Optus outages and service status in Sydney, New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Sydney, including 0 direct reports.
- The most common problems reported in this area mention Phone, Internet, and Total Blackout.
- Phone (43%)
- Internet (29%)
- Total Blackout (29%)
The latest reports from users having issues in Sydney come from postal codes 2043 , 2134 , 2220 , 2037 , 2140 , 2142 and 2047 .
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Optus
Optus is having issues since 04:40 PM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sydney, New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Total Blackout | 9 days ago |
|
Sydney
|
Total Blackout | 12 days ago |
|
Sydney
|
Phone | 12 days ago |
|
Sydney
|
Phone | 18 days ago |
|
Sydney
|
Internet | 19 days ago |
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Sydney
|
Internet | 26 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
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Simone Amelia Jordan (@SimoneAJordan) reported from Sydney, New South Wales@bkjabour Yes! My Optus mobile plan has been bugging the f*ck out the past week. Dropped calls, not ending the call when I hit the red button, coverage issues.
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Sterg13 (@Sterg_G13) reported from Sydney, New South WalesDoes Optus Sport streaming look crap for EPL?
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aussiepomm (@aussiepomm) reported from Sydney, New South WalesHey @Optus - NBN modem issue, flashing red light and clicking, used ‘Message Us’ in app and for booted told to call 133937, but recorded message there saying to use app! What am I supposed to do to get tech support?? No internet, no home phone!!
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Lucia (@lfsleigh) reported from Sydney, New South WalesIn the last week or so, I’ve been getting 4-5 spam calls per day. Previously they happened once a month or so. Wonder if it’s got to do with me being an Optus customer and their massive data breach… which I’m still waiting to hear if I’m a part of
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Ben Harris-Roxas (@ben_hr) reported from Sydney, New South Wales@engagedpractx @Optus This is gobsmacking. Unbelievable that the Commonwealth would do this without consulting the actual person affected. Well, actually it's quite believable, but it sucks.
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😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽💉³ (@p_terg) reported from Sydney, New South Wales@chozari @BriarBush We left Telstra@our 1st KP address & had to come back at this address bc Optus doesn’t service our street.. services all the other streets around it but not this one … their service doesn’t suck anymore but it took 2-3mo to get the service up to speed! And lots of whinges here!
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Alex Dennis🏳️🌈🇦🇺 (@miracleboi) reported from Sydney, New South Wales@Optus Yes I get that but it does state on your FAQ's regarding the situation to call and that's the issue - you can't which is absolutely poor performance. Can you confirm when contact will occur as in how many days or weeks till I potentially find out being a former customer?
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Jarrod McCloughan (@jazza1983) reported from Sydney, New South WalesHi @Optus I am a former customer of yours. You may have an old email on file for me so you may have not reached me by email if one was sent. Will I be notified by mail if the email bounced back? Thanks
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Haisam Morhi (@HaisamMorhi11) reported from Sydney, New South WalesYou are an absolute joke @Optus Went into a store about an issue and they couldn't fix the problem and twice today I contacted the customer care centre, both times got put on hold and you hung up on me. I'l be contacting the ombudsman and moving my services to @Telstra
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Alex Dennis🏳️🌈🇦🇺 (@miracleboi) reported from Sydney, New South Wales@Optus I have tried to call your call centre re the hack to see if my info being a former customer and my mum's account still being an active customer was compromised but your call centre is closed. This shouldn't be the case and a dedicated team/number should be available 24/7
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Iaen Cordell (@IaenCordell) reported from Sydney, New South WalesAt last I got an answer for my 3G issues, they have switched off 3G 2100MHZ 3G in Artarmon! Now if they just informed the clowns in customer circus, then again Optus have a more current example of not advising customers! <grin>
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Brad Curtis🇦🇺🇩🇪🏴🇦🇺🇦🇺 (@BradJCurtis2) reported from Sydney, New South WalesWhy ******** is Optus Sport not allowing me to watch anything saying: need to be Optus Sport Premium Subscriber? Only just started now. So the $25 per month isn't the premium
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Boatyboy (@Boatyboy1) reported from Sydney, New South Wales@DoctorKarl On Foreshore and Botany Rd areas of Botany, my phone just doesn't want to connect to anyone. Can see many KM across the bay, but nothing works. Optus network.
