/22/2026 16:40

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Wi-fi
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Phone
AustraliaSydney Total Blackout
AustraliaSydney E-mail

Community Discussion

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Optus Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • Two_Of_Us_x Ali 🌻 (@Two_Of_Us_x) reported from Sydney, State of New South Wales

    OPTUS your costumer Service team keep giving me the same answers but none of them include FIXING MY INTERNET!!! 😡😡

  • AzzyChill Azzy Less Than Chilled (@AzzyChill) reported from Sydney, State of New South Wales

    Great, my @Optus network just cut out now only HSDPA works

  • Two_Of_Us_x Ali 🌻 (@Two_Of_Us_x) reported from Sydney, State of New South Wales

    Soo my @Optus NBN is still not fixed. Everytime I call the help line they tell me the same things over and over. I’ve had to cancel appointments to wait for the technicians they supposedly booked. But none show. I’m so over this bullshit. It shouldn’t take a week to fix!!

  • debkasmar Deb Kasmar (@debkasmar) reported from Sydney, State of New South Wales

    Can’t get through by phone so tweeting to advise an outage in Frenchs Forest 2086 @Optus

  • willbrownsydney Will (@willbrownsydney) reported from Sydney, State of New South Wales

    @Optus home Internet knocked out by storm. Customer service recommended I call into an Optus store & get a dongle. Great solution, I thought. Charging me $99 to get a service I'm already paying for is not. #RipOff

  • alanwedesweiler Alan Wedesweiler (@alanwedesweiler) reported from Sydney, State of New South Wales

    @Optus Thanks for the message Jono. But I find it quite strange that a company whose net worth in 2019 rose 13 per cent to $S3.9 billion can’t or won’t tell me when a $1500ish phone is arriving and takes over 14 days to “understand” an incident.

  • bigyahu alan “Ally Of The Oppressive Matriarchy” jones* (@bigyahu) reported from Sydney, State of New South Wales

    @simonwaight @Telstra @Optus This is a business account which apparently by law they have to issue a monthly paper statement for. Part of me wants to let them keep sending me paper statements for years. But environment says no.

  • SeanRomer Sean Romer (@SeanRomer) reported from Sydney, State of New South Wales

    @Optus 2 hours on the phone and still no resolution. Have DM'd you but no response either. 3rd day without internet.

  • jamesgmeme remember sydney (@jamesgmeme) reported from Sydney, State of New South Wales

    One slight gust of wind and the entire Optus network is again knocked out. Amazing. #optus @Optus @OptusNewsRoom #sydney

  • weemac47 Stewart MacDonald🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈⚽️ (@weemac47) reported from Sydney, State of New South Wales

    Gods - there are bleedin' ads on this channel (Optus) 😡. One for Hungry Jack's almost made me vomit: folks one-handedly scoffing obscenely huge burgers, presumably spilling crap everywhere.

  • Yrgodsnt4me Josh Askew (@Yrgodsnt4me) reported from Sydney, State of New South Wales

    @Optus 3 bars 4g in sydney cbd and cant load a thing on my ipad . I don’t actually think its possible for your service to be any worse

  • manaz_d Robert Hudson (@manaz_d) reported from Sydney, State of New South Wales

    @davidcrisp666 @NewtonMark @NBN_Australia Optus didn't give a shit once they realised they were being paid by NBN for it. NBN stopped caring once they realised the POS the Optus network that they'd bought was. The surprise when they "found out" about the state of the Optus network was laughable.

  • andrew_chang andrew_chang (@andrew_chang) reported from Sydney, State of New South Wales

    @optus my service tech who was supposed to arrive between 1-5pm today has not turned up. I took the afternoon off work to wait for them, but they haven’t arrived. This is the 3rd time they have failed to arrive.

