Optus Outage in Elizabeth, Salisbury, State of South Australia

@Optus how long does it take to upgrade a network tower ? It’s been weeks and I’ve been paying for no 4G wifi/internet?!! Let alone WFH has been difficult….

@Optus no reported outages in my area but going into the 10th hour with no internet or mobile service ? Do you have an update

I’m not impressed by @Optus services. I wanna cancel the plan.

@Telstra Just DM you. Hope you can provide me the information I need to port my number to Optus. After many years with Telstra I have decided to find another provider due to poor service.

Generally I don't mind Optus sport for football but I have never really taken to Mark Schwarzer. Just think he talks ****!

@JackJaeger7 @Optus Maybe get ya cable in the roof replaced. Some houses have old copper caballing that is crappy for NBN. As soon as I replaced mine with Cat6 not a problem. Cost about $250 installed from Mr Telco!

@Optus Yes please. I have moved into a development that does not have nbn but has opticomm so I can’t sign on to Optus broadband. I have been a customer for around 2 decades and want to retain my email account. Is there a way to retain it?

Hey @Optus your complaints process is broken. Made a complaint online on 24 Feb. The response was someone would contact me within 2 bus days. SMS from Nathaniel an ‘Expert’ in the customer resolution team on day 2 saying he’d make contact within another 2 bus days. Crickets since

Asked @Optus a simple question via their message system in their APP. The ‘chat person’ asked to give him/her a minute to look up details. 37 min later she will ‘just be a minute’. WTF? Don’t worry about it FFS

@GamersNexus @HardwareUnboxed Though I've got mine on a special early-bird deal, pay 30AUD for like 55GB per month. Though am using the Optus network so it's usually congested during the day and only get 50/20Mbps with my S10+ in the middle of the night xD Which is the same speed as my NBN :P

@Optus I am unable to make outbound calls, when will this issue be resolved please?

Optus now send videos in their email to help you understand your bill #sloptus

@NBN_Australia Hello there Imagine my joy when this solved my problem That will make two of us imagining a solution to this 💩 Sending me to an IVR that sends me a text is not a solution You can DM me... @Telstra should have gone with @Optus

@AdelaideMail Get an Optus one. You can call someone for 9’59 and then hang up, ring them back and you won’t be charged (between 8pm and 8am)

@Optus 3/1 Mills street South Brighton 5048 (do not wait for me to contact you) Check for external errors immediately. If not send someone over immediately to check the inside of the box & provide a more secure locking mechanism. If you cannot do this ship me a wireless kit

@Optus 3/1 Mills street South Brighton 5048 part(3) I cannot contact Optus any other way at this time. If the problem is in the box (on the outside of the building) a more secure locking mechanism must be provided. If not please change my contract to wireless.

@Optus 3/1 Mills street South Brighton South Australia 5048 part (2) If the problem is not external the box on the outside of the building needs to be checked. The box needs a more secure locking mechanism

@Optus you’ve done it again. #Floptus I’ve tried to assist setting up my mums home phone for a month now. You cancelled her nbn setup visit and still haven’t contacted her after a week and now send her another nbn box. You guys are the worst for customer service. @acccgovau

@Optus How stupid are Optus don’t have app anymore so can’t send latest bill! Who employs these muppets.Cant call as keep getting cut off. Identity has been provided, Ombudsman will get call tomorrow

@Optus Trying to get a refund with you is a bloody joke!Hubby has verified who he is and now you want details on when he opened account 14 years ago ! WTF terrible customer service all for $39 refund

Optus to combat premium paid service

@Optus why is the internet so bad out in Revesby my guy? Called ur support team and they couldn’t even fix it

@GraceOnFootball In AU the premier league is with Optus (mobile provider) and while that’s unpopular they’ve been 100% better than Foxtel (AU Sky). You get the footie free with your service, but you can also get it separately.

@Optus Thanks Kyri, I always report it. Currently I have over 1000 spam emails, and doing them individually is time consuming. Its a shame you cant select multiple and report. I am slowly moving all email comms away from this email address to close it down for good.

@Optus So another example of poor communication on @Optus’s part. I was told in writing I would be contacted today!

@Tim_jbo Disappointed that the vid was shot just near Optus Stadium, here in Perth. The place has never been the same….;))

Did you know that if you're an @Optus customer you can donate your unused monthly data to charities to help bridge the #digitaldivide for students? Our Head of Programs @FieWen spoke to @abcsydney about how it works for young people on our #LearningforLife program.

@CalTwomey @AFLcomau If only a tv network had equipment at Optus that day...

@davidwildgoose @Serrels apparently they have 900k subs to optus sport, not bad. surely pushing up to 80m from 60m to ensure you actually have a viable business going forward, might make sense......

@stxngzz @Optus please help my internet has been messed up for so long please help please