Optus Outage in Elizabeth, Salisbury, State of South Australia

@Optus very poor, you send message which is followed and still not actioned. Very poor. #optus #badservice #noservice

@SouthOzJohnny @Optus In the Optus app, go to more (3 dots down the bottom of the page), then profile and scroll down. That’s where I found mine

@verbaliza @Optus I used to have that with @Telstra what a mob of c. Ill never do business with them again

@afardone @Optus The silly thing is there is a discount there but I have to add another phone. Just re-contracted both our mobiles late last year. Now over our data limits cause ADSL is so slow Fiona can’t do her work. Internode lady is calling me back Friday. Might go with them.

@Optus I have tried to get hold of you numerous times on the phone but the delays are so long that I’m told you may not answer today. This tweet is just evidence as documentation that I am doing all I can to resolve an issue but my hands are tied as you’re too short staffed.

@bennydee80 @Optus Learnt this 13 years ago Ben. As expected they haven’t lifted their game. The sooner you realise that service and reliability is worth more than a few extra $$ you will then stay clear of Optus for life. If they offered free service and phones I would still say no to them

Dear @Optus, the Internet service in the Magill (SA) area over the past 3 days has been averaging dial-up speed... Not impressed! 🤬🤬🤬

@kts350 @Optus My brother is also with them and is also nbn certified tech as of a few weeks ago so any issues I just call him 😅

After 15+ years looks like time to leave @Optus Worst customer service experience. I’m actually trying to stay give you more money and you’re driving me away with rudeness and incompetence!!

@Optus just made an international regular outgoing call on the optus network to a friend who obviously has saved my number so ideally should have my name flashing as caller ID. But the caller ID was showing as +5065. U reckon there’s an error? Can share the screenshot on DM.

@optus Can someone in business support please DM me about ongoing problems with my accounts. Your call centres are pleasant enough. They just don't seem able to fix anything and if I charged for the time I wait at the rate I charge my clients I could retire on it.

Optus outage - again !!! #Optus #outage

@Aussie_BB wish I’d tried you rather than the ********* service I’m getting from @Optus. How do I get away from this crap

On shop phone in @Optus dealing w’ new billing system dept who r trying to put me thru 2the old billing system dept, I kid you not. Girl in shop just said let me know if they hang up on you, they sometimes do that for no reason. Reason is love, they’re faceless & couldn’t give a

@Optus Have had #nbn hooked up for a couple of months now, without checking actual speeds anecdotally things appear to be taking twice as long to download compared to ADSL2. Plus, I have to reboot the modem 2-3 times daily, and I currently have no internet at all. Help!

Hey @Optus you might want to check your service at flinders street station Melbourne. There hardly any data connection.

@Optus So I spent three hours last night on phone and chat trying to get a relocation issue solved. You've shut down the email address I've had for 15+ years and you still can't explain to me how I can keep it when I intend to stay with Optus after I move. Questioning my loyalty.

Been 5 days already and @Optus still haven’t activated my NBN service yet. Absolutely poor customer service..... don’t be too excited for NBN if you’re with @Optus 🙄

@Optus after 3 hours on the phone yesterday and two promises that my issue would be resolved and a text message saying it was resolved you can imagine my shock this morning to find that it is still not fixed

@110808J Lol that’s gold. If it’s Telstra for example , I’ll just blob on about Optus they get pissed of and hang up.