Optus outages and service status in Oaklands, South Australia

Problems in the last 24 hours in Oaklands, South Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Oaklands, South Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Oaklands, South Australia

The most recent Optus outage reports came from the following cities: Adelaide.

City	Problem Type	Report Time
Adelaide	Wi-fi	4 days ago
Adelaide	Wi-fi	11 days ago
Adelaide	Phone	12 days ago
Adelaide	Internet	14 days ago
Adelaide	Total Blackout	28 days ago
Adelaide	Phone	29 days ago

Nearby cities with recent reports

Community Discussion

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Optus Issues Reports Near Oaklands, South Australia

Latest outage, problems and issue reports in Oaklands and nearby locations:

• 
  David McCandless (@davemc) reported 23 seconds ago from Adelaide, South Australia

  Seems my phone company Optus has been hacked so if you are being trolled or asked for money by me then you know that’s normal, but if there are stupid memes posted then I’ve been hacked

• 
  Leith Gourlay (@LeithGourlay) reported 1 minute ago from Adelaide, South Australia

  @danhaesler @Optus Hi @danhaesler, this is not a 1st world problem, is a contractual issue where services paid for haven’t been provide. #goodfaith #fair #reasonable #expected

• 
  Miriam Silva (@miriamsilva595) reported 4 minutes ago from Adelaide, South Australia

  Terrible customer service from @Optus taking $500 direct debut from my Dad’s account instead of $70 and not giving him back his money. He has been 5 times to the Optus office and phoned 3 times and they just hang up on him. Very poor customer service. Please fix it

• 
  Peter Howell ☂︎ (@pe1erhowell) reported 9 minutes ago from Adelaide, South Australia

  @jacojac @BeauGiles @Optus Yea I also don’t see why you have to go into store to get the esim. I went into my local and the girl didn’t even know what I was talking about. Pretty bad service tbh

• 
  Christian Verdicchio (@c_verdicchio) reported 9 minutes ago from Adelaide, South Australia

  @Optus so just called and got to a operator who transfers me and the line gets cut. Good work for a communications company. This poor service is too common with Optus and I’m really looking at taking the family and business back to @VodafoneGroup or @Telstra.

• 
  Teresa LaRocca (@effielarocca) reported 13 minutes ago from Adelaide, South Australia

  @Telstra 1/2. 2,weeks ago I suggested we switch from @Optus to Telstra, up our speed to 50mps as your bundle seemed better than Optus. Now we have no internet (which seemed to work on an Optus network) and yesterday my sister lost her job. She has 2 weeks left of her job and now

• 
  Lady M 💫 (@harryxroyalty) reported 14 minutes ago from Adelaide, South Australia

  @Optus hello, can you please explain why tf your reception is so bad at the moment? For the past 2 weeks I’ve barely gotten 2 bars! I can barely make a phone call.

• 
  Lisa L 🍋💛 (@LisaLemon09) reported 16 minutes ago from Adelaide, South Australia

  I saw one other post from someone else saying they were having internet connection issues with Optus. Is anyone else? Mine seems to go off overnight at some point & then kicks in when I turn on the fetch box after lunch.

• 
  Matthew Selby (@mselbyLFCSC) reported 19 minutes ago from Adelaide, South Australia

  @BSFootball @OptusSport Blame the PL for the rights they offer. It’s ridiculous but not an Optus issue.

• 
  Mikey Nicholson (@Mikey_Nicholson) reported 22 minutes ago from Adelaide, South Australia

  @AdelaideMail Get an Optus one. You can call someone for 9’59 and then hang up, ring them back and you won’t be charged (between 8pm and 8am)

• 
  gcov (@gcov5) reported 22 minutes ago from Adelaide, South Australia

  Optus we scraped through,never been a customer, now Medibank hacked.... Needs to change,companies holding personal data. Why do they even need to ? After validation the only detail they should store is for payment, no licence, no passport, birthday...

• 
  AKH (@adriankhall) reported 23 minutes ago from Adelaide, South Australia

  Dear @Optus, the Internet service in the Magill (SA) area over the past 3 days has been averaging dial-up speed... Not impressed! 🤬🤬🤬

• 
  Christian Verdicchio (@c_verdicchio) reported 24 minutes ago from Adelaide, South Australia

  @Optus furthermore you never applied the agreed discount on my plan and magically could not find it. 4. You never called me back as promised and i always had to follow up. 5. Funny how you got the bank details correct though to charge me full price for a service i can’t use.

