Optus

Optus Outage Report in Portsmith, Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Portsmith, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Portsmith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Portsmith, Cairns, State of Queensland 01/18/2026 21:00

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Portsmith, State of Queensland

Latest outage, problems and issue reports in Portsmith and nearby locations:

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulFoxy42 Paul Fox (@PaulFoxy42) reported

    Mobile phone has had an engaged signal when people tried to call me, rang @Optus technical support, told no problem they can fix the issue, put me on hold & came back & said “what is engaged” Told him to call me back on my home number, rang the number from my mobile and waited!

  • saqiboi786 Saqib Syed (@saqiboi786) reported

    Hey @Optus i am getting threatening phone calls from random people asking if i am @jamieoliver and asking for my details. Can you please fix this, people are threatening me.

  • zootv93 Scott (@zootv93) reported

    No internet service since 17 December. Nobody @optus can (1) tell me why (2) tell me when it will be fixed. Now Fetch TV service no longer works. Promised call backs / updates never happen. Assurances of issue being investigated mean nothing. Avoid #optus

  • duttonkona andrew dutton (@duttonkona) reported from Brisbane, State of Queensland

    Been 2 days without NBN in Mansfield qld. Silence from @optus but they confirm there is an outage.

  • CricketTamizhan Cricket Tamizhan (@CricketTamizhan) reported

    @FlashCric Fair enough about the seniors getting their way but if anything Ross's slog sweeps won't work in the bigger square boundaries of Optus. hitting straight down is the way to go and all these makes the selection more baffling

  • pl8typus pl8typus (@pl8typus) reported

    Hi @Telstra, I moved house today and after promising same day connection transfer, @Optus just told me it’ll actually be FIVE WEEKS until we have internet. Can you help us out sooner? Prepared to make the switch immediately if so, have been let down badly.

  • ULTROS_PRO ULTROS_PROFESSIONAL (@ULTROS_PRO) reported

    @craigreucassel optus cut my old place off from the cable internet because they decided not to offer the service anymore due to the nbn it took 4 months from that day for an nbn technician to drill a hole in the wall to run the cable. 2019, four whole months without internet

  • breesybear Dominic Britt (@breesybear) reported

    @Optus Yeah I under that.. but it's not a government requirement to start up a brand new account that has never existed before and have no authority to start it up and start charging me.

  • chris_munya Mhofu (@chris_munya) reported

    @Optus best customer service

  • PaulFoxy42 Paul Fox (@PaulFoxy42) reported

    @Optus Ended up going to a Optus shop who replaced the sim, but you would think that your technical support would know about these things.