Optus Outage Report in Wilberforce, Hawkesbury, State of New South Wales
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Wilberforce, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Wilberforce and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Optus
Optus is having issues since 12:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (35%)
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Phone (31%)
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E-mail (15%)
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Wi-fi (12%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map Near Wilberforce, Hawkesbury, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
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| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Sydney |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Wilberforce, State of New South Wales
Latest outage, problems and issue reports in Wilberforce and nearby locations:
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ਬਿਕਰਮਜੀਤ ਸਿੰਘ ਗਿੱਲ
(@bikramjitgill2) reported
from
Sydney, State of New South Wales
@Optus your support team is useless, I have transferred 4 times in same chat, all of them have asked same question name, contact number, account information. If your support team working from home, they are sleeping look like. And in the end this is not concerned department....
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RedRaw Radio
(@REDRAWRADIO) reported
from
Sydney, State of New South Wales
@Optus trying to email you but like so many orgs these days you make yourself uncontactable Q: what is the issue with your network at Goolwa SA? It’s been unusable since 3:23 Fri 25/3 thru to 12:26 yesterday. Appears to occur regularly so what’s going on there @senbmckenzie
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Bradley Deacon 🇦🇺
(@BradleyWDeacon) reported
from
Sydney, State of New South Wales
@Optus How about warning network when this is happening, it’s called customer service @VodafoneAU and @Telstra are all over me to switch. Maybe a credit for customers for lack of contract performance? Or do we switch?
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Allan
(@28061914mary) reported
from
Sydney, State of New South Wales
@smh @zoesam93 I’m with OPTUS. My mobile phone drops out to regularly and the NBN is so slow at times I have to tether the phone to my computer. Get to work on these mayters Gladys. You are now actually working for Singapore.
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Yi.\nni
(@JApotsis) reported
from
Sydney, State of New South Wales
@Optus 56mins on the phone trying to get Tech Support. Call is terminated as I get through. Get hanged up on when I call back. Taken a day off work to fix internet connection problems. Wanna help or??? 🙄🤨
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Boatyboy
(@Boatyboy1) reported
from
Sydney, State of New South Wales
@sativa_bell If you are with Optus, Amaysim uses that network and much cheaper. At present 5g still rolling out so unless you need super fast, would not worry about it.
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Vijay Arumugam
(@vijayarumugam) reported
from
Sydney, State of New South Wales
@hganjoo153 2018-19 in Australia was on flat wickets, except a bit of life at Optus. Adelaide Oval was a day Test. MCG was very flat and slow. How was it challenging?
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Maurice B
(@BMOUSA1) reported
from
Sydney, State of New South Wales
@Optus you guys just hang up on people after being on hold for an hour? Internet has been down all morning and it's easier to get a call with the prime minister than to get through to you guys.
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Kelvin González
(@KelvinGonzlez_) reported
from
Sydney, State of New South Wales
Hi @Optus I'm having issues with Optus line? Some numbers strangely disconnected and my internet its so slow. 😐🤨
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Ziril Heartzen Starrz
(@ZirilStarrz) reported
from
Sydney, State of New South Wales
Optus... very rude...
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Maurice B
(@BMOUSA1) reported
from
Sydney, State of New South Wales
@Optus The network status page says my house doesn't have an outage. How can I expect it to be fixed if you don't know the outage exists?? And no one will answer the phone so I can't report the outage...
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Simon Nguyen
(@Sighmaan) reported
from
Sydney, State of New South Wales
@rinseenrepeat @Optus Heads up...it just happened again following the heavy rain. If it isnt fixed tomorrow be ready to do this day ALLLL over again and still achieve nothing, until the issue is fixed by itself.
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Simone Amelia Jordan
(@SimoneAJordan) reported
from
Sydney, State of New South Wales
@bkjabour Yes! My Optus mobile plan has been bugging the f*ck out the past week. Dropped calls, not ending the call when I hit the red button, coverage issues.
