Optus

Optus Outage Report in Richmond, Hawkesbury, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, Hawkesbury, State of New South Wales 11/19/2025 02:25

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (5%)

    E-mail (5%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Wi-fi
AustraliaSydney Internet
AustraliaSydney E-mail
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

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Optus Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • jkalbrechtsen janet albrechtsen (@jkalbrechtsen) reported from Sydney, State of New South Wales

    Damn. Microwave has broken. I blame Optus hack.

  • richramo Richard Ramnac (@richramo) reported from Sydney, State of New South Wales

    My conspiracy theory is that Optus paid the ransom, hence why the hacker deleted the data, the threat revoked, with the hacker's change of heart happening very quickly after the first 10,000 customer details were released. #optusfail

  • morgen_craufurd Morgen Craufurd (@morgen_craufurd) reported from Sydney, State of New South Wales

    @CatPurry9 Optus lobbied ScroteO to water down their security requirements and he -of course-compiled-That’s where the rot originated-big ole surprise!!

  • jazza1983 Jarrod McCloughan (@jazza1983) reported from Sydney, State of New South Wales

    Hi @Optus I am a former customer of yours. You may have an old email on file for me so you may have not reached me by email if one was sent. Will I be notified by mail if the email bounced back? Thanks

  • IaenCordell Iaen Cordell (@IaenCordell) reported from Sydney, State of New South Wales

    At last I got an answer for my 3G issues, they have switched off 3G 2100MHZ 3G in Artarmon! Now if they just informed the clowns in customer circus, then again Optus have a more current example of not advising customers! <grin>

  • JVizzone John Vizzone (@JVizzone) reported from Sydney, State of New South Wales

    Last year I had my identity stolen including drivers licence details changed, partially at the hands of Service NSW. Good luck Optus victims getting your licence changed. Even when they were part of the fraud I’m still waiting for my new licence.

  • scott86d Scott D (@scott86d) reported from Sydney, State of New South Wales

    I know what's happened with this Optus breach is frustrating for people. However please don't take it out on us working in Service NSW centres. We have instructions at the moment of what we can and cant do in regards to updating your licence.

  • paulkneipp Paul Kneipp (@paulkneipp) reported from Sydney, State of New South Wales

    @slsandpet With Optus for 10 years. When I moved, I asked them to connect me at the new place. No, they said, we have no service there. Telstra came, the tech pointed and said “that’s an Optus box there”. I was assured that emails would continue for 3 months. Account deleted in 24 hours.

  • immsollawyers (((Anne ODonoghue))) (@immsollawyers) reported from Sydney, State of New South Wales

    “While Ms Bayer Rosmarin has claimed Optus was victim of a “sophisticated attack”, the government believes the data breach was more likely down to lax security measures at the telecoms giant.”

  • miracleboi Alex Dennis🏳️‍🌈🇦🇺 (@miracleboi) reported from Sydney, State of New South Wales

    @optus my mum's NBN FTTC white NBN box will not get any data thru the line. Have been trying all day to get thru to technical support and that line has been "closed" all day and message is hasn't been helpful. She also has a falls monitor which should be connected but it's not

  • 50to39 Donna Longhurst (@50to39) reported from Sydney, State of New South Wales

    @SEggminder @Optus Hackers can duplicate any business header, info, even "security" so closely that it fools a lot of people. They set up their own sites complete with phone numbers. I got hacked that way. I avoid links completely these days. I never call the number sent in these txts or emails.

  • just_brash Justin Brash 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🍸📷🐱 (@just_brash) reported from Sydney, State of New South Wales

    Optus CEO has said “this [#optushack] is due to bad actors”. You mean like Tom Cruise?

  • miracleboi Alex Dennis🏳️‍🌈🇦🇺 (@miracleboi) reported from Sydney, State of New South Wales

    So wondering how many Optus customers are considering ditching the telco because of the data breach they incurred. Are you an existing Optus customer? Would you consider leaving them?

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    Everyone is missing a critical item. Why do telcos need all that info when I can fire up an sms service without it. However. Optus is directly responsible for the data spill, regardless of if it was a hack or a breach. it’s their responsibility to manage security of that data.

