Optus Outage in Prospect, State of South Australia

Switched to @Optus 1 day a go and regretting it already. 1 phone call, 2 chats and now I have to go to a store because they sent me a dodgy sim. Surely as a new customer you would send them a new one rather than inconvenience them. RIP @virginmobileaus

@jacojac @BeauGiles @Optus Yea I also don’t see why you have to go into store to get the esim. I went into my local and the girl didn’t even know what I was talking about. Pretty bad service tbh

@Optus #AllenLew make good on your statement you will sack staff responsible for poor service - I've spent 5hrs of my time seeking to transfer a Virgin service to Optus Your CreditReview numpties need a rocket up em ref 2005236605 Call me or I'm off to @Telstra @HarveyNormanAU

@Optus I just wanted to relax and watch Netflix for once and the internet is down wtf

@Optus Netflix down here too 😢

@BSFootball @OptusSport Blame the PL for the rights they offer. It’s ridiculous but not an Optus issue.

Terrible customer service from @Optus taking $500 direct debut from my Dad’s account instead of $70 and not giving him back his money. He has been 5 times to the Optus office and phoned 3 times and they just hang up on him. Very poor customer service. Please fix it

@Optus very poor, you send message which is followed and still not actioned. Very poor. #optus #badservice #noservice

@SouthOzJohnny @Optus In the Optus app, go to more (3 dots down the bottom of the page), then profile and scroll down. That’s where I found mine

@verbaliza @Optus I used to have that with @Telstra what a mob of c. Ill never do business with them again

@afardone @Optus The silly thing is there is a discount there but I have to add another phone. Just re-contracted both our mobiles late last year. Now over our data limits cause ADSL is so slow Fiona can’t do her work. Internode lady is calling me back Friday. Might go with them.

@Optus I have tried to get hold of you numerous times on the phone but the delays are so long that I’m told you may not answer today. This tweet is just evidence as documentation that I am doing all I can to resolve an issue but my hands are tied as you’re too short staffed.

@bennydee80 @Optus Learnt this 13 years ago Ben. As expected they haven’t lifted their game. The sooner you realise that service and reliability is worth more than a few extra $$ you will then stay clear of Optus for life. If they offered free service and phones I would still say no to them

Dear @Optus, the Internet service in the Magill (SA) area over the past 3 days has been averaging dial-up speed... Not impressed! 🤬🤬🤬

@kts350 @Optus My brother is also with them and is also nbn certified tech as of a few weeks ago so any issues I just call him 😅

After 15+ years looks like time to leave @Optus Worst customer service experience. I’m actually trying to stay give you more money and you’re driving me away with rudeness and incompetence!!

@Optus just made an international regular outgoing call on the optus network to a friend who obviously has saved my number so ideally should have my name flashing as caller ID. But the caller ID was showing as +5065. U reckon there’s an error? Can share the screenshot on DM.

@josephinefacchi Optus fucking sucks dick. Rip offs and the coverage is shit

@arrestedmind Optus must be bad if they're making TPG look good!

@Optus @TaArxidaMou @OptusSport Useless service from Optus. Can’t do 1080p when Kayo can do it easily. Pathetic.

Once again #optus service #fails

After 23 Years Being With #optus I’m Finally Parting Ways I’ve Had Enough Of Their Rudeness On The Phone And Really Not Giving A Shit With People That Have Been Loyal For Many Many Years I’m Taking My Wife’s And Daughter Plans With Me🖕🏼🖕🏼 That’s 3 People They’ve Just Lost

Optus 4G has been rubbish all afternoon. Not completely broken, just bad. I presume it’s DNS somehow.

Thanks Meg. She realised quickly what was happening - realised that Optus has her personal details and the caller was a scam. The guy hung up. Just want you to know bad guys are trying to tarnish your name. All the best. I’ll DM number he used.

@iammrdom @Telstra I’d have been on 15GB then they gave 15 bonus. I barely use the data. Most months not even 1GB, probably never hit 5GB. Optus has 12 month plan - $39/month, 10GB.

@Optus DM sent let’s see this one be ignored yet again!! Pathetic customer service and customer care.

@Optus Wes now been transferred 13 times, I’ve called 3 times. On chat 3 times and the current supervisor is just leaving me on hold for 20+ minutes so far doesn’t want to help

@Optus Thanks used the Optus home app and used the chat section and they found a nbn problem and did a ticket for me for the nbn guys to come and fix it. All sorted now service was awesome.