Optus

Optus Outage Report in Sarina, Mackay, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Sarina, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sarina and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Sarina, Mackay, State of Queensland 03/01/2026 21:40

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (23%)

    Phone (23%)

  3. E-mail (11%)

    E-mail (11%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • joesworkbench joesworkbench (@joesworkbench) reported

    @Optus Customer of 23 years. Tuesday you cancelled my email account, Thursday you cancelled phone and internet accounts. I’ve made over x12 calls/chats to fix this issue. You cant even find my account. I’ve been promised a call back x3 and never got one REF 100975147 #optus

  • _little_old_me Kung Fu Kanga (@_little_old_me) reported

    @ohnoletsgocrazy @Optus I've been with Optus since 2007 & prefer not to do direct debit for this precise reason. Just upgraded with them & was forced to set up direct debit & then, voila! Month 1 & they've taken 2 payments for the same bill. Pretty angry as such a loyal customer.

  • AlishaMillsSmi1 Alisha Mills Smith (@AlishaMillsSmi1) reported

    I’ve been trying to get a refund back from @Optus for 4 months now and today I was on hold for 2 hours with 2 hang ups and all I get is a sorry for the inconvenience. Btw still waiting. Considering the emotional stress this has caused me Optus doesn’t really care. So mad

  • Joshoutofideas Joshaaye (@Joshoutofideas) reported

    @rowey_au @OzzieOCE When I worked at Optus, I had people come in every day with reception issues with Telstra. The more remote you are, the better choice telstra is. In cities though, they can be unreliable.

  • liverpoolfcsyd Liverpool Fan (@liverpoolfcsyd) reported

    Somebody from @Optus finally called me back regarding to my constant dropouts and the technical team blamed That I have too many devices connect to the network and also I have an Xbox connected that’s why I’m getting constant dropouts WTF … @NBN_Australia

  • Loki_in_Oz Loki in Oz (@Loki_in_Oz) reported

    @Kate3015 Albo, as NBN minister, got a report from NBNCo detailing delays, cost over runs, cost of upgrading the Optus network they bought for too much $. Election coming up, Albo sat on it. Lost election, then blasted NBN minister Turnbull for the shambles that NBN had become.

  • miketrian mike trajanovich (@miketrian) reported

    @optus ugh Tuesday NBN stopped working. Wednesday buy data on wireless dongle, Thursday dongle doesn't work and won't for 10 days because of tower maintenance. Seriously can't use mobile data for 10 days and Optus doesn't feel the need to let their customers know?

  • tragicgolfer tragicgolfer (@tragicgolfer) reported

    @Optus utterly useless. Have to switch to a friend's hotspot just to tweet how bad u r

  • Adam_Goldman Adam (@Adam_Goldman) reported

    @sackers1 @JamesSaretta We just moved the family away from ALDI mobiles family plan. Service had degraded significantly towards end of last year. Went to Optus’s family plan which is a bit more $$$ but 5G and more data. It gave me the idea to go for a 5G plan at home as we’re about to have cable cut

  • Lainylain2 Lainylain (@Lainylain2) reported

    @optus why is your internet service so **** all the time? not making enough money to overpay ceo's and stock investors while paying everyone else above minimum, so you cut back on your service?