Optus outages and service status in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sydney, New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

City	Problem Type	Report Time
Sydney	Phone	11 days ago
Sydney	Internet	19 days ago
Sydney	Phone	27 days ago
Sydney	Phone	1 month ago
Sydney	Internet	1 month ago
Sydney	Internet	2 months ago

Community Discussion

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Optus Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  aussiepomm (@aussiepomm) reported 3 minutes ago from Sydney, New South Wales

  Hey @Optus - NBN modem issue, flashing red light and clicking, used ‘Message Us’ in app and for booted told to call 133937, but recorded message there saying to use app! What am I supposed to do to get tech support?? No internet, no home phone!!

• 
  Rebecca gillmore (@Rebeccagillmor4) reported 6 minutes ago from Sydney, New South Wales

  Not sure whats happening or the phone Tower work in my area but I have been having some problems my 5g has been out for hour or less for 4 nights now... #optus

• 
  Graeme T (he/him)💉x 4😷 - 🌳🌲🌴🌵 (@GT_AUS) reported 13 minutes ago from Sydney, New South Wales

  @aparachick @anna_prole @JustJul77588855 Can't speak for Aussie but TPG own network. Anybody know, do the piggyback players simply use Optus infrastructure but maintain client data on their own system/s.🤔🤔

• 
  Pat Norman (@pat_norman) reported 14 minutes ago from Sydney, New South Wales

  My partner got the email from Optus and my jaw hit the floor reading it. “Don’t worry the network is fine…but your drivers licence, date of birth, name, email, and phone number have all been compromised”. I can’t think of a *worse* possible breach.

• 
  Justin Brash 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🍸📷🐱 (@just_brash) reported 16 minutes ago from Sydney, New South Wales

  Independent financial institutions have contacted me with their concerns about my data warning me if I’m an Optus customer I should take actions now. Yet Optus has made no contact whatsoever. Not good enough @Optus, I’m not making any payments until I hear from you. #Optushack

• 
  Scott Carr (@scottcarr1984) reported 16 minutes ago from Sydney, New South Wales

  @Optus my internet service has been out for 3 hours can you let me know what's going on, I'm in east of Sydney.

• 
  Adrian Franco (@adro_franco) reported 16 minutes ago from Sydney, New South Wales

  @Renzy188 Well when Optus got La Liga i wasn’t going to wake up early in the morning just to watch the game so I just watch the highlights problem solved

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 17 minutes ago from Sydney, New South Wales

  Hey @guardian : has anyone asked @optus if previous customer data has been deleted? I was once a customer maybe 8 years ago so no idea if they had my data.

• 
  𝑬𝒎𝒎𝒂 𝑴𝒊𝒏𝒊𝒎𝒃𝒊 (@emzsuri) reported 18 minutes ago from Sydney, New South Wales

  Arrived in BNE and switched my sim to Optus and was welcomed with a message regarding cyberattack on Optus resulting in customer information being stolen. 😳 wow, no firewalls or any contingencies? Shutting down all my Aus Bank accounts 😑

• 
  Tiffany (@msstraighty180) reported 18 minutes ago from Sydney, New South Wales

  @HansOrph @Optus Had bad customer experience with them in 2009 thus they've been blacklisted by me since then

• 
  MARTY 🏳️‍🌈 (@martyps) reported 21 minutes ago from Sydney, New South Wales

  @Mike8899889 @harryrd97 Optus is still **** though, even without the cyber attack.

• 
  Patricia (@callejap) reported 34 minutes ago from Sydney, New South Wales

  @RavenZech2 @Optus A friend of one who joined Optus 6 months ago has just told me that he’s received no emails from them. Nothing at all. Pretty bad form @Optus

• 
  Haisam Morhi (@HaisamMorhi11) reported 38 minutes ago from Sydney, New South Wales

  You are an absolute joke @Optus Went into a store about an issue and they couldn't fix the problem and twice today I contacted the customer care centre, both times got put on hold and you hung up on me. I'l be contacting the ombudsman and moving my services to @Telstra

• 
  Ben Harris-Roxas (@ben_hr) reported 40 minutes ago from Sydney, New South Wales

  @engagedpractx @Optus This is gobsmacking. Unbelievable that the Commonwealth would do this without consulting the actual person affected. Well, actually it's quite believable, but it sucks.

• 
  Hugo (@hugobrown) reported 42 minutes ago from Sydney, New South Wales

  @Optus is the network down in 2022 (Oatley Mortdale ) I've been on H+ all morning can barely tweet let alone use apps, its not even enough optus open app to check network status. Why are we getting these connection issues .

