Optus outages and service status in Sydney, New South Wales
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Full Outage Map
- Optus generated 1 outage signal in the last 24 hours around Sydney, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and TV.
- The most recent signal from this area was received May 12, 5:09 PM GMT+10.
- Internet (50%)
- Phone (38%)
- TV (13%)
The latest reports from users having issues in Sydney come from postal codes 2000 , 2037 , 2140 , 2142 , 2047 and 2040 .
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Sydney, New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Phone | 12 hours ago |
|
Sydney
|
Internet | 2 days ago |
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Sydney
|
Internet | 8 days ago |
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Sydney
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Phone | 8 days ago |
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Sydney
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Internet | 16 days ago |
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Sydney
|
Phone | 24 days ago |
Community Discussion
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Optus Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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Graeme T (he/him)💉x 4😷 - 🌳🌲🌴🌵 (@GT_AUS) reported from Sydney, New South Wales@wyvernsrose @sassycarrie From my years with them, dropped a few years ago, I have zero confidence Optus has any idea at all the extent of the hack. Utterly incompetent at customer service, technical support, the lot.👎😡🤬
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Justin Brash 🏳️🌈🏴🇦🇺🍸📷🐱 (@just_brash) reported from Sydney, New South WalesOptus CEO has said “this [#optushack] is due to bad actors”. You mean like Tom Cruise?
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Tiffany (@msstraighty180) reported from Sydney, New South Wales@HansOrph @Optus Had bad customer experience with them in 2009 thus they've been blacklisted by me since then
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Justin Brash 🏳️🌈🏴🇦🇺🍸📷🐱 (@just_brash) reported from Sydney, New South Wales@hammocklyfe @Optus I’m a current customer. But might not be by the end of the day.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South WalesEveryone is missing a critical item. Why do telcos need all that info when I can fire up an sms service without it. However. Optus is directly responsible for the data spill, regardless of if it was a hack or a breach. it’s their responsibility to manage security of that data.
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Graeme T (he/him)💉x 4😷 - 🌳🌲🌴🌵 (@GT_AUS) reported from Sydney, New South Wales@CaraMia200 @strangerous10 Has any @Optus customer on here received any direct communication from them yet?
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Ben Harris-Roxas (@ben_hr) reported from Sydney, New South Wales@engagedpractx @Optus This is gobsmacking. Unbelievable that the Commonwealth would do this without consulting the actual person affected. Well, actually it's quite believable, but it sucks.
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janet albrechtsen (@jkalbrechtsen) reported from Sydney, New South WalesDamn. Microwave has broken. I blame Optus hack.
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John Raptis (@raptisj68) reported from Sydney, New South Wales@trevorlong You're lucky Trevor, I've been a customer since the analogue days and still haven't received an email from @Optus notifying me of the breach.
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Ray Fares (@FPV112) reported from Sydney, New South Wales@Optus Hi Optus I have sent you a DM about my NBN not working. Could someone please look at this tomorrow and advise Thanks
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Iaen Cordell (@IaenCordell) reported from Sydney, New South Wales@send2mc @trevorlong Yes, I also am having Optus email issues. No point ringing up as the lines are already blocked up with people worried about the data breach, remember don’t shoot the messenger even if they are in a OS call centre.
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Dr Queen Victoria 💧🐀 (@vicrollison) reported from Sydney, New South Wales@_annamurdoch @jessica_wilson Technically the plans are two parts - people agree to pay off a phone interest free over 12/24/36 months - which is separate to the phone plan part, that you can change up/down as you like, and Optus can also change with 30 days notice. Repayments don't change, just plan
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LOVE (@vinnnylove) reported from Sydney, New South Walesidk if i got a **** contract with optus or something bc the way my wifi has been playing up is pissing me off 🫠
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Peter Alderman (@alderman1973) reported from Sydney, New South WalesOffshore @Optus call centre's are the death of me at the moment. One hour and still no level of comprehension to resolve my problem with mobile charges. Horrific customer service.