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Mr.Ultraman Taro (@ultraman_tae) reported from Sydney, New South Wales@Optus You sent me an invoice with $0.00 and you blocked my internet. Because I owe $0.00 balance. So I paid $1, but now my internet is still not working for 7 days in a row. It's been 7 days since I contacted the staff every day, but I still can't use the internet.
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Justin Brash 🏳️🌈🏴🇦🇺🍸📷🐱 (@just_brash) reported from Sydney, New South WalesCurrent & former Optus customers have had their data stolen. It begs the question, why does Optus keep former customer’s data? #optusfail
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Toby (@OzToby) reported from Sydney, New South Wales@Optus the living network. What a load of ****. More like the network on life support. It is not normal to receive bullshit texts saying great news we're improving the network when you send those texts every 2 weeks.
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Margaret Williams (@MimiBlueMtns) reported from Sydney, New South WalesWho else has problems receiving netcodes via SMS due to little or no mobile coverage in your area? Frustrating. #Optus #BlueMountains
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Adrian Franco (@adro_franco) reported from Sydney, New South Wales@Renzy188 Well when Optus got La Liga i wasn’t going to wake up early in the morning just to watch the game so I just watch the highlights problem solved
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Patricia (@callejap) reported from Sydney, New South Wales@RavenZech2 @Optus A friend of one who joined Optus 6 months ago has just told me that he’s received no emails from them. Nothing at all. Pretty bad form @Optus
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Tiffany (@msstraighty180) reported from Sydney, New South Wales@HansOrph @Optus Had bad customer experience with them in 2009 thus they've been blacklisted by me since then
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Jayden (@Ballzzzz16) reported@Telstra @Optus So you’re no help either, will be cancelling all Telstra plans and moving to Optus in the morning
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rob2511 (@KymRob25112) reportedI need to find a new bank in Qld. Any recommendations. I also need Skylab...internet access is so bad...much as I hate. I also need new phone...Telstra are worse than Optus... Any recommendations for CQld.
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0xMetaLabs (@0xMetaLabs) reportedIn 2022, Optus (Australia's 2nd biggest telco) exposed 9.8 million customer records. Root cause: an old API endpoint from a legacy system, left unauthenticated, facing the public internet. No one knew it was still running.
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Dave (@Dave87990998) reported@freodockers fk all kicks dont hit target all goals dont go in fkng u can't play well in optus and ur expecting to play finals in MCG go **** urself and fk all stupid game in 2nd quater
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Hugo (@Chilka_) reportedI wanted to apply but I'm sorry the UX is ridiculously bad. @Optus just give an email i can reach and send all the info and my cv bc I'aint gonna talk to this damn bot and wait 5 seconds each time i put an info. It took me 1 min just to fill my basic account info.
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coby hewitt (@cobyhewitt1) reported@elare2002 I’m tipping if this was a white man the statue at Optus stadium would be pulled down , it’s not his first rodeo he’s always been free with his hands around females
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Nick (@_nicks_tweets) reported@Optus I’m not having issues activating my eSIM. I already have a eSIM with you. I want to buy a secondary number sim and cannot enter my OTP once it is sent via email. It also seems like there is a issue on your end with getting OTPs via email as it has taken over 10 minutes to arrive
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Tony K (@TKags) reported@pelli_69 @Optus @Telstra I was with them for years, then went straight to Aussie Broadband! One of the many benefits is that it has Aussie call centres & tech support.
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Jayden (@Ballzzzz16) reported@Telstra no internet or 5g in my area since very early Saturday morning, called up support and your support doesn’t even know there is a problem and can’t give general timeframe for a fix, beyond a joke @Optus might be getting some new customers very soon
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DDTBRAD (@Lakshit96792492) reported@aliktareen he bats 3 at optus so shouldnt have ben much of a problem