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aussiepomm
(@aussiepomm) reported
from
Sydney, State of New South Wales
Hey @Optus - NBN modem issue, flashing red light and clicking, used ‘Message Us’ in app and for booted told to call 133937, but recorded message there saying to use app! What am I supposed to do to get tech support?? No internet, no home phone!!
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Thought Patrol
(@Thought_Patrol) reported
from
Sydney, State of New South Wales
Update @Optus customer service said to wait until tomorrow when they’ll get back to us. Ref: 24369613. They’ve now cancelled the service and connecting a new service and this may take ‘some time’. No specific timeframe.
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Mr.Ultraman Taro
(@ultraman_tae) reported
from
Sydney, State of New South Wales
@Optus You sent me an invoice with $0.00 and you blocked my internet. Because I owe $0.00 balance. So I paid $1, but now my internet is still not working for 7 days in a row. It's been 7 days since I contacted the staff every day, but I still can't use the internet.
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Mr.Ultraman Taro
(@ultraman_tae) reported
from
Sydney, State of New South Wales
I've been using it for 4 months, but I've been suspended 2 times for unknown reasons and no paid balance. The staff couldn't help me. So I lost more than 1 week of usage. @Optus
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Maurice B
(@BMOUSA1) reported
from
Sydney, State of New South Wales
People keep wondering why Aussies fall for these telemarketing scams it's because it's so difficult to get in touch with @Optus technical support I'm willing to give my details to anyone who calls me pretending to help fix my internet.
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Yu Dan Gu
(@YuDanGu1) reported
from
Sydney, State of New South Wales
@TPG_Telecom I try to change DNS setting on my computer but no help. The Web site is good，I can reach it by Optus mobile net.
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Sunny Sok .\
(@sokyola87) reported
from
Sydney, State of New South Wales
@SteveMolk Casting devices struggle and apps for TV’s have been difficult. But my user experience has been okay. Fans seem to forget the issues that plagued Optus sport during the World Cup. Now THAT was disastrous. But now winning awards for streaming app and retaining the EPL rights
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony W
(@AnthonyW_AU) reported
@Me1011Just @Optus @RunnerSA18 She and the lot of board of directors should be fired. I’m sure Singtel will be doing a big WTF at Optus right now.
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Jamieson Vincenti O'Reilly
(@onejvo) reported
(cust_num) appears to be the Optus Customer Number, (account_num) appears to the Optus Account Number, and (sub_id) the Optus Subscription ID
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Sam Rye
(@sam__rye) reported
@_sarahbarns @Optus Legally it has to be kept for 6 years, but that obviously doesn’t cover your case. The likelihood is it’s such a pervasive breach and their security protocols are so bad they simply don’t know and have emailed everyone who *could* have been compromised…
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David Topp
(@DavidTopp) reported
@LukePGavin Richmond were never the same again after the grand final venue ceased being Brisbane and Melbourne never the same again when the GF didn’t return to Perth. Start lobbying now Dees fans for a return to Optus in 2023!
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Ms Smudge🐜🇦🇺
(@smudge_green) reported
@kbrspace as the CEO of Optus, I hope you're feeling very ashamed right now.We Optus customers have not only been let down & left vulnerable by Optus negligence but now you are not even giving us the support you promised.I hope some gun legal firm is setting up a class action.
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Ros
(@Ros95999645) reported
@MadsMelbourne @Optus And @optus has the worse customer service ever !
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Bev
(@BevJohnst) reported
@KoparaFallsKid I received their email this afternoon. But I haven’t been with Optus for over 6 months as their service was lousy. So how current are any of their records?
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Jodz
(@Jodz_R) reported
Since having been a customer Optus I've got new address, new (different state) driving license, different credit card and I think a new passport. I even have new suite of account passwords too. Only thing there's the same is phone & email. So don't think I'm majorly at risk tbh.
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AussieGamer
(@AussieGamr) reported
Great so a massive telco gets hacked, data stolen and the government’s response is… give the telco’s customer data to third parties. Optus customers should mount a class action.
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Bookaholic
(@TassieBooks) reported
@MoarToast @Optus I got an email yesterday saying "as a former customer". I have a current phone service with them...