Optus

Optus Outage Report in Sarina, Mackay, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Sarina, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sarina and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Sarina, Mackay, State of Queensland 11/29/2025 20:30

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (19%)

    Phone (19%)

  3. E-mail (9%)

    E-mail (9%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (7%)

    Total Blackout (7%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • JUSTDEVOY Just Coz (@JUSTDEVOY) reported

    @Telstra I’ve been trying to communicate with someone in the app, no luck. I’ve been on hold now for over 2 hours on the phone. Does anyone actually work at Telstra who can assist me with my issue? Otherwise @Optus you’re about to get a new customer

  • jiawhoo cheah (@jiawhoo) reported

    @Optus hello, I’m having trouble with logging in optus my account. And I can’t use the chat function without logging in. Please help.

  • tysqii ty (@tysqii) reported

    @Optus please help @firawn sim swapped me

  • krunal_barot12 Barot Krunal (@krunal_barot12) reported

    @Optus fix my issue case # 100211772. Its been 6 days. No response

  • EngramPlays Engram Happy Haunts (@EngramPlays) reported

    Hey everyone! The internet has been down in my area for 2 hours now and @Optus lists the fault as “under investigation”. Which means it’s gonna be a while. I need to cancel this morning’s darkest timeline DAO stream but will hopefully be up and running with The Sims 4 at 7pm AEDT

  • backupbear 𝗣𝗿𝗲𝘀𝘁𝗼𝗻 𝗱𝗲 𝗚𝘂𝗶𝘀𝗲 #BLM 🏳️‍🌈📝 (@backupbear) reported

    Thank you, @Optus for the fourth email and third SMS to tell me that network upgrades in my area are complete. I eagerly await the smoke signals and courier cassowary with the final notifications, just in case I forget all the other messages received in the last 2 hours.

  • borednicholas Nick (@borednicholas) reported

    @Optus Optus plans are obscenely expensive. On top of already expensive phones, they're now charging ridiculous prices for data again like the bad old days.

  • craigdsf "Have a Craig Day" (@craigdsf) reported

    @optus we were told a technician would be coming to fix our internet connection today - no one came, we didn’t even get a call or message advising as such. This is *after* we were assured last week that the issue with our connection was fixed, it’s bordering on unusable now

  • rtralphy ralph horowitz (@rtralphy) reported

    Thanks to the ppl I follow here who went from - rightly - complaining about hopeless Telstra service, to recommending Optus. (I'm a 25 year Telstra customer) I took the tip, got a new modem for the NBN hook up, & connection/service/follow up was 1st class ✅

  • EntitledGayKen EntitledGayKen (@EntitledGayKen) reported

    @Optus So I am mid sentence with a support person and you lot just cut it off? You can appreciate that I have lost my patience with being treated like a lemming. Back to Telstra. You lot are shocking.