Optus Outage Report in Richmond, Hawkesbury, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 09: Problems at Optus
Optus is having issues since 03:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
-
Internet (52%)
-
Phone (20%)
-
E-mail (12%)
-
Wi-fi (9%)
-
Total Blackout (6%)
-
TV (%)
Live Outage Map Near Richmond, Hawkesbury, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Richmond, State of New South Wales
Latest outage, problems and issue reports in Richmond and nearby locations:
-
Justin Brash
(@just_brash) reported
from
Sydney, State of New South Wales
@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.
-
Dan
(@Dan_M75) reported
from
Sydney, State of New South Wales
@clkz0r @kilcarnup Use the ABB address checker - you may be one of the new HFC users who can get 250mbps down. Then you’ll be inundated with ABB users giving you their referral codes for $50 credit each. (I’m on ABB FTTC and it shits on Optus Cable’s 2mbps upload cap, I’m getting 95/20 24/7).
-
Anna
(@AnnaKEdwards) reported
from
Sydney, State of New South Wales
@markahollands @Optus Yes. I checked the @Optus network status page and no mention. This is happening frequently in Russell Lea.
-
kavya Sharma
(@Jogi432) reported
from
Sydney, State of New South Wales
@Optus hi your finace team is unreachable. Need to talk about bill and every one around me is facing a same problem. You guys immediately need to suspend the collections for this month
-
Matthew Edwards
(@medwards87) reported
from
Sydney, State of New South Wales
@benjya85 I’m Optus wifi and Woolies mobile (Telstra network) ... issues connecting to Prime, Netflix and Twitter on wifi, but no problem on 4g. Indicates issue with @Optus service ... but as usual, no acknowledgement from them as yet.
-
G. 🌈❤️☮️
(@_MaverickGeorge) reported
from
Sydney, State of New South Wales
@Optus hi my nbn is down again this morning. You’re not showing any outages though. It’s becoming a bit of a joke - never know when it’s going to be working.
-
G. 🌈❤️☮️
(@_MaverickGeorge) reported
from
Sydney, State of New South Wales
@Optus @NinjaBinda Your app is atrocious. As are the ongoing service disruptions.
-
Expand the A-League
(@ExpandALeague) reported
from
Sydney, State of New South Wales
Optus sport are really stepping up, and stomping down that others mob you know the one that supposedly supports football 🦊
-
💧 Deb Cansdell 🌱
(@DebCansdell) reported
from
Sydney, State of New South Wales
@rubin_angela @MinhKular Optus are just as bad. 94 year old MIL was dying. Found her unpaid mobile bill. Only way to pay was our credit card to pay $ owing. Have sent them her death certificate but 6 months later, they are STILL billing our credit card for her mobile phone contract!
-
Caitlin Campbell
(@c7campbell7) reported
from
Sydney, State of New South Wales
@Optus appalling customer service today. After trying to resolve a network issue for the past 6 months, I got offered a “discount” but was then told I would lose 20GB... that’s not a discount... that’s a downgrade #notimpressed
-
Peter Hanssens #BlackLivesMatter
(@petehanssens) reported
from
Sydney, State of New South Wales
@Optus Ah yup, sorry my bad - i didn’t realize anything but the EPL was playing in England - thanks for the heads up :)
-
Pete Nowakowski
(@petenowakowski) reported
from
Sydney, State of New South Wales
@Optus Thanks but to be honest, after four phone calls with an average hold time of 1.5hrs, three appointments booked where no one turned up, and no resolution clearly set out, I'll be considering taking my business elsewhere over the coming days. Thanks
-
Steven Quilty
(@Stevenqoz) reported
from
Sydney, State of New South Wales
@TheWorldGame @lewieatlarge Get the main part of whatever front end. Fox Sports will be gone in 18 months. Poor business model in last throes. A League will end up on Optus
-
Anojcherian
(@anojch) reported
from
Sydney, State of New South Wales
@woolworths Guys need your help, Optus SIM cards delivered from u are expired, requesting to replace them urgently..check your DM for details..hope u can resolve it fast.
