Optus

Optus Outage Report in Richmond, Hawkesbury, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, Hawkesbury, State of New South Wales 12/21/2025 08:55

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • andrewcdobson Andrew Dobson (@andrewcdobson) reported from Sydney, State of New South Wales

    @Optus thanks not at all for your absolutely RUBBISH 3G network coverage on the Sydney to Newcastle train (between Strathfield & Hornsby - not even Berowra)!!!

  • HorseCMRacing Claudia Michelle (@HorseCMRacing) reported from Richmond, State of New South Wales

    @Optus gahhh since the switch over with ‘Vivid Wireless’ my Internet has been painfully slow the last two days ... been trying to watch Netflix for 2 hours now and only managed to get 10 seconds out of an episode 😫 I don’t work split shifts 365 days a year not to enjoy my break

  • LieletteCalleja Lielette Calleja (@LieletteCalleja) reported from Sydney, State of New South Wales

    @TheLauraVee @Optus Me me me ✋I’ve tried everything with no resolution. It was worth going back to @Telstra as I know their own internal communication system works. Feel your pain Laura 😬😬

  • PaulaBoardman Paula Boardman (@PaulaBoardman) reported from Sydney, State of New South Wales

    @AO3_Status I was having issues most of the afternoon. Everything else loads except AO3. I'm with Amaysim, using the Optus network. I'm home now and using Telstra wifi with no issues.

  • agelesss George Alexis (@agelesss) reported from Sydney, State of New South Wales

    Seriously Optus has done my head in. Network stuffed the whole day and not much of an explanation. #smoko

  • zoeeb Zoe Benjamin (@zoeeb) reported from Sydney, State of New South Wales

    Note to self: @optus are terrible. Poor service, no one talks to anyone else there and you get a new version of what is happening every time you contact them. If you manage to even get someone.

  • YashVMurthy Yash Murthy (@YashVMurthy) reported from Sydney, State of New South Wales

    @Optus Thanks have done - normally don’t have issues with the premier league, hopefully not another bandwidth issue.

  • LeanneCocolea73 Leanne Blake (@LeanneCocolea73) reported from Sydney, State of New South Wales

    Every Damn Wednesday @Optus No Home Phone , yes Landline Old People , Especially in there 70's like them. Not Good Enough. Free Advice --- Women over 40 are Full of Rage & Sick of Everyone's Shit.

  • corduroy Josh Mckinnon (@corduroy) reported from Sydney, State of New South Wales

    @JoshuaWithers @Optus I dunno about that. I always thought the attenuation through 1km of copper to my node was the biggest problem for me.

  • LeanneCocolea73 Leanne Blake (@LeanneCocolea73) reported from Sydney, State of New South Wales

    @Optus @NBN_Australia @ScottMorrisonMP A Bit Sick of This Crap. Sylvania Waters, Sylvania. No Internet or LANDLINE , MY PARENTS ARE 70 plus They Like Landlines! Considering Are Self Funded Retirees. Not good enough Plus my Mum is Unwell.

  • matty_adriano_ Matt (@matty_adriano_) reported from Sydney, State of New South Wales

    @Optus hi my internet and phone line has been down since 4pm yesterday afternoon. I live in Pymble NSW

  • bennie919 Trevor Romer (@bennie919) reported from Sydney, State of New South Wales

    What the hell is going on with @optus NBN. I'm paying for 100mbps and getting from 29kbps up to a "massive" 940kbps. This sucks!

  • corduroy Josh Mckinnon (@corduroy) reported from Sydney, State of New South Wales

    @i386 @Telstra @Cloudflare Weirdly Optus seems to be having issues that look a lot like DNS too

  • j_rimac Jakov (@j_rimac) reported from Sydney, State of New South Wales

    @Optus been holding for an hour and a half with your call centre. They said it would be approx 30mins. Help!

  • ChrisCaggs Chris Caggs (@ChrisCaggs) reported from Sydney, State of New South Wales

    @podomatic is your site down or is it my @Optus internet cable broadband. I can’t load your page

  • danumph ¥ (@danumph) reported from Sydney, State of New South Wales

    @StewartWalton @Optus Feel your pain. They’re awful. Don’t go to Telstra. Even shitter.

  • EICostheta Reg Boyle (@EICostheta) reported from Sydney, State of New South Wales

    @katticus28 We just had a two day outage as well. I keep a tiny OPTUS wireless modem since the big FULL month downer. $99 +data.I was about to stoke it up when the NBN staggered back to some continuity.

  • broni41 Jack Tar (@broni41) reported from Sydney, State of New South Wales

    I would rather CP than the rest of the crap trying to sell useless products and services. Optus, Youi, and Real Insurance are but 3 that grate on my nerves.

  • dineshkharel86 dinesh kharel (@dineshkharel86) reported from Sydney, State of New South Wales

    @Optus your chat service is of no use. Gets disconnected every time before you reach to the main conversation. M trying to resolve issue since last week.

  • SheoranV Sheoran V (@SheoranV) reported from Sydney, State of New South Wales

    And the poor service saga from @Optus carries on!! Still no internet! Thank goodness I have @Telstra mobile connection!

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • JonInQLD Jon (@JonInQLD) reported

    @Optus I’ve sent a DM but all I need to know is what number do I call to cancel my order

  • AdelinaBasile Adelina Basile (@AdelinaBasile) reported

    So tired of paying monthly for crap internet. 5 years of useless Telstra NBN TTN which didn't work because copper wires degraded. Now, Optus wireless can't even stream IView. Scared to lock in to anything else, or too expensive

  • BecInChina 🇺🇦🌻 Rebecca May 🌻🇺🇦 (@BecInChina) reported

    @couriermail Yep, got mine yesterday, lined up before 7.30 this morning at my local office. Staff were very understanding, friendly & organised despite all the trouble. I hope Optus is paying for the extra work put on Main Roads & not the tax payer!!

  • kevinklehr 𝕂𝕖𝕧𝕚𝕟 𝕂𝕝𝕖𝕙𝕣🕺 🏳️‍🌈 (@kevinklehr) reported

    @AnitaHeiss @Optus Yikes. A friend of mine had his identity stolen by people who applied for new credit cards. Fortunately he has a really bad credit rating so they didn't get far with their applications.

  • agroasx AGRO ⚡️🔋 (@agroasx) reported

    @Optus your customer service is an absolute joke. I was told that my plan would be placed on hold only to be debited a monthly fee. I have raised a complaint about this as well!

  • JonInQLD Jon (@JonInQLD) reported

    @HerRoyalCrypto @Optus I’m cancelling my order it’s just been complete lack of communication from Optus to explain the reason for the delay, even lodging a complaint has had zero communication because they won’t respond for 5-10 working days.

  • frankfiocco Frank Fiocco (@frankfiocco) reported

    @Sandra_Sully Wish you success Sandra. Seems like it's a race to the bottom with Tel Cos. Also how can Australia's NBN still be below par. (Optus customer here. Very minimal info after breach.)

  • KenGee85 Kenny Gee (@KenGee85) reported

    @Clare3m @tay1alp Why couldn’t Optus send the list to the different authorities and they can issue replacement drivers license to last known address/address on DL - it’s replacing the CRN no need for new photo or expiry date?

  • Michael46286155 Michael McDougall (@Michael46286155) reported

    @TjornSibma @MarkMcGowanMP @Optus Optus sucks but not as much as this tweet.

  • BethRell Ahhh_Narelle (@BethRell) reported

    @AnitaHeiss @Optus I had my service restricted because of $55 outstanding. When I called and explained it wasn’t showing on the app, so how could I pay it? They just paused and proceeded with the script.