Optus Outage in Windsor, Brisbane, State of Queensland

@ktdenise My only true issue atm is struggling to screen mirror but mainly due to having an outdated TV and or not having an Apple Box.. mainly issue for my Optus Sports but that not a drama atm lol

@imogynmargaret @ktdenise @Optus I’m Optus no problems my end... odd

I just switched from @Optus to @TPG_Telecom 1 week ago. I ordered my NBN and the modem has arrived, but no one came to instal it after few days. The bloody customer service is terrible, worst than @Optus!! I had to be in chatRoom in line, ticket number 600 and after 9 hours...

Optus mobile and nbn slow tonight

@Optus is advising up to 90 minute wait for customer call centre with no explanation🤔 #CustomerService #COVIDー19🤔

@VicBStard @NBN_Australia Makes sense. If @Optus had of kept the maintence of the cable up to standard before selling to the NBN then it wouldn't have been an issue.That being said I don't get why the NBN didn't just fix the issues.

Dear @Optus I can’t do my job with slow internet

@annkozma723 @OlivierElzingre @steven_kolber I suspect it was an internet service provider problem. @Flipgrid grid is pretty hungry and @Optus was not playing fair.

My 2nd days-long internet outage in a week with @Optus — and they can’t/won’t send a technician out until Tuesday...

My 2nd days internet outage in a week with @Optus — and they can’t/won’t send a technician out until Tuesday...

Nothing like being stuck on the @TransLinkSEQ flying junction into Bowen Hills, where the @Optus coverage sucks…

@lukeacl @halftimbered @tuppaware @BeauGiles @AppleMusic @Mardukian @twistieman FWIW I’m on Optus (don’t hate me) and I have zero issues like what’s been described ¯\_(ツ)_/¯

From the evidence I have to conclude that @Optus don’t have anyone working in a call centre. They just play music at you until you give up. #service

@sydney_ev @anirbanmahanti Optus is not much better shit all round.

@Optus I’m on phone support currently. The question is about remotely rebooting my modem when away, it drops connection 2xweekly

@Braxeoswow @Optus I’d like to know the answer to that same question @Optus I call and then told the system to check is down. Pathetic service. This happens all the time in inner north Brisbane.

@Daniel__Nash Haha Optus rotate presenters every four hours, sometimes 2. Hang in there bud!

@Optus hello, we got a new plan yesterday and the sim is not yet activated. Not in store, not later as told, not thanks to the online chat agent today, and I can't find the way to do it. Kinda need to be able to use the phone... please help.

Currently having a blackout and my 4G is garbage at best. Optus letting me down like most people in my life lol

@Optus DM sent. I’m not sure you can help. I was simply told I should have read my contract better.

@GaryNunn1 Aldi mobile uses the Telstra network without the Telstra price... but not sure if it supports things like multi devices or Apple Watch - I put my husband on $35 Optus plan (plus $15 to link iPad and the watch was free for the first year) with 30gb

@Optus Thank you. It’s a pity your chat help couldn’t check this. Or at least advise me to look at it. I was asked to reset my phone, remove my SIM card, change various settings. Each of these solutions were suggested multiple times despite advising none of them corrected the issue.

Good work @Optus I recommended you to my father, but after buying a SIM he’s spent hours failing to get it activated via your automated customer anti-service system which is apparently designed to thwart victims from getting to speak to a person. Never recommending you again.

Dear @Optus you are a disgrace, cancel my ADSL as I am signed up to NBN well I would be but still waiting for a modem from you from 10th Oct, rang help desk and Annika CB690949 was going to ring me back in 10/15 minutes 40 minutes.

dearest @optus , I phoned you, and asked to be put through to the customer retention team. So far, I have been transferred 4 times, and am now on hold.. after being told that the wait time will be 15 minutes. #optus

Watching Liverpool this morning on Optus Miss 12 walks down the hall waking from her slumber and spots the Nike Ad. “Look Dad!, it’s @samkerr1!!”