-
Joseph
(@SirJS) reported
from
Sydney, State of New South Wales
Great customer service from @optus, who are miles ahead from @telstra when it comes to online customer support.
-
Anojcherian
(@anojch) reported
from
Sydney, State of New South Wales
@Optus Hello, I have ordered a Prepaid SIM with Epic data on 4th May (PF498858) & it’s not delivered yet..requesting u to cancel this order as our quarantine in SYD is over and we are moving out from here tomorrow; refer DM for details
-
Harry Dinis
(@Hazaa84) reported
from
Sydney, State of New South Wales
I’m so over @Optus mobile service. Constant drop outs and poor reception. Can’t wait for my contract to finish to switch back to @Telstra
-
Harry Dinis
(@Hazaa84) reported
from
Sydney, State of New South Wales
@StavrosKaltsos @Optus @Telstra I’ve done that before. Doesn’t help
-
Steven Quilty
(@Stevenqoz) reported
from
Sydney, State of New South Wales
@TheWorldGame @lewieatlarge Get the main part of whatever front end. Fox Sports will be gone in 18 months. Poor business model in last throes. A League will end up on Optus
-
David
(@4Qpolies) reported
from
Sydney, State of New South Wales
@mavsmum @dazza_double_u @Optus Yes! Their system goes down at least once or twice a month and yet they try to get you to adopt an App that is not even working, much like Optus!
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
Xavier
(@XavierStarr) reported
I am so done with Optus, and I am just so ******* upset that internet here is so scuffed I have no choice but to use them for 4G net the only tower/ internet source available to me in this house, on-top ofy ongoing water issues where sometimes i can't get running water to shower.
-
Josh Deans
(@jrdeans5) reported
@Optus I am a diehard Chelsea fan and purchased your annual subscription and yet today I get on and can’t watch us play Southampton.. To say I’m pissed off is a big understatement… please please please help me out and get this fixed.. I’ve submitted a support ticket with no help
-
Julian Hunt
(@JulianH60588005) reported
@Optus @4orster Don’t act like this an issue with him, your sound is even dropping out
-
BW
(@theespressoguy) reported
Wow, can’t believe I was just called stupid by the girl at @optus Chermside for not remembering a password I was told was not required when setting up my account?
-
alex gerrick
(@gerrick54) reported
@Optus Thanks Kyri - I’ve tried a few things and it seems to be working now. Usually I have no issues at all. If I have an issue I will get in contact. Thanks again
-
vforvalentich
(@vforvalentich) reported
Optus wifi Here in the northern suburbs of Melbourne has been shutdown all weekend...down from 9am to 5pm
-
Optus
(@Optus) reported
@Luke_Chidgey @OptusSport Hi Shiggityshwa, sorry to hear about your Optus Sport streaming issue. Can you please DM us to confirm which device (make / model) you are trying to watch the match on? Does the issue replicate on any other devices? Kartik
-
Jigga
(@Jigga_247) reported
@Optus @OptusSport OK thanks Kartik for the update... I thought the problem was my TV; I rebooted everything many times (TV; router; etc.). I was able to cast from my phone app using Chromecast. Surprising it was actually really good in terms of quality and everything. Hope the issue if fixed soon.
-
Never vote LNP... NEVER.
(@LNPvoterfail) reported
@WilliamChild3 @sallymcmanus Business is too selfish for that. Imagine being the lone advertiser for a service in a major union owned MSM. Others would not let that impact their own business for too long. If Telstra advertises, Optus would be a fool not to as well for instance. No. That is no reason.
-
ClassyDuck
(@ClassyDuck_) reported
@Optus any ETA on when service will be back up in Oatley? It’s been down since the storm yesterday evening - nbn+phone with no ETA for a fix on your website…