Optus

Optus Outage Report in Portsmith, Cairns, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Portsmith, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Portsmith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Portsmith, Cairns, State of Queensland 02/07/2026 23:55

February 07: Problems at Optus

Optus is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (15%)

    Phone (15%)

  3. E-mail (13%)

    E-mail (13%)

  4. Wi-fi (10%)

    Wi-fi (10%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Portsmith, State of Queensland

Latest outage, problems and issue reports in Portsmith and nearby locations:

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

  • Granville4879 Granville #AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @JohnCoo51013646 @call_me_tomasso @Leinster_Lad @lesleygood1 @Optus Ah yes, I well remember Telecom and the Post Office, both focused on the customer and delivering quality service.

  • I_Am_Lloyd_W I Am Lloyd W (@I_Am_Lloyd_W) reported from Cairns, State of Queensland

    @Optus postcode 4870, your site doesnt show an outage my fetch tv's black screen sure does

  • Granville4879 Granville#AussieResister (@Granville4879) reported from Cairns, State of Queensland

    @LesStonehouse @Optus There is, I think I remember correctly, a period of up to 48 hours where a new service replicates across a WAN (wide area network).

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • TimboRoberts Tim Roberts (@TimboRoberts) reported

    @Optus I'd hardly call 6mbps "NBN" I'm paying for 100mbps... and I expect 100mbps when I need it this time of the bloody year! There's no outages in my area, I've done all the troubleshooting, you best be figuring this **** out.

  • Eddienazha2 Eddienazha (@Eddienazha2) reported

    @Optus This is the most ugly and awful advertisement I ever see

  • yourgalangela ed sheeran stan angela (@yourgalangela) reported

    its kinda ****** how optus sends me service updates only about the suburb where i WORK... that's how much time i spend in that place

  • MumSoPatient Mum So Patient🤷🏻‍♀️ (@MumSoPatient) reported

    @Optus Dreadful advert. In very poor taste. @Optus

  • OVSauce The Pub Test (@OVSauce) reported

    @Optus Don’t worry. I’m not on a contract. I move to a provider whose customer service isn’t cooking dinner as we talk.

  • docnims Nims Azoor (@docnims) reported

    @doctormcdougall @Optus In that time you could have played "Genius" 24 times back to back - maybe. Maths was never my strong suit...

  • scecclesia David Schütz (@scecclesia) reported

    @Telstra I’m with Telechoice (which uses the Telstra network) - although I have Telstra landline and internet. Can I still use the app for this mobile problem? My neighbour is with Telstra. His partner is with Optus and has no problem.

  • tron_applebaum Kawaii Prole 🦖🚬 (@tron_applebaum) reported

    Bye Optus I won't miss your terrible customer service, interminable phone chat service and incredibly bad line. How many times can you text about services upgrades they been non stop.. Are you ever working properly? 25 plus years of loyalty GONE was awful slow drain on my sanity

  • OVSauce The Pub Test (@OVSauce) reported

    Forget @Optus . Pay for 50 get 0 and at best 15. Customer service is nonexistent.

  • scott_wimble Scott Wimble (@scott_wimble) reported

    @Optus any chance of an actual ETA on the NBN outage in Engadine? It’s been 2 days of ‘investigation’ so far. Using a lot of Optus mobile data in the meantime…