Optus Outage Report in San Remo, Bass Coast, State of Victoria
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in San Remo, State of Victoria
The chart below shows the number of Optus reports we have received in the last 24 hours from users in San Remo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 21: Problems at Optus
Optus is having issues since 08:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (53%)
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Phone (25%)
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Wi-fi (9%)
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Total Blackout (9%)
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E-mail (4%)
Live Outage Map Near San Remo, Bass Coast, State of Victoria
The most recent Optus outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
Phone | |
| Melbourne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near San Remo, State of Victoria
Latest outage, problems and issue reports in San Remo and nearby locations:
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Brad Stephenson☕️
(@Shuttlecock) reported
from
Melbourne, State of Victoria
@jono_hayward Literally 6 MONTHS of the worst customer support in my life. Even now I've just been told that this router can't activate because their system is trying to sign me up for Fetch for a THIRD TIME. I'm losing my mind. Would not recommend Optus to anyone. Wait for Telstra.
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AJ Steel
(@ajsteelofficial) reported
from
Melbourne, State of Victoria
Is anyone in #Reservoir having problems with their #optus #nbn connection?
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AJ Steel - Artist
(@ajsteelofficial) reported
from
Melbourne, State of Victoria
@NBN_Australia Thanks Jo, spoke to Optus, they logged a call with #nbn and the issue has been resolved.
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Shiraj Sen
(@shiraj_sen) reported
from
Melbourne, State of Victoria
Hey @Optus been trying to get hold of tech support for almost three hours now. No internet and no help either. Terrible. #optusfail
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Aleisha
(@HeyItsLeish) reported
from
Melbourne, State of Victoria
@Optus when you plan an outage, its called let your customers know so they are aware. Working from home businesses rely on your network...
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Longy
(@TheOnlyLongy) reported
from
Melbourne, State of Victoria
@M_1tch I reckon on a larger ground such as Optus cats will fall apart again, Dee's no issue. Will be a open finals series for sure.
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Nishad Kothari
(@NishadKothari) reported
from
Melbourne, State of Victoria
How bad is @StanSportFC in comparison to @Optus sport for @ChampionsLeague telecast? #StanSportAU
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Grant Smith
(@GSmith_24) reported
from
Melbourne, State of Victoria
Gil says the #AFL GF will be held at Optus Stadium in Perth ……. If it can’t be held at the MCG. Will be confirmed mid week next week by @VicGovAu. I knew they were holding out hope for this lockdown to drive numbers right down. Would need single figures by Tues. 🤞🏼
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Alex Parella
(@custer2007) reported
from
Melbourne, State of Victoria
Still no service from optus=tower damage since Saturday night 😳😳😳
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💧💧 Llewellyn Griffiths
(@llament) reported
from
Melbourne, State of Victoria
@Optus I am an Optus customer. The caller didn't claim to be from Optus. Since I recently received a couple of text messages from Optus regarding NBN maintenance in my area it seemed unlikely that they would be followed by a threat to terminate my connection
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Iain Morrison
(@IainAtAshes) reported
from
Melbourne, State of Victoria
First class customer service from @Optus today. Spoke to an actual person almost immediately and she sorted out a problem (entirely of my own making) in no time at all. Very impressed.
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arvinalcasid
(@ArvinAlcasid) reported
from
Melbourne, State of Victoria
@Optus 5 days no NBN service and always get a reply from a bot that I will be directed to an expert but the “expert” apparently doesn’t know the answer.
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J.\MES MOORE +
(@mrjamesmoore) reported
from
Melbourne, State of Victoria
@Mattys123 @aleaguemen @ParamountPlusAU Yep! Like Optus, we’re gonna go through a season of pain whilst us paying customers beta test their product. They never learn.
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AJ Steel - Artist
(@ajsteelofficial) reported
from
Melbourne, State of Victoria
Anyone else having internet issues in Reservoir Victoria? #nbn #Optus
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Andrew Thackrah
(@AndrewThackrah) reported
from
Melbourne, State of Victoria
Hi @Optus my @NBN_Australia connection is down and your app is also down meaning I can’t report the fault. Suggestions?
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Mark Laz
(@marklaz0) reported
from
Melbourne, State of Victoria
@7Cricket @Optus Honestly wtf was that
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Drew
(@andrewtralongo) reported
from
Melbourne, State of Victoria
@FUCKYOUBAKER Was with TPG but the modem was so bad. The one they provided kept on dropping, and when I bought a non-TPG modem, it still kept on disconnecting. Currently with Optus and have no issues
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Ashker Ali Khan
(@ashker_alikhan) reported
from
Melbourne, State of Victoria
Tried to join @Optus for mobile and NBN after they offered some “amazing service” and chasing them now for the switch from my previous provider. Taking 4ever and spoke to 4 different sales reps. Still waiting and I’m already tired of their “amazing” service.Any better to offers?
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Rob Amos
(@bok_) reported
from
Melbourne, State of Victoria
@bazscott I just wrote a proxy for Kayo in Swift that let’s me watch it via any IPTV client. Actually works really damn well. Need to sort out support for widevine DRM and then I can do Optus Sport as well. Not sure what Stan supports yet.
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Moss 👊😎
(@Melburnian) reported
from
Melbourne, State of Victoria
@lcrooow Generally have decent connection with Optus at home, there's just one spot in my garage where my office is where I can't get any signal! It's like a 1Mx1M spot!
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Giles
(@dontcallmekatie) reported
@redbigot @Optus I need to do the research again. When I bought this place Telstra owned the only connection so I was forced to go with them. But it seems like a monumental NBN issue more than anything else, and changing provider won't fix that.
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dan 🌖
(@Fisherking79) reported
Close to the worst half of football I’ve seen this year. Also the shade across Optus is awful. A drawback if you were to host a GF here.
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Kate Giles
(@dontcallmekatie) reported
@Optus Check your network status page. And if you read my tweet properly (again) you would see that despite the fact that Optus has acknowledged a fault, with no fix available for two days plus, and there is STILL no mention of this fault on your page. What about other people nearby?
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Rowdy & Ted
(@RowdyAndTed) reported
Today I paid off the contract I had on my watch & have (regretfully) officially ended almost 20 years of being an @Optus customer. If the service coverage improves in my area, I’ll definitely return. Thanks to Donlee in the customer service centre for their assistance
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Kate Giles
(@dontcallmekatie) reported
@Optus Oh, it doesn't work. There's a fault. The fault I was calling to report and told there was no fault reported. No fix for two days. Minimum.
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Brian Handreck
(@redbigot) reported
@eldridgeestate @dontcallmekatie @Optus Yes, only 4G I think and capped at 25 Mbps down, 2Mbps up.
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steady eddy
(@steadye01527357) reported
@ReallyTrulyGod @Optus This world first, using the commercial production network and a smartphone form factor mobile test device, is a result of the continued effort to not only increase the speed capability of the network for all Telstra customers
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Optus
(@Optus) reported
@SumiWumi Sorry Sumi, it looks like NBN is investigating an issue in the area. We hope the service is back online soon. Do you have access to Optus 4G backup modem? Meg
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Abhi
(@Abhi_the_sav) reported
@Optus Your 4g home connection is awful . Fix that first . Cant even attend a zoom meeting without network problems
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~ sea of mediocrity ~
(@ragecherry) reported
Anybody in town with @Optus has no reception, so now Coles has sold out of @Telstra SIM cards, because their reception is fine. The difference in customer service levels is staggering.