Optus outages and service status in Sydney, New South Wales
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Sydney, including 0 direct reports.
- The most common problems reported in this area mention Internet, Phone, and Wi-fi.
- The most recent signal from this area was received Apr 27, 7:40 AM GMT+10.
- Internet (41%)
- Phone (24%)
- Wi-fi (18%)
- Total Blackout (12%)
- TV (6%)
The latest reports from users having issues in Sydney come from postal codes 2000 , 2040 , 2225 , 2204 , 2161 , 2127 , 2207 and 2176 .
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Sydney, New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Sydney, New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 3 days ago |
|
Sydney
|
Phone | 12 days ago |
|
Sydney
|
TV | 14 days ago |
|
Sydney
|
Internet | 16 days ago |
|
Sydney
|
Total Blackout | 18 days ago |
|
Sydney
|
Phone | 19 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Sydney, New South Wales
Latest outage, problems and issue reports in Sydney and nearby locations:
-
Daniel Chanisheff AZx2 Pfizerx1 (@DC_GSHealth) reported from Sydney, New South WalesHad to restore my phone. My goodness it’s annoying. Esim needs visit to @Optus store to activate. My phone is the after hours number for patients and pathology. I also didn’t realise #googleauthenticator can’t transfer over. That’s my bad I guess.
-
Mr.Ultraman Taro (@ultraman_tae) reported from Sydney, New South WalesI've been using it for 4 months, but I've been suspended 2 times for unknown reasons and no paid balance. The staff couldn't help me. So I lost more than 1 week of usage. @Optus
-
Brad Curtis🇦🇺🇩🇪🏴🇦🇺🇦🇺 (@BradJCurtis2) reported from Sydney, New South WalesWhy ******** is Optus Sport not allowing me to watch anything saying: need to be Optus Sport Premium Subscriber? Only just started now. So the $25 per month isn't the premium
-
Paul Kneipp (@paulkneipp) reported from Sydney, New South Wales@slsandpet With Optus for 10 years. When I moved, I asked them to connect me at the new place. No, they said, we have no service there. Telstra came, the tech pointed and said “that’s an Optus box there”. I was assured that emails would continue for 3 months. Account deleted in 24 hours.
-
Nigel Highley (@NigelHighley) reported from Sydney, New South Wales@AlboMP Hows the reversal of the anti syphoning of the EPL coming along? Shouldn't have to be an optus mobile customer to gain access
-
Scott D (@scott86d) reported from Sydney, New South WalesI know what's happened with this Optus breach is frustrating for people. However please don't take it out on us working in Service NSW centres. We have instructions at the moment of what we can and cant do in regards to updating your licence.
-
Graeme T (he/him)💉x 4😷 - 🌳🌲🌴🌵 (@GT_AUS) reported from Sydney, New South Wales@CaraMia200 @strangerous10 Has any @Optus customer on here received any direct communication from them yet?
-
Sterg13 (@Sterg_G13) reported from Sydney, New South WalesDoes Optus Sport streaming look crap for EPL?
-
D R A G A N (@DraganLazik) reported from Sydney, New South Wales@MadsMelbourne @Optus **** yeah you're right when you activate the sim, so stupid they don't need it either
-
Richard Ramnac (@richramo) reported from Sydney, New South WalesMy conspiracy theory is that Optus paid the ransom, hence why the hacker deleted the data, the threat revoked, with the hacker's change of heart happening very quickly after the first 10,000 customer details were released. #optusfail
-
Donna Longhurst (@50to39) reported from Sydney, New South Wales@SEggminder @Optus Probably the small cogs in the chain on the phone not getting all the info from the bosses. Doesn't help situation.
-
Chris Jack (@chrisjackis) reported from Sydney, New South WalesIf laughable that @PeterDutton_MP suggests the #OptusDataBreach is a problem for the government. It’s an Optus issue about a breach in Optus customer data. Let Optus sort things out and investigate first. #auspol
-
Ian (@IanFriedrich) reported from Sydney, New South WalesSummarizes the real conservation. Me: I want to cancel my plan. Optus: Why. Me: My data has been leaked. Optus: I can give u some discount. Me: No thanks. Optus: I checked your account, apparently your data has not been leaked. Me: Explain why I received the alert emails from u.