• 
  Vijay Arumugam (@vijayarumugam) reported 47 minutes ago from Sydney, New South Wales

  @hganjoo153 2018-19 in Australia was on flat wickets, except a bit of life at Optus. Adelaide Oval was a day Test. MCG was very flat and slow. How was it challenging?

• 
  Vijay Arumugam (@vijayarumugam) reported 53 minutes ago from Sydney, New South Wales

  @evilscootus @BigKev67 I'm aware of the poor cricket attendances in Perth from the early 1990s. When Tendulkar reached his 100 at the WACA in 1991-92, there was a tiny crowd. Optus isn't easy to access through public transport? That's a shame, for such a wonderful facility.

• 
  Graeme T (he/him)💉x 4😷 - 🌳🌲 🍃🌏 (@GT_AUS) reported 54 minutes ago from Sydney, New South Wales

  @janine_hendry @MargaretHollin1 @Optus Ah yes, seems things haven't changed since I dropped them a few years ago. Still fascinates me they are a going concern. Mgmt here and parent, SINGTEL couldn't give a rat's arse about customer service. 👎😡🤬

• 
  Mr.Ultraman Taro (@ultraman_tae) reported 56 minutes ago from Sydney, New South Wales

  I've been using it for 4 months, but I've been suspended 2 times for unknown reasons and no paid balance. The staff couldn't help me. So I lost more than 1 week of usage. @Optus

• 
  Alex Dennis🏳️‍🌈🇦🇺 (@miracleboi) reported 58 minutes ago from Sydney, New South Wales

  @Optus Yes I get that but it does state on your FAQ's regarding the situation to call and that's the issue - you can't which is absolutely poor performance. Can you confirm when contact will occur as in how many days or weeks till I potentially find out being a former customer?

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eagles. Stats and random. (@EaglestatsNW) reported 3 minutes ago

  It's not possible for that to happen. I think not quite as bad as at Optus, both require a full clearing of the decks across the whole club. This isn't a rebuild in culture which is clearly what's required. It's just collecting players & not making them gel

• 
  Emma’s Last Stand (@EmmasLastStand) reported 4 minutes ago

  Millions of Australians may have had data accessed by “hackers” after Origin Energy confirmed it is investigating a cybersecurity incident. It could be one of the biggest “cyberattacks” Australia has faced following similar strikes on Optus, Medibank and Qantas. Most of the cyber “hacks” on Australian companies have actually been leaks due to incompetent, lazy IT staff—Origin received and email from the “hacker” but because said hacker didn’t reply to questions from Origin, the company pretended it didn’t happen until the hacker contacted the median. As I said, incompetent lazy IT staff.

• 
  Hugh_96 (@Hugh_96) reported 9 minutes ago

  @susanmandrews RA seems to be taking quite a unique approach to the women’s rugby program. We have all been through it. Unless it is a significant issue which requires an apology eg Optus/Telstra outages, just put out a holding statement & some spin. RA is lucky not much media interest in rugby

• 
  I Love Grapefruit (@AnJam1980) reported 12 minutes ago

  @RoadknightThe Mine didn't work on Telstra. The optus phone did. FAIL

• 
  Optus (@Optus) reported 14 minutes ago

  @iisancs Hi Isan, we're sorry to hear you're experiencing issues with your internet connection in spite of paying your monthly Optus bill. Please send us a DM with your full service address and your internet type, so we can take a look and investigate further. -Enku

• 
  Fred the Mist🌫 (@FredSpider) reported 17 minutes ago

  @jfwfreo @D_LittleproudMP Exactly. I live remotely, and the local tower broke down. It took 3 weeks for Optus to arrive. Meanwhile I used the local pay phone most days to conduct business and to phone concerned friends and relatives. Littleproud has no idea how the remote live. He’s just another National

• 
  Khalil Kayal (@khalilkayalKK) reported 21 minutes ago

  @ozman024 Even during Ange's 2 seasons of Spurs I used a friend's Optus login.

• 
  TrueAussieMum (@aussiemum30) reported 23 minutes ago

  @Optus The reason I ask is my account is now overdue by 8 days, I'm able to pay the bill in 2 days in full however when asking for help or letting optus know of concerns with overdue accounts and financial difficulties the automatic payment system set up on this account restricts the help i can ask for online

• 
  Jason Anders (@Jet_Anders) reported 27 minutes ago

  @Optus @Optus @OptusNewsRoom when I try to dial out it tells me there is insufficient credit to make a call, when I text the balance check number it shows unlimited calls until the end of the day 31/07/2026 and the current time is midday AEST. Would this be a network issue?

• 
  Charlotte Lavelle (@traderlavelle) reported 27 minutes ago

  Is it just me, or has Optus 5 been seriously dumbed down? I feel 4.8 was way better.