Optus Outage Report in Kwinana, State of Western Australia

@lesstenny @Optus Yep I can answer this with a couple of different scenarios - as I don’t have specifics. Night time issues. If your MiL is old school PSTN customer, it could be thermal induction. Daytime temp warms = copper expands. Night time temp falls copper contracts near joint. TI 1/-

@Frank_theTank78 Yeah... Wtf...I've only managed to get Optus to do that

@Optus Attempted a reinstall and still having problems.

@Optus how can a former customer get in touch to sort out the data you let the hackers steal?

@VodafoneAU you seriously have no idea how to look after customers. Absolutely hopeless. I'm paying for a service that doesn't work....repeatedly. My work depends on you delivering a service that I pay for, incredibly bad and disappointing. Checking Optus and Tesltra options 😞

@markje4 @cheryl_kernot I only became an Optus customer when they bought out Virgin and I left them a couple of years ago. I was told they will delete all past customers details when this is all sorted but as it's an ongoing issue they don't know when that will be. Fanfuckingtastic

@dave_it @Optus @Rita_Saffioti I think they mean the size 6 font number located on the right hand side of the back of your license. I’ve never ever been asked to supply this number.

@Optus I have spent hours on your help app. Conflicting message, SMS My data has been compromised, confirmed by the help desk. Ask for an email to confirm, was told my account hadn't be compromised, had to send screen shots of earlier messages twice to show you had told me I had

@WCSkinClinic did you send me a text with a link? As a former Optus customer I’m wary.

@ObeeWhen @GrrrumpyPants There was a queue of people with similar hack issues. I don’t know how much business Optus is doing these days. I walked out in disgust.

@dodo hi there, is dodo customer affected by Optus cyber attack?

@Mellie747 @rogueytwinkles I'm an ex customer so no account. I was with Virgin before Optus took them over. Guess I'll just have to wait

So how do the @Optus hackers demand a ransom? What will they ‘return’? Data that they have already copied? The damage has been done and is irreversible.

I'm an #Optus customer, so if a hacker now has my #Optus email address, all I have to do is change to Telstra, or other Server and voila...one problem is solved! 🙌🙌🙌

@ianbfarquhar @shamathahaven And why when I haven't been a customer with Optus for 3 years do they still have my details and now so does someone else

@drzax What is the suggestion then? All I’m seeing is the media looking to crucify @Optus for… yes a serious incident, but one that happens almost weekly in terms of big breaches.

Optus said ‘yes’ to making customer details public.

@prairiegirl0028 Optus is like that right at the top. All open and freezing from the wind. Glad I'm down closer to the action now. Not sure we'll remain dry tomorrow night though in new seats. Unless of course it doesn't rain.

@OptusSport @OptusSport @Optus wtf is going on I’m constantly having to switch channels due to streaming issues had to cast from my phone 2nd game I’ve watched and had same issues with the wolves game

@Optus dealing with your customer service team when I'm enquiring about SWITCHING over to Optus is painful and excruciating!! I'm really curious to see how you deal with existing customers and actual complaints

Yep and a half hours since contacting @Optus . Talking to person number 3. Still no resolution in sight.

Over an hour since contacting @Optus . Still no closer to the resolution than I was an hour ago. Pathetic.

Instead of @Optus letting all their overseas roaming customers waste time each day - why not come clean and let them all know that the new automated roaming system isn’t working. Every Optus customer in our party is being separately blamed for a global fault. #OptusFail

Bloody hell @Optus … WHY are you so damn difficult to deal with

I just cannot quite believe how incompetent @Optus customer service is. If they put half as much effort they put into fobbing people off to actually accepting my money ... #FFS

Hey, has anyone in Australia (further info: Optus network, Google Pixel 6a phone) got the Android 14 update yet?

Disappointed with @Telstra customer service. Told to make an appointment to buy a phone despite it being in stock. Another store couldn't serve me until the next day. Went to @Optus and though they didn't have stock, they were more than willing to help. Ended up buying on @Amazon

No surprise that @Optus “new” $5 roaming doesn’t work. Says it’s inactive and there’s no way of activating it….. and of course nobody available to help. #stillfailing

Hey @Optus, if you’re trying to rehabilitate your image after all the bullshit from the past 12 months, you’re not doing a very good job. Suggest you might want to get your business consultants to drop their terrible attitudes when discussing new contracts.

Today’s @Optus roaming update. App still not working and no coverage. Please fix your app optus, I’m begging you, for people who already have roaming set up, but need to re-buy every 24 hrs. Pllleeaasseeeee