Optus Outage Report in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (37%)
• Phone (30%)
• E-mail (15%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (1%)

Live Outage Map Near Sydney, New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Internet	9 hours ago
Sydney	Wi-fi	1 day ago
Sydney	Internet	2 days ago
Sydney	Internet	3 days ago
Sydney	Total Blackout	4 days ago
Sydney	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Joe 50 percent vaccinated Jedha (@JDBARR1973) reported 17 seconds ago from Sydney, New South Wales

  @MasterSharky Down the Optus app and pay monthly . That’s all I do

• 
  Carl Gough (@Goughy30) reported 52 seconds ago from Sydney, New South Wales

  Hahaha @Optus advertising Optus Pause ... trying to take the load off the network whilst trying to seem caring ... get notted

• 
  Nick Carroll (@nickzeppelin) reported 2 minutes ago from Sydney, New South Wales

  @OptusSport @Optus the silence on your poor stream quality is deafening #optus #rubbish #LIVBUR

• 
  LouieLou (@LouieLouLouigi) reported 2 minutes ago from Sydney, New South Wales

  @Vaccineswork21 @ViscusGaming @Optus Coverage is crap. Vodafone

• 
  Christian two jab 💉💉 (@cbiggins) reported 5 minutes ago from Sydney, New South Wales

  Haha @optus tech asking if we can use our backup 4g because they deleted our NBN service. Nope. No Optus mobile coverage here. It's like a bad dream.

• 
  Lyn (@lyng62) reported 7 minutes ago from Sydney, New South Wales

  9 weeks. @Optus @NBN_Australia still haven’t sorted out the problem. To try as a solution they terminated out accounts - me and next door - so we’ve been down all day. Oh ....NBN can’t come until tomorrow. The incompetence is stunning

• 
  Lyn (@lyng62) reported 7 minutes ago from Sydney, New South Wales

  @NLC081 @Optus @NBN_Australia 9th of June it started Lots of Development in the street Someone must have cut something. We were down for a week NBN came out finally and got it back but ever since my next door neighbour get my phone calls on his bill Took us about 6 weeks to even get someone to believe us

• 
  Sally Fletcher (@sj_sally) reported 8 minutes ago from Sydney, New South Wales

  @Optus really disappointed with your customer service as free a fault here that you haven’t fixed we were promised a dongle would arrive by priority today - did not arrive - 5 people working here including one doing year 11 exams #terribleserviceoptus

• 
  Mark Bilton (@MarkBilton) reported 10 minutes ago from Sydney, New South Wales

  @Optus @nbn down in Turramurra. 4G working. Been out for over 1 hour. No message from @optus to customers. Work from here with international clients and rely on consistent internet access. Almost like a third world country. We have to do better. Imagine the productivity losses!

• 
  Christian two jab 💉💉 (@cbiggins) reported 12 minutes ago from Sydney, New South Wales

  Apparently @Optus has "deleted" (their words) my NBN connection. I have to wait 48hrs for their stuff up. Considering I've started moving my 5 phone services to @Telstra I think my NBN will be next. Been with Optus for sooo many years but lately wow it's been bad.

• 
  Heath Bradby (@Heathfidelity) reported 22 minutes ago from Sydney, New South Wales

  I can’t use my Optus sport app on my iPad cause my Telstra broadband is not working. Oh the irony!

• 
  Christian two jab 💉💉 (@cbiggins) reported 25 minutes ago from Sydney, New South Wales

  We're into 1hr and 40mins with 3 different reps into this chat and nobody can tell me why my service was deleted or how long reinstating will take. Thanks @Optus

• 
  Josh Bone (@joshbone) reported 32 minutes ago from Sydney, New South Wales

  @Optus terrible 4g over the past weeks in marrickville, any solution?

• 
  Amanda Hogan (@hogesonline) reported 32 minutes ago from Sydney, New South Wales

  From @Optus : NBN will be down all day Thursday. You'll be cool hotspotting from your phone right? #remotelearning

• 
  Natalie Mansour (@MansourNatalie) reported 37 minutes ago from Sydney, New South Wales

  @Optus - are there any issues with service in Liverpool LGA - my calls keep dropping out and keep getting call failures.

