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Optus

Optus Outage Report in Upper Diamond Creek, Nillumbik, Victoria

Why is my Optus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Full Outage Map

Problems in the last 24 hours in Upper Diamond Creek, Victoria

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Upper Diamond Creek, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at Optus

Optus is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • 38% Internet (38%)
  • 30% Phone (30%)
  • 14% E-mail (14%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MickDobie
    Michael Dobie (@MickDobie) reported

    @Optus @optus_help email password rejected. Your 'help' offers nothing to the many enquiries. I just changed location on my VPN and my email works!! Do better at customer feedback and service.

  • SueKen
    SueK (@SueKen) reported

    Been waiting over an hour for Optus to sort out a password problem via messaging.

  • MattskiiiiiD
    Elongated Muskrat (@MattskiiiiiD) reported

    @Optus @deanja110 Will this fix the outgoing email issue we've had since last last month? All ports are open so it's an issue on your end

  • prinz56
    Peter **** (@prinz56) reported

    Never ever deal with Optus... the customer service system is just a joke. My telco cable was pull down by a garbage truck this morning and now i still make calls to explain this again and again to optus to try to get fixed and still doing that after 7 hrs later...

  • deanja110
    DEANJA🇦🇺 (@deanja110) reported

    @MattskiiiiiD @Optus Have now received this reply from Optus Chat support: "We have been notified that our Network team has marked this Webmail issue as resolved. " And yes emails are now processing OK.

  • rualre
    all of us (@rualre) reported

    @Optus 3+hrs waiting for customer support…

  • Optus
    Optus (@Optus) reported

    @MickDobie Hi Michael - We’re aware of an issue impacting Optusnet emails for some Optus customers (Ref#25523712). We understand email access is important and are working to restore services as a priority. We do apologise for any inconvenience this may cause. Zac

  • Optus
    Optus (@Optus) reported

    @chiecha47694101 Hi there, We’re aware of an issue impacting Optusnet emails for some Optus customers (Ref#25523712). We understand email access is important and are working to restore services as a priority. We do apologise for any inconvenience this may cause. - Liam

  • vinayv79
    Vinay (@vinayv79) reported

    3 IT tickets have been raised so far and still the issue is not resolved. Is there anyway the issue can be resolved? Or is this the expected service from Optus?

  • JayAlbs12
    Jake Albon (@JayAlbs12) reported

    @Optus how can I contact business customer service if calling from UK? I'm not able to cancel my contract/pay out over live chat and 133 number no good from here