Optus Outage Report in Richmond, Hawkesbury, State of New South Wales
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (69%)
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Phone (13%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
Live Outage Map Near Richmond, Hawkesbury, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi |
Community Discussion
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Optus Issues Reports Near Richmond, State of New South Wales
Latest outage, problems and issue reports in Richmond and nearby locations:
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Mitchell Vladamotte
(@Slacko_Mitch) reported
from
Sydney, State of New South Wales
@Telstra I’ve already moved on. I left because you wouldn’t let me upgrade my phone a month early (I was a Telstra customer since I had my “hiptop” maybe 10yrs). So I saw out my contract and moved to Optus. They were just as good and cheaper. Im now on prepaid and it’s even cheaper again.
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MEGAN SAMUEL
(@meggsie79) reported
from
Sydney, State of New South Wales
@CynicalAU @Optus @TPG_Telecom Don’t do it @TPG_Telecom are terrible. At present we haven’t had email access for almost 3 days and they seem in no rush to rectify the issue. Also my NBN installation was an experience I’d prefer to forget. 15 missed appointments and sub-standard speeds
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Chelsea Feltham
(@paloappie) reported
from
Sydney, State of New South Wales
After two weeks of no internet with @Optus due to “back end issues” with my relocation, I was told it could be a further 21 days to get connected. I cancelled my service. 30 mins after submitting the form on the @Aussie_BB website, my NBN was connected. Customer service folks!
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Nimz
(@nimzmir) reported
from
Sydney, State of New South Wales
Shit Optus ain’t sent my phone. You already KNOW I’m calling up and not paying for my the phone portion of my bill at the end of my month if it ain’t here by then
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Mitchell Vladamotte
(@Slacko_Mitch) reported
from
Sydney, State of New South Wales
@MissCBella @Telstra That’s shit service! I wish I was surprised though. I was just looking at Optus plans. They have free phone upgrades after 12 months. I’d switch if you could. Optus coverage where I live is just as good.
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Mark Cohen
(@markc) reported
from
Sydney, State of New South Wales
@Optus response to six hours with no service after four calls to various customer service no’s, two store visits and multiple emails… eh, try again tomorrow
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KR Dev 🇦🇺
(@chillnesses) reported
from
Sydney, State of New South Wales
@Optus fix ur shitty mobile network it never works. By far the worst carrier in Australia
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💧RichardB ActiveCitizen
(@BoultR) reported
from
Sydney, State of New South Wales
@geoff_wales Was with Amaysim. Good service, great price But, Optus transmission just doesn't work in my new apartment! So had to say goodbye to Amaysim, reluctantly.
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2144Superman
(@superman2144) reported
from
Sydney, State of New South Wales
@Optus @networkoutage why is my nbn not working at Cumberland Rd, Auburn 2144 ...
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Nick Burrough
(@NickBurrough) reported
from
Sydney, State of New South Wales
@Telstra I raised a complaint on Telstra Website. I don’t need someone to tell me to switch on and off a service I don’t have! I moved to Optus last week. I just need the wire removed.
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Mike Joskii
(@imJoskii) reported
from
Sydney, State of New South Wales
Still having connection issues but noticed Optus are doing upgrades to my area, which explains it. Could be good to go as soon as this weekend or as far as mid-Sept. Can likely still stream Judgement.
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Clive Dickens
(@clivedickens) reported
from
Sydney, State of New South Wales
@EFTM @trevorlong Hi @trevorlong @optus launched eSIM support for compatible @Apple iPhones and Watches in April 2019. #keepup :)
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RickyV
(@trickyricky_12) reported
from
Sydney, State of New South Wales
**** @Optus I'm not caving in 🤪
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SKYLXRK
(@skylxrksays) reported
from
Sydney, State of New South Wales
Another day another NBN outage... and right as I got home. Pleeeease don’t let this turn into an ongoing saga like it was with Optus HFC 🙃
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Steven Quilty
(@Stevenqoz) reported
from
Sydney, State of New South Wales
@DeanRosario We did pay $130 a month Foxtel, now get Optus EPL, get Netflix thru a daughters login, Stan with Optus and Kayo thru my son’s second log in. Upshot we threatened to bin Foxtel and now get it for $39. Selfish but was so happy when Foxtel had all EPL. Optus very good now👍
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Chelsea Feltham
(@paloappie) reported
from
Sydney, State of New South Wales
@Optus I need some help from someone who isn’t totally incompetent. I’ve been without internet for a couple of weeks now and I’m getting the run around from your call centres once again (this seems to be a regular occurrence) and I’m about ready to make a complaint to the TIO
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Beau 🏳️🌈
(@BeauGiles) reported
from
Sydney, State of New South Wales
@zacorytaylor I just moved to Vodafone today, $45 for 50GB Considered Optus, but new plans are awful compared to a few weeks back (since Telstra played their cards, now the others are moving too)
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Newbie_I_Am
(@nuenp) reported
from
Sydney, State of New South Wales
Tonight marks another @Telstra #fail. Simple request to port a no. over and it has taken a week to do! Then I find out the the issue is from @Telstra end #WTF. Moving my services to @Optus #incompetent #telstrafail
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Josh Mckinnon
(@corduroy) reported
from
Faulconbridge, State of New South Wales
Optus 4G has been rubbish all afternoon. Not completely broken, just bad. I presume it’s DNS somehow.
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aussiepomm
(@aussiepomm) reported
from
Galston, State of New South Wales
So - @NBN_Australia cut off home phone when attempting to install but can’t complete job, and now @Optus have cancelled my ADSL account. Neither are particularly helping (blaming each other) so I guess it’s the Telecommunications Industry Ombudsman to assist! Been a horrid 24hrs
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Jag Kulatunga
(@Lankaprince) reported
from
Melbourne, State of Victoria
@Optus It's Good idea to sack your Public relations manger and whoever manage your Twitter account for very poor communication/ response, if you're to survive in long term! #OptusOutage Yeah enjoying evening with 🥃
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Ratha Sithu
(@RathaSithu) reported
from
Westfield, State of Western Australia
@Optus a resend Not able to bring my Netflix on my Mighty. Live chat not responding! Call 24/7 has gone from 45 - 60 min wait. Help! Help!
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Cat Spalding
(@cat_spalding) reported
from
Brisbane, State of Queensland
@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.
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David Williamson
(@dwilliamson931) reported
from
Melbourne, State of Victoria
I had my mobile with Telstra but had reception issues at my house as it's an old tower the network uses. They wanted to install an antenna at my cost. I changed to Optus and no problems
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.
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Janelsa Ouma
(@JanelsaOuma) reported
from
Brisbane, State of Queensland
Cannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋
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I Am Lloyd W
(@I_Am_Lloyd_W) reported
from
Cairns, State of Queensland
@Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does
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Brett Schewitz
(@SchweppsRocka) reported
from
Melbourne, State of Victoria
@Optus our two business emails have been down for 5 days. Made multiple calls. No one has helped. Next one is to the ombudsman. Please sort immediately.
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lAyLa
(@laylaflynn13) reported
from
Adelaide, State of South Australia
@Optus I just wanted to relax and watch Netflix for once and the internet is down wtf
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.