Optus Outage Report in Adelaide, South Australia

Problems in the last 24 hours in Adelaide, South Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Adelaide, South Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (37%)
• Phone (30%)
• E-mail (15%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (1%)

Live Outage Map Near Adelaide, South Australia

The most recent Optus outage reports came from the following cities: Adelaide.

City	Problem Type	Report Time
Adelaide	Total Blackout	7 days ago
Adelaide	Phone	8 days ago
Adelaide	Phone	13 days ago
Adelaide	Internet	21 days ago
Adelaide	Internet	21 days ago
Adelaide	Phone	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Adelaide, South Australia

Latest outage, problems and issue reports in Adelaide and nearby locations:

• 
  Living life naked (@paulnudeisbest) reported 18 seconds ago from Adelaide, South Australia

  After 25 years, & yet another data breach, this latest was the final straw... Goodbye @Optus ... If you can't even bother with basic protection of my data, why should I continue paying you for a less than stellar service? Just an hour to port everything to a more reliable telco.

• 
  Winsor Dobbin (@winsordobbin) reported 3 minutes ago from Adelaide, South Australia

  @Optus @ashbarty ***** name and not good timing given @OptusSport prices are rising 67%. #fail

• 
  AKH 🇦🇺 (@adriankhall) reported 3 minutes ago from Adelaide, South Australia

  @Optus is there an NBN outage in the Klemzig area? Mobile phone service this morning was OKAY. Thanks!

• 
  Lady M 💫 (@harryxroyalty) reported 9 minutes ago from Adelaide, South Australia

  @Optus hello, can you please explain why tf your reception is so bad at the moment? For the past 2 weeks I’ve barely gotten 2 bars! I can barely make a phone call.

• 
  ChelseaFC Adelaide (@ChelseaFCOwner) reported 13 minutes ago from Adelaide, South Australia

  Commentary on Optus TV was so anti Chelsea.... they continually bagged our fans and talked @chelseafc down.

• 
  ArchiesMum (@LizzieGeddes) reported 14 minutes ago from Adelaide, South Australia

  @MFWitches @Optus Well pleased to say I have never liked them so lucky this time!!! Gladys says it all and the smug insensitive ignorant CEO. Both a disgrace and disappointment

• 
  natasha alexandra w (@nartazartaz) reported 17 minutes ago from Adelaide, South Australia

  @Optus how long does it take to upgrade a network tower ? It’s been weeks and I’ve been paying for no 4G wifi/internet?!! Let alone WFH has been difficult….

• 
  Peter Malinauskas (@PMalinauskasMP) reported 21 minutes ago from Adelaide, South Australia

  Online licence replacements are now available for affected Optus customers. Effective immediately, South Australians affected by the Optus data breach will be able to apply for a replacement licence online via their mySAGOV account - without having to attend a Service SA Centre.

• 
  John Bowman (@bow55213735) reported 23 minutes ago from Adelaide, South Australia

  @Asher_Wolf @pully8 @OAICgov I had a free month, the following day after it expired Optus was compromised. I wanted to cancel my account prior to the day before the free month ended. So I took my modem back, but was told I could only cancel the account if I bought the used modem. If I had a faulty modem YES!

• 
  Rob Scriva (@rovingrob) reported 24 minutes ago from Adelaide, South Australia

  Is the Optus network cooked in Adelaide? So slow. Can’t even checkin

• 
  dynamic island dom (@iammrdom) reported 31 minutes ago from Adelaide, South Australia

  Seems like @Optus is going to avoid the repercussions of a data leak. Maybe a good chance to look at their offering and price it accordingly to their network quality. Lower prices to add customers.

• 
  Mr Dom (@iammrdom) reported 32 minutes ago from Adelaide, South Australia

  I’m stuck thinking about my mobile carrier, so I stay with an Optus MVNO or go to a Telstra ‘full service’ MVNO. It’s complicated. There’s $10 a month in it between the two companies.

• 
  Peter Malinauskas (@PMalinauskasMP) reported 36 minutes ago from Adelaide, South Australia

  @chrissyinoz Yes. Optus customers who have already paid a fee for a replacement licence can apply in person at their Service SA for a refund.

