Optus Outage in Toongabbie West, Blacktown, State of New South Wales

@Optus I called Technical Support and they told me that the engineers are working in the issue. I wish that the Optus outages webpage was actually kept up to date when something is wrong, but it’s basically a static page. It never gets updated with issues.

@optus you’ve charged me $529 dollars for @Foxtel since being a customer of Optus Vision since 1996 Standalone Foxtel installation fee $329 Foxtel STB Replacement Gee $100 and IQ2 $100 this is disgusting when 3 times the fee was waived and your discontinuing Foxtel

Update: almost 1 ½ hours later at 1am I get an impolite call back from a rude lady who says there’s an outage, can’t provide a reason or an ETA for a fix, didn’t apologise, and didn’t help. ‘No’ @Optus.

**** you @Optus time and time again im stuck chatting to your reps or hanging on the phone to fix the same nbn proplems time and time again. 11 years of loyalty and you can’t get your shit sorted. @Telstra @NBN_Australia ... maybe it’s time to change

@allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

@Optus I hate how you are unable to change data plans for free at anytime, was unaware of this until I keep getting charged $10 so therefore I cancel my plan the house

Should be watching tomorrow's match on my phone's data because my workplace's internet network is locked in to US's ISP and Optus sport doesn't support that.

@Bevanm8 @aka331337 @JpRinne @Telstra @NBN_Australia @Optus Yeah it may come down to a speed contest to justify the higher costs, but it would need to be a heck of a lot faster!

@andrewfaith @Optus They are the WORST for internet.

Dear @Optus please check your direct msgs. I’ve spoken and wasted 40 mins on live chat. I have a technician coming at 12pm today problem report 2112 0756 for @foxtel swap of IQ standard box but they are saying they can’t fix my internet cable. Downloads 5mbps upload 1mbps

I heard back from @Optus technical support and they’ve booked a technician to swap the @Foxtel IQ standard set top box around. The appointment is at 12pm tomorrow until it’s cut off by NBN

Hey .@Optus please if possible check your direct messages from me unasnswered for 2 days 3 messages and my @Foxtel IQ standard set top box has fused and blown up and need a replacement. Spoke with Chan from livechat 30 mins Foxtel wait. Been a customer since 1996 mobile @Telstra

@Optus Have DM'd - no reply - I guess your getting inundated with DM's - please provide a meaningful update about the issue or im sure the tweets will continue to flow.

Seriously Optus has done my head in. Network stuffed the whole day and not much of an explanation. #smoko

@AO3_Status I was having issues most of the afternoon. Everything else loads except AO3. I'm with Amaysim, using the Optus network. I'm home now and using Telstra wifi with no issues.

@podomatic is your site down or is it my @Optus internet cable broadband. I can’t load your page

@Optus hi my internet and phone line has been down since 4pm yesterday afternoon. I live in Pymble NSW

@Optus thanks not at all for your absolutely RUBBISH 3G network coverage on the Sydney to Newcastle train (between Strathfield & Hornsby - not even Berowra)!!!

@JoshuaWithers @Optus I dunno about that. I always thought the attenuation through 1km of copper to my node was the biggest problem for me.

And the poor service saga from @Optus carries on!! Still no internet! Thank goodness I have @Telstra mobile connection!

@Optus your chat service is of no use. Gets disconnected every time before you reach to the main conversation. M trying to resolve issue since last week.

Every Damn Wednesday @Optus No Home Phone , yes Landline Old People , Especially in there 70's like them. Not Good Enough. Free Advice --- Women over 40 are Full of Rage & Sick of Everyone's Shit.

@Optus Thanks have done - normally don’t have issues with the premier league, hopefully not another bandwidth issue.

@TheLauraVee @Optus Me me me ✋I’ve tried everything with no resolution. It was worth going back to @Telstra as I know their own internal communication system works. Feel your pain Laura 😬😬

@i386 @Telstra @Cloudflare Weirdly Optus seems to be having issues that look a lot like DNS too

Note to self: @optus are terrible. Poor service, no one talks to anyone else there and you get a new version of what is happening every time you contact them. If you manage to even get someone.

I would rather CP than the rest of the crap trying to sell useless products and services. Optus, Youi, and Real Insurance are but 3 that grate on my nerves.

What the hell is going on with @optus NBN. I'm paying for 100mbps and getting from 29kbps up to a "massive" 940kbps. This sucks!

@StewartWalton @Optus Feel your pain. They’re awful. Don’t go to Telstra. Even shitter.

@katticus28 We just had a two day outage as well. I keep a tiny OPTUS wireless modem since the big FULL month downer. $99 +data.I was about to stoke it up when the NBN staggered back to some continuity.

@Optus @NBN_Australia @ScottMorrisonMP A Bit Sick of This Crap. Sylvania Waters, Sylvania. No Internet or LANDLINE , MY PARENTS ARE 70 plus They Like Landlines! Considering Are Self Funded Retirees. Not good enough Plus my Mum is Unwell.

