Optus Outage in Teatree Gully, Tea Tree Gully, State of South Australia

@AdelaideMail Get an Optus one. You can call someone for 9’59 and then hang up, ring them back and you won’t be charged (between 8pm and 8am)

@Optus 3/1 Mills street South Brighton 5048 (do not wait for me to contact you) Check for external errors immediately. If not send someone over immediately to check the inside of the box & provide a more secure locking mechanism. If you cannot do this ship me a wireless kit

@Optus 3/1 Mills street South Brighton 5048 part(3) I cannot contact Optus any other way at this time. If the problem is in the box (on the outside of the building) a more secure locking mechanism must be provided. If not please change my contract to wireless.

@Optus 3/1 Mills street South Brighton South Australia 5048 part (2) If the problem is not external the box on the outside of the building needs to be checked. The box needs a more secure locking mechanism

@Optus you’ve done it again. #Floptus I’ve tried to assist setting up my mums home phone for a month now. You cancelled her nbn setup visit and still haven’t contacted her after a week and now send her another nbn box. You guys are the worst for customer service. @acccgovau

@Optus How stupid are Optus don’t have app anymore so can’t send latest bill! Who employs these muppets.Cant call as keep getting cut off. Identity has been provided, Ombudsman will get call tomorrow

@Optus Trying to get a refund with you is a bloody joke!Hubby has verified who he is and now you want details on when he opened account 14 years ago ! WTF terrible customer service all for $39 refund

@Optus so just called and got to a operator who transfers me and the line gets cut. Good work for a communications company. This poor service is too common with Optus and I’m really looking at taking the family and business back to @VodafoneGroup or @Telstra.

@TPG_Telecom are no better than @Optus, two complaints now lodged with the Ombudsman. Come on telcos, lift your customer service

Been with @Optus for over 23 years now but looks like it is time to take my business elsewhere due to their unresponsiveness and lack of customer support/care...poor form @Optus, very disappointing after all this time

@Optus Second time a NBN technician has not bothered to come, well done @Optus, such great customer service. You guys are a joke.

@Telstra 1/2. 2,weeks ago I suggested we switch from @Optus to Telstra, up our speed to 50mps as your bundle seemed better than Optus. Now we have no internet (which seemed to work on an Optus network) and yesterday my sister lost her job. She has 2 weeks left of her job and now

Thanks @Optus for your inconsistent internet speeds on your wireless broadband service. Sunday night movie was ruined by constant buffering even after many router resets. $800+ a year and I can’t even be confident to invite friends over for a movie 😡😡😡😡😡

@alanwedesweiler @Optus RIGHT! Its now 3 wks since I ordered & am blown away by the lack of problem solving @Optus has offered given this situation. This is horrific customer service, while ‘out of your control’- what you can control is how you solve an issue quickly - keeping customers happy.

@Optus @Icy_Remote I'm also trying to register a SIM for a non English speaking friend. Online help is not working

Hey @Optus - your app is broken again! DM me.

@danhaesler @Optus Hi @danhaesler, this is not a 1st world problem, is a contractual issue where services paid for haven’t been provide. #goodfaith #fair #reasonable #expected

@LawrieColliver Oh gosh. This is similar to optus. Who had issues with broadcasting the rugby world cup.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

@optus. Central NSW (Grenfell) at 0715h my 4G Broadband download speed was 14 Mbps. By 0800h it was down to =<2Mbps. Currently ~1.7, but has been as low as 0.65. Upload is fine (so it’s not the modem). It’s the traffic. Time to give us better infrastructure in the country.

@OptusSport Shame I couldn’t watch because my optus NBN is down for 2 days.

@Optus And was finally able to connect to your status page, which is still reporting Reduced Service/Under Investigation.

@Optus Everything was coming up green, but couldn't connect to common websites. Pinging your DNS servers was slow, ~500ms, but has improved in last few minutes, down to 10-12ms, and other sites now working..

Hey @Optus NBN out since yesterday morning, your website won't let me log a fault, and your network status page won't load (via alt telco) now, after Under Investigation all day yesterday. NBN status check comes up green on our address, so looks like this one is on you.

Another day another outage from @Optus glad it was during the last mins of the arsenal game on @OptusSport 🤦 (3073)

@Optus FIX YOUR FUCKN INTERNET YOU DROP KICKS

Just wanted to watch some premier league but my Optus sport doesn’t work again @OptusSport @Optus you wanna help fix it or am I going to waste a weekend of premier because your system can’t work?

@Optus Thanks Jono. Just to confirm updating the app on iPhone resolved the issue for me.

By the way, @optus upload speed is anyway between 5 Mbps and 10 Mbps – even in Central NSW. So, it’s not the modem. Clearly, you don’t have the bandwidth in this area to cope with all the Netflixing, Staning, Disneying, HBOing, gaming, etc. YOU NEED TO FIX THIS SERVICE.