  • just_brash Justin Brash 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🍸📷🐱 (@just_brash) reported from Sydney, State of New South Wales

    Independent financial institutions have contacted me with their concerns about my data warning me if I’m an Optus customer I should take actions now. Yet Optus has made no contact whatsoever. Not good enough @Optus, I’m not making any payments until I hear from you. #Optushack

  • fatinpaisal Fatin Paisal (@fatinpaisal) reported from Sydney, State of New South Wales

    I was trying to change my network provider and was trying to do so on a day before the cyberattack but my user experience to do it was pretty bad, and I opt to stay with Optus. Bad timing. Definitely will change to something else soon.

  • 50to39 Donna Longhurst (@50to39) reported from Sydney, State of New South Wales

    @SEggminder @Optus Probably the small cogs in the chain on the phone not getting all the info from the bosses. Doesn't help situation.

  • Boatyboy1 Boatyboy (@Boatyboy1) reported from Sydney, State of New South Wales

    @Eva_Lishus @Cindy1Miss @Optus Have a look at Amaysim. Uses Optus network, but much cheaper. Although it is 13x 28 day bills per year.

  • wheelyweb Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, State of New South Wales

    Hey @guardian : has anyone asked @optus if previous customer data has been deleted? I was once a customer maybe 8 years ago so no idea if they had my data.

  • trevorlong Trevor Long (@trevorlong) reported from Sydney, State of New South Wales

    If you thought Optus had moved to a Customer focused approach with this whole data hack - think again. I’ve got details of what I think is the most disgraceful lack of attention to the VERY worst affected customer. Just need time to calm down and write it all down

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • reshmamaryrobin reshma (@reshmamaryrobin) reported

    Cause behind your back. I told them how to help you. Because you deserve that and when you’re ready for it. I promise you will. Because you don’t need bad Optus management mentors. Get rid of em.

  • BarossaBluStckg Elizabeth Day (@BarossaBluStckg) reported

    Beware new phone plans w @Optus they no longer provide printable invoices via web access account &you will be locked to direct debits Ccard, other pymnt options been withdrawn. If you try to print invoices using the app its bad luck if you don't have WiFi or networkable printer.

  • rocrhino B.R. Csorba, PhD (@rocrhino) reported

    @Jeremy_Kirk Latitude have been so slow in letting people know. Poor. I got caught, too. I was also caught in the Optus breach. I’ll have to replace my driver’s license for the second time in six months.

  • inkydeedi Dee (@inkydeedi) reported

    @Optus @twirllcloud Having the same issue it was working till 12pm yesterday then stopped loading it’s effecting my work.

  • gdrosser Glynis Rosser (@gdrosser) reported

    My @Optus saga continues. I’m on day 3 of no internet at all but I’m getting messages saying my issue is resolved. They keep referring to a Qld address and I am in South Australia. My business internet connection and I can’t reach a human! 🙄

  • stevemiguel Steve Miguel (@stevemiguel) reported

    @Optus Its ok i fixed the issue

  • Konicc23 Josh (@Konicc23) reported

    @Optus internet down in melbourne coburg when will it be fixed??

  • Mark_Younes Mark Younes (@Mark_Younes) reported

    I’m all for Optus increasing there bills…. But give us a proper service ffs @Optus

  • zishisurboi Mwana wako (@zishisurboi) reported

    @AlMacca84 @Optus It's like you guys were doing great I was happy giving you my money now I'm just sad because I don't really have a choice...and no switching it off won't help....

  • p_terg ₽᷀᷁᷇᷈€₸€₹₲̻͉̥͊̽📖🐘🧑‍🚀🤳™️ (@p_terg) reported from Sydney, State of New South Wales

    @hallstrong1 @crackerscraigo .. but couldn’t imagine doing any of this successfully with Optus who ****** us around for the best part of 5yr. Had to move to Telstra bc they don’t service the street we moved to .. this after moving from Telstra because custom 1987-2011 wasn’t enough to ensure good service..