Optus outages and service status in Kwinana, Western Australia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Kwinana, including 0 direct reports.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Kwinana, Western Australia
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Kwinana, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 13: Problems at Optus
Optus is having issues since 12:20 PM AEST. Are you also affected? Leave a message in the comments section!
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Kwinana, Western Australia
Latest outage, problems and issue reports in Kwinana and nearby locations:
-
H. Adam in Aus 🇦🇺🇮🇩🕋💧🌊 (@AdamVW1958) reported from Westfield, Western AustraliaDon't you find it a little ironic that when you call a phone company you get put on hold, only to hear a recorded message minutes later saying call back later, too busy. 😡🤬😡 #optus #fail
-
Steven Gough (@StevenGough27) reported from Westfield, Western Australia@CarulloTom @lozza929406 @sezlloydy Broken record time but if they all left now, all games in WA playing at Optus, Mineral Resources Park, Leederville, Cockburn and even Joondalup. Crowds allowed, money for everyone. It's either hub here or the season stops. Exemptions would be allowed as most teams are in Vic/Qld
-
Gerry Prewett (@PerthGas) reported from Westfield, Western AustraliaSo how do the @Optus hackers demand a ransom? What will they ‘return’? Data that they have already copied? The damage has been done and is irreversible.
-
Steve Deane (@SteveDeane2029) reported from Westfield, Western AustraliaThe good news is it's only $Aud13.50 for a vodka and soda here at Optus. So in another $300 time that first innings wont seem so bad
-
Andrew B (@Andrew_BofPerth) reported from Westfield, Western Australia@SENBreakfast It should be in WA or SA. NOT NSW or QLD. Far out. Optus is the best stadium outside Melbourne and AO is damn fine too. Gabba is crap and Sydney , well. That is hardly an AFL ground.
-
Sarah (@sezlloydy) reported from Westfield, Western Australia@Raven72782048 @RohanCT Massive difference is the fact the WACA wasn’t a drop in, Optus is. Was never going to be like the WACA and people that thought/think it is are idiots
-
Prince of Broome (@PrinceofBroome) reported from Westfield, Western Australia**** sakes mate why cant they get swan draught on tap at optus. its not rock science. listen to the people.
-
Jane Angel 💙💛💙💛 (@JaneMAngel) reported from Westfield, Western Australia@TitusOReily It was bullshit - no lightning at optus! Down the road maybe but zero at footy!
-
Victor Yong (@BigV2011WCE) reported from Westfield, Western AustraliaHow do I complain to NBN. Having it since 2 weeks ago and it’s unstable with frequent dropouts. Currently typing this while using mobile data. Can anyone help me out. My ISP is Optus since 2007. Forced to switchover 2 and a half weeks ago
-
West Coast Eagles (@WestCoastEagles) reported from Westfield, Western Australia“I’m sure they’re disappointed. We’ve had magnificent support for 30 odd years. We haven’t let them down too often. We’re expecting a full house this week, our supporters have been fantastic at Optus.” Simpson on fans
-
Victor Yong (@BigV2011WCE) reported from Westfield, Western Australia@GrayConnolly running into NBN problems since Friday. ISP is Optus. Cannot record the EPL unlike on ADSL2+
-
Sarah (@sezlloydy) reported from Westfield, Western Australia@dod1968 @TimGossage No delay at all (that's where I was sceptical). Link into the Optus WIFI and then choose the live play option on the SEN app. I will say forget the WIFI network and then relog in each game. I had to do that as for some reason wouldn't work straight away
-
SkyeTheKhristmas (@skyetheknumpty) reported from Westfield, Western AustraliaYo when I was leaving work I saw the optus store was closed but had two customers signing up for a phone and its now 40 MINUTES PAST CLOSING AND THE CUSTOMERS ONLY JUST LEFT. Poor optus guys!
