Optus

Optus Outage Report in Portsmith, Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Portsmith, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Portsmith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Portsmith, Cairns, State of Queensland 01/12/2026 23:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports Near Portsmith, State of Queensland

Latest outage, problems and issue reports in Portsmith and nearby locations:

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MCIsgro Melissa (@MCIsgro) reported

    @Optus so your chat function / IT service isn’t available til 8am, but my husband starts work at 7:30am, and our nbn is down. This is not good enough. Your chat bot is insufficient.

  • Bloxay Bloxay (@Bloxay) reported

    @NinjoOnline NBN Optus sucks. I got it recently and it is extremely slow.

  • MCIsgro Melissa (@MCIsgro) reported

    @Optus Yeah I did use the full address but I wasn’t about to post it on Twitter… hopefully the fault is fixed soon. The solution offered (wifi dongle) is not suitable for our needs as the hardware is not wifi enabled. So now my husband needs to take annual leave, which isn’t fair.

  • Jana92038429 Jana Jegathesan (@Jana92038429) reported

    @Optus Also come back saying whether using a splitter upstairs. Which we not but for speeds guaranteed at 100mbps. To under 30 and now under 10. It's absolutely crap

  • dinkidie Dinkidie aka Di (@dinkidie) reported

    @Optus why do you guys have no service anymore it’s been going on for weeks where I get no bars of service on my phone. I am based in the hills District of New South Wales. I am just trying to understand this and why I am paying for a service I haven’t received fully in weeks.

  • BH1882 Brett (@BH1882) reported

    Amazing service from #optus who’ve decided to do shut down the local 4G/5G service for 2 WEEKS when everyone’s at home trying to home school/work.

  • Jana92038429 Jana Jegathesan (@Jana92038429) reported

    @Optus What am I seeing here? Everyone else having issues with optus? And I need to explain the whole story because it seems like optus wants to play around and lie. This has been going on for days and kept getting inadequate answers. Becoming a legal matter if I can't work.

  • maddicharles Maddi (@maddicharles) reported

    @jriewolod @Telstra Go to the ombudsman, Optus and I’m sure Telstra do too, have a special team who resolve more complex issues that are outside of the normal customer service capability.

  • Jana92038429 Jana Jegathesan (@Jana92038429) reported

    @Optus This is the worst service period. Have been no help and have the nerve to turn it back on the customer. It's been a difficult experience and tommorow is a working day have to deal with with ****. Keep been giving these useless statements and to give time to get back.

  • StuartThurlow StuartThurlow (@StuartThurlow) reported

    @Optus Thanks although someone promised to look into it last week and I’m still having the issue yet I’ve continued to pay Optus in good faith that the issue will be resolved