Optus Outage in Mylor, Adelaide Hills, State of South Australia

@TPG_Telecom are no better than @Optus, two complaints now lodged with the Ombudsman. Come on telcos, lift your customer service

Been with @Optus for over 23 years now but looks like it is time to take my business elsewhere due to their unresponsiveness and lack of customer support/care...poor form @Optus, very disappointing after all this time

@Optus Second time a NBN technician has not bothered to come, well done @Optus, such great customer service. You guys are a joke.

@Telstra 1/2. 2,weeks ago I suggested we switch from @Optus to Telstra, up our speed to 50mps as your bundle seemed better than Optus. Now we have no internet (which seemed to work on an Optus network) and yesterday my sister lost her job. She has 2 weeks left of her job and now

Thanks @Optus for your inconsistent internet speeds on your wireless broadband service. Sunday night movie was ruined by constant buffering even after many router resets. $800+ a year and I can’t even be confident to invite friends over for a movie 😡😡😡😡😡

@alanwedesweiler @Optus RIGHT! Its now 3 wks since I ordered & am blown away by the lack of problem solving @Optus has offered given this situation. This is horrific customer service, while ‘out of your control’- what you can control is how you solve an issue quickly - keeping customers happy.

@Optus @Icy_Remote I'm also trying to register a SIM for a non English speaking friend. Online help is not working

Hey @Optus - your app is broken again! DM me.

@danhaesler @Optus Hi @danhaesler, this is not a 1st world problem, is a contractual issue where services paid for haven’t been provide. #goodfaith #fair #reasonable #expected

@LawrieColliver Oh gosh. This is similar to optus. Who had issues with broadcasting the rugby world cup.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

@Optus This is a joke. Now your telling me I have to pay more than agreed. This is pure theft. If you want to discuss how about you call me for once directly and maybe try reading your notes first before asking the same questions. Should never have left @VodafoneAU. DM me for a number.

@Optus furthermore you never applied the agreed discount on my plan and magically could not find it. 4. You never called me back as promised and i always had to follow up. 5. Funny how you got the bank details correct though to charge me full price for a service i can’t use.

1. The biggest mistake going to @Optus. Over 20 calls in the last week. I called 5x about correcting your mistake on the delivery address and you still sent it to the wrong location. 2. You never ported my number over correctly and now a week later and 10 more calls and not done.

@DimitriPeppas_ Ugh I wish. Optus said I could upgrade for free after 12 months. Never got an email! I think when this contract runs out, I’ll buy a phone out right and SIM card it...

Switched to @Optus 1 day a go and regretting it already. 1 phone call, 2 chats and now I have to go to a store because they sent me a dodgy sim. Surely as a new customer you would send them a new one rather than inconvenience them. RIP @virginmobileaus

@jacojac @BeauGiles @Optus Yea I also don’t see why you have to go into store to get the esim. I went into my local and the girl didn’t even know what I was talking about. Pretty bad service tbh

@Optus #AllenLew make good on your statement you will sack staff responsible for poor service - I've spent 5hrs of my time seeking to transfer a Virgin service to Optus Your CreditReview numpties need a rocket up em ref 2005236605 Call me or I'm off to @Telstra @HarveyNormanAU

@Optus I just wanted to relax and watch Netflix for once and the internet is down wtf

i’m convinced nct use optus with that terrible ******* wifi 😭

@Telstra my iPhone 11 order delayed for more than 5 weeks ordered via Telstra plus & still no time frame provided by Telstra customer support...iPhone 11 is delivered within 1-2 business days delay by Apple Vodafone and optus..being telstraplus gold member very unhappy.

@Optus your customer service was shote before Covid thats why i let my internet stay so bad but guess its time to get rid of your shitty service. Sorry just shitty because you provide no service #nbnfails

@Optus my ibternet is ****** but i cant get it foxed because you are not taking calls. Your customer service is shite. I dont have my optus email because i dont use it so camt get my lassword reset and so cant use the app. This is absolutely the worst customer service ever.

Got there 9:50am to be at the front of the Q now at the back and waiting 15 minutes so far. Well done @Optus shocking service

@NBN_Australia @Optus Hi. 2 weeks ago we sent this and have not had answer when a technician will around via email. We know the job the is logged, but still no service. Can the job be escalated please.

The @Optus network is unable to cope with the holiday traffic down at the South Coast right now. Hopeless service.

@Optus I've called 131344, several times. Every option ends with "our support centres are closed". Sending a DM

.@Optus home phone is down/internet is down, your 24/7 support centres are closed. Pissed off. Been a customer for most of the last 25yrs. No more. Had enough.

.@Optus internet's down & can't get through to any of your support centres are closed! Do much for 24/7 support. How can I get someone to sort this out