Optus Outage in Teatree Gully, Tea Tree Gully, State of South Australia

@Optus #AllenLew make good on your statement you will sack staff responsible for poor service - I've spent 5hrs of my time seeking to transfer a Virgin service to Optus Your CreditReview numpties need a rocket up em ref 2005236605 Call me or I'm off to @Telstra @HarveyNormanAU

@Optus I just wanted to relax and watch Netflix for once and the internet is down wtf

@Optus Netflix down here too 😢

@BSFootball @OptusSport Blame the PL for the rights they offer. It’s ridiculous but not an Optus issue.

Terrible customer service from @Optus taking $500 direct debut from my Dad’s account instead of $70 and not giving him back his money. He has been 5 times to the Optus office and phoned 3 times and they just hang up on him. Very poor customer service. Please fix it

@Optus very poor, you send message which is followed and still not actioned. Very poor. #optus #badservice #noservice

@SouthOzJohnny @Optus In the Optus app, go to more (3 dots down the bottom of the page), then profile and scroll down. That’s where I found mine

@verbaliza @Optus I used to have that with @Telstra what a mob of c. Ill never do business with them again

@afardone @Optus The silly thing is there is a discount there but I have to add another phone. Just re-contracted both our mobiles late last year. Now over our data limits cause ADSL is so slow Fiona can’t do her work. Internode lady is calling me back Friday. Might go with them.

@Optus I have tried to get hold of you numerous times on the phone but the delays are so long that I’m told you may not answer today. This tweet is just evidence as documentation that I am doing all I can to resolve an issue but my hands are tied as you’re too short staffed.

@bennydee80 @Optus Learnt this 13 years ago Ben. As expected they haven’t lifted their game. The sooner you realise that service and reliability is worth more than a few extra $$ you will then stay clear of Optus for life. If they offered free service and phones I would still say no to them

Dear @Optus, the Internet service in the Magill (SA) area over the past 3 days has been averaging dial-up speed... Not impressed! 🤬🤬🤬

@kts350 @Optus My brother is also with them and is also nbn certified tech as of a few weeks ago so any issues I just call him 😅

After 15+ years looks like time to leave @Optus Worst customer service experience. I’m actually trying to stay give you more money and you’re driving me away with rudeness and incompetence!!

@Optus just made an international regular outgoing call on the optus network to a friend who obviously has saved my number so ideally should have my name flashing as caller ID. But the caller ID was showing as +5065. U reckon there’s an error? Can share the screenshot on DM.

@jecherry_SP @Optus Having same problems

@bagsnotfirst @ComissionerKate @JanJanbirk ALDImobile uses Telstra network, lot better reception and affordable than Optus, issue is the same , BYO phone.

Damn optus coverage is playing up Should probably pay my bill hey 😂👊

@CannonFodderJnr @j_swinbanks As someone who worked in a Telstra and Optus call centre... **** NPS and having it as a personal KPI forever “Rebecca was lovely, but I hate Optus! 0!!!”

@MaykerCSGO @peachycs Daryl why would you gamble with that you silly ****. Optus aren't going to fix it.

@Optus It’s switched on, for both myself and my mum who have the issue. Also doesn’t work when we connect to our Optus home internet either. Only Vodafone which my dad uses.

@ComissionerKate Moose Mobile. It runs off the Optus network. Very cheap deals

@jcd___7 @joelyboy09 Suspect last week they didn’t want to play berg on the Optus surface, perhaps the same reason for spotless. With a few giants players having knee issues/injuries I would say they’re playing it safe with him

@ComissionerKate Wife and live in country Vic but don’t go real Bush have 1 phone via Telstra the other Optus never had a big issue with coverage. Pay for 2 plans less money then 1 wife had with Telstra for more money & less data!

@ComissionerKate telstra sucks, Optus supports the occupation of Palestine, I'm going with vodaphone