@Optus been holding for an hour and a half with your call centre. They said it would be approx 30mins. Help!

@Optus gahhh since the switch over with ‘Vivid Wireless’ my Internet has been painfully slow the last two days ... been trying to watch Netflix for 2 hours now and only managed to get 10 seconds out of an episode 😫 I don’t work split shifts 365 days a year not to enjoy my break

@JosephCarrozzi @fitba11 @tonyising @KevinAirs @MickLynch_Age @robvad10 @GuidoTresoldi @rdhinds A major issue has been the switching of O/S leagues TV rights from Foxtel to Optus. I don’t think this has been adequately explored as to losing the eyes of football supporters

@Optus i want esim is avalaible in store but service say they are bug it s shit in the store ...

Hi @NSWOmbo what can you recommend me to do now that @optus still hasn’t improved service after 7 days of no internet in 1,5 week and multiple complaints from my side. I have a 24 mo contract and wish to get rid of it to get myself a better service with a diff provider.

@Optus I’m haveing problems in Woollahra (post code 2025).. Very intermittent internet wi fi.. No consistency at all...

@Optus Day 4 - net still down. Would appreciate some help for the service we are apparently paying for.

@Optus what the Hell is going On in the In The Sutherland Shire Area , Sylvania Waters, Sylvania . Sick of this Crap. OPTUS YES NO ! Fix it

@Optus what the hell is wrong with you this is a ****** joke. I swear you better get your shit right. Just to get my wifi relocated I have to speak to 5 different people. This is bullshit

@Optus Again no service today. This is really getting annoying and not acceptable: it’s raining and my two kids want to watch their fav series and I gotta do some work.

@athinscar @LULZmag @eddotse @AR15COM The block is ISP based. Voda, Telstra and Optus apparently couldn't stay in their lanes and act as service providers. They decided to be 'Proactive' and make decisions on content for Australians. Not a government mandated block, not even suggested - just over reaching.

One reason I switch to Optus from Vodafone was because Vodafone reception in my work toilets are shit. Also 80gb for $50 is not bad, way better than $70 35gb.

@Optus very upset , 1st - on 27th my number was ported without my knowledge 2nd- after reporting while I was on roaming overseas my number ported again ( what a joke) 3rd -Optus sent me bill for breaking contract and send me $1749 bill. No Proactive action & worst security SHAME

@SContominas @Optus Finally got onto someone after 23 minutes - they transferred me and they hang up @Optus #fail

@Optus Using this timed out and failed recommended I download the app which I couldn't. I have mobile and land line with you The service was OK before #NBN came to our area

I hate @Optus with a passion, I can’t wait till my contract finishes . Never again will I use them . 3 days into my month , supposedly used 7 GB out my 14GB . How is this is possible if I’m always using WIFI .always stuff me around with this . Dodgiest company I’ve dealt with

@optus something has changed in your coverage in Macquarie Park. Terrible coverage for all Optus users at 160 herring rd

WTF @Optus trying to report dangerous Optus wire dangling outside my house, dialled 1800440924 and clicked the option for external wires down, waited half hour and the guy said this is Fetch..he was clueless, transfers me to a new line, recording said I must wait 30 mins, yikes

@Optus NO URGENCY- it’s been nearly 5 days and there is absolute no urgency from Optus to report my service- poor security- poor process- poor service, fake promises and worst escalation

******* OPTUS FIX YOUR DAMN INTERNET

@optus Thanks for forcing me to switch to NBN. 10 - 15 drop outs per day! Never had a drop out on Cable. Can't believe I pay more for this crap!

@Optus can I please get someone capable of dealing with billing issues at Optus to call me.

@Optus your internet service is absolutely disgusting, you should be nothing but ashamed of yourselves. I can not wait for a start up to disrupt you! Pathetic company.

@Optus internet veerrrryy slow here in the Sutherland shire around Cronulla....cant even load twitter, took me 5 minutes to simply load the bare essentials... what's going on here...

@Optus in NSW 2153 I have noticed issues with the 4G network on my mobile this evening. While the map says no reported outage the 20 other people I was with was would disagree. Can’t load anything and apps not working.

Oh dear @Optus here we are again, multiple calls to the help desk,40 min long wait times, and a chat services that is useless. It seems like only yesterday that I spent 2 hours on the phone to you. #customerservice (not).

@troymdon1 @Optus @Ewur31 @Optus Terrible service. No internet coverage for last 48 hours..

@Optus Thanks for offering your help. I got through after 30 minutes and managed to cancel (I hope). For a telco of your size you guys have a long way to go to fixed simple inconveniences to customers. Thanks again.

@thatsjustrood Yep I’ve got 2 games for the weekend at Optus. Whilst I am generally bad at DFS, I’m at my worst for West Coast games 😂