-
Diana DJ (@DianaDJ7) reported from Sydney, New South Wales@bobbylosbravos @bcurrall80 I get 50GB for $45/month on Telstra thru a pre-paid plan I bought from JB Hi-Fi. They were the only Telstra reseller I could find and I refuse to go to Optus or Vodafone due to terrible experiences in the past.
-
Trevor Long (@trevorlong) reported from Sydney, New South WalesIf you thought Optus had moved to a Customer focused approach with this whole data hack - think again. I’ve got details of what I think is the most disgraceful lack of attention to the VERY worst affected customer. Just need time to calm down and write it all down
-
Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South Wales@craigthomler @stilgherrian If I understand it right it’s an Optus CUSTOMER human error or an Optus EMPLOYEE human error. Either way, it’s an Optus company problem and responsibility.
-
Margaret Williams (@MimiBlueMtns) reported from Sydney, New South WalesWho else has problems receiving netcodes via SMS due to little or no mobile coverage in your area? Frustrating. #Optus #BlueMountains
-
Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported from Sydney, New South WalesEveryone is missing a critical item. Why do telcos need all that info when I can fire up an sms service without it. However. Optus is directly responsible for the data spill, regardless of if it was a hack or a breach. it’s their responsibility to manage security of that data.
-
Lucia (@lfsleigh) reported from Sydney, New South WalesIn the last week or so, I’ve been getting 4-5 spam calls per day. Previously they happened once a month or so. Wonder if it’s got to do with me being an Optus customer and their massive data breach… which I’m still waiting to hear if I’m a part of
-
JPMasters (He/Him/They/Them) (@JPMasters) reported from Sydney, New South Wales@lesstenny @RNBreakfast I wasn’t listening this morning, but my thoughts are, rain - our infrastructure never considered there would be rain, mobile coverage infrastructure not keeping up with demand (I am 13km from Sydney GPO on a high point - hopeless with both Telstra and Optus), and NBN no doubt.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
Bodgie Steve (@BodgieSteve) reported@Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.
-
michael vincent (@evilfunkydude) reported@optus_help what is going on with the Optus app and logging me out now I can’t sign in because of some issues on your end
-
Dave Jones (@eevblog) reportedHoly f*uck trying to get an Optus data SIM was a nightmare. The usual system at Harvey Norman wouldn't work, no one could figure out why, had to call Optus support and do it manually. And I had to bend over and get privacy rubber glove, credit check the whole works.
-
Harry Gregory (@Hazkypreos) reported@RFC_Centre One thing I found interesting watching the game at Optus. Time after time Sonsie was manning two players when the dockers were coming out of defence and usually stuck between both of them. There was never any backup from another team mate. Other than one error he had a good game.
-
Gavin McKenzie (@gav_mck) reported@Optus Have you blocked me?I can't DM my complaint, I have lodged it with your customer service team, expect a prompt response
-
Teo (@TeoMorabito) reportedI just found out RCS (rich communication services) isn't available in Australia thanks to @Optus @Telstra @NBN_Australia WTF seriously
-
Lizzie Bennett (@SylviaP44364) reported.@Optus I was told my phone I ordered with you would be delivered Wednesday, waited all day, no advice. Still waiting, no help from StarTrack or Optus ….bah!
-
Philip Wall (@BaronPhilbert) reportedRecommendations for new NBN service, please? After 25 years, @Optus feels it's more important to reward new customers than existing ones. Anyone had experience with @Aussie_BB or @Kogan ?
-
Miss Igraine (@MissIgraine) reportedI really rate my experience working for a serviced office, what feels like a lifetime ago. I was a senior EA promoted to a virtual office manager. We had to learn some fundamental IT troubleshooting as we were our own ISP (using the Optus network).
-
MrNelli (@MrNe11i) reported@ben_mummery @gooneritis @TheFootyFeed Tell us you only started watching football yesterday without telling us. Arsenal have the most VAR errors since VAR was introduced Fact and even on Optus