Optus

Optus Outage Report in Sarina, Mackay, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Sarina, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sarina and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Sarina, Mackay, State of Queensland 01/10/2026 19:20

January 10: Problems at Optus

Optus is having issues since 10:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • iiTs_Haze Haze (@iiTs_Haze) reported

    @Optus It’s seems to be fixed now after turning my modem off and on, but if I have any other issues I’ll be in contact

  • FrankLi Sangy (@FrankLi) reported

    Anyone on Optus getting terrible packet loss to Syd Val server?

  • iamkater_21 Kate (@iamkater_21) reported

    @Optus we have had account with you for 20 months (mobile broadband and a phone contract). We still can’t log into the app or website to manage our account. It says System Unavailable or Error every time. Thought I’d try you on Twitter instead. Pls help!

  • FinkerMash Alex & Courtney 👉🏼👌🏽 (@FinkerMash) reported

    @FrankLi Oh so Optus is my problem, feels horrible to play god damn

  • JatinderManga11 JatinderMangat (@JatinderManga11) reported

    @Optus I’m frustrated after 20 days of interrupted/unavailable service. I was tilde there is another major upgrade planned for next 15 days. #optusPoorService #CustomerExperience #FrustratedOptus

  • livwhite19 Olivia White (@livwhite19) reported

    @Optus Complaint here: no nbn/Optus wifi coverage at mine for over 5 hours, have spoken to tech support who can’t guarantee anyone to look at issue for up to 24 hours, yet I have to work from home tomorrow? I pay a LOT for constantly crap coverage and poor service 1/

  • theopasuri Theo (@theopasuri) reported

    @Optus I’m having issues in Perth WA today

  • Zaccass13 Zaccass (@Zaccass13) reported

    @Optus Jesus George it was a joke there were no goals being scored Holy ****

  • HannahArtefacts Hannah Clayton Atkin (@HannahArtefacts) reported

    @Optus Please just look for the case details relating to the reference numbers I've given you. I already have an ongoing twitter DM so find that, or there is one through the app support.

  • livwhite19 Olivia White (@livwhite19) reported

    So crap that I’m currently sitting in my car having driven a few blocks from my house just to get sufficient reception to deal with the issue. Oh but apparently I can pay for a mobile dongle by going to my local Optus shop in an LGA of concern and risk exposing myself