Optus Outage in Teatree Gully, Tea Tree Gully, State of South Australia

@TPG_Telecom are no better than @Optus, two complaints now lodged with the Ombudsman. Come on telcos, lift your customer service

Been with @Optus for over 23 years now but looks like it is time to take my business elsewhere due to their unresponsiveness and lack of customer support/care...poor form @Optus, very disappointing after all this time

@Optus Second time a NBN technician has not bothered to come, well done @Optus, such great customer service. You guys are a joke.

@Telstra 1/2. 2,weeks ago I suggested we switch from @Optus to Telstra, up our speed to 50mps as your bundle seemed better than Optus. Now we have no internet (which seemed to work on an Optus network) and yesterday my sister lost her job. She has 2 weeks left of her job and now

Thanks @Optus for your inconsistent internet speeds on your wireless broadband service. Sunday night movie was ruined by constant buffering even after many router resets. $800+ a year and I can’t even be confident to invite friends over for a movie 😡😡😡😡😡

@alanwedesweiler @Optus RIGHT! Its now 3 wks since I ordered & am blown away by the lack of problem solving @Optus has offered given this situation. This is horrific customer service, while ‘out of your control’- what you can control is how you solve an issue quickly - keeping customers happy.

@Optus @Icy_Remote I'm also trying to register a SIM for a non English speaking friend. Online help is not working

Hey @Optus - your app is broken again! DM me.

@danhaesler @Optus Hi @danhaesler, this is not a 1st world problem, is a contractual issue where services paid for haven’t been provide. #goodfaith #fair #reasonable #expected

@LawrieColliver Oh gosh. This is similar to optus. Who had issues with broadcasting the rugby world cup.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

@Optus This is a joke. Now your telling me I have to pay more than agreed. This is pure theft. If you want to discuss how about you call me for once directly and maybe try reading your notes first before asking the same questions. Should never have left @VodafoneAU. DM me for a number.

@Optus furthermore you never applied the agreed discount on my plan and magically could not find it. 4. You never called me back as promised and i always had to follow up. 5. Funny how you got the bank details correct though to charge me full price for a service i can’t use.

1. The biggest mistake going to @Optus. Over 20 calls in the last week. I called 5x about correcting your mistake on the delivery address and you still sent it to the wrong location. 2. You never ported my number over correctly and now a week later and 10 more calls and not done.

@DimitriPeppas_ Ugh I wish. Optus said I could upgrade for free after 12 months. Never got an email! I think when this contract runs out, I’ll buy a phone out right and SIM card it...

Switched to @Optus 1 day a go and regretting it already. 1 phone call, 2 chats and now I have to go to a store because they sent me a dodgy sim. Surely as a new customer you would send them a new one rather than inconvenience them. RIP @virginmobileaus

@jacojac @BeauGiles @Optus Yea I also don’t see why you have to go into store to get the esim. I went into my local and the girl didn’t even know what I was talking about. Pretty bad service tbh

@Optus #AllenLew make good on your statement you will sack staff responsible for poor service - I've spent 5hrs of my time seeking to transfer a Virgin service to Optus Your CreditReview numpties need a rocket up em ref 2005236605 Call me or I'm off to @Telstra @HarveyNormanAU

@Optus I just wanted to relax and watch Netflix for once and the internet is down wtf

Hey @TPG_Telecom, you sent a guy today to connect the next door apartment's internet. In the process you disconnected our! WTF! You screwed up a whole day of work for me! I'm not even with you guys I'm with @Optus I have someone coming tomorrow to look. This better not drag on!

@KleinRevd @Optus Sorry Andrew, but OPTUS are "Oncers" ... once you use them you never go back ...

@Juanita_Phillip 😳 Better than that, thanks. All I got was a recorded telephone message telling me Telstra was a out to cancel my Internet account. Good job I’m with Optus!

@Optus In the meantime while waiting for you to reply my DM, live chat have given up trying to help me and asked me to call. The person on the phone is asking me to cancel my order and visit an .@Optus store #fail #floptus

@Optus FTTP connection broken by truck. Reported at 10:00am. Checked at 2:30pm, ticket closed without fixing the problem. What kind of service Optus Provide

@Optus absolute joke, signed up for $90 plan in April, been sent two modems, been switched to $70 plan by someone at Optus, on the phone for 45 minutes trying to fix it, and nobody can help

@Optus A reply saying wait for a few days is crap. I have already waited for two weeks for your team to fix up their ****.

@Optus another week, another planned outage. (& fault on the other tower nearby) but thats fine, i'll keep paying you for internet to help to WFH when i'm paying to catch the train into the city each day due to 'congestion' in the area making it impossible to load any work to do!

@HullKiwi Yahoo 7 said Optus hoping 9 don't pick up streaming rights so can bid. It's never been part of Telstra deal with NRL. This is all about blaming someone else because stakeholders realise fox have up revenue for deal and 9 got bigger discount and could get more than they did

@Optus are a bunch of fat ***** with no life’s and making shitty ads on how they are good wifi when I get 300 ms and lower than 3 megabytes per second **** Optus and internet in Africa is better than shitty Optus