• 
  VLW (@v1nnyl0ve) reported 37 minutes ago from Sydney, New South Wales

  Is Optus down again???

• 
  Nick Carroll (@nickzeppelin) reported 40 minutes ago from Sydney, New South Wales

  @Optus @afrikanke On the contrary, I’ve just reported a similar issue to @OptusSport for the #LIVBUR match. Picture quality is dreadful, was the same last week too

• 
  Thought Patrol (@Thought_Patrol) reported 43 minutes ago from Sydney, New South Wales

  @Optus @nbn down in Turramurra. 4G working. Been out for over 1 hour. No message from @optus to customers. Work from here with international clients and rely on consistent internet access. Almost like a third world country. We have to do better. Imagine the productivity losses!

• 
  Collezione Santina (@CSHauteCouture) reported 46 minutes ago from Sydney, New South Wales

  @headcasehair @Telstra Join the club. We have switched to Optus. We had no service for 16 weeks.

• 
  Liz Grey ✨ (@lizgreyt) reported 51 minutes ago from Sydney, New South Wales

  Thought I was fine and then just broke down on the phone to Optus when the service person asked how long I’d been in lockdown. 🙃 #sydneylockdown

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  matty 🏳️‍🌈🇦🇺 (@mattRan) reported 7 minutes ago

  What do I mean? Telstra and Optus, overwhelmingly, have no record or status system that gives them status on *most* of their copper networks. They know that it’s broken, susceptible to water logging and damage, but they don’t have any way of knowing exactly where these areas are.

• 
  TrudyH (@Todayin2020) reported 10 minutes ago

  @Telstra you're f'n kidding me! 10 days since a number port request submitted. Y'day customer service tells me to get the details off Optus. I call telstra today with the details & the person tells me it's not their issue. Goes off to talk to someone & call gets cut off! Fuming!

• 
  Charbel (@charbelissa_) reported 10 minutes ago

  @Optus Cool story Harrison. I’m glad 30 years of loyalty is irrelevant. And you’d rather we cut ties with Optus rather than fix a simple problem.

• 
  Andrew Smith (@DeSchmidtty) reported 10 minutes ago

  @Optus Hi there Optus. Hav been trying to cancel a service now for more than two months. An IT error (at your end) is preventing this. Still being billed! Currently making contact for the 13th time to try to fix this. Any chance of a resolution?

• 
  Richard Edwards (@richardmelb05) reported 17 minutes ago

  Oh great I’m getting Optus service restrictions messages and emails for a $475 debt that I can’t pay to avoid restrictions. I don’t have that amount of money. I can’t get anymore bill extensions.

• 
  Obster (@AdamOb1) reported 20 minutes ago

  @Optus I have tried to cancel a plan with you twice now once in store and was refused, once on optus chat via myaccount 4 days ago was told I would receive an Email within 24 hours confirming cancellation and still nothing, what do I actually have to do to get my plan cancelled!?

• 
  Harry Anderson (@hrryndrsn) reported 20 minutes ago

  @Optus I tried to cancel through the soul crushingly bad @optus "customer support" "instant" Chat, the agent there sent me an info form that that wouldnt open. The agent had no idea how to fix it lmao #OptusSport

• 
  Optus (@Optus) reported 23 minutes ago

  @nicrankin If you could please send your order number over to our 24/7 support on the Optus App, we will run some checks and follow up to advise in the best possible way -Quade

• 
  Harry Anderson (@hrryndrsn) reported 27 minutes ago

  @Optus Thanks for the reply @optus lol. Honestly just feel bad for the employees LMAO. Its all going in a TIO complaint i guess sigh.

• 
  Harry Anderson (@hrryndrsn) reported 29 minutes ago

  @Optus Finally after 20min the "business specialist" picked up a landline phone from 1991 and dialed the Philippines assuring me "these guys are the only ones who can cancel your service". Wow @Optus it's shockingly bad, you've lost a customer for life.