Optus Outage Report in Welland, Charles Sturt, State of South Australia

@alanwedesweiler @Optus RIGHT! Its now 3 wks since I ordered & am blown away by the lack of problem solving @Optus has offered given this situation. This is horrific customer service, while ‘out of your control’- what you can control is how you solve an issue quickly - keeping customers happy.

@Optus @Icy_Remote I'm also trying to register a SIM for a non English speaking friend. Online help is not working

@Optus How stupid are Optus don’t have app anymore so can’t send latest bill! Who employs these muppets.Cant call as keep getting cut off. Identity has been provided, Ombudsman will get call tomorrow

@GamersNexus @HardwareUnboxed Though I've got mine on a special early-bird deal, pay 30AUD for like 55GB per month. Though am using the Optus network so it's usually congested during the day and only get 50/20Mbps with my S10+ in the middle of the night xD Which is the same speed as my NBN :P

Hey @Optus - your app is broken again! DM me.

@Optus you’ve done it again. #Floptus I’ve tried to assist setting up my mums home phone for a month now. You cancelled her nbn setup visit and still haven’t contacted her after a week and now send her another nbn box. You guys are the worst for customer service. @acccgovau

@Optus so just called and got to a operator who transfers me and the line gets cut. Good work for a communications company. This poor service is too common with Optus and I’m really looking at taking the family and business back to @VodafoneGroup or @Telstra.

@AdelaideMail Get an Optus one. You can call someone for 9’59 and then hang up, ring them back and you won’t be charged (between 8pm and 8am)

@Optus 3/1 Mills street South Brighton South Australia 5048 part (2) If the problem is not external the box on the outside of the building needs to be checked. The box needs a more secure locking mechanism

@TPG_Telecom are no better than @Optus, two complaints now lodged with the Ombudsman. Come on telcos, lift your customer service

Been with @Optus for over 23 years now but looks like it is time to take my business elsewhere due to their unresponsiveness and lack of customer support/care...poor form @Optus, very disappointing after all this time

Thanks @Optus for your inconsistent internet speeds on your wireless broadband service. Sunday night movie was ruined by constant buffering even after many router resets. $800+ a year and I can’t even be confident to invite friends over for a movie 😡😡😡😡😡

@Telstra 1/2. 2,weeks ago I suggested we switch from @Optus to Telstra, up our speed to 50mps as your bundle seemed better than Optus. Now we have no internet (which seemed to work on an Optus network) and yesterday my sister lost her job. She has 2 weeks left of her job and now

Optus now send videos in their email to help you understand your bill #sloptus

@Optus 3/1 Mills street South Brighton 5048 (do not wait for me to contact you) Check for external errors immediately. If not send someone over immediately to check the inside of the box & provide a more secure locking mechanism. If you cannot do this ship me a wireless kit

@Optus 3/1 Mills street South Brighton 5048 part(3) I cannot contact Optus any other way at this time. If the problem is in the box (on the outside of the building) a more secure locking mechanism must be provided. If not please change my contract to wireless.

@Optus Second time a NBN technician has not bothered to come, well done @Optus, such great customer service. You guys are a joke.

@NBN_Australia Hello there Imagine my joy when this solved my problem That will make two of us imagining a solution to this 💩 Sending me to an IVR that sends me a text is not a solution You can DM me... @Telstra should have gone with @Optus

@Optus I am unable to make outbound calls, when will this issue be resolved please?

@Optus Trying to get a refund with you is a bloody joke!Hubby has verified who he is and now you want details on when he opened account 14 years ago ! WTF terrible customer service all for $39 refund

@VapiFM @Optus Damn just me

@Optus "Collectively, hundreds of thousands of consumers were allegedly misled by these three big internet providers, Telstra, Optus and TPG, which accepted payments for NBN speeds they could not provide," Yeah **** you optus always gonna **** people over

@Optus DNS issues across the board!?

@edenxjune I don't think that awful Optus surface helps only Dusty would be better than him

Nets out me and all the boys who are with @Optus have no net, we’re going to get raided on dayz I’m not happy please help @Optus

@VapiFM @Optus Bro my service been ********* for weeks i thought it was just me 😭😭😭😭😭

@fnlmasquerade @Optus This issue started happening for a lot of people around the same time it seems, in the same ways too, I can use Twitter but not google for example, just saying it’s probably optus failing to function as a product or business and not your cookies

I now basically have to give up studying at home because of how bad @Optus mobile reception has become. If Perth goes into lockdown I will have to study out of the car. Semi-illegally. #ThisIsAustralia

Again optus poor connection? Wth i wanna study, u really kidding me?

Sponsor Optus looking at Crows’ handling of Walker issue #AFL