  • NickBurrough Nick Burrough (@NickBurrough) reported from Sydney, State of New South Wales

    @Optus Sarah, the last message was from Optus. So you do not know internally what is broken

  • KateBrowne7 Kate Browne (@KateBrowne7) reported from Sydney, State of New South Wales

    @Optus my phone and account have been hacked - your customer services line is disconnecting my calls and I cannot message. Please contact me urgently via DM

  • bfgleb PaulieB (@bfgleb) reported from Sydney, State of New South Wales

    @Optus I'm afraid your customer service agents and your store staff have already confirmed that it's not possible to re-deliver until the phone is returned. I'm being forced to locate other forms of ID in the next 10 days.

  • JugadiJatt26 Abz 🖤 (@JugadiJatt26) reported from Sydney, State of New South Wales

    @Gemmasparkle @Optus No problem just dont open any link from any email you dont recognise 😊

  • Two_Of_Us_x Ali 🌻 (@Two_Of_Us_x) reported from Sydney, State of New South Wales

    Optus NBN sucks. The technician didn’t show up today and I’ve had no internet for 2 days. Last time this happened I had no internet for 2 months! @Optus 😡 not happy.

  • debkasmar Deb Kasmar (@debkasmar) reported from Sydney, State of New South Wales

    @MarkTramby @Optus @FOXTEL_Help Their (Foxtel) response time to questions is sooooo bad

  • bfgleb PaulieB (@bfgleb) reported from Sydney, State of New South Wales

    Another brilliant @Optus customer service experience. New phone delivered with 22 minutes notice to my home address whilst I was at work. Redirected by courier to @AustraliaPOS office who won't release the package as it's been air locked by @Optus. A Thread

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • TerryLa001 La from Downunder (@TerryLa001) reported

    @Optus @IsaacsonMarie Hi Optus, In the wake of this ID theft and all pass ID thefts, perhaps you can permit “alternative birth dates” and alternative driver licence numbers. Better still, if we’re permit to change our driver licence number by the authorities, this should help make 1 no. secure again !

  • LilahRPGtt Lilah 🌠 StarGuardian 🌠 (@LilahRPGtt) reported

    Feel super horrible for all the people affected by the Optus breach. I was lucky I guess that I chose another multi billion dollar leech of a corporation to store my personal data in exchange for a necessary service. (Nationalise Telco Pls)

  • benrfairless Ben Fairless (@benrfairless) reported

    I get the feeling that @Optus customer service have been given a list of responses they can use, and they are just picking the response that most closely matches. Is this normal? Or just something Optus legal/PR have decided to do.

  • carter_wassana Wassana sydney (@carter_wassana) reported

    @Saints_Dragons @lilleyjuice A form of legal fund/class action needs to be implemented or set up so that any Optus customer who experiences ID theft consequences has a damages claim against Optus.

  • carter_wassana Wassana sydney (@carter_wassana) reported

    @Saints_Dragons @lilleyjuice Hope you're serious because right now all the responses I have had ( Optus, Bank, local fed MP ) amount to little more than tough *******, you are on your own, which is unacceptable. When the banks went tits up years ago, we paid for their bad mistakes and incompetence.

  • j_singh Mr Singh (@j_singh) reported

    Hi @Optus, today I received my monthly bill on time, no issues but would have appreciated an explanation if my details have be compromised by the recent hack and a apology to your long time customer, not good and not happy #optusfail

  • Jim_Pembroke 💧Jim Pembroke (@Jim_Pembroke) reported

    ****! Just received the email. Optus hackers got my personal info. Watch out for hoards of scammers claiming to be a know all, ne'er-do-well, boating bum. #sailing

  • spaceface22 I'm a bit of a loose unit 🇦🇺🇺 (@spaceface22) reported

    @DeadDropPod Optus can't be considered a hack. They had an open test API with real customer data and piss poor security. That's an own goal. Scandalous.

  • CarolynGilholme Carolyn Gilholme (@CarolynGilholme) reported

    @oldgreynurse @nineislands Rural also, when my reception deteriorated Optus, who I'd been with forever, just told me to go elsewhere. No support. Went with Aldi ( Telstra n'work ) haven't looked back. Cheaper too.

  • gilfer Bantrim Smoot (@gilfer) reported

    @Geoff_Beggs @Optus I am staggered but also unsurprised at how poor this is.