Optus

Optus Outage Report in Richmond, Hawkesbury, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, Hawkesbury, State of New South Wales 12/30/2025 17:20

December 30: Problems at Optus

Optus is having issues since 08:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Phone
AustraliaSydney Total Blackout
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • MarkBilton Mark Bilton (@MarkBilton) reported from Sydney, State of New South Wales

    @Optus @nbn down in Turramurra. 4G working. Been out for over 1 hour. No message from @optus to customers. Work from here with international clients and rely on consistent internet access. Almost like a third world country. We have to do better. Imagine the productivity losses!

  • JDBARR1973 Joe 50 percent vaccinated Jedha (@JDBARR1973) reported from Sydney, State of New South Wales

    @MasterSharky Down the Optus app and pay monthly . That’s all I do

  • v1nnyl0ve VLW (@v1nnyl0ve) reported from Sydney, State of New South Wales

    Is Optus down again???

  • hogesonline Amanda Hogan (@hogesonline) reported from Sydney, State of New South Wales

    From @Optus : NBN will be down all day Thursday. You'll be cool hotspotting from your phone right? #remotelearning

  • LouieLouLouigi LouieLou (@LouieLouLouigi) reported from Sydney, State of New South Wales

    @Vaccineswork21 @ViscusGaming @Optus Coverage is crap. Vodafone

  • joshbone Josh Bone (@joshbone) reported from Sydney, State of New South Wales

    @Optus terrible 4g over the past weeks in marrickville, any solution?

  • lyng62 Lyn (@lyng62) reported from Sydney, State of New South Wales

    9 weeks. @Optus @NBN_Australia still haven’t sorted out the problem. To try as a solution they terminated out accounts - me and next door - so we’ve been down all day. Oh ....NBN can’t come until tomorrow. The incompetence is stunning

  • RA762 Ronaldo Aquino (@RA762) reported from Sydney, State of New South Wales

    @Optus Is there another outage? I can't SMS or use data. I was fine yesterday. Thanks.

  • nickzeppelin Nick Carroll (@nickzeppelin) reported from Sydney, State of New South Wales

    @Optus @afrikanke On the contrary, I’ve just reported a similar issue to @OptusSport for the #LIVBUR match. Picture quality is dreadful, was the same last week too

  • cbiggins Christian two jab 💉💉 (@cbiggins) reported from Sydney, State of New South Wales

    Apparently @Optus has "deleted" (their words) my NBN connection. I have to wait 48hrs for their stuff up. Considering I've started moving my 5 phone services to @Telstra I think my NBN will be next. Been with Optus for sooo many years but lately wow it's been bad.

  • lyng62 Lyn (@lyng62) reported from Sydney, State of New South Wales

    @NLC081 @Optus @NBN_Australia 9th of June it started Lots of Development in the street Someone must have cut something. We were down for a week NBN came out finally and got it back but ever since my next door neighbour get my phone calls on his bill Took us about 6 weeks to even get someone to believe us

  • Heathfidelity Heath Bradby (@Heathfidelity) reported from Sydney, State of New South Wales

    I can’t use my Optus sport app on my iPad cause my Telstra broadband is not working. Oh the irony!

  • cbiggins Christian two jab 💉💉 (@cbiggins) reported from Sydney, State of New South Wales

    We're into 1hr and 40mins with 3 different reps into this chat and nobody can tell me why my service was deleted or how long reinstating will take. Thanks @Optus

  • cbiggins Christian two jab 💉💉 (@cbiggins) reported from Sydney, State of New South Wales

    Haha @optus tech asking if we can use our backup 4g because they deleted our NBN service. Nope. No Optus mobile coverage here. It's like a bad dream.

  • nickzeppelin Nick Carroll (@nickzeppelin) reported from Sydney, State of New South Wales

    @OptusSport @Optus the silence on your poor stream quality is deafening #optus #rubbish #LIVBUR

  • lizgreyt Liz Grey ✨ (@lizgreyt) reported from Sydney, State of New South Wales

    Thought I was fine and then just broke down on the phone to Optus when the service person asked how long I’d been in lockdown. 🙃 #sydneylockdown

  • MansourNatalie Natalie Mansour (@MansourNatalie) reported from Sydney, State of New South Wales

    @Optus - are there any issues with service in Liverpool LGA - my calls keep dropping out and keep getting call failures.

  • sj_sally Sally Fletcher (@sj_sally) reported from Sydney, State of New South Wales

    @Optus really disappointed with your customer service as free a fault here that you haven’t fixed we were promised a dongle would arrive by priority today - did not arrive - 5 people working here including one doing year 11 exams #terribleserviceoptus

  • CSHauteCouture Collezione Santina (@CSHauteCouture) reported from Sydney, State of New South Wales

    @headcasehair @Telstra Join the club. We have switched to Optus. We had no service for 16 weeks.

  • Goughy30 Carl Gough (@Goughy30) reported from Sydney, State of New South Wales

    Hahaha @Optus advertising Optus Pause ... trying to take the load off the network whilst trying to seem caring ... get notted

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MildMomeRath NoDramas (@MildMomeRath) reported

    @AndrewEggelton @Optus I'm sorry to hear you're going through that. It is a nightmare! It's not acceptable. After we tried and failed to have them fix our issues repeatedly, we cancelled with them since they were unable to provide the service. They then continued to charge us for several months..

  • MVPKev Hunkle Kev 2.0 💫 🇬🇭 (@MVPKev) reported

    Optus are actually not serious, if used mtn or kasapa in Ghana I probably wouldn't have as many issues 😑

  • Peterlocke15 Peter locke (@Peterlocke15) reported

    @Optus Hi Serena, 3 hours on the phone this afternoon to resolve a simple issue and still not resolved! I am not feeling super confident of resolution…. But sure I can only be let down again

  • MildMomeRath NoDramas (@MildMomeRath) reported

    @AndrewEggelton @Optus We went with iiNet and they've been amazing. The connection has been strong and consistent the whole time compared with constant dropping out with Optus. The customer service has been great but we haven't had to call for any problems so far because we've had no issues.

  • quotentia Bill Ramsay (@quotentia) reported

    OK @Optus - we seem to have a problem with an automated spamming attack to my mobile. Any other reports. Now 40 calls in the last hour

  • BarryAdlam Bazza (@BarryAdlam) reported

    @Optus I am an existing Optus customer,i have been trying to contact Optus since Saturday, i want to purchase a Tablet outright, and possibly 2 replacement phones, and instead of assisting me, they tell me because i already have an Account i cant , advised to buy one at JB hifi

  • Peterlocke15 Peter locke (@Peterlocke15) reported

    @OptusEnterprise I have been a business customer for more than 10 years. Im@officially fed up. To all small business owners DO NOT use Optus for your business accounts. They will constantly let you down with NO customer support and dodgy business centers.

  • TWanigatunga Thamara Wanigatunga (@TWanigatunga) reported

    @Optus Should say the issue has been resolved

  • quentin_andrews Quentin Andrews (@quentin_andrews) reported

    @Optus @CombatWombat177 Don't know what cheap junk routers you are supplying customers with, better ones auto switch channels & use multiple bands to compensate for interference. Better to connect the router directly by Ethernet, test if it's customer hardware or the poorly maintained infrastructure.

  • TWanigatunga Thamara Wanigatunga (@TWanigatunga) reported

    @Optus NBN failure. Have been chatting to a tech rep from Optus “nbn support” for closer to 1 hr and now the option is calling some number to get a tech organized tomorrow at 8am ? Seriously? Telling me this at 1.45am? We are in a lockdown