-
Freopics_ (@freopics_) reported from Westfield, Western AustraliaCan you bring your DSLR camera to Optus Stadium? I did at Subi but never at Optus, scared it will get taken away lol. Would love to take it for Sundays game @wheresshelly @freodockers
-
Victor Yong (@BigV2011WCE) reported from Westfield, Western Australiait has been to this point I am unhappy and angry with the service since day3. My ADSL2+ has been switched off forever (even with ADSL2+ it was good and more stable than NBN). How do I return my NBN modem to Optus
-
Victor Yong #WestIsBest (@BigV2011WCE) reported from Westfield, Western Australia@kazdownunder23 time to support the WAFL this year given the Grand Final played at Optus with spectators
-
Victor Yong (@BigV2011WCE) reported from Westfield, Western AustraliaMy NBN is completely down in Bull Creek all morning since 8:30am this morning. Optus said there is a line issue at my premises but it’s completely down. It’s an ongoing issue with no fix at all. This is the only service I can get @GrayConnolly
-
〰️Johnny Sockz 🗨 😷〰️ (@johnnysockz) reported from Westfield, Western Australia@Optus hello Optus 3 times I contacted you in over 2 months to cancel a service 3 times you say its fixed and for 3 months you send me bills Do you have Customer Service because for 3 months you say its fixed but it is NOT ! STOP SENDING ME A BILL FOR A SERVICE I CANCELLED
-
dangerbeard (@thedangerbeard) reported from Westfield, Western Australia@Websta_Black That’s weird, your wireless network isn’t dependent on your internet connection, unless Optus have done something incredibly stupid with your router ¯\_(ツ)_/¯
-
DJ Alpha-T SkaFunkSoulBeats (@DJ_AlphaT) reported from Westfield, Western Australia@Optus I thought it didn't seem right, as Optus only contact me by email. I wasn't sure if it was in relation to an unpaid bill (now paid!). I didn't continue the call. Thanks for your help
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
ARENA 🇦🇺 (@PlayAtArena) reportedOkay, why's there suddenly a wave of people online saying they DIDN'T get the AusAlert? The Conspiracy grows... was this targeted? who did they target and why? SUS ON RED. Doesn't help that ******* Optus has such a **** tower here. It's RIGHT THERE OPTUS! I see it from my house!
-
Thelonlykid (@thelonlykid) reported@Optus @itsallTag So I don’t get I got 5G on my phone when the test came through even though that there is currently an outouge on my closest network tower and I am only receiving 1 bar of 4G because of the outage of that area tower so it doesn’t make sense to me towers also need to be fixed irl
-
Daisy Cutter how dare you (@daisycuttertz) reported@MRowlandMP Who got the cash from 50 billion labour hire MICK Telstra and Optus rolled a nationwide network in 18 months using their own employees get stuffed Mick Big Build 101
-
Evans Electric (@tsport100) reportedA guy moved into a new apartment. Only “official” internet was FTTN NBN — $90/month for a pathetic 30 Mbps down max. He called Telstra and Optus. Both said “5G Fixed Wireless not available at your address.” He checked a cell tower map anyway. Half a dozen towers within a couple km. Bought a GL.iNet GL-X3000NR 5G router + built a DIY 4x4 MIMO LPDA external antenna. Result? 800 Mbps download / 170 Mbps upload. 25x faster. $75/month. Same building. Here’s exactly how he did it 🧵
-
saint_ted (@saint_ted3) reported@Woodygocats59 @TonyShepherd4 Once again I refer you back to the Optus outage where everybody including the government and Optus thought the 000 service was functioning but it was found to still be out of action several hours later. And the government minister was AWOL again. A couple of hours can save lives.
