Optus

Optus Outage Report in Sarina, Mackay, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Sarina, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sarina and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Sarina, Mackay, State of Queensland 01/20/2026 13:45

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeBlackswan joe blackswan (@JoeBlackswan) reported

    @BellTowerTimes I quite like "the craypot" moniker. I never use Optus Stadium, most people are not sure where a stadium is when the frequently changed naming rights sponsor is used.

  • drcarrot98 Rose Roberts (@drcarrot98) reported

    @magician_gin @hughriminton Unfortunately I’ve gone through the contract with a fine tooth comb and nothing in the contract covers anything related to them keeping your information secure, plenty about what the customer has to do to meet the contract but nothing about Optus’s obligations.

  • fransi1803 Melissa Loew 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@fransi1803) reported

    @PeterTOWNSV1LLE @PCKJ3627 I've been with Telstra for 30 years and have never provided the information that Optus has on customers. I'd hope that is the case for newer customers.

  • berniebern Bee (@berniebern) reported

    @MattMcKee2533 @tomcollins76 @joshgnosis Ex customer service rep for Optus. They keep license and passports numbers as a line item in their CRM which is NOT required other than for credit purposes. Put simply that info should be de-identified as there is no likelihood of re-identification occurring via those means

  • christinalcee Aaine (@christinalcee) reported

    @yay101 @domknight @Optus Exactly. The biggest issue is that you're forced to provide *all* of this stuff up front, before they even look at your application. In the current climate, that could mean you're providing more than enough info to steal your identity to 5 or 10 companies while looking. Or more.

  • fiona_feeeb Fiona Edwards (@fiona_feeeb) reported

    @Optus @w3b3d1g1 Can you help me too Optus? I cannot get hold of ANY customer service. I am STILL waiting to hear from Optus following the first email a week ago telling me my ID etc had been compromised. Can I PLEASE have the Equifax code? @ClareONeilMP #OptusDataBreach #OptusClassAction

  • paddockbasha Bon Sens (@paddockbasha) reported

    @domknight @Optus #Optus is not a medical company. It should never have been allowed to request Medicare nos as a form of ID & definitely never allowed to retain them. The medicare no & card was never intended to be a de facto identity card. #auspol

  • TweetingGolfer 💉💉💉AKIAUS (@TweetingGolfer) reported

    @hughriminton I wasn't happy with Optus, even before they told us about the #OptusHack , when they decided to charge for Optus Sports. I told them this week I want to cancel my contract because they broke the promise of free Optus Sports. They offered to provide 10% discount on my plan.

  • ShyttyP Shytty the Poonicorn (@ShyttyP) reported

    @TheCynicalHun @mamma_mia111 Completely incorrect. Also the issue at Optus was cause by a dumb **** who opened an internet port to a testnet connection system that went to the open internet bypassing their internal VPN. "Hacker" just happened to conveniently be tapping this port at the time...

  • John_Michaels1 John (@John_Michaels1) reported

    @HullKiwi @dailytelegraph The real issue is the maximum financial penalty for Optus failing to protect peoples data is far less than the cost of keeping it safe.