Optus

Optus Outage Report in Richmond, Hawkesbury, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, Hawkesbury, State of New South Wales 12/09/2025 17:35

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Phone
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Wi-fi
AustraliaSydney E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • detispify Tim 🏳️‍🌈 (@detispify) reported from Sydney, State of New South Wales

    Update: almost 1 ½ hours later at 1am I get an impolite call back from a rude lady who says there’s an outage, can’t provide a reason or an ETA for a fix, didn’t apologise, and didn’t help. ‘No’ @Optus.

  • Fionabird Fi (@Fionabird) reported from Sydney, State of New South Wales

    It’s a complaint to #Optus about internet service #yourcallisimportant #itsstillonloudspeaker

  • will_bud Will Budic (@will_bud) reported from Sydney, State of New South Wales

    Optus == Central Bakning Shit Of London

  • ChrisCaggs Chris Caggs (@ChrisCaggs) reported from Sydney, State of New South Wales

    @optus you’ve charged me $529 dollars for @Foxtel since being a customer of Optus Vision since 1996 Standalone Foxtel installation fee $329 Foxtel STB Replacement Gee $100 and IQ2 $100 this is disgusting when 3 times the fee was waived and your discontinuing Foxtel

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

  • nbkhanal d'yer mak'er (@nbkhanal) reported from Sydney, State of New South Wales

    Should be watching tomorrow's match on my phone's data because my workplace's internet network is locked in to US's ISP and Optus sport doesn't support that.

  • GQuattromani Geoff Quattromani (@GQuattromani) reported from Sydney, State of New South Wales

    @Bevanm8 @aka331337 @JpRinne @Telstra @NBN_Australia @Optus Yeah it may come down to a speed contest to justify the higher costs, but it would need to be a heck of a lot faster!

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @andrewfaith @Optus They are the WORST for internet.

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @JimVrondas @Optus They’re the worst

  • TheStaceCS Anastasios (@TheStaceCS) reported from Sydney, State of New South Wales

    @Optus I hate how you are unable to change data plans for free at anytime, was unaware of this until I keep getting charged $10 so therefore I cancel my plan the house

  • mathewogreen Mathew Green (@mathewogreen) reported from Sydney, State of New South Wales

    @Optus I just responded to your message. I hope that you can remove the issue.

  • fentonpompey G (@fentonpompey) reported from Sydney, State of New South Wales

    Optus stadium looks awful for football #MUTOUR

  • scott_thewspot Scott (@scott_thewspot) reported from Sydney, State of New South Wales

    @MarkSzili @Optus Things like that i usually found were the network not handling the surge in new connections as the train load of phones moves into the cell.

  • TomRagen Tom Ragen (@TomRagen) reported from Sydney, State of New South Wales

    Telcos @Telstra & @Optus are looking under the lead of the @NBN_Australia to charge people more for the use of streaming videos services! #No! Absolutely not! We are already paying for internet service. If you add this new charges it’s a ***** money grab! #WTF

  • superman2144 2144Superman (@superman2144) reported from Sydney, State of New South Wales

    **** you @Optus time and time again im stuck chatting to your reps or hanging on the phone to fix the same nbn proplems time and time again. 11 years of loyalty and you can’t get your shit sorted. @Telstra @NBN_Australia ... maybe it’s time to change

  • grantcairns Grant Cairns (@grantcairns) reported from Sydney, State of New South Wales

    @charlietech @Optus @NBN_Australia We had the same experience and @Optus even sent us a payment reminder after service cut off.

  • BJssoR Ben (@BJssoR) reported from Sydney, State of New South Wales

    Optus haven't seen a queue like this since Optus Sport broke down..

  • heathgargit Heath Gargit (@heathgargit) reported from Sydney, State of New South Wales

    @Optus Again, you haven't really said why my colleague should reach out to the social media team over the proper support channels. If you have some sort of greater power than the front line people answering the phones then that is bonkers.

  • heathgargit Heath Gargit (@heathgargit) reported from Sydney, State of New South Wales

    My colleague is leaving the country in ten days. He rang up fl-@Optus yesterday and asked them to cancel his services on the day before he left. Of course, an hour later his nbn was not working.

  • andrew_chang andrew_chang (@andrew_chang) reported from Sydney, State of New South Wales

    @Optus I called Technical Support and they told me that the engineers are working in the issue. I wish that the Optus outages webpage was actually kept up to date when something is wrong, but it’s basically a static page. It never gets updated with issues.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • silas_pc Silas Palmer (he/him) (@silas_pc) reported

    @cybreco @brisbalife I'm not even an Optus customer! Just a twitter 💩-poster

  • ServiceNSW Service NSW (@ServiceNSW) reported

    @sharperstill Hi Jon, ID Support NSW is working with Optus to support customers with NSW government-issued credentials, if they have been impacted. Affected customers who need to replace documents can contact the ID Support NSW team on 1800 001 040 from Monday to Friday (9am to 5pm).

  • Hugh_96 Hugh_96 (@Hugh_96) reported

    Still find it odd that a communications company @optus has yet to contact me about this whole hacking issue - not a word via email, SMS or through My Optus account. Can't believe I'm saying this but thank goodness for the media & twitter

  • nathan1ittle Nathan Little (@nathan1ittle) reported

    Try googling your name and address. I once found a job recruiter website let google crawl and publish every uploaded resume. My home address and telephone number was the first google result. Privacy is a problem everywhere. Optus is the tip of a scary iceberg.

  • ServiceNSW Service NSW (@ServiceNSW) reported

    @charsarlotte Hi Rebecca, ID Support NSW is working with Optus to support customers with NSW government-issued credentials, if they have been impacted. Affected customers who need to replace documents can contact the ID Support NSW team on 1800 001 040 from Monday to Friday (9am to 5pm).

  • hooooooowie Howard (@hooooooowie) reported

    So #optus are getting blackmailed into paying $1.5 million AU for the private info of over 11,200,000 customers. That’s roughly $7.46 per customer, I’d like to think my private information was worth that, at least. #OptusHack @Optus

  • Fuckedupcunt266 ******** (@Fuckedupcunt266) reported

    @Optus @RunnerSA18 The penalty for loosing data in Australia is 50 penalty points. 1 point is 222.00 dollars so optus owe every customer 11,100 dollars as far as I'm concerned. Pay up optus, I don't care if it bankrupts you either.

  • hallstrong1 DrHallstrong-Port Hughes, Tipping & Horse Racing🏇 (@hallstrong1) reported

    Heads up dear friends. Just got off the ph with my tech man. If you've ever had a service with Optus in any format; mob, internet, sports subscription etc, from 2017 until now. For even a brief time, your personal details are now stolen.

  • PeterVallois Brisbanebear#AlboIsPM🇺🇦#VoteYes (@PeterVallois) reported

    @Narunggaman @SBSNews Just about to sign up for a new phone and was considering #Optus but hmmm 🤔 second thoughts now. I hope the other service providers are tightening their data access to avoid a major breach

  • PJW719 PJW719 (@PJW719) reported

    @Optus so where is the personal contact on how you are supporting those of us that have been affected. You send and email, no phone call no financial support to assist with constant credit checking, no waving of bills for months or even a month for your lack lustre security.