Optus Outage in Elizabeth, Salisbury, State of South Australia

@DimitriPeppas_ Ugh I wish. Optus said I could upgrade for free after 12 months. Never got an email! I think when this contract runs out, I’ll buy a phone out right and SIM card it...

Switched to @Optus 1 day a go and regretting it already. 1 phone call, 2 chats and now I have to go to a store because they sent me a dodgy sim. Surely as a new customer you would send them a new one rather than inconvenience them. RIP @virginmobileaus

@jacojac @BeauGiles @Optus Yea I also don’t see why you have to go into store to get the esim. I went into my local and the girl didn’t even know what I was talking about. Pretty bad service tbh

@Optus #AllenLew make good on your statement you will sack staff responsible for poor service - I've spent 5hrs of my time seeking to transfer a Virgin service to Optus Your CreditReview numpties need a rocket up em ref 2005236605 Call me or I'm off to @Telstra @HarveyNormanAU

@Optus I just wanted to relax and watch Netflix for once and the internet is down wtf

@Optus Netflix down here too 😢

@BSFootball @OptusSport Blame the PL for the rights they offer. It’s ridiculous but not an Optus issue.

Terrible customer service from @Optus taking $500 direct debut from my Dad’s account instead of $70 and not giving him back his money. He has been 5 times to the Optus office and phoned 3 times and they just hang up on him. Very poor customer service. Please fix it

@Optus very poor, you send message which is followed and still not actioned. Very poor. #optus #badservice #noservice

@SouthOzJohnny @Optus In the Optus app, go to more (3 dots down the bottom of the page), then profile and scroll down. That’s where I found mine

@verbaliza @Optus I used to have that with @Telstra what a mob of c. Ill never do business with them again

@afardone @Optus The silly thing is there is a discount there but I have to add another phone. Just re-contracted both our mobiles late last year. Now over our data limits cause ADSL is so slow Fiona can’t do her work. Internode lady is calling me back Friday. Might go with them.

@Optus I have tried to get hold of you numerous times on the phone but the delays are so long that I’m told you may not answer today. This tweet is just evidence as documentation that I am doing all I can to resolve an issue but my hands are tied as you’re too short staffed.

@bennydee80 @Optus Learnt this 13 years ago Ben. As expected they haven’t lifted their game. The sooner you realise that service and reliability is worth more than a few extra $$ you will then stay clear of Optus for life. If they offered free service and phones I would still say no to them

Dear @Optus, the Internet service in the Magill (SA) area over the past 3 days has been averaging dial-up speed... Not impressed! 🤬🤬🤬

@kts350 @Optus My brother is also with them and is also nbn certified tech as of a few weeks ago so any issues I just call him 😅

After 15+ years looks like time to leave @Optus Worst customer service experience. I’m actually trying to stay give you more money and you’re driving me away with rudeness and incompetence!!

@Optus just made an international regular outgoing call on the optus network to a friend who obviously has saved my number so ideally should have my name flashing as caller ID. But the caller ID was showing as +5065. U reckon there’s an error? Can share the screenshot on DM.

"We don't care how long you've been a loyal customer. New plans, higher cost, lower value. Screw you very much. Love, @optus" @Optus is the worst organisation i have ever dealt with on the phone. Time for a change I think.

@Orda_CS @Telstra @iiNet @Optus Ive heard plenty of stories over the years of Australia getting less than adequate internet. I dunno why its such a problem.

@Telstra Yep, no idea why and have just returned to Optus. Good luck keeping customers. No chance with this level of service. Identified 4 times nows. Online, Chat, In Store, Chat again. A joke. No information at any point.

@wxllys i’d try either optus, telstra or i’ve even heard dodo ain’t bad

@Optus 10 days my phone has been sitting there in the assessment center with still no answers. Whyntell customer's allow 5 to 7 days. Not happy

@chrismayer @Telstra I went through the exact same thing with Optus a few years back. Eventually I called the executive assistant to the CEO and she really knew how to make things happen - within a day or two - problem solved.

@sj26 @Telstra @VodafoneAU @Optus I am on Belong and they not only have data sharing, but they also have data gifting and they allow your monthly data leftover to carry over to the next month. It's a good deal. They're on the Telstra network, too.

@moo_im_a_goat I do get what you're saying, Dan. The 5G Home Broadband service is only available in limited areas of selected suburbs on the Optus 5G Network. We also need to meet our 50Mbps satisfaction guarantee. That's one of the provisions outlined in your contract. Dan

Actually, at least with @Optus, this wasn’t such a bad idea as once you activate an eSIM by QR, you seemingly can’t add it again. It sort of gets cancelled after activation.

@Optus Project to TV via Airplay. It would just hang. But I could project to 6 year old AppleTV. Other apps on new AppleTV were working. Will try again tomorrow.