Optus

Optus Outage Report in Richmond, Hawkesbury, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, Hawkesbury, State of New South Wales 04/27/2025 18:30

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Richmond, Hawkesbury, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Phone
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Wi-fi
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

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Optus Issues Reports Near Richmond, State of New South Wales

Latest outage, problems and issue reports in Richmond and nearby locations:

  • Hazaa84 Harry Dinis (@Hazaa84) reported from Sydney, State of New South Wales

    I’m so over @Optus mobile service. Constant drop outs and poor reception. Can’t wait for my contract to finish to switch back to @Telstra

  • petenowakowski Pete Nowakowski (@petenowakowski) reported from Sydney, State of New South Wales

    @Optus Thanks but to be honest, after four phone calls with an average hold time of 1.5hrs, three appointments booked where no one turned up, and no resolution clearly set out, I'll be considering taking my business elsewhere over the coming days. Thanks

  • SirJS Joseph (@SirJS) reported from Sydney, State of New South Wales

    Great customer service from @optus, who are miles ahead from @telstra when it comes to online customer support.

  • ExpandALeague Expand the A-League (@ExpandALeague) reported from Sydney, State of New South Wales

    Optus sport are really stepping up, and stomping down that others mob you know the one that supposedly supports football 🦊

  • Hazaa84 Harry Dinis (@Hazaa84) reported from Sydney, State of New South Wales

    @StavrosKaltsos @Optus @Telstra I’ve done that before. Doesn’t help

  • DebCansdell 💧 Deb Cansdell 🌱 (@DebCansdell) reported from Sydney, State of New South Wales

    @rubin_angela @MinhKular Optus are just as bad. 94 year old MIL was dying. Found her unpaid mobile bill. Only way to pay was our credit card to pay $ owing. Have sent them her death certificate but 6 months later, they are STILL billing our credit card for her mobile phone contract!

  • c7campbell7 Caitlin Campbell (@c7campbell7) reported from Sydney, State of New South Wales

    @Optus appalling customer service today. After trying to resolve a network issue for the past 6 months, I got offered a “discount” but was then told I would lose 20GB... that’s not a discount... that’s a downgrade #notimpressed

  • Stevenqoz Steven Quilty (@Stevenqoz) reported from Sydney, State of New South Wales

    @TheWorldGame @lewieatlarge Get the main part of whatever front end. Fox Sports will be gone in 18 months. Poor business model in last throes. A League will end up on Optus

  • just_brash Justin Brash (@just_brash) reported from Sydney, State of New South Wales

    @iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

  • _MaverickGeorge G. 🌈❤️☮️ (@_MaverickGeorge) reported from Sydney, State of New South Wales

    @Optus hi my nbn is down again this morning. You’re not showing any outages though. It’s becoming a bit of a joke - never know when it’s going to be working.

  • _MaverickGeorge G. 🌈❤️☮️ (@_MaverickGeorge) reported from Sydney, State of New South Wales

    @Optus @NinjaBinda Your app is atrocious. As are the ongoing service disruptions.

  • AnnaKEdwards Anna (@AnnaKEdwards) reported from Sydney, State of New South Wales

    @markahollands @Optus Yes. I checked the @Optus network status page and no mention. This is happening frequently in Russell Lea.

  • Dan_M75 Dan (@Dan_M75) reported from Sydney, State of New South Wales

    @clkz0r @kilcarnup Use the ABB address checker - you may be one of the new HFC users who can get 250mbps down. Then you’ll be inundated with ABB users giving you their referral codes for $50 credit each. (I’m on ABB FTTC and it shits on Optus Cable’s 2mbps upload cap, I’m getting 95/20 24/7).

  • NickArkoudis Nick Arkoudis (@NickArkoudis) reported from Sydney, State of New South Wales

    I have never ever dealt with a more incompetent & poor service business like @Optus in my life. You can’t make up some of the mistakes these people make

  • 4Qpolies David (@4Qpolies) reported from Sydney, State of New South Wales

    @mavsmum @dazza_double_u @Optus Yes! Their system goes down at least once or twice a month and yet they try to get you to adopt an App that is not even working, much like Optus!

