Optus Outage Report in Richmond, Hawkesbury, State of New South Wales
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (37%)
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Phone (29%)
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E-mail (15%)
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Wi-fi (11%)
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Total Blackout (7%)
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TV (1%)
Live Outage Map Near Richmond, Hawkesbury, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Wi-fi | |
| Sydney |
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| Sydney |
Community Discussion
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Optus Issues Reports Near Richmond, State of New South Wales
Latest outage, problems and issue reports in Richmond and nearby locations:
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Nimz
(@nimzmir) reported
from
Sydney, State of New South Wales
Shit Optus ain’t sent my phone. You already KNOW I’m calling up and not paying for my the phone portion of my bill at the end of my month if it ain’t here by then
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Scott Maxworthy
(@maxymedia) reported
from
Sydney, State of New South Wales
Come on @Optus our broadband has been down now for over three hours!!! 🤯
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Evan
(@fictillius) reported
from
Sydney, State of New South Wales
@cenaniangzebi @Optus @Mondyboy This happened to me on Vodafone during beta testing. On iOS 12 I had so much trouble with Telstra’s network going deaf I moved to Vodafone and it has been fine apart from some beta issues.
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Eugene of Astuto 🤔
(@eastuto) reported
from
Sydney, State of New South Wales
They even said that they had the wrong birth date on the system for that account. Now today internet slows down to Alphalink level dial up speed. 👋👋👋 Well done @Optus on making 20 yr long customers feel special.
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KR Dev 🇦🇺
(@chillnesses) reported
from
Sydney, State of New South Wales
@Optus fix ur shitty mobile network it never works. By far the worst carrier in Australia
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Danèk
(@officialdanek) reported
from
Sydney, State of New South Wales
So I don’t know whose at fault, but my data is on but works like 5% of the time. Even turn my phone off for a bit and back on won’t help! @Apple @Optus
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Sarah Hurcombe
(@SarahHurc) reported
from
Sydney, State of New South Wales
Honestly @Optus we have had the worst customer experience @TwoTalesCafe with you the last few weeks + particularly the last few days - your failure to take responsibility + resolve this has been shocking to experience. It’s always been someone else’s fault within the organisation
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Evan
(@fictillius) reported
from
Sydney, State of New South Wales
@cenaniangzebi @Optus @Mondyboy The full signal but no connectivity is an iOS 13 bug. The only fix I’ve found is to reboot the phone.
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Mitchell Vladamotte
(@Slacko_Mitch) reported
from
Sydney, State of New South Wales
@Telstra I’ve already moved on. I left because you wouldn’t let me upgrade my phone a month early (I was a Telstra customer since I had my “hiptop” maybe 10yrs). So I saw out my contract and moved to Optus. They were just as good and cheaper. Im now on prepaid and it’s even cheaper again.
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Nick Burrough
(@NickBurrough) reported
from
Sydney, State of New South Wales
@Telstra I raised a complaint on Telstra Website. I don’t need someone to tell me to switch on and off a service I don’t have! I moved to Optus last week. I just need the wire removed.
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Mark Cohen
(@markc) reported
from
Sydney, State of New South Wales
@Optus response to six hours with no service after four calls to various customer service no’s, two store visits and multiple emails… eh, try again tomorrow
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Mike Pearsall
(@MikePearsall93) reported
from
Sydney, State of New South Wales
@juzzyjuuice @Optus As bad as Optus is I reckon they're the best of a horrible bunch. Just tried a different co for internet and went crawling back to them cause they were that shite.
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Nimz
(@nimzmir) reported
from
Sydney, State of New South Wales
Shit Optus ain’t sent my phone. You already KNOW I’m calling up and not paying for the phone portion of my bill at the end of my month if it ain’t here by then
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Chelsea Feltham
(@paloappie) reported
from
Sydney, State of New South Wales
After two weeks of no internet with @Optus due to “back end issues” with my relocation, I was told it could be a further 21 days to get connected. I cancelled my service. 30 mins after submitting the form on the @Aussie_BB website, my NBN was connected. Customer service folks!
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Scott Maxworthy
(@maxymedia) reported
from
Sydney, State of New South Wales
@Optus Hi, was back an hour or so after post but has been on & off over the last few days. Whatever your techs are doing is very frustrating for us poor customers.
