Optus outages and service status in Uriarra Village, ACT
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Full Outage Map
- Optus generated 0 outage signals in the last 24 hours around Uriarra Village, including 0 direct reports.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Uriarra Village, ACT
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Uriarra Village, ACT and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Uriarra Village, ACT
The most recent Optus outage reports came from the following cities: Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra
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Internet | 1 month ago |
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Canberra
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Wi-fi | 2 months ago |
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Canberra
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2 months ago | |
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Canberra
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Phone | 4 months ago |
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Canberra
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Internet | 4 months ago |
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Canberra
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Internet | 4 months ago |
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Optus Issues Reports Near Uriarra Village, ACT
Latest outage, problems and issue reports in Uriarra Village and nearby locations:
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Sandra O'Malley (@sandraom) reported from Canberra, ACT@Optus I cancelled my Optus adsl connection at the end of January after significant problems and more than a week without service & now I’ve had my previous direct debit used to take funds out on 17 February. There is no end to the terrible service by optus.
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Marko (@AusLoafer) reported from Canberra, ACTDamn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau
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Gillian Smith (@sweetgilly) reported from Canberra, ACT@Optus Not sure if I’ll get a resolution from @Optus I sent a dm
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Amanda Valentina💋 (@AmandaWorldwide) reported from Canberra, ACTNothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.
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Jess the Referee (@refjess) reported from Canberra, ACT@NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.
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Col Copeland (@Colincopeland2) reported from Canberra, ACT@Optus is there any problems with the network in the ACT. Its very, very slow tonight
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Andy Marsh (@stillupsocut) reported from Canberra, ACT@Optus I had two wireless broadband plans and as soon as I terminate one my speeds slow to under 1mb/s. Been two weeks with no solution from your tech support.
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Jamien Rees (@voroguecp) reported from Canberra, ACTYou just have to love @Optus. 2nd time in a few months they have cancelled our work email. Whole account system is attached to it. No warning. Just cancelled. Thousands of dollars at a stake. Service response, ‘nothing we can do’.
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Sandra O'Malley (@sandraom) reported from Canberra, ACTWay to wreck a Sunday, try to contact @Optus to fix their substandard offering.
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Christopher Anderson (@candersonAAS) reported from Canberra, ACTI am an @Optus customer. I have had no proactive communication from the company yet found out this morning that my debit card has been subject to fraud. Coincidence or #OptusHack ?
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Sandra O'Malley (@sandraom) reported from Canberra, ACTWhy am I not surprised it’s this hard to cancel my @Optus broadband account after they told me my ADSL connection had been cut, with no notification.
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Sandra O'Malley (@sandraom) reported from Canberra, ACT@yodaberg @Optus I’ve had alot of problems with them lately & the only thing that worked was going into a store. Chat is probably the next most helpful & you can get a transcript of what they’ve promised to action.
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Steve Smith (@Tikkaspecial) reported from Canberra, ACT@Optus NBN down this morning. Website reports no issues at 2911.
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Prof Inger Mewburn (@thesiswhisperer) reported from Canberra, ACTSo, @Optus put up my phone bill because 'inflation', but has done nothing about my complaint about having no coverage many times over the past 4 months. I guess it's back to @Telstra for me, but I don't hold out much hope it will be better. Duopolies suck.
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Jessicah Mullins (@JesMullins) reported from Canberra, ACTA week later and still no resolution. Just infuriating comments from people on the Optus messaging service who have clearly not read the case notes. @Optus you need to fix this…
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Leon Ha (@Fabulous_Red) reported from Canberra, ACTI do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH
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Gay Rainbow Anarchist 🔻🌈 🅰️ (@_manin_black_) reported from Canberra, ACT@joshgnosis They haven't told me ****. I'm an ex-Virgin customer & current Optus customer & I haven't received any email or text from Optus. Have I avoided having my data revealed or has Optus ****** up on this as well?
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Michael (@miksta85) reported from Canberra, ACT@optus you need to fix your coverage at Gungahlin marketplace. It’s non-existent.
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Simon Chan (@simoncha_n) reported from Canberra, ACT@timburrowes Most email services that Optus would be using or have the ability to use can easily handle that volume of emails. Amazon Web Services sells SES (Simple Email Service) that is very cheap and scales considerably.
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Liz Darvill (@LizDolphinfluff) reported from Canberra, ACT@djp1974 I feel you - being similarly blighted on the Optus network
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Jackie Chan (@JackieChan87805) reported@LachlanJeffery These stupid start times for WA cost them 7000 fans at least hopefully they fix it for next year Bears V Warriors at Optus while gather round is on at 7.30pm east & 5.30pm local time
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Jeremy Mansfield OAM 🌏 (@JezMans) reported@Telstra @Optus Simply inadequate. It’s getting worse, and the scale of the problem requires a different approach. @Optus, what are you doing? Crickets from you.
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Teo (@TeoMorabito) reportedI just found out RCS (rich communication services) isn't available in Australia thanks to @Optus @Telstra @NBN_Australia WTF seriously
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WestralianOrtho (@WestralianOrtho) reported@InTheMixer_FM The problem in Perth is HBF stadium is shite and we don't have our own version of CommBank or Ammi Park so any major rectangular event defaults to Optus statium which is a terrible stadium for rectangular field sports.
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Mad Hatter ♠️♥️♣️♦️ (@MattBrady1980) reported@Optus Been over an hour now… Great to see how a 20+ year customer is treated. At this rate I may as well just save my time and go with another provider.
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Juan Calderon (@JuanCal41039133) reported@optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.
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Clint Waterhouse (@jacksmeboy) reported@lozza929406 bro we are ******! if north beat us next week watch channel 7 adelaide news for a 41 yo bloke with a jerry can and matches burning down optus! that 5ltr jerrycan will cost me $20 that’s how serious i am
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LifeWithBeard™ (@ayyyitspete) reported@mikjcal @kpmuddle @Mr_Fanta_Pants Voda did a network sharing deal with Optus so they get all of Optus' rural coverage & Optus gets access to Voda's towers & fibre in areas Optus don't have a presence to install their radio gear and build out their network. Optus does very well vs Telstra in regional these days.
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Jay Jay (@JayJay1094727) reported@deniseshrivell 5G modem has never worked better. I then found out they tried the same thing with my dad and he fell for their reasons. He has an old computer that doesn’t even reach the speeds the NBN plan they put him on can reach. Boo Optus Boo iiNet!
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Nina Nikolic 💫 Kerri (@kidkerrigan) reported@DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?