Optus

Optus Outage Report in Portsmith, Cairns, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Portsmith, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Portsmith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Portsmith, Cairns, State of Queensland 11/21/2025 18:50

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (18%)

    Phone (18%)

  3. E-mail (9%)

    E-mail (9%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (8%)

    Total Blackout (8%)

Community Discussion

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Optus Issues Reports Near Portsmith, State of Queensland

Latest outage, problems and issue reports in Portsmith and nearby locations:

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • mattRan matty 🏳️‍🌈🇦🇺 (stand w/ 🇺🇦) (@mattRan) reported

    So now I have no phone service at all. None. My @Optus contract was illegally and unethically extended without my knowledge, @Telstra “tried” to convert me but that got blocked and failed.

  • x_ray_mike Jason Michaels (@x_ray_mike) reported

    @Optus why was I charged $149 from you when I am not a customer?

  • flapstaco Mike Kelly - The Duke of Botany (@flapstaco) reported

    @Optus Hi George. The frustration customers are feeling comes from the boilerplate answers from support. I was hoping for a better experience coming over from Vodafone.

  • BuzzoDr Dr Buzzo (@BuzzoDr) reported

    @Optus Optus, the company that treats you so bad you leave after being a lifetime customer. But when they "port" you're number, they don't. So my new provider can't provide me with a service. You cut me off but didn't let my number go, now I have NO SERVICE at all.

  • GabrielMcewan1 Queen Gabriella III (@GabrielMcewan1) reported

    IF I had a Better income, I would get IT training, and fix the issue myself... But why should I have to pay, or lose out, or suffer because optus fails to act....

  • ElisabethTuckey Elisabeth Tuckey (@ElisabethTuckey) reported

    @Adrian_Poly Optus Stadium was horrific for the dogs v Freo game. Made me feel very detached from the game, which in hindsight wasn’t a bad thing. But the noise pollution was relentless

  • ChrissieMcG Chrissie McG (@ChrissieMcG) reported

    @Optus Need you help. I signed up for a Optus Flex eSIM. You charged my Credit card but I couldn’t activate after I filled in my passport details. First your Apps said, there’s something wrong and the App froze. I have nothing now, but you have my money. Need help!

  • FalconE84673670 cumdogszn (@FalconE84673670) reported

    @Telstra @Xbox Thanks, Telstra clear of Optus too, cuz they help me out xx

  • BiteTheDust Robbo (@BiteTheDust) reported

    Hey @Optus Decided to get an OPTUS SIM card when returning for 1st time in 4 years 1st SIM out of date (how does a Sim become out of date?) - and can't get a refund. And the second SIM you won't validate my Australian passport online. Is this a usual level of service?

  • strayabloke Kevin (@strayabloke) reported

    @Optus 8 online sales rep, multiple credit checks, created multiple new accounts, finally managed to create order for wrong address. To update new address, cancelled the order, entire exercise over again, stuck, no where to go. Is this your standard customer experience.?