  • Stevenqoz Steven Quilty (@Stevenqoz) reported from Sydney, State of New South Wales

    @TheWorldGame @lewieatlarge Get the main part of whatever front end. Fox Sports will be gone in 18 months. Poor business model in last throes. A League will end up on Optus

  • petehanssens Peter Hanssens #BlackLivesMatter (@petehanssens) reported from Sydney, State of New South Wales

    @Optus Ah yup, sorry my bad - i didn’t realize anything but the EPL was playing in England - thanks for the heads up :)

  • Jogi432 kavya Sharma (@Jogi432) reported from Sydney, State of New South Wales

    @Optus hi your finace team is unreachable. Need to talk about bill and every one around me is facing a same problem. You guys immediately need to suspend the collections for this month

  • medwards87 Matthew Edwards (@medwards87) reported from Sydney, State of New South Wales

    @benjya85 I’m Optus wifi and Woolies mobile (Telstra network) ... issues connecting to Prime, Netflix and Twitter on wifi, but no problem on 4g. Indicates issue with @Optus service ... but as usual, no acknowledgement from them as yet.

  • anojch Anojcherian (@anojch) reported from Sydney, State of New South Wales

    @Optus Hello, I have ordered a Prepaid SIM with Epic data on 4th May (PF498858) & it’s not delivered yet..requesting u to cancel this order as our quarantine in SYD is over and we are moving out from here tomorrow; refer DM for details

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • yiota29 Patty (@yiota29) reported

    @Optus can't send or receive sms's is there an outage? have had to search on twitter to see people in a similar boat because support isn't responding... #Optus

  • RobinRobinalex robin alexander (@RobinRobinalex) reported

    @LasseSr74098032 @raywilton4 Yeh My mobile with Boost(telstra) but rates are cheap pay only $30month they just increased my package from 3g to 5g at no extra charge for me! I was with Optus but signal kept blocking out where I live drove me mad!changed to this no problems for years!

  • Michael31876194 Michael (@Michael31876194) reported

    @SquiggleAFL @MatterOfStats There’s no way West Coast v Port only draws 49K under normal circumstances. Lowest crowd at Optus pre-Covid was against a terrible suns team in 2019 and I think that got 48K.

  • neal_symons Neal Symons (@neal_symons) reported

    @ikegottlieb They've never produced match content Let's not discount the fact that the footage they currently produce is brilliant , the presenters do a brilliant job for the preview shows as it looks aesthetically pleasing Sadly, Optus don't look like they're coming in for the A-L

  • smiffy Matthew "Smiffy" Smith Wears A Mask (@smiffy) reported

    Update: I’ve rebooted everything, it’s not an issue here. Major drop-outs on Optus and NBN, terrible ping time on NBN. I am triple-redundant, so now tethered to VODAFONE - not normally the fastest connection here, but currently SOLID.

  • WilliamCStubbs William Smith-Stubbs 🐨 (@WilliamCStubbs) reported

    In other news, we're preparing to move into a new office. In an area owned by Telstra Velocity. And the most they could offer (despite there being FTTP installed) is 80Mbps down and 5Mbps up. In 2021. I bought an @Optus 5G modem and... it's astoundingly good.

  • veloxmike Michael App (@veloxmike) reported

    @Mike92594209 @Optus Same proble. Here since about 12:20pm unable to send sms. Was in postcode 3000 atthe time. Im now in 3075 with the same issue. All troubleshooting attempted. I was worried it was just me

  • greenshortwnt sophie (@greenshortwnt) reported

    optus sport not working rn missing the masterclass

  • johnjonesname john jones (@johnjonesname) reported

    @trevorlong @the_howie @JSNoble Optus has a problem... 3G wise they only have 1 channel (1 WCDMA channel) however they know they dont have enough base stations to switch to LTE exclusively as it would be a bad look coverage wise hence why they show 3G/4G as a single option on their coverage checker.

  • WillD2B Will (@WillD2B) reported

    @Optus Experiencing network issues in Ashgrove 4060, is this supposed to be happening