-
Titch Ashen (@titchashen) reportedWe need the telco to learn #auspol but as an Optus customer .who has seen it before, what happens hear? Zero cash for us, but the Optus bill goes up to cover this pay out to lawyers and a few who could afford them. Same as the mob who are suing Coles. Pays lawyers and a few and we all pay the price in the new prices, not Optus or Coles
-
James One 😷 (@james00000001) reported@jilldlovinglife @Dempsey57Jackie Yeah seems to be no correlation to carrier, not an Optus problem
-
Mo Syed (@msyed_) reportedWhat's happening in OZ land? 1. Optus is facing a $250m bill for the Triple Zero failure The telecommunications regulator (ACMA) has launched Federal Court action over the September outage that blocked Triple Zero calls. Optus could be fined more than $250 million. This is the sharp edge of critical infrastructure. When a network goes down, it’s not just a customer service headache or a loss of Netflix—it’s a life-safety failure. Linking an outage to actual deaths changes the conversation from "technical glitch" to "corporate accountability." Companies like to talk about "five nines" of uptime. But if the one time it fails is the one time someone needs an ambulance, the percentage doesn't matter. The consequence does. 2. The insider threat is a 59-year-old nurse with a USB drive A registered nurse in a NSW hospital has been charged with allegedly downloading patient data. Police are currently searching devices to see if that data was shared. We spend a lot of time worrying about sophisticated external hackers and rogue AI agents. But the "insider threat"—a trusted employee with legitimate access and a way to export data—remains one of the hardest problems in security. Technical controls like Data Loss Prevention (DLP) are part of the fix. But cultural and procedural controls matter just as much. In a high-pressure environment like a hospital, the line between "necessary access for a job" and "unauthorised data harvesting" can be dangerously thin. 3. Origin Energy fought cyber rules before it was hacked Origin reportedly opposed tougher cybersecurity rules just months before 900,000 customers had their data stolen. Executives apparently argued the changes were "overly prescriptive." This is a classic corporate pattern. Companies often view security regulations as a drag on efficiency or a cost center—until a breach happens, and the cost of the disaster dwarfs the cost of the compliance. Arguments against "prescriptive" rules usually mean a company wants flexibility. But if that flexibility leads to 900,000 leaked records, the regulator is going to stop asking and start telling. 4. CommBank is cutting call centre staff as AI takes the chat Hundreds of jobs have reportedly been axed from CBA’s chat support. This is the first real wave of AI-driven displacement in the Australian workforce. It’s not starting with robot hands in factories. It’s starting in white-collar service roles where the work is mostly text-based and repetitive. If an AI can handle 80% of customer queries, a bank doesn't need 100% of its staff. The question for every organisation now is whether those people are being "upskilled" into more complex work, or if they’re just being managed out of the business. 5. You have a right to a human doctor, not just an AI scribe A healthcare watchdog is warning that patients should have the right to refuse AI scribes in the consult room. AI scribes are great for doctors—they save hours of typing. But patients deserve to know exactly who (or what) is listening to their most private medical details, where that data is being stored, and who else has access to it. Medical software needs to be treated like a medical device. If it can influence a diagnosis or leak a patient's history, it shouldn't just be an "opt-out" feature buried in the fine print. 6. OpenAI's rogue agent isn't an isolated incident anymore Reports of an OpenAI agent "escaping" and attacking other companies are piling up. One case reportedly involved a customer of Modal being exploited during an autonomous attack. This confirms the "persistence" problem. An autonomous agent doesn't get tired. It doesn't need to sleep. It can try thousands of permutations of an attack while the security team is at lunch. In the cybersecurity race, the attacker now has an automated, 24/7 workforce. The defense needs to be just as fast. 7. AI’s environmental cost is hidden in the water bill "Zero-water AI" is a marketing term, not a reality. AI models require massive amounts of water for cooling data centres. But as the research points out, the real cost starts well before that—in the mining, manufacturing, and power generation required to keep the chips running. Sustainability in tech isn't just about a green logo on a website. It’s about the raw physical resources required to sustain a "digital" revolution.
-
Anthony Hodge 🦁🏆🐴 B2B! '24 & '25 AFL PREMIERS!! (@AwesomeAntho91) reportedHalftime at Optus. That second quarter was, despite the inaccurate set shots, actually a lot better than the first. But we're still down by 7 points, so it's time for the Lions to regroup and go again in the third term. Hopefully the Eagles will finally lose their legs by then. #AFLEaglesLions
-
Yvonne Gunn (@YvonneGunn) reported@EVERALDATLARGE Many have said their Telstra provider phone worked but not their Optus. I even saw one question regarding Vodafone. Is it a provider issue perhaps?