• 
  Philip Downes * (@phileboy11) reported 39 minutes ago from Adelaide, South Australia

  Hey @Optus who in their right mind designed a security system to send a one time code to an email address when I call for support about my internet not working? #AskingForAFriend

• 
  Peter Malinauskas (@PMalinauskasMP) reported 39 minutes ago from Adelaide, South Australia

  Optus customers who have already paid a fee for a replacement licence can apply in person at their Service SA for a refund.

• 
  gcov (@gcov5) reported 47 minutes ago from Adelaide, South Australia

  Optus we scraped through,never been a customer, now Medibank hacked.... Needs to change,companies holding personal data. Why do they even need to ? After validation the only detail they should store is for payment, no licence, no passport, birthday...

• 
  Lady Pooh ( Crazy Sewer Rat ) (@LadyPoop2) reported 48 minutes ago from Adelaide, South Australia

  @DougCameron51 Very Bad Moce,Optus!!So bad for business....

• 
  STEVE FISCHER (@STEVEFI14205588) reported 51 minutes ago from Adelaide, South Australia

  @sammyjcomedian Sammy was still smiling. Sadly this is close to the truth it's not at all absurd. Yet we pay so little for those who serve us. They cop the crap from poor management decisions. Hey @Optus have you not heard of reputational damage?

• 
  David McCandless (@davemc) reported 55 minutes ago from Adelaide, South Australia

  Seems my phone company Optus has been hacked so if you are being trolled or asked for money by me then you know that’s normal, but if there are stupid memes posted then I’ve been hacked

• 
  Peter Malinauskas (@PMalinauskasMP) reported 59 minutes ago from Adelaide, South Australia

  @NickToulantas Yes. Optus customers who have already paid a fee for a replacement licence can apply in person at their Service SA for a refund.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  matty 🏳️‍🌈🇦🇺 (@mattRan) reported 3 minutes ago

  What do I mean? Telstra and Optus, overwhelmingly, have no record or status system that gives them status on *most* of their copper networks. They know that it’s broken, susceptible to water logging and damage, but they don’t have any way of knowing exactly where these areas are.

• 
  TrudyH (@Todayin2020) reported 6 minutes ago

  @Telstra you're f'n kidding me! 10 days since a number port request submitted. Y'day customer service tells me to get the details off Optus. I call telstra today with the details & the person tells me it's not their issue. Goes off to talk to someone & call gets cut off! Fuming!

• 
  Charbel (@charbelissa_) reported 6 minutes ago

  @Optus Cool story Harrison. I’m glad 30 years of loyalty is irrelevant. And you’d rather we cut ties with Optus rather than fix a simple problem.

• 
  Andrew Smith (@DeSchmidtty) reported 7 minutes ago

  @Optus Hi there Optus. Hav been trying to cancel a service now for more than two months. An IT error (at your end) is preventing this. Still being billed! Currently making contact for the 13th time to try to fix this. Any chance of a resolution?

• 
  Richard Edwards (@richardmelb05) reported 13 minutes ago

  Oh great I’m getting Optus service restrictions messages and emails for a $475 debt that I can’t pay to avoid restrictions. I don’t have that amount of money. I can’t get anymore bill extensions.

• 
  Obster (@AdamOb1) reported 16 minutes ago

  @Optus I have tried to cancel a plan with you twice now once in store and was refused, once on optus chat via myaccount 4 days ago was told I would receive an Email within 24 hours confirming cancellation and still nothing, what do I actually have to do to get my plan cancelled!?

• 
  Harry Anderson (@hrryndrsn) reported 16 minutes ago

  @Optus I tried to cancel through the soul crushingly bad @optus "customer support" "instant" Chat, the agent there sent me an info form that that wouldnt open. The agent had no idea how to fix it lmao #OptusSport

• 
  Optus (@Optus) reported 19 minutes ago

  @nicrankin If you could please send your order number over to our 24/7 support on the Optus App, we will run some checks and follow up to advise in the best possible way -Quade

• 
  Harry Anderson (@hrryndrsn) reported 23 minutes ago

  @Optus Thanks for the reply @optus lol. Honestly just feel bad for the employees LMAO. Its all going in a TIO complaint i guess sigh.

• 
  Harry Anderson (@hrryndrsn) reported 25 minutes ago

  @Optus Finally after 20min the "business specialist" picked up a landline phone from 1991 and dialed the Philippines assuring me "these guys are the only ones who can cancel your service". Wow @Optus it's shockingly bad, you've lost a customer for life.