Optus Outage in Toongabbie West, Blacktown, State of New South Wales

@Telstra do you go out of you to employ rude arrogant #sassholes at your #Unley store? The rolling of eyes when you ask a question, “are you ready now?” to a waiting customer, no manners or patience Are they #BasilFawlty ‘s offspring? @Optus is looking real good to transfer to

IPrimus dodo Telstra and Optus worked together to fake a fault on my phone so a technician was called to fix it. Then they got Dun and Bradstreet to hassle me to collect a payment

How the hell am I supposed to work from home with no internet? You didn’t call? You didn’t write? You didn’t email? Just CUT the service?? Needless to say I’ll be returning the phone you want to charge me for ASAP and moving all of my services elsewhere. 😡 #optus #yes? #Nope!

What a fail @Optus. I wanted to upgrade my phone months ago but you wanted $600 to buy out the lease agreement. Then two months ago you charge me that anyway and don’t send a notification. Which leaves my account overdue then you cut off both my NBN and mobile? Wtf!

@Optus very disappointed with the store and the call centre service . Why is it so difficult to deal with you ? I want to keep my number and move out of corporate plan of my ex employer and no one is helping !!! Are you listening ? @Optus

@Optus really poor customer service. We will be taking our business elsewhere.

@Optus Hi I have no NBN broadband this morning. Are you aware of any issues in 2086?

Hey @Optus I can't get ur customer service to resolve an issue i am having with billing. It seems that I have to go to twitter every time I need customer service. Why aren't ur customer service teams doing their jobs?

@Optus Your page has shown outage since Friday. It is now Sunday. Same message. No action

@Optus when will the broadband outage in Loftus NSW 2232 be sorted. Out since 5pm Friday!!

@themorningroost @samhewat @skysportnz We have same issue with here, with Foxtel being expensive and having everything but the EPL. You have to be on Optus to watch that live.

@VodafoneAU Hmm. I’ll probably cancel and go with another provider as @Optus already has a significant network across the city and you clearly have sold a product that isn’t ready. I’d like a reduction in by initial bill or to terminate my contract with you and move to another provider

@BigKev67 @ianrobo1 @gisby_marc Adelaide day tests used to attract 30-35K for Ashes. Now, 50K is too big, despite D/N. Optus will never have 60k, unless Barmy Army fills up 30K. Gabba is good for 20K. But the capacity is 42K.

What’s happening with your mobile service in Sydney call drop outs low service strength ???? @optus

@chrismurphys @Telstra When Optus first came onto the scene I couldn’t wait to get rid of Telstra. These days, I’d say, there all much a much. But, I’d never go back to Telstra.

So disappointed with @TPG_Telecom. I’ve been a customer for ten years and can’t believe how shabby their customer service has gotten. Guess it’s off to @Optus for our NBN needs

@Optus whats going on with your Mobile reception in emu plains and st marys since the tower update reception has been so bad 1 bar

@Optus Don’t sign up with Optus!!! They’re too slow to get a new phone for you! I’ve been told to wait for 1-2weeks, but now is about 4 weeks.

Unfortunately between @Telstra @Optus and @tarongazoo's own wifi we can't get a signal that allows us to stream :( Zoo stream is cancelled sorry guys :( See you from 6pm for the Meetup Stream!

@a_choros @Optus I’d pay that no problem but we can’t get that service at this address. Just got off the phone with them.

@Optus How about getting any signal right through regional Australia?

@DemoniacoASX Getting that with optus atm. Mobile broadband is the stuff! But upload sucks 2 mbps

@Optus hi there, just curious if there is an expected end date of the works being done on the mobile tower in Coolangatta? Service status map doesn’t provide much detail. Thanks.

1. Never ceases to amaze how brands focused only on acquisition and entirely negligent to customer care + service manage to stay in the top 2 in their industry, as no doubt @garyvee would ask. Just spoke to a rep from @optus who refused to help or explain why they were trying...

Optus’s help service on the app is so pointless. Should just say “go face to face instead lol” instead of ******* around for 2 hours ugh

@Optus I'm tired of deleting and reinstalling the app please fix it!

@optus why is my wifi so slow

Where is corporate responsibility when @Optus blatantly lies to its customers? #fail

@Optus Incidentally he had some trouble calling me. Eventually it emerged that he was calling from a number that was blocked on my phone. I wouldn’t have blocked Optus but I do block marketing cold callers. Is Optus tech support sharing numbers/resources with cold callers?

@Optus hi guys. My phone doesn’t ring. It goes straight to VM and I get missed call alerts. It’s been a few days now and I’ve tried restarting etc. help please