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Sarah Hurcombe
(@SarahHurc) reported
from
Sydney, State of New South Wales
Terrible mistake from @Optus - they made us @TwoTalesCafe switch to NBN last week and changed our number without telling us and we’ve only just found out - really crappy stuff for a long weekend when people will call us to find out if we’re open!!!! Sort it out @Optus
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Clive Dickens
(@clivedickens) reported
from
Sydney, State of New South Wales
@EFTM @trevorlong Hi @trevorlong @optus launched eSIM support for compatible @Apple iPhones and Watches in April 2019. #keepup :)
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Vijay Arumugam
(@vijayarumugam) reported
from
Sydney, State of New South Wales
@BigKev67 @vipinbjain Interestingly, Rose Bowl, Bellerive and WACA / Optus are the three venues with poor Test crowds, although Gabba has had some poor crowds of late as well. #savsInd #INDvsSA
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Eugene of Astuto 🤔
(@eastuto) reported
from
Sydney, State of New South Wales
So how's this for next level bad customer service. @Optus sends a warning notice that services will be restricted of we don't pay $270. Never seen the account number. Wife was on phone every day last week. They couldn't say what it related to. Couldnt provide copy of a bill.
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Mitchell Vladamotte
(@Slacko_Mitch) reported
from
Sydney, State of New South Wales
@MissCBella @Telstra That’s shit service! I wish I was surprised though. I was just looking at Optus plans. They have free phone upgrades after 12 months. I’d switch if you could. Optus coverage where I live is just as good.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Anderson
(@gruntchuck) reported
Operation Guardian by Oz police to protect 10K compromised Optus customer IDs coz 100 points of ID exposed. Let’s also raise ID reqts to include 1 xtra document? So, 125+ points not 100. Quick to do, comforts those affected and minor inconvenience to the rest #AFP .@ClareONeilMP
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Kevin Ferguson-smith
(@fs_kev) reported
Like to say as an Optus customer I have a lack of trust in the telco as far as I’m concerned that shouldn’t have happened
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Heather
(@hlen25) reported
@saci68 @ClareONeilMP @billshortenmp Same here. Initial email and nothing more since then. I’m not going to change everything, get a new passport etc etc if I don’t have to. It’s been a total **** show from the beginning. Minister, you need to come down hard on Optus everyday until they update us with next steps.
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Pete Repeat
(@PeteRepeatAber) reported
@SimoneFoxKoob "Optus has not contacted customers"... I received an email from @Optus informing me my personal details had been provided by them without my consent to a hacker and then, nothing else, just crickets. I know this mob has appalling customer service because I ....
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OzstralianPusscat🇦🇺🇺🇦
(@Ozwhisperer1) reported
@6PR Optus has sent me two (2) emails. First was advising some of my details had been hacked and the second was that only my drivers licence details had been hacked, no photo. Since Optus took my details for a new account I cancelled the service after a year and have changed address.
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Chris Egginton
(@ChrisEgginton) reported
@SallyLawry @karenandrewsmp Alas not fixable. The then Minister for Communications Fletcher lowered standards for security and here we are. Damage done. Optus and the former LNP government need to make a public apology to the customer base while they sue.
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Jody Crothers
(@jodstar2000) reported
from
Westfield, State of Western Australia
@Optus I have spent hours on your help app. Conflicting message, SMS My data has been compromised, confirmed by the help desk. Ask for an email to confirm, was told my account hadn't be compromised, had to send screen shots of earlier messages twice to show you had told me I had
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Myztik
(@MisterMyztik) reported
@jurdman @Optus We were with optus for 20+ years.. Their customer service in recent years has taken an absolute dive...
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Chris Egginton
(@ChrisEgginton) reported
@karenandrewsmp Optus has the call Karen. Last heard the minister had waited days for requested data from Optus which had not been then provided. Stop defending your mates at Optus. Worst telco in Australia before this happened. Now....
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Komrade
(@recneps51) reported
Optus have been charging me $2.20 monthly for using BPay and not Direct Debit. I complained and rejected a one off waiver and said I was going to ombudsman. They rang back today offered 12 months waiver. Offer withdrawn if I go to ombudsman. Lodge complaint with ombudsman people.