@Optus Dear @Optus I havre tried and spent over 15 hours trying to sort this out, including your ‘help’ desk which does nothing, as you can see from the images all you people do is lie

@FearbySoftware Optus for over 20 years.. Never had a problem.. Fingers crossed

@falmouth_wolf Im watching on optus sport, they're just as biased towards city. Never get any credit do little old #wolves

@cathywilcox1 @Optus I hope they're a having a good hard look at themselves after loosing my phone 18 days ago, and refusing me a loan phone, refusing to suspend my network access charges and refusing to replace the original handset, which was still under warranty

I’m so disappointed with your service tonight @Optus, chatted with 3 people who disconnected on me 3 times, I just called & the guy said he cldn’t access my details to call back in 2hrs. We haven’t been able to get connection. #nothappy

@Telstra It has a yargi rooftop antenna. Installer says the issue is alignment of distant cells and jumping from one to other and dropping out. Have 4 bars on Optus.

@Telstra Matthew, thanks for the offer but @Telstra mobile coverage is so poor at my house that extra data is not much use. In fact I have to rely on wificalling to use the mobile. Fortunately our other mobiles are on @Optus which has great coverage.

@Optus Bit hit and miss. If I turn airplane mode on and off it reconnects just fine. I’ve also reset my phones network settings. It’s happened a couple of times today. I’ll monitor it.

Can’t even watch a five minute video because .@optus is useless. Worse still it’s NBN.I pay $85 month for a failing service. Rort.

@lavosaurus Oh shit that’s decent! A while back I saw Optus doing a specia that was $40 for 80gb, so that’s what I’m realllly hoping for eventually. Also just realised my plan ends in October so your way might be able to happen sooner than later haha

@lavosaurus Ooh that’s sick! Someone told me to complain about my wifi being shit (Optus as well) and they’ll give me free stuff, so maybe I do both and get all the benefits haha

@NBN_Australia The problem is the techs that are sent won’t check the connection on the street. They change something internally for no good reason and report back that the fault is fixed which it is not. I go back to @Optus and the same process happens again.

@Optus even when you send a new modem I have the same problems. This is just getting ridiculous now.

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted to check the connection on the street. Farcical!

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted check the connection on the street. Farcical!

If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here

@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet

@martinalexsmith @TWBredy Jealous，locked in for another 6 month with this optus ADSL service...

@TWBredy @martinalexsmith ...... OPTUS so slow

@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN

Trying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.

@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra

@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout

@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.

@cairneyjo Sorry for your My Account / Optus app issue. Let us look into this for you. Please send us a direct message to proceed. We`ll then confirm your details via a secure form and provide further assistance. Kartik

LOVE getting a brand new @apple watch that does not work or turn on straight out of the box so @Optus have to “send it away” and chances are it could be “replaces” with a refurbished device... wtf

can optus fix my internet pls

@atmokineticist @Optus At this point you seen to have taken the effort to resolve the issue their way. The next step would be the TCO. Or dial their complaints department, either way the goal is to get a dedicated person to ensure your issue is resolved.

Another nite to watch fetch on my mini but system.down connected all good put my password in took the alphas froze at numbers the amount of time I get on the text Optus back and forth we go my record 90 mins free in my pack just as well

@Bainesca @Optus I think like so many other @optus customers, you should be requesting compensation if and when you can get through. I understand these are challenging times, but you can't expect customers to be paying the full amount for a sub-par service

So in case you haven't been following, I've been having issues with @optus broadband internet. They have told me to download their app to contact someone.

@dotnetshadow @Optus So many Aussie’s looking for work right now you’d think they’d maybe hire some to help with their “customer service.” They just need to tweet, or update their website so people know what’s going on, but no. The only thing they do consistently is bill you

Have had no home phone since January and can not get optus to do anything to fix it but keep taking $90 a month and their boss says they are looking after th custoes

@Bainesca @Optus I've been with optus for over 25 years! I'm definitely not getting the service I signed up for It's so obvious @optus has less than 5 people replying to twitter messages. You can see it's the same person replying with scripted responses, that further infuriate us all!