Optus

Optus Outage Report in Sarina, Mackay, State of Queensland

No problems detected

If you are having issues, please submit a report below.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Sarina, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sarina and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Sarina, Mackay, State of Queensland 01/19/2026 00:50

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • georgetweets2u georgia 🤦🏻‍♀️ (@georgetweets2u) reported

    @Optus I've been a customer for like 15+ years. I'd go elsewhere, but I can't afford Telstra and your competitors have even worse reception than you do. Do better. And don't demand device returns during lockdown when you KNOW I HAVEN'T ORDERED A NEW DEVICE!

  • farry63 marky farr (@farry63) reported from Marong, State of Victoria

    @Optus I can’t even make a phone call now, keeps dropping out, I thought my issues with Optus poor service was over, so frustrating

  • MCIsgro Melissa (@MCIsgro) reported

    @Optus Yeah I did use the full address but I wasn’t about to post it on Twitter… hopefully the fault is fixed soon. The solution offered (wifi dongle) is not suitable for our needs as the hardware is not wifi enabled. So now my husband needs to take annual leave, which isn’t fair.

  • garrick023 dog luva (@garrick023) reported

    @Telstra Nope and will gladly tell everyone how poor your service is and how you treat your customers. Happy with Optus. Why are you now going to do what you have previously promised?

  • TheDancingSlug Victor Alert (@TheDancingSlug) reported

    @PORTABLEAIRSYD @jriewolod @Telstra Never give them or Optus direct debit. Signed up for $30 pre paid monthly, Optus immediately deducted my last $300 out of my bank account and refused to give it back Took me three weeks to get a refund from an Oz call center, the offshore people flat out refused and wasted hours

  • zaynnlvr amelia 🧣 (@zaynnlvr) reported

    the service in my area has been terrible the wifi always drops out and i have one bar of 4G, please fix it xx @Optus

  • Jana92038429 Jana Jegathesan (@Jana92038429) reported

    @Optus case manager claims to have solved the slow internet speed issue. Which is lie. A private tech was hired to solve it and internet seems to be fine now. This issue had been going on since 27th of Aug and optus couldn't do anything. Customer service was not an enjoyable one

  • AlexKSutherland Alex Sutherland (@AlexKSutherland) reported

    The worst kept secret in Australian sport has just dropped. The AFL Grand Final is to be played here in Perth at Optus Stadium on September 25. If the Cats make it I wonder if I could make a deal with baby not to arrive on time, seeing as my due date is September 26🤞

  • 1908Jane TJA (@1908Jane) reported

    @Optus what is going on with your service in brisbane. I cant access internet, the optus app or the optus website?

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @ashavedwookiee Sorry to hear that your plan was impacted. Changing from Telstra network to Optus network for mobile services did require changes. But the new plans should largely offer more options and better value, You may be able to check options with the accounts team on 1300880905. - Adam