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Lee Bailey (@leebailey11) reported from Sydney, New South Wales@Optus my NBN has been showing a reduced service for almost 24 hours and is still listed as ‘under investigation’. Any chance someone will get the investigation done soon. With downloads of 3.14mbps and uploads at 0.44mbps I can’t do anything currently
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Untypical Business @adhdbusiness@mstdn.jp (@adhdbusiness) reported from Sydney, New South WalesWell done @optus. My current plan is $63 a month and gets me 160gb and unlimited international roaming plus 2gb data. The new plans are $59 for 100gb PLUS $5 a month for roaming with no data. I’ll either stay on my old plan or jump ship elsewhere because the value is bad.
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Boatyboy (@Boatyboy1) reported from Sydney, New South Wales@sativa_bell If you are with Optus, Amaysim uses that network and much cheaper. At present 5g still rolling out so unless you need super fast, would not worry about it.
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Boatyboy (@Boatyboy1) reported from Sydney, New South Wales@DoctorKarl On Foreshore and Botany Rd areas of Botany, my phone just doesn't want to connect to anyone. Can see many KM across the bay, but nothing works. Optus network.
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KP (@TabLordKP) reported from Sydney, New South WalesIs anyone else having issues with the Optus Sport stream this morning
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Boatyboy (@Boatyboy1) reported from Sydney, New South Wales@Eva_Lishus @Cindy1Miss @Optus Have a look at Amaysim. Uses Optus network, but much cheaper. Although it is 13x 28 day bills per year.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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evil gay spirit (@sebmygoat) reported@roomiwagon305 normally you guy a guy slow and a guy fast if not two guy going fast why do they have two guy going SLOW ?? they think they’re the perth scorchers are optus or something bruh THIS IS PAKISTAN
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Paolo M (@PaoloMalicse) reported@Optus @optus_help 3rd day no NBN internet, so why do I pay $100 a month for no service? Superloop and Starlink looking very appealing right now. Maybe time for me to switch?
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Twitch Cold_War_Goat (@ColdWarGoat) reported@FOXFOOTY They never play anywhere that isn’t marvel lol… Optus once, Adelaide once and MCG once lmao
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Tim (@Trendy_Tim) reported@accent_trace @ktdenise I think I had a minor mental glitch I did the calc using 24 months out of habbit, so yeah it’s more like only 500 a year cheaper, still hard to find an actual benefit to Optus/Telstra’s over priced plans. 10 years ago, you’d get an iPhone and service for $40 a month.
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Paolo M (@PaoloMalicse) reported@Optus @optus_help 3rd day no NBN internet, so why do I pay $100 a month for no service? Superloop and Starlink looking very appealing right now. Maybe time for me to switch?
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Drooling Drummer (@5BNylonTip) reportedIt would now take full two days to send a message to Voyager 1 and receive a reply. Still better than Optus’ mobile network.
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Mike (@stocksworldbull) reported@TeamYouTube I have spent an hour on the link you provided but it is not helping. My third-party provider (Optus) shows active until May 2026, but my YouTube app is stuck showing an expired date from October 2025. All i want is Help to refresh my youtube account's sync with Optus.
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AussiEx.au (@aussiExau) reportedPhone bills are about to bite harder - Optus, Telstra and Vodafone have told customers mobile prices will rise soon, squeezing household budgets across Australia. First, the hikes are being driven by higher network and operating costs, inflation and ongoing 5G investment, and will hit both postpaid accounts and some prepaid users. Second, timing and scale differ by provider - some increases take effect within weeks and could outpace general inflation, so expect clear monthly impacts. Third, consumer protections are limited - check your contract, know your exit rights and review small-business plans. Act now: compare plans, contact your provider for options and escalate to the Telecommunications Industry Ombudsman or ACCC if you need help. #Telecoms #CostOfLiving #Australia
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Lizzie Bennett (@SylviaP44364) reported.@Optus I was told my phone I ordered with you would be delivered Wednesday, waited all day, no advice. Still waiting, no help from StarTrack or Optus ….bah!
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Nico⁸¹ (@simplecrackers3) reported@SulloReport Moving it from Brisbane would kill it. There’s **** all around Optus stadium, Adelaide is boring, Sydney won’t turn up. The only option is Brisbane and Suncorp. Never been but can only imagine the buzz Caxton street has over the weekend.