Optus Outage in Prospect, State of South Australia

@TPG_Telecom are no better than @Optus, two complaints now lodged with the Ombudsman. Come on telcos, lift your customer service

Been with @Optus for over 23 years now but looks like it is time to take my business elsewhere due to their unresponsiveness and lack of customer support/care...poor form @Optus, very disappointing after all this time

@Optus Second time a NBN technician has not bothered to come, well done @Optus, such great customer service. You guys are a joke.

@Telstra 1/2. 2,weeks ago I suggested we switch from @Optus to Telstra, up our speed to 50mps as your bundle seemed better than Optus. Now we have no internet (which seemed to work on an Optus network) and yesterday my sister lost her job. She has 2 weeks left of her job and now

Thanks @Optus for your inconsistent internet speeds on your wireless broadband service. Sunday night movie was ruined by constant buffering even after many router resets. $800+ a year and I can’t even be confident to invite friends over for a movie 😡😡😡😡😡

@alanwedesweiler @Optus RIGHT! Its now 3 wks since I ordered & am blown away by the lack of problem solving @Optus has offered given this situation. This is horrific customer service, while ‘out of your control’- what you can control is how you solve an issue quickly - keeping customers happy.

@Optus @Icy_Remote I'm also trying to register a SIM for a non English speaking friend. Online help is not working

Hey @Optus - your app is broken again! DM me.

@danhaesler @Optus Hi @danhaesler, this is not a 1st world problem, is a contractual issue where services paid for haven’t been provide. #goodfaith #fair #reasonable #expected

@LawrieColliver Oh gosh. This is similar to optus. Who had issues with broadcasting the rugby world cup.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

@Optus This is a joke. Now your telling me I have to pay more than agreed. This is pure theft. If you want to discuss how about you call me for once directly and maybe try reading your notes first before asking the same questions. Should never have left @VodafoneAU. DM me for a number.

@Optus furthermore you never applied the agreed discount on my plan and magically could not find it. 4. You never called me back as promised and i always had to follow up. 5. Funny how you got the bank details correct though to charge me full price for a service i can’t use.

1. The biggest mistake going to @Optus. Over 20 calls in the last week. I called 5x about correcting your mistake on the delivery address and you still sent it to the wrong location. 2. You never ported my number over correctly and now a week later and 10 more calls and not done.

@DimitriPeppas_ Ugh I wish. Optus said I could upgrade for free after 12 months. Never got an email! I think when this contract runs out, I’ll buy a phone out right and SIM card it...

Switched to @Optus 1 day a go and regretting it already. 1 phone call, 2 chats and now I have to go to a store because they sent me a dodgy sim. Surely as a new customer you would send them a new one rather than inconvenience them. RIP @virginmobileaus

@jacojac @BeauGiles @Optus Yea I also don’t see why you have to go into store to get the esim. I went into my local and the girl didn’t even know what I was talking about. Pretty bad service tbh

@Optus #AllenLew make good on your statement you will sack staff responsible for poor service - I've spent 5hrs of my time seeking to transfer a Virgin service to Optus Your CreditReview numpties need a rocket up em ref 2005236605 Call me or I'm off to @Telstra @HarveyNormanAU

@Optus I just wanted to relax and watch Netflix for once and the internet is down wtf

@Optus @optus needs to check it is not breaking the law by sending unsolicited emails I have repeated request stop and have even unsubscribed from- Im not a customer. It breaks several laws in my country so probably does in Australia.

@Optus So delighted @optus keeps all its customers and Australia connected. Sadly, I am not so happy they keep emailling me about an account I don't hold, have never held and will never hold... I am not Australian and live on tbe other side of the world.

@TeslaBrisbane @techAU @Aussie_BB And it’s good to hear an Aussie accent at the other end of the line..hehe. Also, someone like Telstra or Optus would have quoted me 10 business days for service to commence/transfer. Go figure 😳😳

@Optus is the only business I know where a customer wants a new contract and you talk them out of it.

Day 3 of constant drop out of internet @Optus Incident has been reported & website shows ‘under investigation’ for 3 whole days now!!

@Optus I got a hold of tech support on the phone and they said its a NBN issue and have arranged for a Technician to come out and look into the issue.

@Optus Please read my chat history (messaging in the app) and help me!!! I need the internet!!,

@Optus please help! My cable modem failed last week. Tech support chat said they would send a new one out. Meantime they said go to store and get 4G dongle. Stores around me are closed due COVID. One store open did not have stock. Chat said because of this they (cont).....

@Optus I think it’s highly unprofessional to be going a month without internet yet still being charged for the service. Not only that but when your plan states you’ll be getting 80MB/s download speed and then being told by one of your team members that <10MB/s is really good.

@Optus what a load of crap, charging a $2.20 fee for non direct debit even though payment is made via B-Pay. It costs you nothing to send an email invoice and yet this ripoff fee is added to the bill. Even Telstra don’t rip their customers off this way.