Optus Outage in Prospect, State of South Australia

@Kanga561 Majority of my details have changed since then luckily but it's bloody stressful isn't it. I hope you don't get too much trouble from it. It's absolutely bullshit. I had it happen with optus, now this. It's beyond a joke.

@Optus None of this helps. You couldn’t help me when it happened last year and I don’t doubt the answer will be the same again tomorrow. What the app says vs what my phone settings say are two completely different things.

I spoke to @Optus about cancelling my service and part of the package to keep me was a 12 months subscription to Equifax - so wait, do I need it or not? I don’t think it should be an optional extra 🤨

@Asher_Wolf @pully8 @OAICgov I had a free month, the following day after it expired Optus was compromised. I wanted to cancel my account prior to the day before the free month ended. So I took my modem back, but was told I could only cancel the account if I bought the used modem. If I had a faulty modem YES!

Optus we scraped through,never been a customer, now Medibank hacked.... Needs to change,companies holding personal data. Why do they even need to ? After validation the only detail they should store is for payment, no licence, no passport, birthday...

Online licence replacements are now available for affected Optus customers. Effective immediately, South Australians affected by the Optus data breach will be able to apply for a replacement licence online via their mySAGOV account - without having to attend a Service SA Centre.

@sammyjcomedian Sammy was still smiling. Sadly this is close to the truth it's not at all absurd. Yet we pay so little for those who serve us. They cop the crap from poor management decisions. Hey @Optus have you not heard of reputational damage?

After 25 years, & yet another data breach, this latest was the final straw... Goodbye @Optus ... If you can't even bother with basic protection of my data, why should I continue paying you for a less than stellar service? Just an hour to port everything to a more reliable telco.

@MFWitches @Optus Well pleased to say I have never liked them so lucky this time!!! Gladys says it all and the smug insensitive ignorant CEO. Both a disgrace and disappointment

Optus customers who have already paid a fee for a replacement licence can apply in person at their Service SA for a refund.

@chrissyinoz Yes. Optus customers who have already paid a fee for a replacement licence can apply in person at their Service SA for a refund.

@NickToulantas Yes. Optus customers who have already paid a fee for a replacement licence can apply in person at their Service SA for a refund.

Seems like @Optus is going to avoid the repercussions of a data leak. Maybe a good chance to look at their offering and price it accordingly to their network quality. Lower prices to add customers.

Seems my phone company Optus has been hacked so if you are being trolled or asked for money by me then you know that’s normal, but if there are stupid memes posted then I’ve been hacked

@Optus @ashbarty ***** name and not good timing given @OptusSport prices are rising 67%. #fail

@Optus hello, can you please explain why tf your reception is so bad at the moment? For the past 2 weeks I’ve barely gotten 2 bars! I can barely make a phone call.

Hey @Optus who in their right mind designed a security system to send a one time code to an email address when I call for support about my internet not working? #AskingForAFriend

@Optus is there an NBN outage in the Klemzig area? Mobile phone service this morning was OKAY. Thanks!

I’m stuck thinking about my mobile carrier, so I stay with an Optus MVNO or go to a Telstra ‘full service’ MVNO. It’s complicated. There’s $10 a month in it between the two companies.

@DougCameron51 Very Bad Moce,Optus!!So bad for business....

**** you @ShitFuckery1 and your optus posts today. It raised the hairs on my testicles and i thought it might be fun to have the new owner of my cable removed, as it is blocking my driveway and no longer used. Fark. Never realised how hard it is to find a NBN contact point. Right

@judi_francis @Optus Inbox me now for help

@Optus what the hell going on …I’m getting REPEATED messages by the dozen from my daughters iphone to my iPhone (TELSTRA customer!) Is this part of your hacked problem. Please help it’s driving us crazy!!

@Optus customer for 8 years and had the worst experience in a optus store , trying to send my phone trough insurance claim , whle on the phone Got accused , offend , abused ( my only lucky was the store manager that was in store and was on my side) still noone could find my phone

@Tayzlor @NBN_Australia @elonmusk CBDs were served by fibre well before NBN was ever dreamt up. Unis also had fibre - AARNet. The problem was residential, the failing copper, poor Optus cable. Unfortunately the market was doing nothing as Telstra controlled it all.

@ShitFuckery1 Whenever I've had a problem with teleco companies it's always with Optus, they're atrocious will push it until the ombudsman is about to hit them with a fine and then they cave, and nothing has changed since Binchicken took hold of the reins

(1) How has @Optus handled the #DataBreach? 1/. #PR advised "radio silence" - less said the better 2/. Send subtle messages out via the Government 3/. Deflect customers with overt phrasing on support calls 4/. Wait until the timing is right to launch the 'positivity campaign'

all i want is to buy a new phone but all the optus employees are so rude and make me anxious 😞

Is it possible for a telecommunications company to have worse Customer Service than Optus ? If you don't have an Optus App, or use their website...they don't want to deal with you. letters. Emails and phone calls are NOT acceptable 😵‍💫 Management doesn't care !

Why is Optus so bad at customer service ? It's like they don't care if the service is so bad that you leave ?😯