• 
  Keegan J. Sard (@keegansard) reported 25 minutes ago from Adelaide, South Australia

  Hey @Optus - your app is broken again! DM me.

• 
  A/Prof Grant Davies (@GrantTDavies) reported 34 minutes ago from Adelaide, South Australia

  @Optus Yes please. I have moved into a development that does not have nbn but has opticomm so I can’t sign on to Optus broadband. I have been a customer for around 2 decades and want to retain my email account. Is there a way to retain it?

• 
  Stacey 🇵🇸🇺🇦 (@StaceySparrow10) reported 43 minutes ago from Adelaide, South Australia

  @Kanga561 Majority of my details have changed since then luckily but it's bloody stressful isn't it. I hope you don't get too much trouble from it. It's absolutely bullshit. I had it happen with optus, now this. It's beyond a joke.

• 
  dynamic island dom (@iammrdom) reported 44 minutes ago from Adelaide, South Australia

  Seems like @Optus is going to avoid the repercussions of a data leak. Maybe a good chance to look at their offering and price it accordingly to their network quality. Lower prices to add customers.

• 
  natasha alexandra w (@nartazartaz) reported 45 minutes ago from Adelaide, South Australia

  @Optus how long does it take to upgrade a network tower ? It’s been weeks and I’ve been paying for no 4G wifi/internet?!! Let alone WFH has been difficult….

• 
  Lisa L 🍋💛 (@LisaLemon09) reported 47 minutes ago from Adelaide, South Australia

  @actualeyez @Optus Yeah they are one of those doing this ‘subscription’ invoicing. They also don’t issue a bill for you to check before hand just an invoice after they have deducted the amount. What if they mess up & over charge & take your money if you do have it too? I bet not refunded quickly.

• 
  Christian Verdicchio (@c_verdicchio) reported 54 minutes ago from Adelaide, South Australia

  @Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John F. Kennedy Jr (@Real_John_F_KJr) reported 8 minutes ago

  💥BREAKING NEWS: Let's talk about Optus and the 'outage'!💥 There has been a lot of speculation and questioning over the suspicious Optus outage. This explosive video exposes what is really going on and shows with evidence its links to the corruption in the Australian Government

• 
  Hugo (@Chilka_) reported 10 minutes ago

  I wanted to apply but I'm sorry the UX is ridiculously bad. @Optus just give an email i can reach and send all the info and my cv bc I'aint gonna talk to this damn bot and wait 5 seconds each time i put an info. It took me 1 min just to fill my basic account info.

• 
  Damian Campagna (@DCampagna13) reported 11 minutes ago

  @StevoMedia Next we will be playing Essendon Collingwood at Optus Stadium on ANZAC Day. What a stupid idea, the showdown should actually be played as either the curtain raiser or the closing game to Gather Round.

• 
  Hugo (@Chilka_) reported 12 minutes ago

  I wanted to apply but I'm sorry the UX is ridiculously bad. @Optus just give an email i can reach and send all the info and my cv bc I'aint gonna talk to this damn bot and wait 5 seconds each time i put an info. It took me 1 min just to fill my basic account info.

• 
  Juan Calderon (@JuanCal41039133) reported 18 minutes ago

  @optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.

• 
  🦺 Benedict Harris (@benedict303) reported 18 minutes ago

  @Optus we were on the phone to OPTUS for THREE HOURS to some operator in India, we just wanted to move to a faster NBN plan, and they could not migrate our old account over. NIGHTMARE and Optus are outsourcing their support to useless people in India

• 
  MapleDogs82 (@MapleDogs82) reported 22 minutes ago

  Gabba curse broken Adelaide oval curse broken Optus Oval we're coming for you!!

• 
  nikitarenwood (@nikitarenwood) reported 24 minutes ago

  @Optus @ollierafc This happens all the time and the customer service team does not care or offer any help

• 
  SydneyCityTV (@SydneyCityTV) reported 24 minutes ago

  @gerardmmkl Are News Corp possibly nervous that Foxtel may lose the NRL rights? Because I'm quite sure that people will follow the NRL to Stan or whichever other streaming service the coverage may end up at instead, just as there was a kind of exodus from Optus to Foxtel about 25 years ago.

• 
  mike shanahan (@the_shagman) reported 25 minutes ago

  I will be calling the ombussman this week after repeated requests to @Optus to fix an issue at my house have been ignored