Optus Outage in Elizabeth, Salisbury, State of South Australia

@Optus you’ve done it again. #Floptus I’ve tried to assist setting up my mums home phone for a month now. You cancelled her nbn setup visit and still haven’t contacted her after a week and now send her another nbn box. You guys are the worst for customer service. @acccgovau

@Optus How stupid are Optus don’t have app anymore so can’t send latest bill! Who employs these muppets.Cant call as keep getting cut off. Identity has been provided, Ombudsman will get call tomorrow

@Optus Trying to get a refund with you is a bloody joke!Hubby has verified who he is and now you want details on when he opened account 14 years ago ! WTF terrible customer service all for $39 refund

@Optus so just called and got to a operator who transfers me and the line gets cut. Good work for a communications company. This poor service is too common with Optus and I’m really looking at taking the family and business back to @VodafoneGroup or @Telstra.

@TPG_Telecom are no better than @Optus, two complaints now lodged with the Ombudsman. Come on telcos, lift your customer service

Been with @Optus for over 23 years now but looks like it is time to take my business elsewhere due to their unresponsiveness and lack of customer support/care...poor form @Optus, very disappointing after all this time

@Optus Second time a NBN technician has not bothered to come, well done @Optus, such great customer service. You guys are a joke.

@Telstra 1/2. 2,weeks ago I suggested we switch from @Optus to Telstra, up our speed to 50mps as your bundle seemed better than Optus. Now we have no internet (which seemed to work on an Optus network) and yesterday my sister lost her job. She has 2 weeks left of her job and now

Thanks @Optus for your inconsistent internet speeds on your wireless broadband service. Sunday night movie was ruined by constant buffering even after many router resets. $800+ a year and I can’t even be confident to invite friends over for a movie 😡😡😡😡😡

@alanwedesweiler @Optus RIGHT! Its now 3 wks since I ordered & am blown away by the lack of problem solving @Optus has offered given this situation. This is horrific customer service, while ‘out of your control’- what you can control is how you solve an issue quickly - keeping customers happy.

@Optus @Icy_Remote I'm also trying to register a SIM for a non English speaking friend. Online help is not working

Hey @Optus - your app is broken again! DM me.

@danhaesler @Optus Hi @danhaesler, this is not a 1st world problem, is a contractual issue where services paid for haven’t been provide. #goodfaith #fair #reasonable #expected

@LawrieColliver Oh gosh. This is similar to optus. Who had issues with broadcasting the rugby world cup.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

@Optus This is a joke. Now your telling me I have to pay more than agreed. This is pure theft. If you want to discuss how about you call me for once directly and maybe try reading your notes first before asking the same questions. Should never have left @VodafoneAU. DM me for a number.

@Optus furthermore you never applied the agreed discount on my plan and magically could not find it. 4. You never called me back as promised and i always had to follow up. 5. Funny how you got the bank details correct though to charge me full price for a service i can’t use.

1. The biggest mistake going to @Optus. Over 20 calls in the last week. I called 5x about correcting your mistake on the delivery address and you still sent it to the wrong location. 2. You never ported my number over correctly and now a week later and 10 more calls and not done.

@DimitriPeppas_ Ugh I wish. Optus said I could upgrade for free after 12 months. Never got an email! I think when this contract runs out, I’ll buy a phone out right and SIM card it...

@Optus All 3G/4G mobile service in Cape Paterson has been down since this morning - no explanation, no advance notice. People rely on this service for work. When will it be fixed? Please fix this ASAP and respond or we will be forced to move to Telstra.

@embritts1 @Telstra @Optus Because things like this I cancelled any Tel$tra product in my home, even foxtel, long ago. I regard them the worst company in #Australia

@Optus “Login to our support app to view your message from our technical team about your inability to login to our support app” .. righto

Hi @Optus Do you think it’s acceptable to send me threatening texts regarding a collection agency about a $3,000 bill? I had to cancel these services because none of your services worked here. I’m now left with a big bill due to your poor service and now getting texts like that!

@Optus @escobaz6 I have been needing help for the last two years but still I face the same **** daily. Why am I still with your company? Maybe @Telstra can give me a better deal with working internet and support team.

@escobaz6 @Telstra @Optus Welcome to Optus. I have been dealing with this since I connected to their NBN service. Live chat was just the same, these support guys have no clue what they’re doing.

Waiting five days for @Telstra to resolve a simple query is not acceptable! Phoning them, their auto voice service asks you to resolve it on their App, when the App can’t resolve it, they ask you to call... only to be referred back to chat app! FFS! Hello @Optus here I come! 😡

My internet decided to be a piece of **** so I had to end the stream very early. **** you optus

with Optus, I was told that my issue could not be fixed and that I would need to use a different mobile number. I responded to this by asking whether I would be compensated for the countless hours and inconveniences that I have endured, having not been able to use my phone for...

by the Optus employee that my issue would be resolved. The Optus employee never informed or updated me on the progress of my issue and only sent vague responses to my emails, stating that the issue was being looked into. Finally, 3.5 months after I lodged my initial complaint..